Rated 5.0 out of 5.0 by DrBob63 Fully Accessible
After 3 days on the road and only 2.5 hours from home, your hotel was a 'port' in the storm' #snow storm that is#. My husband has no use of his legs and uses a power wheelchair. We travel with a hoyer lift and a shower chair. We, therefore, need a bed which is open underneath for the legs of the hoyer to go under the bed as we lower him into bed at night and in order for him to bathe, we must have a roll in shower. I always make, and try to block, an accessible room which meets our needs well in advance of our travel dates. This time, however, stormy weather caused us to 'play it by ear' on our trip home from the east coast.
What a relief and surprise to find your hotel in Raton which had an available room with ALL the amenities we require and on the first floor too. #I worry about rooms on upper floors in case of fire. I would much rather we evacuate on our own without having to wait to use the elevator until firemen arrive to take us down#.
I have come to expect the very highest standards in comfort and cleanliness from Holiday Inn Express, but to have all our special needs met as well was such a blessing to 3 weary travelers.
Also, my compliments to your decorator! The lobby and all the rooms were beautiful and unique.
March 30, 2013
Rated 5.0 out of 5.0 by tuesday96 Stop Along The Way!!
We used this hotel every spring break as we head to Crested Butte, CO from Tulsa, OK. Every staff member has been very nice and professional. We love the breakfast buffett and also love the snack buffett at dinner time. Rooms are very clean and smell sanitized!! Thank you for all you do to make our stay comfortable!!
March 27, 2013
Rated 5.0 out of 5.0 by Barbara1951 Excellent Staff
The staff at this HIE was so good to us! The only downside to this visit was that Raton is not much of a town, but we ate at KBob's, where we had an excellent meal and were treated very well.
March 21, 2013
Rated 5.0 out of 5.0 by Suburbanite Friendly staff
Our family discovered Holiday Inn at Raton by accident when we got stuck in a blizzard passing by town. We loved our experience here, we made the point to come back and stay on our way back home again. Ms. Annie in breakfast/snack room made us feel very welcome in a new place.
March 21, 2013
Rated 5.0 out of 5.0 by Brem09 Great Hotel!
We were on our way to Vail and were caught in a snow storm that closed the interstate. All local hotels were booked but we were eventually contacted back that they had a cancellation! Everyone at this hotel was very, very friendly and helpful. There were many other families in the same situation and with a packed breakfast room, the staff was so good at restocking the breakfast items with a smile & a kind word. We left with a good night sleep and a full belly. Thank you!!!
March 18, 2013
Rated 5.0 out of 5.0 by Skbook Comfortable beds, good breakfast service.
Despite the fact the the hotel was totally booked (due to a snowstorm), the servers did a great job trying to keep up with all the customers at breakfast. Room was clean. Unusual, but there was no recognition (or treat given) for my priority club status.
March 17, 2013
Rated 5.0 out of 5.0 by Mistreatedmember Snow storm
We encountered a surprise show/wind storm on our way into
Raton. Many cars and trucks ended up alongside the road in snow drifts. Fortunately we had a reservation at this Holiday Inn
Express, and it was such a relief to be there after the stressful drive into Raton. Our room was perfect - so comfortable! The staff was very nice and accomodating. We have stayed here many times on our way to ski in Colorado, and we will continue to do so in the future.
March 16, 2013
Rated 5.0 out of 5.0 by May25 Beautiful decor, helpful staff, great service
It was such a wonderful surprise to find such a great hotel after a 10 hr. trip with our family.
March 16, 2013
Rated 5.0 out of 5.0 by drew58 Great place to stay despite few choices
One of the best HIE's Ive seen! Thanks Roy, Doc C and the staff! I stay here at least a couple of times a year and it is always great. I work for government and have always been accommodated with government rate and priority club upgrades when possible. Thank You all again!
March 16, 2013
Rated 3.0 out of 5.0 by Herb75 Not in Hot Water
We arrived on a Friday afternoon in a snow storm, and was lucky to get the very last and very expensive room. Our stay was nice until it came time shower in the morning. Alas, no hot water. We tried to get hot water for 1 and half hours. Now, I know that a full hotel can put quite a strain on the hot water system, but for the amount of money I had to pay for this room, I certainly expected to take a hot water shower.
We have stayed at this property several times in the past and have received nothing but the best of care. This was a disappointment.
March 15, 2013
Rated 1.0 out of 5.0 by jerolynn Did not meet expectations... very disappointed
we stayed in the motel in March 2013 on a Friday evening after driving for 11 hours. My husband and I were looking forward to a couple of drinks, and a relaxing swim and hot tub before supper and bed.
The pool had a cloudy look in the water so we didn't go into it. On to the hot tub...... the jets didn't hardly move the water at all. We were very disappointed because every Holiday Inn Express has always exceeded our expectations. This next stop after 11 hours was at another competitors motel and was AWESOME!! I am a priority member of Holiday Inn and hope they can make some reimbursement.
