Rated 3.8 out of 5 by 67
Rated 2.0 out of 5.0 by iowahawkeyechicka13 Surprise Upon Arriving!!!
I had to travel 6 hours for a work conference that I had to be at all day Friday and Saturday. My husband rode along so when I wasn't at the conference we could site see a little bit, he could hang out by the pool, etc. To our surprise the pool was closed for renovating but never ONCE mentioned when we called to make our reservations for the weekend. Extremely disappointed, I understand you're doing a remodel but let your customers know that BEFORE they have to stay there. Also, it's my understanding this hotel is now closed for a couple of months for a complete remodel? The employee attitudes showed that as well.
October 28, 2013
Rated 3.0 out of 5.0 by SWA25 Not terrible
Older Holiday Inn Express, they were updating the pool while we were there. Rooms was on the lower end of what I expect from a Holiday Inn Express ( I have over 50 stays this year at numerous locations)
The breakfast was by far the worst I have experienced at any HIE
October 15, 2013
Rated 3.0 out of 5.0 by travelers13 Inbound by Blizzard
We were stranded for about 40 hrs when the early October blizzard
hit Rapid City and consequently did not have a typical stay. Electricity was out for most of the time, rooms were cold and dark, and folks were simply waiting out the storm, unable to leave the parking lot. Many suggested that this hotel have emergency equipment including flashlites and a small backup generator. Also, snow removal equipment was not available so made it impossible to budge.
The staff, however, was very gracious, patient, and really tried to do their very best to help people. They put out breakfast food each morning (no hot food or coffee, obviously, but at least there was food) and even shared some with the neighboring hotel. Despite the considerable challenges they had in working much overtime and also being stranded, they were responsive, courteous and enjoyable to be around. Under different circumstances, our stay would probably have been very pleasant.
October 8, 2013
Rated 4.0 out of 5.0 by mejust Comfortable Bed
To bad the stay was during a horrible snow storm, which we lost power the afternoon we arrived, and did not have service the 2 days we were there and still without power when we were finally able to leave on Sunday. We were only staying for 1 night, but had to stay an extra night due to the weather.
Due to the circumstances, the staff was as helpful as can be during our stay, I was not impressed with my check in though as I felt the desk attendant was not all that friendly, and rather rude acting.
We had what they could offer for breakfast, without power, and finally able to track thru the watery/snow to the convenient store to get some snacks later Saturday, which we left what was left for the desk help to have when we were able to get out Sunday. We have stayed here several times and always have enjoyed our stay.
October 8, 2013
Rated 1.0 out of 5.0 by Cyclops1942 Disappointed.
We had a room that should not went used until the bathroom sink was cleaned. It would not drain at all, and should have been reported and fixed before being used, I am a platinum member and have never been in a room like this in any other Express.
October 5, 2013
Rated 4.0 out of 5.0 by Diron Good Value
Only complaint iare the small pillows that Holiday inns everywhere have adopted. Nice to have a choice of firm and soft but when your head keeps rolling off them it really is no benefit
October 4, 2013
Rated 5.0 out of 5.0 by Jimbo57 Wonderful staff and great beds
Evette and her staff always make a person feel welcome. I love this hotel and it's people. I love their delicious breakfast.
September 30, 2013
Rated 1.0 out of 5.0 by MrBRB Very Disappointed
It would be nice if the hotel staff took the time to read my profile requests. It states "Fragrance Free"! I am not opposed to having some sort of room deodorizer as long as it is not over used. What I find is that to many times the housekeeping staff sprays too much. A little goes a long way! Anyway what does clean smell like? NOTHING!
September 30, 2013