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Rated 4.6 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by great all around arrived late in the evening, staff was friendly, room was very comfortable January 27, 2014
Rated 4.0 out of 5.0 by Clean and tidy A great location, easy to find. This hotel gave excellent service except that over a two week stay, I had to keep asking the staff to replace the soap. Never had to do that before at a HIE. January 27, 2014
Rated 5.0 out of 5.0 by January 6, 2014 The rooms were very clean, the Staff is always great. The pool was warm and wonderful after the drive. Five mule deep greeted us upon our arrival. Breakfast is a little spare, but there are great places in Raton to eat at very reasonable prices! January 18, 2014
Rated 5.0 out of 5.0 by Excellent December 2013 Stay The lobby are was extremly nice. Staff was helpful and seemed to want to help. Actually finding the entry to the hotel parking was little odd. Came from Dalhart direction into town. May be easier from other directions. Would certainly recommend staying here. January 7, 2014
Rated 5.0 out of 5.0 by Excellent staff and facilities When we arrived after 13 hours on the road, the manager was extremely helpful and the lady in the dining area was so friendly and did everything she could to make our time in her area a very enjoyable experience. She needs to be commended. January 1, 2014
Rated 5.0 out of 5.0 by nicest, friendliest staff that love their jobs! From the minute you open the door to check in, the staff is alert, attentive and happy to be there. They are very proud of their hotel and sincerely care! We recently had one small problem that was immediately addressed and resolved. Beds comfy, room clean, quiet nights sleep! December 19, 2013
Rated 3.0 out of 5.0 by Okay comfort We arrived and checked into our room. We were 4 adults on our way home from a wedding. We were tired but soon discovered the sink was extremely slow draining. I went to the front desk and we were moved to a different room, rather inconvient this late at night. The best thing about our stay was the friendliness of the breakfast attendant. A bright part of our day. Even got a hug as we were leaving. December 18, 2013
Rated 5.0 out of 5.0 by Great staff & service! We always stay here! We love the rooms! The kids love the pool too! The staff is very friendly and always very helpful! The staff directed us to a wonderful local restaurant. The breakfast is the best and they make sure you have everything you need! December 5, 2013
Rated 2.0 out of 5.0 by Not up to par as most Holiday Inn Express Initially, looked like a very nice and clean HIE. Staff was friendly and helpful. Room floor was all tiled, and it was dirty. Looked like it has not been swept or mopped for quite some time. Room was supposed to have 2 queen sized beds, but they were more like 2 full size beds. After inquiring with a couple of other customers who were staying there, they had the same complaints. December 2, 2013
Rated 5.0 out of 5.0 by The best Holiday Inn Express we've stayed in... This is the best Holiday Inn Express we've stayed in. Great looking hotel, very clean, room was comfortable, and breakfast was warm and ready in the morning. The staff was welcoming and friendly from the moment we arrived. Great experience! December 1, 2013
Rated 5.0 out of 5.0 by Great Experience! By blind luck I was upgraded to the Spa Suite and, even though I did not have very much time to enjoy the amenities, the fact that I got access to them made a positive difference. Proffessional and friendly staff - Thank you! November 25, 2013
Rated 5.0 out of 5.0 by Great staff----Especially reception/breakfast cook Maybe the best overall staff attitude and friendly team I have seen...great front desk, housekeeping/cleaning staff .....but the little, short , woman hosting the dining room/reception and breakfast serving was absolutely fantastic !! She cooked and served everything---and it was all just great!! Her attitude was so sweet, approachable and caring for all who entered her dining room.....and you know you have the best staff and breakfast when all the local Police and State Police come in---especially when they could go anywhere! I'll definitely be back next opportunity I have---but will always remember the charm and warmth of the Raton Holiday Inn Express.....great experience --Thanks! November 18, 2013
Rated 5.0 out of 5.0 by Staff The staff here was the very best!!!!!!!!!!!!!!!!!!! November 6, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express anywhere. We have stayed at several HIE over the years and we enjoy our stay at the Raton HIE more than any other. Staff is excellent, as are the accommodations, and the breakfast is the freshest and most tasty. Thanks again. November 3, 2013
Rated 5.0 out of 5.0 by Amazing Service The service during our stay was amazing. They were so friendly and very helpful! Especially the evening front desk staff and the breakfast hostess! Rooms were very clean and comfy. The showers were amazing! It was a great stay and we will definatly stay again. October 31, 2013
Rated 5.0 out of 5.0 by Good Times Stayed a week here to attend a competition at the Whittington Center. Nice hotel, kinda pricy for being in the middle of nowhere, but overall a good place to stay and I would stay here again. October 22, 2013
