Rated 4.5 out of 5 by 180
Rated 5.0 out of 5.0 by GTChilton Hotel staff makes you feel welcomed
The staff goes out of their way to make you feel welcomed to the hotel. I've been coming to this location for business since it first opened and although I have a number of properties to choose from, I prefer this hotel because of the folks here (specifically, Erika and Candi). I travel over 100 nights per year and to me, this is an exceptional hotel because of the people who go out of their way to make sure your experience is excellent.
June 12, 2014
Rated 5.0 out of 5.0 by Mack004 A Good Night's Rest followed by an excellent breakfast
We stopped at this Holiday Inn Express during a multi-day road trip. We had a restful night followed by an excellent breakfast. Our room was clean and comfortable and the staff was very friendly.
June 3, 2014
Rated 4.0 out of 5.0 by Est1972 good hotel in Hagerstown
Exceptionally friendly staff, comfortable bed, good value. The room smelled like wet dog and the temperature control in the room was hard to maintain, but the room was quite clean. If it hadn't been so late when I checked in I would have asked for a different room. Based on the quality of the staff have no doubts I'd have been accommodated. I would stay here again.
May 30, 2014
Rated 5.0 out of 5.0 by bluemac Very nice and friendly.
Everything was fine except for the outside entrance door would not open at times. needs attention.
May 27, 2014
Rated 5.0 out of 5.0 by Hank453 One of the Good Ones
I'm not always happy with stays at Holiday Inns, but this one is exceptional. My wife, our Springer Spaniel and I had a comfortable and restful visit. There is plenty of open ground for dog walking and the designated area is clean and well-tended.
The indoor pool was large, well-maintained and appreciated.
Breakfast might have included some real oatmeal, some less sugary alternative dry cereals and better eggs, and fresh melon. On the other hand we appreciated the free coffee, cookies, bananas and apples that we available after breakfast hours were ended.
The staff was definitely interested in making us feel at home. I would certainly recommend this Inn to travelers in the area.
May 25, 2014
Rated 5.0 out of 5.0 by rosetraveler Excellent hotel, will continue to return
Efficient, attentive desk staff for check in and check out, comfortable room, very good location for easy on/off 95. Walk to Outback Steakhouse and Buffalo Wild Wings directly across property (15% discount at Wildwings with room card). Downside was noise from highway but it didn't wake me/disturb me. Wireless service was not strong but functional; if I had heavier workload that night it might have been troublesome but this particular time it was manageable. Clean comfortable spacious room. Have made multiple visits to this property and will continue to do so.
May 25, 2014
Rated 5.0 out of 5.0 by JRH123 Great Property, great pool!
I have stayed at this inn before and have always been impressed with the staff. Excellent pool, well maintained and actually large enough to swim laps.
May 24, 2014
Rated 5.0 out of 5.0 by Prince Charming Very accommodating
Brought a four legged friend along. Pet area to walk dog had bags available for clean up. Nice grassy area on side of building. Check in was quick and very accommodating. Room had plenty of space and was clean. Bed and pillows were crazy comfortable. No doubt I would stay there again. Staff was very friendly at both the breakfast area and front desk. The location was convenient right off 81 and near grocery store, kmart etc. I'd highly recommend this hotel.
May 15, 2014
Rated 5.0 out of 5.0 by Jefferyvan Excellent Service and location!
Great location, easy on and off the highway, staff was the best. Would stay there again on my way to Colonial Williamsburg.
May 13, 2014
Rated 5.0 out of 5.0 by Obey Candy who works at front desk
We were tired and did not have reservations. We are reward members. Candy greeted us warmly, helped us find the best discount, made sure we had bottles of water and cookies. Our previous experience the night before was nothing like that. Candy makes your inn the best.
May 13, 2014
Rated 5.0 out of 5.0 by MaroonMom Gettysburg visit
Stayed here on our return trip home. Decided to visit Gettysburg, PA. Everything was fine as it was in our initial stay on our way to Virginia.
This HIE has the best breakfast options we have experienced during our vacation time this trip.
We would highly recommend this HIE to anyone making a trip south or visiting our nation's capital.
May 12, 2014
Rated 3.0 out of 5.0 by Nicknameless Decent stay, dont bring your console
I've stayed here before, it's your average HIX. Food nearby, rooms nice, service friendly.. I have a niche problem though, and if you don't fall into this category, you will enjoy your stay.
Here's the problem, I bring my PS3 console with me while working on the road. I use it for watching Netflix and other movies on my hard drive, as well as gaming. However, the internet service at this hotel, for some reason, WON'T let consoles use their internet. They won't connect. I was on the phone several times with a broken-English tech support who assured me it would be fixed in 10 minutes. After 3 such assurances and no results, I was patched to another person who told me they had forwarded my ticket to the house IT person. There IS no such person. This happened my last stay a year ago, I had hoped it would be fixed, but it was not.
The aggravation pretty much ruined my stay, mostly because the runaround put me in an irritable mood. I doubt I will be giving them a third chance.
Like I said, otherwise, you will enjoy your stay.
May 10, 2014
Rated 4.0 out of 5.0 by Roger4510 Great service excellent access to interstate
Highly recommend...quiet and easy acces out of the hotel
May 5, 2014
Rated 2.0 out of 5.0 by Benandandysupportteam Worst experience - out of 14 years of Holiday Inn and HIExpress visits
Everything was normal with this hotel, except the stink bugs. We arrived for a one night stay at approximately 9:45pm. The hotel was at capacity. After my husband had flushed at least 4 stink bugs down the toilet (you can't squish them) (he ended up killing about 7-8 live ones, total) and disposed of at least a dozen dead ones, when I called down to the front desk to complain. The person who answered said, "We're sorry about that, but they are infested within the air conditioning system and there is nothing we can do about it." I asked if I could be moved into another room. She said that all of the rooms have this problem.
