Rated 3.7 out of 5 by 204
Rated 2.0 out of 5.0 by Thor33 Most expensive Holiday Inn Express I've ever stayed at.
I stay in approx. 12 different HIE per year. This is by far the worst and the most expensive. Difficult to get to and staff seems to have a poor attitude, not really caring if I stayed there or not. Seemed that halls could use a good shampoo or replacement.
July 25, 2015
Rated 4.0 out of 5.0 Good Location
Good location to visit all attractions. Hotel staff very friendly. The first room we were assigned was old and not updated. When we complained we were given a new room with new comfy beds that had been updated. So make sure you request a good room. It was night and day difference. I was going to find another hotel when I looked at our first room but ended up staying and being happy when were moved. They also brought us a refrigerator for our room. I thought these were standard at all Holiday Inn Express hotels! They should be. Floors are a little thin so request a top floor if you are a light sleeper.
July 24, 2015
Rated 2.0 out of 5.0 by RHUNT13 NEEDS UPDATED
NOT WHAT I EXPECTED FROM A HOLIDAY INN EXPRESS. NEEDS TO BE UPDATED. YOU CAN HEAR THE DOGS BARKING ALL NIGHT AND WHEN THE PEOPLE ABOVE YOU WALK ACROSS THEIR FLOOR IT SOUNDS LIKE THERE IS AN ELEPHANT WALKING IN THE ROOM. WE HAD TO ASK FOR TOWELS TWICE DURING A FOUR NIGHT STAY AND HOUSEKEEPING WOULD NOT RESTOCK THE COFFEE SERVICE, WE HAD TO ASK FOR COFFEE AND CUPS EVERYDAY. THIS WAS THE WORST HOLIDAY INN EXPRESS I HAVE EVER STAYED IN.
July 22, 2015
Rated 3.0 out of 5.0 by BryanandTricia72 Very Comfortable Bed and Exceptional Service
Stayed overnight while passing through Rapid City and we wish we could have stayed longer! The Bed/pillows were so comfortable and the room was immaculate! The Customer Service of the front desk staff was Exceptional as well!
July 21, 2015
Rated 4.0 out of 5.0 by 4768 next
visiting rushmore, the dig, hot springs, the bad lands and oh so much more
July 20, 2015
Rated 5.0 out of 5.0 by Hikeforlife Friendly staff great service
We stayed 5 nights at this hotel because of the convenience to the places we wanted to see. The hotel was just right. Loved the location, the rooms were large and the breakfast was great. Very friendly staff. helped with questions about the place. The dining was good also. Chain of restaurants nearby. We will be back top see more of the beautiful area.
July 17, 2015
Rated 5.0 out of 5.0 by bisrael9035 Great Place
We stayed with our two teenage children and it met all expectations. Even with the road construction just outside of this hotel, it was easy access.
July 16, 2015
Rated 2.0 out of 5.0 by DaveSWPA Look elsewhere first
On our recent vacation we stayed 7 nights at Holiday Inn Express in 3 different cities. This one is far below par as far as comfort and cleanliness as far as HIE is concerned. The floor hall and room smelled of smoke and ironically this was the most expensive location we stayed at - very disappointed. I should have checked the other Rapid City HIE before booking this one, how do you know? I have stayed at HIE around the country and they all are clean so this surprised me.
July 15, 2015