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Rated 4.6 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by great travel hotel Although it was a little hard to find, it was worth the tiny bit of extra effort. Very clean and inviting rooms. Nice, hassle free breakfast. Quiet atmosphere. June 18, 2014
Rated 5.0 out of 5.0 by very friendly and efficient staff The front desk gals at check in were very busy but handled everyone with courtesy and smiles. Room was very clean, Having an evening snack in the breakfast room was a nice unexpected service and meant we didn't have to search the unfamiliar area for dinner. The lady in charge of the dining room was very efficient and friendly. June 17, 2014
Rated 5.0 out of 5.0 by Great Stay We stopped on our way to Colorado after making reservations as we drove. It was a very relaxing stay. June 15, 2014
Rated 4.0 out of 5.0 by Homey Staff is extremely welcoming and the fireplace is a nice touch. June 13, 2014
Rated 4.0 out of 5.0 by Always a friendly face to greet you We stay at the HIE in Raton whenever we are making the two day trip from our home in the Provo, UT area down to our families in DFW, TX. Without fail we have been greeted by friendly staff who have gone out of their way to make sure our needs, and the needs of our small dog, are met. That alone has made us repeat customers. A big thanks for pet friendly rooms and dog treats for our pup. My only complaint is all the pet friendly rooms are double queen rooms, no king size beds. We have made this trip all too frequently due to recent deaths in our family...but found the familiar comforts of Raton to be a restful retreat from our travels. Thanks to the staff for all their kindnesses. *I marked the value for the cost down because the taxes and fees were almost the cost of the room. June 6, 2014
Rated 5.0 out of 5.0 by Good Overnighter Nice clean hotel. Good evening snacks and very good morning breakfast. accommodating staff. June 5, 2014
Rated 5.0 out of 5.0 by great place to stay we have enjoyed the hie at raton and will always stay there when in the area June 5, 2014
Rated 5.0 out of 5.0 by Great hotel after a day of driving Bed was very comfortable, lots of pillows both firm and soft. Very clean and nicely presented. June 5, 2014
Rated 5.0 out of 5.0 by Great Motel in Raton Great place to stay, probably the best. Nice interior, comfortable room, outstanding breakfast offering. May 30, 2014
Rated 5.0 out of 5.0 by Complimentary upgrade We checked early during a thunderstorm. Our room was not ready at the time, but staff gave us a complimentary upgrade to a suite that was ready. It is a beautiful facility with great staff. May 29, 2014
Rated 5.0 out of 5.0 by A very nice place The thing that sets this place apart is that they really care, you can tell. They aren't just churning through guests like most chain hotels, they are nice and responsive and follow through on service. Highly recommended if you find yourself in Raton. May 27, 2014
Rated 5.0 out of 5.0 by Wonderful staff Everyone I talked to was kind, courteous and helpful. From JT, who made my reservation, Amber who checked me in and even the member of housekeeping I met in the hall greeted me with enthusiasm! Of course I can't forget sweet Annie! She takes such could care of us during our scrapbook weekends. Her laughter and great humor just adds to an already fun weekend. I will be back next time! May 2, 2014
Rated 4.0 out of 5.0 by Thankful Had to stop because of sudden snow storm and we were thankful there were rooms available. The room did have a musty smell, like there was a smoker in the room prior to us. April 17, 2014
Rated 5.0 out of 5.0 by Colorado Vacation This is a great place to stay! It has great décor, scenery and a very hospitable staff. The rooms were great, the food was delicious and Platinum benefits were awarded. We were upgraded to a suite and had early/late arrival. Thank you for the great stay. April 14, 2014
Rated 5.0 out of 5.0 by Great value, nice hotel Our room and services were wonderful at this inexpensive site! I do wish Holiday Inn would provide some better/healthy breakfast choices, however.... April 11, 2014
Rated 4.0 out of 5.0 by Mixed bag The staff is especially nice, particularly the evening reception/breakfast hostess. We would be more comfortable with a bathroom heater in cold weather, & would have liked a non-sweetened cereal option such as cornflakes, & some bananas. The evening reception is a very nice touch, & we like having oranges available at breakfast. It's awkward having to go up to the second floor to use the computer. We loved seeing antelope from our window in the morning. April 8, 2014
