Rated 4.3 out of 5 by 55
Rated 5.0 out of 5.0 by Blue60 Outstanding Customer Service.
Room was very clean, plenty of pillows. Bathroom was clean, lots of towels. Staff was very friendly. We ate in the Restaurant and Bar, food and drinks were excellent. We will definitely be back. Would highly recommend!
December 21, 2013
Rated 3.0 out of 5.0 by wvgal2004 Swimming pool
The chemical in the swimming pool caused my son to have sever Eye irriation.
December 20, 2013
Rated 5.0 out of 5.0 by Jerry45 Loved the bed & shower
I enjoyed my stay at the Martinsburg Holiday Inn. The bed was very comfortable and the shower was quite good. I liked my room and I had no problems at all. I have stayed here a few times before and I definitely will be back.
December 19, 2013
Rated 4.0 out of 5.0 by ErinPDS Stay here every time I'm in the area
I travel to the Martinsburg area at least once a year for work. We host a seminar for attorneys and everything is made easy for us and goes extremely smoothly. Overnight amenities are clean and comfortable; meeting space is always as we need it; and costs are extremely affordable. It's great being so close to shops and food and easy to access from interstate.
December 7, 2013
Rated 5.0 out of 5.0 by WVSWSamJ Good price, high quality as usual
I stay here 3-4 times a year on business, and this hotel is consistently clean, quiet and staff are very helpful and knowledgeable.
November 25, 2013
Rated 5.0 out of 5.0 by Podengodad Old Friend
Stayed at HI for most of my life. This hotel had the amenities and staff that reminded me of the "old days". Very nice, comfortable and complete service.
November 21, 2013
Rated 5.0 out of 5.0 by Jason777 Great stay
The staff was very friendly and helpful, plus the Sunday brunch was great!
October 9, 2013
Rated 5.0 out of 5.0 by tater923 wonderful stay... Made our 20th Anniversary so special
The hotel was wonderful, stayed all weekend Friday thru Sunday. Hotel staff was exceptional thru out the whole process
of planning our celebration, from booking the ballroom, planning the menu and booking the hotel rooms for the guest, everything was perfect. Everyone so enjoyed the party, and the food was outstanding. The rooms were clean and beds so comfortable. Would recommend this Hotel to everyone. Thank you again for making our stay and our party perfect.
October 7, 2013
Rated 5.0 out of 5.0 decent place to stay
I had a nice room... nice assortment of pillow choices.. easy access from the highway and close to just about everything.
October 7, 2013
Rated 3.0 out of 5.0 by Wvcorgi Outstanding facility and staff, poor restaurant
This hotel has been refurbished since my last stay here several years ago. The facilities were very good. Rooms clean and spacious, beds comfortable. Indoor pool was very nice. The best feature was the hotel staff. Well informed and very attentive. They made my stay very enjoyable. Great place, as long as you don't eat here
On the minus side, the in room safe did not work (batteries removed). But by far the biggest disappointment was the breakfast . I would strongly recommend that all senior staff members meet at 9:00 every morning in the dining room for the breakfast buffet. The scrambled eggs were hard and dry enough to be used to patch any bad places in the sidewalk. The grits, if that's what they were, could substitute for mortar. The pancakes were also dry and hard. If the hotel were pet friendly, the pancakes could be used as frisbees for my dog.
October 5, 2013
Rated 5.0 out of 5.0 by buckhurst A superior Holiday inn
Since we clicked "excellent" on every topic, my only other comments
are that unlike most Holiday Ins we've stayed in, the Martinsburg WVA
one had a nonslip bathtub floor, and a bar to hold onto if necessary;
And it's always very nice to find a safe in the closet, so I don't have
to drag my purse along to meals etc.
A few days earlier, we were in another Holiday Inn, which had
been renovated a few years earlier, and were pretty disappointed.
October 3, 2013
Rated 2.0 out of 5.0 by vared47 Nice room and the staff where friendlyl.