I awoke at 6 am the next morning to one "pinging" on the window and could not sleep.
A manager ended up making the situation right the next day. She said that not all of the rooms have this problem and she didn't know why I was told (the previous night) that all rooms have this problem. She said it is a problem within the entire tri-state area and it is difficult to manage.
Something drastic needs to be done to correct this problem and not subject guests to this. I can't believe they would continue to book rooms without this problem being rectified.
I have been a Priority Club/IHG Club member for 14 years, and have never experienced anything like this.
April 15, 2014
Rated 5.0 out of 5.0 by rebarghm Good building and location
This is a newer hotel, so the building and furniture are above average and comfortable. The pool and workout area is very nice. There is an Outback and Buffalo Wild Wings in the same area that you can walk to. There is a mall about 1/2 mile away with movie theaters and more restaurant choices. The breakfast selection in the AM was pretty slim, there was a choice of sweetened cereal, frozen pancakes, and sweet rolls. The only thing healthy was some apples and bananas. I would suggest some additional healthy fare such as yogurt, mixed fruit, egg whites, etc. pretty nice place. This is a great choice if traveling alone for business as it has everything you need. I will be back
April 13, 2014
Rated 5.0 out of 5.0 by GAT1392 Best ever
This was the best Holiday Inn Express we've ever stayed at. The Room was awesome the pool was excellent, great value for what was offered.
April 12, 2014
Rated 5.0 out of 5.0 by Richard D. Richars D.
This hotel certainly the standards of Holiday Inns / Express.
April 12, 2014
Rated 5.0 out of 5.0 by GCR1942 Almost excellent
Room 203 Air Cond. very noisey
bottom of the bat slippery
April 1, 2014
Rated 4.0 out of 5.0 by Hansel54 Clean Room, BUT....
We had a nice clean room, but the room was missing more seating, looked like there was room for a small love seat or couch. Other than that, no complaints...
March 31, 2014
Rated 5.0 out of 5.0 by gerome Great Stay
If I must write a review about this HI, It will be excellent.
March 31, 2014
Rated 5.0 out of 5.0 Overall great experience
At the holiday inn express the staff was very friendly and polite. The second night I had a question about the bill and without question it was resolved!!!!!
March 23, 2014
Rated 5.0 out of 5.0 by Doctor David Expected service delivered
We selected HI Express because of previous fine experiences elsewhere. What we received was what we expected--a comfortable room, friendly staff, a decent night's sleep, and a hearty and tasty breakfast. For better or for worse, the last HI Express in which we stayed was Clinton, TN which was first rate in every respect. The hotel in Hagerstown was a bit below their standard in quality and charged a higher price, while still being a good experience. Would we stay there again? Of course!
March 19, 2014
Rated 4.0 out of 5.0 by barbaramom Typical Holiday Inn
This is a great location and what you are paying for to stay here. It seemed to be an older hotel but was clean. Staff was friendly and attentive to my special needs.
March 12, 2014
Rated 5.0 out of 5.0 by Gizzard Got the room for my daughter
My daughter was coming to Hagerstown from Ashevile, NC for a clinical preceptorship interview. So I got the room with some of my points, and took my wife down, as a surprise for her birthday. I explained this to the front desk folks, and they understood, said it was no problem. Great room, well appointed and clean. We pulled the surprise off, the interview was successful, and I thank you all for making my daughter's trip comfortable. Her only complaint, I guess you could call it that, was that the cleaning staff carts were very noisy by the elevators, next to the room. But the late checkout made up for that, and then some. By the way, she did get accepted for the preceptorship, and who, knows, there may be a job associated with it down the road.
Thanks to all
March 7, 2014
Rated 5.0 out of 5.0 by steam Great location
Very good hotel, clean and close to many restaurants and shops.
March 1, 2014
Rated 5.0 out of 5.0 by HockeyPro87 Good location, clean and comfortable room.
Stayed one night. Location is near restuarants and main roadways 70 and 81. Room was clean and comfortable.
February 26, 2014
Rated 5.0 out of 5.0 by Kam2615 Easy stay.
No problems. Great stay. I will definitely stay again if I'm in the area.
February 24, 2014
Rated 5.0 out of 5.0 by Rhoda123 Very nice
Very nice hotel, very clean, nice pool area, friendly and easy check-in and out
February 5, 2014
Rated 3.0 out of 5.0 by Bus Traveler Nice room but needed improvements
Room had nice amenities, very clean, & co-worker said fitness room was nice, but tv screen went out (black every 10 minutes) - no on site maintenace to fix & didn't want hastle of changing rooms. Poor circulation of heat in room. Bathroom floor was freezing in moring, took an hour to heat room.
February 3, 2014
Rated 5.0 out of 5.0 by CP27 Location, location location!
The location of the hotel is perfect! You can't ask for immediate proximity to shopping, entertainment, attractions and restaurants. This is my second and soon to be third visit to Hagerstown while staying at the Holiday Inn. My only problem with the hotel is its breakfast service. My rating is not directed at the lack of variety but for some reason after eating certain foods from the bar, I have experienced frequent trips to the bathroom after having my breakfast. I haven't raised any concerns to the staff but will in my next soon to be visit. The staff is very friendly and prompt to addressing my needs. Thanks!
January 30, 2014