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Rated 4.0 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Vacation Hotel is in a great location with close proximity to the Black Hills and restaurants. September 8, 2013
Rated 5.0 out of 5.0 by Great Service and great room We will return the service was great everyone did there best to make us welcomed and comfortable. Rooms were very clean and well kept. September 8, 2013
Rated 4.0 out of 5.0 by Great stay except for the breakfast. The room was spacious and very comfortable, but if you want the breakfast, don't hold your breath. The items did not get stocked fast enough and sometimes not at all. There were biscuits, but no gravy one day and then another day there was gravy but no biscuits, etc. The attendants seemed to have an agenda that did not comply with customer service. September 6, 2013
Rated 4.0 out of 5.0 by Great choice.. We had a great stay and have stayed at this Holiday Inn Express before. We love the location....close to pretty much everything. The rooms are very clean and comfortable. We did not participate in the breakfast so can not speak to that, but overall comfort and location are very nice. September 5, 2013
Rated 3.0 out of 5.0 by Price The price is terrible. We walked into the front desk and paid way too much. We can go online and book for over $50 less. Going to the hotel and hoping not get total advantage of your wallet taken is a joke. September 5, 2013
Rated 3.0 out of 5.0 by HI has a bad day once in a while; Rapid City needs reno, too HI Express are usually on top of the game in services, quality, amenities, but this location was having a bad day when we stayed. The room was of an older style with no sink in the bathroom (it is in the entrance), and no fan to clear the steam from the shower. There was no fridge in the room, but the staff very kindly provided one at our request. Staff throughout the hotel were very attentive and helpful. The first floor ice machine was out-of-order, but the second floor had one operating. At breakfast the orange juice dispenser was broken. Coffee, tea and water were available, but no fruit juice. Attentive management could have fixed that with a quick trip to the supermarket to provide a few bottles or cartons of orange juice to make up for it, but no one had thought of that. Overall it seemed the ownership needs to place higher priority on maintenance. There are many other brand hotel choices in Rapid City. September 1, 2013
Rated 2.0 out of 5.0 by Not what I have come to expect from Holiday Inn We were met at the desk by a person with an exposed tatoo on her chest and one inch plug in each ear and a pierced lip. It might just be me but tht is not what I expect to walk into in a Holliday Inn. Which was not a big deal probably more personal. We stayed for a coupel nights and each morning the breakfast bar was out of stuff and not organized(out of most juice, no friut, out of tea and hot water, and the coffee was out one morning). There were several people walking around making up rooms up to early in the evening 6pm and later. Ttrying to get into the elevator it felt like the whole thing was an after thought. This place could sue a make over and some organization. August 30, 2013
Rated 3.0 out of 5.0 by Just Okay Rude front desk. Room not clean. Very noisy. Would not recommend this hotel. Moved on to HI Express in Deadwood and was extremely happy. Staff and hotel should go on down to Deadwood and see how hotel staff should treat guests. August 22, 2013
Rated 5.0 out of 5.0 by great location We go to rapid city every two years and have stayed here before the staff is great . They made sure we had everything we needed and were very friendly . They tell me they are about to refurbish this property but we were satisfied with the condition as it is . August 21, 2013
Rated 3.0 out of 5.0 by Smoking rooms Made a mistake and booked a smoking room. The staff was great at trying to make the room livable. I can't believe that in this day and age you even have the option to book a smoking room. It was so bad that at our next stop we had to wash all are clothes to remove the smell. Checked out two days early and found a non smoking hotel August 20, 2013
Rated 4.0 out of 5.0 by Not a good experience I was shocked that the person at the front desk of the hotel when we checked in was tattooed, pierced, and had that huge "earlobe" thing going on. It was creepy to look at, and I'm shocked that HI doesn't mind having her represent the company. She was proficient at her job, but not pleasing to look at. The staff in the "too small" eating area didn't seem to be eager to keep customers happy, I was surprised to watch one staff member go outside the door of the eating area during rush hour to smoke a cigarette. Again, it gave the impression that the staff really didn't care much about serving the clientele. In general, with a few exceptions, the staff at the hotel appeared sloppy and unprofessional. There were urine stains on the underside of the toilet lid. August 20, 2013
