Rated 4.5 out of 5 by 186
Rated 5.0 out of 5.0 by steam Great location
Very good hotel, clean and close to many restaurants and shops.
March 1, 2014
Rated 5.0 out of 5.0 by HockeyPro87 Good location, clean and comfortable room.
Stayed one night. Location is near restuarants and main roadways 70 and 81. Room was clean and comfortable.
February 26, 2014
Rated 5.0 out of 5.0 by Kam2615 Easy stay.
No problems. Great stay. I will definitely stay again if I'm in the area.
February 24, 2014
Rated 5.0 out of 5.0 by Rhoda123 Very nice
Very nice hotel, very clean, nice pool area, friendly and easy check-in and out
February 5, 2014
Rated 3.0 out of 5.0 by Bus Traveler Nice room but needed improvements
Room had nice amenities, very clean, & co-worker said fitness room was nice, but tv screen went out (black every 10 minutes) - no on site maintenace to fix & didn't want hastle of changing rooms. Poor circulation of heat in room. Bathroom floor was freezing in moring, took an hour to heat room.
February 3, 2014
Rated 5.0 out of 5.0 by CP27 Location, location location!
The location of the hotel is perfect! You can't ask for immediate proximity to shopping, entertainment, attractions and restaurants. This is my second and soon to be third visit to Hagerstown while staying at the Holiday Inn. My only problem with the hotel is its breakfast service. My rating is not directed at the lack of variety but for some reason after eating certain foods from the bar, I have experienced frequent trips to the bathroom after having my breakfast. I haven't raised any concerns to the staff but will in my next soon to be visit. The staff is very friendly and prompt to addressing my needs. Thanks!
January 30, 2014
Rated 5.0 out of 5.0 by bet6 Service...
reception person didn't bother to say hello or welcome - didn't get charged for dog although the dog was at the reception with us when we came in, and on the reservation. You might want to charge us the $25. No bill under the door for express check out in the morning -
January 9, 2014
Rated 5.0 out of 5.0 by Becca29 One of the friendliest hotels ever!
We always enjoy our stay at this hotel. Rooms are comfortable, pool is clean and enjoyable, and the staff is ALWAYS friendly and helpful. We recommend this location to all friends and family.
January 2, 2014
Rated 5.0 out of 5.0 by LaruePoo One of the best Holiday Inn Express Hotels we have ever stayed in!
One of the best Holiday Inn Express Hotels we have ever stayed in!
January 2, 2014
Rated 5.0 out of 5.0 by DaveN57 One Night Stay
All was good except the workout area. Several of the machines were broken. Had to change rooms but the front desk was very accommodating.
January 1, 2014
Rated 5.0 out of 5.0 by RetiredGuy95 Execellent staff
Very good breakfast. Room comfortable. Very helpful staff.
January 1, 2014
Rated 5.0 out of 5.0 Great Value
This was one of the cleanest hotels that I have ever stayed at and I have stayed at a wide range of price points. The staff was very friendly as well. The continental breakfast was fully stocked until 10am which surprised me as many hotels have the last half hour of continental breakfast as leftovers. I would definitely recommend. This hotel givens the Holiday Inn Express a good name.
January 1, 2014
Rated 4.0 out of 5.0 Great location
Free parking and close to the mall and many shops and restaurants. Just off Route 81. Can't beat it
December 31, 2013
Rated 5.0 out of 5.0 by George c. great rooms,very good service
we had a great stay every one was just great. We will stay here on our return trip.
December 30, 2013
Rated 3.0 out of 5.0 by willisfab5 It was just ok.
We have been traveling a lot this month and stayed in IHG hotels all across the eastern US. We choose IGH hotels because they are pretty consistent in their standards.
Walking in, the lobby was gorgeous, especially with the Christmas decorations. However, the elevator floor was dirty and our room needed a good cleaning too. Since we were traveling and we checked in late we chose not to say anything. (I realize it's my fault for not saying anything, but they asked how our stay was# , when we left the next morning we found a dirty sock and underwear # belonging to a young child) under the end of one of the beds. We left them in the middle of the floor for housekeeping, but my teenage son brought up the point that if we found stuff like that just in our "leaving sweep" of the room he wondered how well the rest of the room was cleaned. The heater/ air conditioner ran all night and wasn't on a thermostat making it difficult to maintain a good room temperature.
Breakfast was ok but the omelets, bacon, and biscuits were all overcooked so we just opted for the pancake maker.
My extended family lives in this area so we stay in area hotels about 4 times a year. We will be going somewhere else next time. This hotel may be better than some, but it's not worth us going back to. After all our travels the past month this was my least favorite hotel.