When we got to the hotel after 3:30 pm our room was not ready. The front desk people where very nice and sorry that we had to sit in the lobby for over 45 minutes. I thought they could have offered us something to compensate for us waiting, like maybe a free breakfast, but NO. We just sat and waited. Once we got to our room it was nice, clean. and what we had thought it would be. When I called down to see if there was any coffee available, I was told no. I asked if there was anywhere near by, the front desk manager gave us great directions to a local coffee shop. He was very helpful to all the guest and knew the area very well. The pool was nice and the breakfast was average. Cost of the breakfast was about $7.00 per person. But here is the crazy thing.....they had free coffee outside the restaurant, but when you got it inside the restaurant you where charged an additional $2.80. Not sure why !!!! All in all not bad but have been to a lot better.
October 3, 2013
Rated 1.0 out of 5.0 by JimSue Do not stay here
We have stayed here dozens of times in the past with a great experience, but the last two times ended our stops here. On July 4, 2013 (a pre-confirmed reservation), when we arrived we were told that the restaurant was closed. On a Holiday? We were looking forward to room service after a long day on the road. Then on September 22, 2013 (another pre-confirmed reservation made the day before), we arrived at 4:00 PM and were told that our room was not ready. When the room was still not ready at 4:45 PM, we decided to cancel and tried to find another hotel (we did). The front desk clerk did not try to change our minds or offer us another room; her only response was "It's not my fault". Well, it IS your fault; you are the face of the hotel at the front desk. We will continue to stay at Holiday Inn, but NOT at this one; which is unfortunate, because it used to be one of our favorites.
September 30, 2013
Rated 2.0 out of 5.0 by Ringharris Showing its age
I've stayed at this hotel a few times passsing through m'burg over the past several years and unfortunately it's going down hill - the rooms are looking ragged, dated and getting that old musty hotel smell. Too bad since the rest of area seems to be on the upswing.
September 23, 2013
Rated 5.0 out of 5.0 by ChristiP06 They go above and beyond.
I arrived very late to the Martinsburg Holiday Inn. The desk clerk could tell I was exhausted and made every effort to make sure I had a room that was quiet and at a great value.
I couldn't have asked for more. My room was clean, comfy and I slept like a baby.
I will definitely be staying with Holiday Inn Martinsburg.
September 21, 2013
Rated 3.0 out of 5.0 by cainrcc The front desk workers could be nicer
The workers at the front desk need some training in Customer Relations because they were not very friendly or accommodating to my requests.I requested the top floor and when they gave me my key it was for the second floor I told them that I wanted the top floor and they gave me the 3rd floor but the hotel has 5 floors..Also there is no recognition for being a priority rewards platinum member. The room was clean and good size there but is no free breakfast because they have a restaurant on sight.
September 16, 2013
Rated 5.0 out of 5.0 by HisWingz No breakfast
Surprised at the cost of the room and there was no breakfast. I could have gone a few more miles and had breakfast. Otherwise the room was nice and quiet.
September 16, 2013
Rated 3.0 out of 5.0 by mamoo123 The food was terrible, Mc Donald's would have been an improvement.
It was an okay Holiday in, the pool was nice, the staff was friendly. But the Breakfast buffet was awful, in my 68 years I have never had worse food. The room was over priced. An d I will never stay at that hotel again. I room was not up to the rooms I usually stay in at half the cost. I would give it a 1 for value and a 1 for food. The bacon was greasy, the pancakes were like cardboard. the eggs were cold.
It was a bad experience.
September 11, 2013
Rated 4.0 out of 5.0 by john1222 total service
Great associates and very nice rooms BUT for the price should be as most other stores and serve breakfast and not have to go to resturant where priced out high .
September 4, 2013
Rated 4.0 out of 5.0 by DCG22 Comfortable Bed nice customer service
Staff was very nice, and room was very clean. The location was good. The only thing that I did not like is not continental breakfast. The fried chicken buffett seemed good.