Rated 2.0 out of 5.0 by Room very poor (facilities very old) would not stay here again room very pooor old facilities in the room August 19, 2013
Rated 5.0 out of 5.0 by Home away from home Complete relaxation and comfort awaits with every room at the Holiday Inn Exspress. This is the only place I prefer to stay August 18, 2013
Rated 5.0 out of 5.0 by great location great staff , good location close to everything we wanted to do . August 17, 2013
Rated 5.0 out of 5.0 by Front Desk Staff Absolutely the best staff at the front desk. Couldn't ask for better support and friendly service. A special "thanks" to Cori. Wonderful "can do" attitude made my stay a pleasure. August 16, 2013
Rated 5.0 out of 5.0 by Great room The room, beds, and staff were excellent. I enjoyed the stay and was very pleased overall with the experience. The dinner and breakfast meals needed to improve. August 13, 2013
Rated 5.0 out of 5.0 by Rode to the Sturgis Rally In town for the Sturgis motorcycle rally. Was lucky to get the room. The staff was great, and as always Holiday Inn is a nice place to stay. Hope I'm lucky enough to score rooms there again for next year's rally. August 11, 2013
Rated 4.0 out of 5.0 by very nice Stayed here on the way through to Glacier PArk - unfortunately for us it was during the Sturgis rally and the staff handled everything very well. They told us we would get the club points yet we got no other recognition as a club member, nor extra decaf that we had requested when we booked the room. Those were the only detractions to an otherwise excellent stay. August 11, 2013
Rated 5.0 out of 5.0 by Nice Holiday Inn Express in Rapid City We enjoyed our stay at this Holiday Inn Express in Rapid City. We were in the area to see the Badlands National Park and Mount Rushmore. The hotel was in great shape and the front desk staff was very nice and helpful. August 7, 2013
Rated 2.0 out of 5.0 by Shop your options I took my family of four to the Black Hills region at the start of August for a short vacation. We planned to visit Mount Rushmore, Devil's Tower and the Badlands. I figure rather than stay in one of the smaller locations like Custer, we would be better served in Rapid City. When I checked the rates I knew something was up. The hotel description listed "close to Sturgis" as a positive attribute. Sure enough, the motorcycle rally began the day after (Monday) we departed. There were already a fair number of bikers present when we checked in on Thursday before the rally started. Now I realize that the area depends on the biker meet for a significant business. I also would think that an established business would have experience handling a full load. As a Platinum Elite member for several years, I am accustomed to an acknowledgement of my patronage of IHG hotel properties. I am also spoiled enough to expect a room upgrade I routinely am awarded. Not in this case. The desk attendants did not acknowledge my status nor was the room anything beyond average. No refrigerator, no microwave beyond a shared one on a cart in the breakfast area. Based on the room rate I'm certain the property manager could spend the money on providing those in every single room. The staff were pleasant but I only saw the breakfast people hustle. Our four day, three night stay kicked off on the wrong foot with the check-in experience. It got worse when I visited the fitness center and found the overwhelming odor of mildew. Apparently the drinking fountain or the air conditioner leaks onto the carpet. The elliptical needs to be repaired; it makes a loud banging noise in forward or reverse motion. The two treadmills worked fine as did the TV. I didn't ride the stationary bike. The pool, adjacent to the fitness center, has two whirlpool spas--one operational, the other not. the elevator is tiny and oddly situated at an angle between the front desk and the pool. As many other reviewers have noted, the breakfast area is understaffed. I have never been to a property with so many people eating so much breakfast that everything runs out except the biscuits and gravy, which is apparently in unlimited supply in the kitchen. I will say I thought the staff was trying to keep up. This hotel has an odd attribute of wired Internet in the rooms but wireless in the lobby. I don't think anyone wants to see me in boxers in the lobby reading email on my iPad. The last straw was to cordon off the front center of the parking lot for bikers, who proceeded to park under the overhang despite many spaces being made available in the lot stalls. There was no easy way to load my trunk full of belongings except wheeling the luggage cart to the rear of the hotel, where my car was parked. I like bikers and hang out frequently with them at the bar, but I don't think the property is managing their clientele well when more than one Platinum Elite member complains about simple things like an acknowledgement of status and an explanation of why a room upgrade isn't available. An acknowledgement like handing a bottle of water, or hosting a manager's reception for elite members would be appreciated. There are things the hotel management can improve upon--are you listening? August 5, 2013
