Rated 4.7 out of 5 by 248
Rated 4.0 out of 5.0 by I DON'T HAVE ONE! Berievement / Funeral of my 103 year old Mom.
Stay was okay. Just be sure to check the bathroom sink to make sure the water's running out at a good pace, and to check the toilet area to make sure the hair and other things are picked up and cleaned up. But definitely make sure the bedding is changed daily and that the floor is vacuumed clean all over.
Other than that, be sure NOT to give out any information over the phone if called about "who's staying in the room", or asking for your card information as it "was accidentally deleted from the system's computer". Always tell them you've coming down to the desk to clear the matter up.
May 29, 2015
Rated 4.0 out of 5.0 by GUNNY7799 GOOD HOTEL
THE STAFF WAS GREAT!
THE ROOM WAS REALLY NICE AND COMFORTABLE HOWEVER THERE WERE A FEW ITEMS THAT WERE NOT DONE WHEN THEY LAST CLEANED THE ROOM. THE TOILET WAS NOT CLEANED AS IT HAD YET TO BE FLUSHED FROM THE PREVIOUS GUEST AND THE TRASH WAS NOT EMPTIED.
OTHER THAN THIS, EVERYTHING WAS GREAT.
May 28, 2015
Rated 5.0 out of 5.0 by Ianjoe Travel
When traveling we like to stay at HIE as we enjoy the comfort and consistency of service. We don't feel we are surprised by what we will find as we know what we will find and it will meet our needs.
May 22, 2015
Rated 5.0 out of 5.0 by GHOF Great night's sleep
Very comfortable. Very friendly. Very quiet. Spent time in lobby and seating areas because they were so nice. Used stairs to lobby for the view. The finest night of sleep during a five day trip.
May 20, 2015
Rated 5.0 out of 5.0 by Business Man 777 Outstanding Hospitality
I would like to thank all of the staff at this location for outstanding hospitality. Please recognize Daniela for her professionalism and customer service. We checked in during a horrible rainstorm and were greeted with a smile. Everything in the room was crisp and clean and breakfast was great. Thanks!!!
May 18, 2015
Rated 5.0 out of 5.0 by Bill238 Clean room and a comfortable bed
The hotel staff were exceptional and answered every question with a smile. I would highly recommend this hotel to anyone, the room was very clean and the bed is very comfortable, and for me a person with a bad back the bed allowed a very good nights sleep.. The hotel is well maintained and very clean.
May 7, 2015
Rated 5.0 out of 5.0 by Poo Poo Loved the bed!
Jerry, the manager was very friendly and helpful. Annie, the lady who served breakfast was also very friendly and helpful. The facility was very neat and clean. Our room was exceptionally clean and net. We will be back.
May 4, 2015
Rated 5.0 out of 5.0 by PAHilton A great stay
On the last nite of a two week business road trip this was a much welcomed, comfortable stay and I especially appreciated the Managers Special that evening. Will stay here every time I pass through Raton.
April 29, 2015