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Rated 4.6 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Relaxed and warm The HIE standard is a clean, comfortable room and this property was no exception. The staff upgraded us to a family suite. My husband and I brought our two college kids on a trip for Spring Break. We took the king bed. The kids took the other room with a queen and a set of bunks. We fell asleep to the sound of our kids laughing in the next room. Priceless. The pool was open 24 hours. We arrived late, but we still soaked our road-weary bones in the hot tub. March 30, 2014
Rated 5.0 out of 5.0 by We love this hotel! My family and I love this hotel. The General Manager (Jerry) and his entire staff are wonderful. March 16, 2014
Rated 5.0 out of 5.0 by Great Service! From the moment we walked in the front door of the hotel, the staff and manager really made us feel welcome and that they were glad we were there. The manager is fantastic and one of the best I had seen. There personal touch to make sure everything was going well and the attitude that they all worked together was very evident. After 13 hours on the road, it was a refreshing stay. March 14, 2014
Rated 5.0 out of 5.0 by Very comfortable We are 3 families traveling together during Spring Break to the ski slopes in CO. This is a trip we take each year and we have stayed in Raton for many years. We had 3 rooms in the newer wing. Each room had 2 queen beds and a sofa bed. That was perfect for us and everyone in each room had a bed (5 in one room, 4 in another and 2 in the 3rd room.) The rooms were very comfortable and side by side. They always do their best to make us comfortable. March 12, 2014
Rated 5.0 out of 5.0 by Western Hospitality We have stayed here multiple times and were never disappointed. The staff is helpful and friendly, while the rooms are spacious, yet cozy. Hiking Sugarite Canyon is nearby with local bakery and alehouse also available. Rooms are consistently cleaned with light bulbs changed, once brought to staff member's attention. Thanks for another great time at this Holiday Inn Express! February 10, 2014
Rated 5.0 out of 5.0 by Great Experience We stopped because the roads were getting bad, and what a pleasant surprise. There was a room available and after we settled in snacks were available in the dining area. The snacks made it possible for us not to have to leave for dinner. Fruit, sandwiches, chips, veggies, dip and warm cookies along with drinks. The lady in the dining room was fantastic. Warm smile, friendly and working to meet everyone's needs. Total package. Staff were great! February 6, 2014
Rated 5.0 out of 5.0 by great all around arrived late in the evening, staff was friendly, room was very comfortable January 27, 2014
Rated 4.0 out of 5.0 by Clean and tidy A great location, easy to find. This hotel gave excellent service except that over a two week stay, I had to keep asking the staff to replace the soap. Never had to do that before at a HIE. January 27, 2014
Rated 5.0 out of 5.0 by January 6, 2014 The rooms were very clean, the Staff is always great. The pool was warm and wonderful after the drive. Five mule deep greeted us upon our arrival. Breakfast is a little spare, but there are great places in Raton to eat at very reasonable prices! January 18, 2014
Rated 5.0 out of 5.0 by Excellent December 2013 Stay The lobby are was extremly nice. Staff was helpful and seemed to want to help. Actually finding the entry to the hotel parking was little odd. Came from Dalhart direction into town. May be easier from other directions. Would certainly recommend staying here. January 7, 2014
Rated 5.0 out of 5.0 by Excellent staff and facilities When we arrived after 13 hours on the road, the manager was extremely helpful and the lady in the dining area was so friendly and did everything she could to make our time in her area a very enjoyable experience. She needs to be commended. January 1, 2014
Rated 5.0 out of 5.0 by nicest, friendliest staff that love their jobs! From the minute you open the door to check in, the staff is alert, attentive and happy to be there. They are very proud of their hotel and sincerely care! We recently had one small problem that was immediately addressed and resolved. Beds comfy, room clean, quiet nights sleep! December 19, 2013
Rated 3.0 out of 5.0 by Okay comfort We arrived and checked into our room. We were 4 adults on our way home from a wedding. We were tired but soon discovered the sink was extremely slow draining. I went to the front desk and we were moved to a different room, rather inconvient this late at night. The best thing about our stay was the friendliness of the breakfast attendant. A bright part of our day. Even got a hug as we were leaving. December 18, 2013
Rated 5.0 out of 5.0 by Great staff & service! We always stay here! We love the rooms! The kids love the pool too! The staff is very friendly and always very helpful! The staff directed us to a wonderful local restaurant. The breakfast is the best and they make sure you have everything you need! December 5, 2013
Rated 2.0 out of 5.0 by Not up to par as most Holiday Inn Express Initially, looked like a very nice and clean HIE. Staff was friendly and helpful. Room floor was all tiled, and it was dirty. Looked like it has not been swept or mopped for quite some time. Room was supposed to have 2 queen sized beds, but they were more like 2 full size beds. After inquiring with a couple of other customers who were staying there, they had the same complaints. December 2, 2013