Rated 3.0 out of 5.0 by Finding someone else's laundry; bad breakfast service By 8 a.m. the breakfast service was out of juice. I saw the employees busily replacing other items, but the juice machine wasn't refilled in the 30 minutes that I was there. In my room was a dirty shirt left by the previous guest. When I told the front desk (as I handed them the dirty shirt), I got shrugged off with, "Oh, usually they notice things like that in the final check of the room." I'm a Priority Club member and have never before had dirty laundry left behind or had no juice available for at least 30 minutes. August 5, 2013
Rated 4.0 out of 5.0 by Very clean, new and roomy! The room, hallway, lobby and pool area were very clean and spacious. The breakfast area had a nice variety of food and was plentiful, tasty and well staffed. The staff were helpful and courteous. Our only problem was that the A/C fan in our room would not stay on continuously when we put it on the "low or high" position. We find this useful because it masks unwanted noises in hallway, parking lot and in adjoining rooms. Unfortunately we were thwarted in this strategy and our sleep in the night was disturbed. August 4, 2013
Rated 5.0 out of 5.0 by Very relaxing atmosphere I stay at this Holiday Inn Express every time I am in Rapid City. Very comfortable, and they still offer smoking rooms for us smokers. Rooms are clean, and even the smoking rooms don't have the smokey smell. I would recommend this hotel to friends, family, and co-workers. August 2, 2013
Rated 5.0 out of 5.0 by mr I was upgraded to the presidential suite, which was fantastic.very comfortable. July 27, 2013
Rated 5.0 out of 5.0 by Refrigerator The only thing that would have made it better would have been a refrigerator in the room! Oh ....and no bottle of water for Priority Club Members........ Otherwise a great stay. July 21, 2013
Rated 5.0 out of 5.0 by Nice Stay The rooms were clean and the beds were real comfortable. The hotel was real close to shopping,gas and eating. It was right off of the interstate for easy access. Would stay again! The pool looked great,! July 21, 2013
Rated 2.0 out of 5.0 by Breakfast! What breakfast? My family stayed at this HI express for 3 days while visiting both the Badlands and Mt. Rushmore. It was in a great location about half-way between these two fabulous places. Or you could say it was near to neither! If I had to do it again I would stay in Wall one night and Custer City the others. It was a very busy hotel. In fact the breakfast overwhelmed the 2 staff members working the breakfast. Each day we came down to breakfast they were out of nearly everything. We came down at different times but mainly around 7:30-8:30. One day there were no eggs, cinnamon rolls(my one weakness at HI breakfast) and the pancake machine was empty. I dislike that ubiquitous pancake maker. I have travelled 3500 miles this summer and it always seems to be empty or super slow! Day 2: No meat, no eggs, cinnamon rolls yes but unheated(yuck). We watched the staff just standing around looking lost. Day 3: The worst day! No eggs, pancake maker empty, no bread, no cinnamon rolls and the orange juice was water with a bit of yellow(looked like you-know-what!). I kept saying why doesn't a manager or the desk staff(who were just standing behind the desk# come and help. Anyone can refill things! I don't know why the staff couldn't keep up. They seemed to wait until thing were empty instead of being proactive and preparing ahead. There were only 3 towel sets in our room-4 checking in-please make sure you have a towel for everyone please. Also, as a platinum member I would like some special benefit#they didn't upgrade us-maybe they were full). But they didn't give us any special treatment at all. Lastly, I shared an elevator with a man in a wheelchair who went to the pool to swim with his children. I asked him if he had fun. He said no. The handicap lift battery was dead and he didn't want to have to drag his body out of the pool to get back in his wheelchair! Boo to the maintenance staff! That man missed vacation memories with his family. July 17, 2013
Rated 5.0 out of 5.0 by Perfect timing this Express Hotel is a great stop I was really tired when I got over to this Hotel just near the Mt Rushmore monument. I was able to pull in and even found a health food store just down the street a really good stay. Thanks July 14, 2013
Rated 4.0 out of 5.0 by Jacuzzi Jacuzzi is very good. Hot water temperature is better. July 8, 2013
Rated 5.0 out of 5.0 by great room room was excellent, comfortable good places to eat that were close,,staff washelpful July 6, 2013
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