Rated 3.8 out of 5 by 67
Rated 2.0 out of 5.0 by iowahawkeyechicka13 Surprise Upon Arriving!!!
I had to travel 6 hours for a work conference that I had to be at all day Friday and Saturday. My husband rode along so when I wasn't at the conference we could site see a little bit, he could hang out by the pool, etc. To our surprise the pool was closed for renovating but never ONCE mentioned when we called to make our reservations for the weekend. Extremely disappointed, I understand you're doing a remodel but let your customers know that BEFORE they have to stay there. Also, it's my understanding this hotel is now closed for a couple of months for a complete remodel? The employee attitudes showed that as well.
October 28, 2013
Rated 3.0 out of 5.0 by SWA25 Not terrible
Older Holiday Inn Express, they were updating the pool while we were there. Rooms was on the lower end of what I expect from a Holiday Inn Express ( I have over 50 stays this year at numerous locations)
The breakfast was by far the worst I have experienced at any HIE
October 15, 2013
Rated 3.0 out of 5.0 by travelers13 Inbound by Blizzard
We were stranded for about 40 hrs when the early October blizzard
hit Rapid City and consequently did not have a typical stay. Electricity was out for most of the time, rooms were cold and dark, and folks were simply waiting out the storm, unable to leave the parking lot. Many suggested that this hotel have emergency equipment including flashlites and a small backup generator. Also, snow removal equipment was not available so made it impossible to budge.
The staff, however, was very gracious, patient, and really tried to do their very best to help people. They put out breakfast food each morning (no hot food or coffee, obviously, but at least there was food) and even shared some with the neighboring hotel. Despite the considerable challenges they had in working much overtime and also being stranded, they were responsive, courteous and enjoyable to be around. Under different circumstances, our stay would probably have been very pleasant.
October 8, 2013