December 29, 2013
Rated 5.0 out of 5.0 by Dave9999 Very good
I would stay here anytime nice clean hotel. Excellent stay
December 23, 2013
Rated 5.0 out of 5.0 by Tinkerbell49 Excellent hotel. HIE is consistently clean & comfy
Holiday Inn Express has done an amazing job of keeping all of the hotels operating the same way. I travel very frequently and have had the opportunity to stay at many well-known brand hotels. I have never been as satisfied with any hotel as I have Holiday Inn Express. I have stayed at Holiday Inn Express hotels from California to North Carolina and New York to Florida. They are almost exactly identical no matter where you go. They have created high expectations within our family and met them every time. This place like all the other HIE I stay at was extremely clean, quiet, smelled good, up kept, easy parking, nice appearance, and comfortable. I'm willing to pay a little more to avoid the guesswork of trying to find a good hotel. My kids and wife are also very pleased with Holiday Inn Express as well. Very happy to have found it. Also the breakfast is actually delicious with a very wide variety of options unlike a lot of other hotels. Most hotels that provide free breakfasts have a poor definition of breakfast. When you're traveling, the last thing you want is to wake up to a crummy breakfast.
December 22, 2013
Rated 5.0 out of 5.0 by Bear45 Kind and helpful staff.
We left an item, a little yellow stuffed dog, on accident. The staff was very kind and helpful in looking for it. The room was perfect. Just the right size with a good sized bathroom. Big pillows!
December 15, 2013
Rated 5.0 out of 5.0 by StukaPilot Thanks again
Repeat visit and they maintained their excellence. Love the choices for breakfast.
December 12, 2013
Rated 4.0 out of 5.0 by StukaPilot Good Job
They know how to serve a breakfast. Pool was great and family was happy. Great recognition for IHG platinum members too.
December 12, 2013
Rated 5.0 out of 5.0 by mcadoo456 Facility is a wonderful experience
Staff is accommodating. I have stayed here a number of times, often booking a few months ahead. I have never been disappointed. There are many fine restaurants nearby and the breakfast provided in the morning at the motel is excellent. I travel often down south and always stay here . You will not be disappointed in the staff, cleanliness, or comfort.
December 7, 2013
Rated 5.0 out of 5.0 by justme303 Room was clean and quiet.
After a long day on the road, we were glad to have such a nice place to stay. It was cold outside, but warm and cozy in the lobby/lounge with the fireplace. Breakfast was great, just what we needed before heading out on the road again.
December 1, 2013
Rated 5.0 out of 5.0 by Rugbydoc Perfect holiday stopping point
We were traveling over the holiday with our dogs & chose this location as a midway point as respite from the traffic & the weather. I'm so glad we did! The front desk staff was really gracious when we checked in, helped get us & our dogs situated (pointed out where to walk them & convenient entrances for our room). There were many nearby options for dinner as well as a mall nearby to pick up forgotten amenities. Our room was clean & comfortable, and even though we saw other dogs on the property, we didn't hear barking or other doggie noises thru the walls. The breakfast (continental with pre made omelets) was a great way to start the next leg of our trip. Definitely making this part of our traveling routine!
November 30, 2013
Rated 4.0 out of 5.0 by Rockwiestein Great reaction
During my stay there was a fire at the hotel. Fortunately no one was injured and the staff was marvelous. Within hours the staff had everyone on my floor booked into a nearby hotel. I am pleased with the responsiveness of the staff.
November 27, 2013
Rated 5.0 out of 5.0 by Repete Quiet and very comfortable
Everything was absolutely GREAT!! From the time of check-in to the time I left the hotel, the rest and experience were terrific.
November 26, 2013
Rated 5.0 out of 5.0 by Rick2121 I know what I am going to get for my money
Good service, friendly staff, great breakfast, and clean rooms
November 13, 2013
Rated 3.0 out of 5.0 by NJsales Cleanliness issues
Overall cleanliness leaves a lot to be desired. I found chips in the cushion of the chair in my room which means it was not cleaned thoroughly. Also the elevators hadn't been vacuumed in a long time!
November 11, 2013
Rated 5.0 out of 5.0 by Ohio63 Great Service
We had a great stop during our trip to Washington DC. The hotel was very convenient to find off of I-70 and in a location with multiple restaurants. The room and facilities were very clean and well kept. The staffs' service could not be beat. Overall, a very good stay.
October 29, 2013
Rated 5.0 out of 5.0 by JanisK Another great stay!
This has fast become our favorite hotel! Wonderful breakfast with attendants eager to help you with any request. We were greeted and we asked for a first floor room as I have knee replacements. Our request was granted even though the hotel was very full. Great work out room, relaxing hot tub and pool in a very spacious and beautiful room. Beds with different firmness pillows were comfy! All in all, a perfect stay! Thanks to all who made it so. We will return!
October 29, 2013
Rated 5.0 out of 5.0 by Jack207 Clean, Comfortable, Friendly
As a veteran "road warrior" I can truly appreciate a clean, comfortable hotel with pleasant surroundings and a friendly staff who always make me feel welcomed.
October 29, 2013