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Rated 4.5 out of 5 by 476 reviewers.
Rated 5.0 out of 5.0 by Very clean tidy hotel, more like 4 star. Very clean tidy hotel staff where great, breakfast not bad but needs fried eggs, and fried bread, to make it full English. What was on offer was very good and plenty off it. April 26, 2016
Rated 4.0 out of 5.0 by Great room, awful breakfast Due to an important sporting event, my daughter was looking forward to a good breakfast to get her going. Sadly, it was far from it. No eggs, over cooked and long sitting sausages and bacon, a toaster that either under cooked toast or burned it. 3 orange juice distribution points but little of anything else. We would stay again however, and give it another chance. The room was excellent April 21, 2016
Rated 4.0 out of 5.0 by Located near to Redditch centre We Usually stay here when visiting family in Redditch as it is very centrally located both to the town centre and family. Never encountered a problem before but on checking in we were not greeted with a smile and could hardly understand a word that the gentleman said to us. He was quite abrupt in his manner and attitude. Luckily as we have stayed here before we knew where to go and all about the hotel. Anyone new to the hotel would have been most dissapointed. April 21, 2016
Rated 5.0 out of 5.0 by A great place to stay I regularly stay at this hotel more than other Holiday Inn sites and find this the best yet April 18, 2016
Rated 1.0 out of 5.0 by Poor Service Extremely poor service by two of the employees behind the reception - on arrival and on departure. Smokers by the front door put me off immediately with staff unwilling to discuss after I had mentioned that the smell of smoke was coming in through the bedroom window, So had to close it which made room uncomfortably hot. In addition messed up the charging of the final account and staff with limited English couldn't explain to me why this occurred. Im a regular stayer at all types of hotels and this is by far the worst I have had in months. April 17, 2016
Rated 2.0 out of 5.0 by One of the most uncomfortable beds I have ever slept in Very disappointed with a specific hotel when the chain is usually my preference in many countries / cities. Good job I had taken painkillers with me as I had to start my day with taking them - not something that I appreciate and not my usual experience with this hotel chain. Offhand response of member of reception staff did not improve the situation, despite another customer at the reception desk also confirming a very uncomfortable sleeping experience. April 11, 2016
Rated 3.0 out of 5.0 by Overnight stay Location was fine as close to somewhere to walk for dinner. the only problem was the breakfast as this was poor with little or no staff to cater for it and a long queue to get to the limited tables April 5, 2016
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