Rated 4.4 out of 5 by 100
Rated 2.0 out of 5.0 by Reverend Hopefully an exception to the rule
This was my third stay at this HIE. In my past 2 stays, the hotel was worth 5 stars. From my first entrance in this visit, it was not the usual stay.
The front desk didn't seem as cheerful as usual but that could be because this hotel normally excels in those regards. Checked into my room and there was a musty smell. Wifi was unusable as I could connect but it was too slow to even load a webpage. This was the same on day 2.
On the 2nd day, I entered the room and the light shined in a way to show that there seemed to be discoloration in the carpet near the window of the room. Similar to what happens in water damage. I am not sure if that is what was causing the musty smell but I would be willing to bet there was some sort of water damage that wasn't taken care of properly.
I would still recommend this hotel based on prior stays but was extremely disappointed in my last stay. Please check room 105 and wifi.
October 19, 2014
Rated 5.0 out of 5.0 by carolk4 great hotel. will be back next year
Only thing we found that was a little out of place. the shower curtain rod was hanging down. It needed tacked back up and repaired. We let the hotel staff and front desk know about it.
October 9, 2014
Rated 4.0 out of 5.0 by OceanDreamer1208 Comfort and Convenience
I usually stay at this hotel when I am in Reading on business. The beds are comfortable, and I love the mini-kitchen that includes a microwave, mini-fridge, coffee maker and sink. The rooms are spacious and the desk is comfortable for computer work. The heating and air conditioning work well, and the rooms are always clean. The staff are always friendly and helpful.
There are a few negatives, though. Noise carries from the hallway into the room quite easily, so bring ear plugs if you are a light sleeper. The pillows tend to be old and lumpy, and they definitely need to replace the very thin, worn towels. Also, some of the power outlets are quite old and plugs sometimes fall right out - very annoying.
Overall, this hotel is a good value and a good location right off route 222, close to shopping and restaurants.
October 9, 2014
Rated 4.0 out of 5.0 by MissRoyalty Great stay!!!
The overall stay was good and I would stay again because of the cleanliness of the hotel. The bed and sofa bed were a little uncomfortable.
October 9, 2014
Rated 4.0 out of 5.0 Comfortable beds, great service, good breakfast
I had a nice relaxing evening at this hotel and they had a really nice spacious Jacuzzi in our room. The breakfast they provided had a variety of options and it was pretty good.
October 8, 2014
Rated 5.0 out of 5.0 by Ken1951 Reading Holiday Inn Express
One wake-up call was 30 min late (I stayed 2 nights), the cinnamon rolls were a little dry. Otherwise everything was great!
October 7, 2014
Rated 2.0 out of 5.0 by Owensct Sympathetic and Helpful Staff
I had very specific needs when I made my travel arrangements. After confirming them with the hotel, making the arrangements through reservations and then reconfirming the needs twice with the hotel, when I arrived I could not be provided with adjoining rooms with one being a handicapped bathroom. I was left with adjacent rooms with no handicapped bathrooms, despite one member of our party being 93 and dependent on a walker. This was a big complication due to the fact that I had no access to the room without going into the hall and could not leave a door open to hear and move between the rooms. Also, I was very concerned about safety in the bathroom.
The staff acknowledged the problem and attempted to make the best they could of a terrible situation and even we even received apologies from a number of staff members who wanted to make sure everything was all right.
Unfortunately, I was unable to relax the entire time I was on property and would have to seriously reconsider the next time I am in the area.
October 4, 2014
Rated 5.0 out of 5.0 by DanSAT Great service and friendly staff
This was a quick business trip. The staff was quick and friendly. Room was cool and clean.
October 2, 2014