March 7, 2013
Rated 5.0 out of 5.0 by Mernie Comfortable room and wonderful extras
After a long day of travel, it was great to find this excellent place to rest and relax. The staff couldn't have been more accommodating to our needs! When we arrived we smelled cookies baking, and it turned out that there were free snacks and beverages at around 5:00 p.m. in the breakfast room. The hostess was eager to get us anything that she had available. The rooms were clean and comfortable with HD flat screen tv's. A newspaper was at our doorstep in the morning! How nice to find this place in the small town of Raton. We will definitely stay there again on our way or coming home from Arizona.
March 4, 2013
Rated 5.0 out of 5.0 by Rossco Good place to stay
We travel through to Phoenix every year fromj Canada ,We always try to make it ti Raton as it is a great place to stay,Staff are extremely helpful and caring,
February 28, 2013
Rated 5.0 out of 5.0 by MikeC1966 Very nice property with clean rooms
Very nice property with an extremely courteous and helpful staff.
February 22, 2013
Rated 4.0 out of 5.0 great check in
We missed the happy hour but were greeted by the night clerk with a smile and cookies - and offer of a sandwich or beverage - very thoughtful and appreciated.
February 21, 2013
Rated 5.0 out of 5.0 by Balto Great service
Love this hotel because of service, cleanliness, etc.
February 17, 2013
Rated 5.0 out of 5.0 by mlyd Exceeded Expectations
Have stayed at this hotel on several occasions. It never fails to impress me. Always clean, comfortable, bright and cheery with service provided by an extremely professional staff. For my money, its the best place to stay in a 200 mile radius.
January 15, 2013
Rated 5.0 out of 5.0 by Jimmon Great Stay - Return Visitor
We returned to this location for our second visit - we were traveling from DFW and had reservations to stay at a closer location but we chose to drive the extra few hours in order to stay at this particular location. The staff is extraordinarily friendly and the breakfast included in the room price was outstanding for our second time around (compared to other chains offering lower-cost free breakfast).
The room was very clean, and mostly quiet except for the tykes who woke us early jumping around.
The thing that impressed us the most was the friendly staff and clean, comfortable surroundings. I like it when they answer the phone with '...Award winning location" .. oh, they also had a huge christmas tree in the lobby which they obviously took great pride in showing off.
It was an overall good experience. Worth staying again and that says a lot from someone who travels frequently.
January 2, 2013
Rated 5.0 out of 5.0 by TRANSPORTER71 AWESOME!!!
I have been a priority club platinum member for over 10 years yet I have never written a review on a hotel before. But this hotel needs to be recognized as the most impressive one I've ever stayed in. And that's staying in hotels 200+ nights a year. Every year! If you are traveling with your pets this place is the most wonderful, welcoming place in the country. They do whatever it takes to make you and your four legged family members right at home. The rest of the so called "pet friendly" hotels need to take lessons from this place. In fact the owner even bid us and our pets farewell as we were leaving. I will defiantly stay here again. Even if I have to travel hundreds of miles out of my way.
December 29, 2012
Rated 5.0 out of 5.0 by MEEE Helpful and friendly staff
We were traveling cross country with 2 cars, 2 kids, and a dog on our way to our new home. Raton was our last stop before we reached our destination. The staff went above and beyond to make sure we were comfortable and had everything we needed after being on the road for 4 days. I wish we had service like this at every stop we had!
December 19, 2012
Rated 5.0 out of 5.0 by bruschi Wonderful hotel
The people are very professional and do their best to make sure that your stay is a great experience. The breakfast is a typical hotel breakfast -- not very nutritional and I am all about nutrition! Other than that, everything was great.
December 11, 2012
Rated 4.0 out of 5.0 by richard47 Breakfast
We stay here a lot. I am getting tired of the eggs they serve for breakfast. Could they do scramble eggs?
December 5, 2012
Rated 5.0 out of 5.0 by Turner83 A great experience
We really enjoyed this Holiday Inn Express. The room and bath were great and a great place to relax after driving 9 1/2 hours. Plus they served a light dinner snack
November 25, 2012
Rated 5.0 out of 5.0 by ziggy Excellent Facility
One of the finest Holiday Inn Express Hotels. An excellent example for other facilities.
November 15, 2012
Rated 5.0 out of 5.0 by Pat1 Very well managed hotel
Very well run hotel and one of the nicest HIEs we have stayed in.
November 12, 2012
Rated 5.0 out of 5.0 by Stones Great Place
One of the nicest Holiday Inn Express Motels we're stayed in and the friendliest! Owner came around and visited every one in the snack area.
November 5, 2012
Rated 5.0 out of 5.0 by RustysDad The Best
As a Platinum Rewards member I stay in Holiday Inn Express several times most every week. This property is by far the absolute nicest hotel of all of them! The property is spotless, the staff is very friendly and courteous and the value is excellent.
It is very obvious that the owner takes great pride and enthusiasm in his hotel and has clearly spread that attitude to his staff.
You will never regret staying at this hotel.
Many thanks for many wonderful stays!
November 2, 2012
Rated 5.0 out of 5.0 by Rocket4241 Great Experience
Staff was very helpfull, pool and hot tub were clean and in good working order, room was clean and quiet.
November 2, 2012
Rated 1.0 out of 5.0 by Calif Nice hotel
Good service, friendly staff. Good recommendations for local restaurants.
October 23, 2012
Rated 5.0 out of 5.0 by tntbecca always great
As always I have never been dissappointed in a Holiday Inn express!
October 11, 2012