Rated 5.0 out of 5.0 by The best Holiday Inn Express we've stayed in... This is the best Holiday Inn Express we've stayed in. Great looking hotel, very clean, room was comfortable, and breakfast was warm and ready in the morning. The staff was welcoming and friendly from the moment we arrived. Great experience! December 1, 2013
Rated 5.0 out of 5.0 by Great Experience! By blind luck I was upgraded to the Spa Suite and, even though I did not have very much time to enjoy the amenities, the fact that I got access to them made a positive difference. Proffessional and friendly staff - Thank you! November 25, 2013
Rated 5.0 out of 5.0 by Great staff----Especially reception/breakfast cook Maybe the best overall staff attitude and friendly team I have seen...great front desk, housekeeping/cleaning staff .....but the little, short , woman hosting the dining room/reception and breakfast serving was absolutely fantastic !! She cooked and served everything---and it was all just great!! Her attitude was so sweet, approachable and caring for all who entered her dining room.....and you know you have the best staff and breakfast when all the local Police and State Police come in---especially when they could go anywhere! I'll definitely be back next opportunity I have---but will always remember the charm and warmth of the Raton Holiday Inn Express.....great experience --Thanks! November 18, 2013
Rated 5.0 out of 5.0 by Staff The staff here was the very best!!!!!!!!!!!!!!!!!!! November 6, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express anywhere. We have stayed at several HIE over the years and we enjoy our stay at the Raton HIE more than any other. Staff is excellent, as are the accommodations, and the breakfast is the freshest and most tasty. Thanks again. November 3, 2013
Rated 5.0 out of 5.0 by Amazing Service The service during our stay was amazing. They were so friendly and very helpful! Especially the evening front desk staff and the breakfast hostess! Rooms were very clean and comfy. The showers were amazing! It was a great stay and we will definatly stay again. October 31, 2013
Rated 5.0 out of 5.0 by Good Times Stayed a week here to attend a competition at the Whittington Center. Nice hotel, kinda pricy for being in the middle of nowhere, but overall a good place to stay and I would stay here again. October 22, 2013
Rated 5.0 out of 5.0 by Great place to stop and relax while traveling While driving back to Texas my wife and I thought we should stop and rest before finishing our long drive home. Using our GPS to find a place to stay we saw this hotel and had experienced it in other cities so chose it. What a great choice! All the good stuff we have experienced in other cities and a very comfortable bed and nice quiet room. Super staff. Good breakfast to start our day. The only downside is getting to it if traveling south on I25. If you don't turn just right you will have to go several miles before being able to make a u turn and come back. October 19, 2013
Rated 5.0 out of 5.0 by Great lady in the breakfast area. Love the pancake machine. The woman who was taking care of the breakfast was wonderful. She kept everything filled and was so friendly to everyone who came into her area. She made a morning worth getting up for. October 18, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet We really enjoyed our stay, we found everything we needed, and the breakfast service was excellent. We will definitely be staying there again. October 16, 2013
Rated 4.0 out of 5.0 by Over all We have stayed at this location for many years on our way traveling back to Arizona for the winter. Always a pleasant stay, and they are open for breakfast early so we can get on the road again the next morning. I missed not having the waffles, don't like the pancakes. Please bring the waffles back. October 16, 2013
Rated 5.0 out of 5.0 by Great hotel We had another wonderful experience at your hotel. We travel through your area twice a year with pets, and the accommodations you provide are wonderful. The staff this trip went above and beyond to help with some special requests. Nice people, nice place! October 16, 2013
Rated 4.0 out of 5.0 by slow wifi Everything great except the wifi was so slow and worthless..since there was no good AT & T connection in the area, couldn't use internet at all. The staff very friendly and also great pet friendly place to stay. October 13, 2013
Rated 5.0 out of 5.0 by Very nice hotel. Wonderful breakfast. Friendly staff! We stopped at this hotel after 10 hours on the road. It was nice to find such a nice hotel to stay at. Everything was so clean and the staff was welcoming. Always nice to have breakfast at the hotel and enjoyed visiting with the breakfast hostess. October 13, 2013
Rated 4.0 out of 5.0 by Room My wife and I always stay at this motel, when we go to Raton, New Mexico. For the most part it has been very nice, especially the staff. This time we stayed in a room , that we have stayed in a number of times before. This time it smelled very bad and required us to ask for a room spray. As always the staff we very helpful and concerned. We were offered another room but no one offered a price reduction for the stay? October 9, 2013
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