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Rated 4.6 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by As always consistently good What you see is what you get, staff good , rooms good, food good, bar good, value for money, very good! Would use and recommend time and time again! Puts the competition to shame. There`s no gym, swimming pool or sauna, but let`s be honest, most people don`t use them anyway . If all you want is some where to stay for one or two nights with the above attributes, this ticks all the boxes. Try it, you won`t be disappointed . November 19, 2014
Rated 5.0 out of 5.0 by great stay polite staff ,no problems ,will stay again in near future couldn`t fault hotel. November 19, 2014
Rated 5.0 out of 5.0 by Another night in Redditch! I stay here 4-10 nights per month and never tire unlike many other hotels. Staff are very friendly and genuinely helpful, nothing is to much trouble. Check in staff are alert and if a queue forms, more staff are summoned to assist. The Barman never stops smiling and quite often will serve you in the lounge. The lounge and bar area is tiny and difficult to get to when busy, I suggest a couple of bar stool tables and remove the stools from the main bar so as people can gets served easier. The restaurant food is very good and the service is outstanding for a budget hotel, its better than many Holiday Inns I've stayed inn. They don't advertise it but this week I was ill and did not want to sit in the bar or restaurant so I asked for food to be served to my room. This is a wonderful touch for a budget hotel and there is no tray charge. Rooms are not well insulated and guests who smoke out side don't respect that others may be sleeping early, I suggest some signs asking them to smoke and talk quietly after 9pm. Breakfast is better on average than other HI Expresses due to the watchfull eye of the staff filling up emty items quickly and of course the fact that they serve bacon and good quality sausages unlike many of their counterparts. Check out is always prompt and I always leave feeling refreshed. Thank you to the team at this hotel for looking after me so well every week. November 14, 2014
Rated 5.0 out of 5.0 by Really Great Experience We couldn't fault the hotel at all, which is unusual. The rooms were clean comfortable and well equipped / serviced. The staff couldn't have been more friendly, cheerful and helpful. Even the car park was free. We're genuinely not connected in any way with the hotel or that staff, and it is great to find a hotel run the way it should be. It is also nearby the station, and we'd be tempted to stay here and take the train into Birmingham so good was the experience, and at very reasonable rates as well. November 13, 2014
Rated 5.0 out of 5.0 by check out check out was confusing - when booking the room O thought I had paid in full but needed to pay a deposit when I checked in. When I checked out they couldn't find a record of the deposit and tried to charge me the whole amount again - it took a little while to resolve and I'm still not convinced it is right!! November 7, 2014
Rated 3.0 out of 5.0 by ok You get what you pay for, room ok, but lacks sound proofing. Breakfast was ok but be prepared to queue and dinning area isn't very big so you feel a bit squashed. November 6, 2014
Rated 5.0 out of 5.0 Fantastic!! Excellent staff very clean comfortable rooms food excellent. Can't wait to visit again fantastic base for lots to do. Definately recommend November 6, 2014
Rated 5.0 out of 5.0 by Hotel with smoking room This is one of the few hotel that still caters for the smoker November 2, 2014
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