Rated 5.0 out of 5.0 by Great place to stop and relax while traveling While driving back to Texas my wife and I thought we should stop and rest before finishing our long drive home. Using our GPS to find a place to stay we saw this hotel and had experienced it in other cities so chose it. What a great choice! All the good stuff we have experienced in other cities and a very comfortable bed and nice quiet room. Super staff. Good breakfast to start our day. The only downside is getting to it if traveling south on I25. If you don't turn just right you will have to go several miles before being able to make a u turn and come back. October 19, 2013
Rated 5.0 out of 5.0 by Great lady in the breakfast area. Love the pancake machine. The woman who was taking care of the breakfast was wonderful. She kept everything filled and was so friendly to everyone who came into her area. She made a morning worth getting up for. October 18, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet We really enjoyed our stay, we found everything we needed, and the breakfast service was excellent. We will definitely be staying there again. October 16, 2013
Rated 4.0 out of 5.0 by Over all We have stayed at this location for many years on our way traveling back to Arizona for the winter. Always a pleasant stay, and they are open for breakfast early so we can get on the road again the next morning. I missed not having the waffles, don't like the pancakes. Please bring the waffles back. October 16, 2013
Rated 5.0 out of 5.0 by Great hotel We had another wonderful experience at your hotel. We travel through your area twice a year with pets, and the accommodations you provide are wonderful. The staff this trip went above and beyond to help with some special requests. Nice people, nice place! October 16, 2013
Rated 4.0 out of 5.0 by slow wifi Everything great except the wifi was so slow and worthless..since there was no good AT & T connection in the area, couldn't use internet at all. The staff very friendly and also great pet friendly place to stay. October 13, 2013
Rated 5.0 out of 5.0 by Very nice hotel. Wonderful breakfast. Friendly staff! We stopped at this hotel after 10 hours on the road. It was nice to find such a nice hotel to stay at. Everything was so clean and the staff was welcoming. Always nice to have breakfast at the hotel and enjoyed visiting with the breakfast hostess. October 13, 2013
Rated 4.0 out of 5.0 by Room My wife and I always stay at this motel, when we go to Raton, New Mexico. For the most part it has been very nice, especially the staff. This time we stayed in a room , that we have stayed in a number of times before. This time it smelled very bad and required us to ask for a room spray. As always the staff we very helpful and concerned. We were offered another room but no one offered a price reduction for the stay? October 9, 2013
Rated 5.0 out of 5.0 by We enjoyed our stay at Holiday Inn in Raton, NM Staff was friendly, helpful and efficient. Facility was quiet and clean. We enjoyed our stay and will come again. One comment I would make about Holiday Inn in general is about signage. It was not easy to find the Raton Holiday Inn coming from the North. One sign for Holiday Inn was advertising the HI in Las Vegas, NM. We also never did find the Holiday Inn in Colby Kansas. October 1, 2013
Rated 5.0 out of 5.0 by Outstanding Service and Staff The service at HIE in Raton was outstanding. JT immediately upgraded us to a beautiful suite when he saw that we were Platinum members. There was a problem with the location of the room, and he changed it to one that met our needs. Annie, the lady that that takes care of the breakfast, does a great job. She was so friendly and made sure the breakfast buffet is stocked and kept neat. First time I have had some one come around with coffee and clear our plates while we relaxed and made plans for the day. This is not our 1st visit to the HIE in Raton and we will continue to stay here when we are in the area. September 29, 2013
Rated 1.0 out of 5.0 by Be Sure To Look Under the Bed!! We have stayed at this property before, but this time we were very disappointed. We happened to look under the bed, and discovered empty candy and food wrappers, a great deal of dust, and a pair of used exercise shorts. Ugh!! We reported this to the person on duty at the desk, who just laughed and said he would let housekeeping know. Breakfast was disappointing too. No fruit of any kind was available. The one bright spot was the lady who ran the breakfast room. She was cheerful, hard-working, and apologized for the lack of any fruit , saying she had asked management to let her add fruit cups or fresh fruit, but was told "No" by the owner. This kind lady deserves more support. September 22, 2013
Rated 5.0 out of 5.0 by Great service and comfortable bed Great place to stay. I rate this as the BEST Holiday Inn Express in the entire United States. September 14, 2013
Rated 4.0 out of 5.0 by Good pet accomodation but annoyed by construction crew guests I liked that the room designated as pet friendly had a tile floor. I felt this was much more clean than carpeting. Also a large field next door and a trash can by the outside door were helpful for exercise and pet clean-up outside. I was disturbed by construction company crews in the dining room using foul language. It made me uncomfortable to be sitting by myself, a single older woman, with these rough men being loud and obnoxious near me. September 12, 2013
Rated 5.0 out of 5.0 by Raton Stop Over This location is exemplary. Very comfortable and relaxing! September 12, 2013
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