Rated 5.0 out of 5.0 by Relaxed and warm The HIE standard is a clean, comfortable room and this property was no exception. The staff upgraded us to a family suite. My husband and I brought our two college kids on a trip for Spring Break. We took the king bed. The kids took the other room with a queen and a set of bunks. We fell asleep to the sound of our kids laughing in the next room. Priceless. The pool was open 24 hours. We arrived late, but we still soaked our road-weary bones in the hot tub. March 30, 2014
Rated 5.0 out of 5.0 by We love this hotel! My family and I love this hotel. The General Manager (Jerry) and his entire staff are wonderful. March 16, 2014
Rated 5.0 out of 5.0 by Great Service! From the moment we walked in the front door of the hotel, the staff and manager really made us feel welcome and that they were glad we were there. The manager is fantastic and one of the best I had seen. There personal touch to make sure everything was going well and the attitude that they all worked together was very evident. After 13 hours on the road, it was a refreshing stay. March 14, 2014
Rated 5.0 out of 5.0 by Very comfortable We are 3 families traveling together during Spring Break to the ski slopes in CO. This is a trip we take each year and we have stayed in Raton for many years. We had 3 rooms in the newer wing. Each room had 2 queen beds and a sofa bed. That was perfect for us and everyone in each room had a bed (5 in one room, 4 in another and 2 in the 3rd room.) The rooms were very comfortable and side by side. They always do their best to make us comfortable. March 12, 2014
Rated 5.0 out of 5.0 by Western Hospitality We have stayed here multiple times and were never disappointed. The staff is helpful and friendly, while the rooms are spacious, yet cozy. Hiking Sugarite Canyon is nearby with local bakery and alehouse also available. Rooms are consistently cleaned with light bulbs changed, once brought to staff member's attention. Thanks for another great time at this Holiday Inn Express! February 10, 2014
Rated 5.0 out of 5.0 by Great Experience We stopped because the roads were getting bad, and what a pleasant surprise. There was a room available and after we settled in snacks were available in the dining area. The snacks made it possible for us not to have to leave for dinner. Fruit, sandwiches, chips, veggies, dip and warm cookies along with drinks. The lady in the dining room was fantastic. Warm smile, friendly and working to meet everyone's needs. Total package. Staff were great! February 6, 2014
Rated 5.0 out of 5.0 by great all around arrived late in the evening, staff was friendly, room was very comfortable January 27, 2014
Rated 4.0 out of 5.0 by Clean and tidy A great location, easy to find. This hotel gave excellent service except that over a two week stay, I had to keep asking the staff to replace the soap. Never had to do that before at a HIE. January 27, 2014
Rated 5.0 out of 5.0 by January 6, 2014 The rooms were very clean, the Staff is always great. The pool was warm and wonderful after the drive. Five mule deep greeted us upon our arrival. Breakfast is a little spare, but there are great places in Raton to eat at very reasonable prices! January 18, 2014
Rated 5.0 out of 5.0 by Excellent December 2013 Stay The lobby are was extremly nice. Staff was helpful and seemed to want to help. Actually finding the entry to the hotel parking was little odd. Came from Dalhart direction into town. May be easier from other directions. Would certainly recommend staying here. January 7, 2014
Rated 5.0 out of 5.0 by Excellent staff and facilities When we arrived after 13 hours on the road, the manager was extremely helpful and the lady in the dining area was so friendly and did everything she could to make our time in her area a very enjoyable experience. She needs to be commended. January 1, 2014
Rated 5.0 out of 5.0 by nicest, friendliest staff that love their jobs! From the minute you open the door to check in, the staff is alert, attentive and happy to be there. They are very proud of their hotel and sincerely care! We recently had one small problem that was immediately addressed and resolved. Beds comfy, room clean, quiet nights sleep! December 19, 2013
Rated 3.0 out of 5.0 by Okay comfort We arrived and checked into our room. We were 4 adults on our way home from a wedding. We were tired but soon discovered the sink was extremely slow draining. I went to the front desk and we were moved to a different room, rather inconvient this late at night. The best thing about our stay was the friendliness of the breakfast attendant. A bright part of our day. Even got a hug as we were leaving. December 18, 2013
Rated 5.0 out of 5.0 by Great staff & service! We always stay here! We love the rooms! The kids love the pool too! The staff is very friendly and always very helpful! The staff directed us to a wonderful local restaurant. The breakfast is the best and they make sure you have everything you need! December 5, 2013
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