August 19, 2013
Rated 5.0 out of 5.0 by Jerry45 Enjoyed my stay--no problems at all
The king size bed was very comfortable and I experienced no problems at all. While this might seem a minor point to some people, for me it is a very important one: I really appreciated the fact that the water at the hotel was not too soft. Some other motels/hotels in the Martinsburg area have water that is simply way too soft, and I cannot rinse the soap off of me during a shower or when just washing at the sink. I'm then covered in soap residue. I know extremely soft water makes house cleaning easier, but I hate soft water. So the good water quality is a plus at this hotel. In addition, I was pleased that my room had a good strong shower. I should mention that the Holiday Inn is pricier than most other Martinsburg area hotels/motels. I did not have a chance to visit the restaurant, but it looked like a good one. This Holiday Inn is a nice facility. Bottom line: I enjoyed my stay and recommend this Holiday Inn.
August 9, 2013
Rated 4.0 out of 5.0 by Golden18k Great comfort in every area of my stay
This was my first time at any Holiday Inn and, I will highly recommend it to others.
July 31, 2013
Rated 3.0 out of 5.0 by WillowLakes Rooms good, cleaning not
We stayed two nights and were pretty comfortable. However, had to get someone to empty trash and change towels. Everyone wanted to blame everyone else, but it came down to someone writing down they did it but they really didn't. At the pool, one of the restaurant employees had their family staying at the hotel and at the pool they were a little out of hand. No concern for other guests. Directions to hotel on website have you coming off wrong exit on I-81. For the money could have stayed somewhere with free breakfast and better housekeeping.
June 29, 2013
Rated 3.0 out of 5.0 by nik814 room and comfort
The hotel was nice and we liked that there was a resturant ajoinging it.
We were disappointed to find a dirty wahcloth in the bathroom. We did report it to the desk so I am sure it will not happen again.
June 29, 2013
Rated 2.0 out of 5.0 by DisappointedCF Disappointed
Rooms are dated
Wash cloth from last guest was still hanging in the shower
Staff not welcoming or friendly
Restaurant was slow and way over priced.
June 21, 2013
Rated 5.0 out of 5.0 by kdart301 Martinsburg, West Virginia
Came in for corporate training for the week and had a great stay, could not ask for anything more.
June 21, 2013
Rated 5.0 out of 5.0 by Trainer130 Wonderful Experience
I recently stayed at the Holiday Inn in Martinsburg for business. The staff was wonderful and accommodating to my needs. The room was comfortable and I was able to get work done without distractions or discomfort. My room was immaculate every day I came back to it. The bed was very comfortable. The exercise room could use some updating especially with the treadmills.
I ate many meals in the restaurant here and while the breakfast and lunch was pretty typical for a hotel, I found the dinner selections to be great. Try the Delmonico steak. The pool was very well kept.
Honestly, Holiday Inn is not my favorite chain. That being said, this hotel is exceptional in almost every way.
June 16, 2013
Rated 5.0 out of 5.0 by mamacare Feeling at home at the Holiday Inn in Martinsburg, WVa
It was a family wedding in Martinsburg. We arrived at the Holiday Inn, three families, three rooms, all ready for us.
The staff was so courteous and friendly, I had to ask myself why I don't live in this town!! The location was very convenient. The rooms were very clean,very comfortable. The cleaning staff was conscientious, making sure we had what we needed in the room. The breakfast buffet was fresh, nice variety to fit everyone's needs, staff was so kind and attentive and the price was family friendly.
It was a wonderful weekend and a wonderful place to stay.
June 14, 2013
Rated 4.0 out of 5.0 by Nutstou stay
Great room. Pool a real plus. Food poor and overpriced. Staff not particularly knowledgeable. Wi-Fi was pathetic!
June 2, 2013
Rated 5.0 out of 5.0 by lakekathy great service and food
We always stay at this hotel on our trip home from Florida in the fall and spring. It is so nice to have a nice room, friendly staff and great food. The prim rib at Heatherfields is wonderful. And they always give us the room we requested.
May 22, 2013