Rated 4.0 out of 5 by 320
Rated 3.0 out of 5.0 by footballfan66 Not as good as before.
This was our second stay here. We used my points for a Rewards Night. The room certainly wasn't as good as our previously paid for room. The view was of a roof and the bathroom not as smart.
A trainee checked us in, unfortunately he was on his own. I am a Gold Elite member and was surprised not to be offered a points voucher or drinks from the bar as with other Holiday Inns. He did give me a complimentary wi-fi voucher but it wasn't clear if it actually charge-free or not.
The room was functional though, if not as slick as our previous stay. My wife thought sleep quality was very good. The entrance halls are very smart as were the bar and outside areas. We had breakfast but it was a bit chaotic and the eggs over-cooked.
The hotel is only five minutes from the town centre. This makes a great base to explore the area.
On checking-out I queried my checking-in concerns with another member of staff. It turned out that I was booked in as a Standard member and so didn't get the Gold Elite benefits. Just who was responsible, I didn't get to know. However, I was assured that I would get the bonus points (but still waiting). As for the complimentary wi-fi, I was informed that I should've selected a duration and the fee would've been waived. This wasn't explained at checking-in so I paid for a sim-card top-up.
Overall, it was a free stay. It is a very popular tourist spot. This Holiday Inn is quite large and caters for a lot of people. I would recommend this hotel.
July 2, 2014
Rated 4.0 out of 5.0 by Gazebot Weekend Break
I decided to book the hotel for a break with the girlfriend. From the moment we arrived the service received was excellent. The stay was enjoyable and we are intending to return later in the year with the kids.
July 2, 2014
Rated 4.0 out of 5.0 by Borneobabe Slack service at mealtimes.
Staff were very polite and kind, but there was just not enough of them, so no-one to cook speciality eggs, menus not appearing after being offered, wrong drinks on our bill etc. etc
Reception staff were the exception to this, and were great.
Location cant be beaten!
July 2, 2014
Rated 5.0 out of 5.0 A lovely place to relax
I always enjoy coming back to this hotel. It is an excellent place for leisure and relaxation. I love sitting on the terrace looking out on Avon while sipping my tea.
June 29, 2014
Rated 5.0 out of 5.0 by Billyboyo excellent service in relaxing environment
This return visit to one of my favourite hotels did not disappoint asI found that it had maintained its high standards with friendly and well-trained staff, good facilities and a beautiful setting. As a wheelchair user, I was delighted with the improved ramp at the front of the hotel and the fully accessible re-modelling of the riverside terrace.
June 29, 2014
Rated 3.0 out of 5.0 by Andyec60 Very nice hotel but unfortunate room
Very nice hotel in a lovely situation. Not impressed with big noisy generator right outside bedroom window. Resulting in a sleepless night. I recommend the hotel but not that particular room.
June 28, 2014
Rated 5.0 out of 5.0 by phil07 Excellent location.
This Holiday Inn could not be more convenient for Stratford-upon-Avon. 5 minutes stroll to town centre and large choice of restaurants and pubs.
Breakfast choice was tremendous, with freshly cooked eggs to your liking.
Right next to the river with beautiful terrace and own quay.
Only disappointments were the duvet covers. The covers appeared to be very old and too small for the duvets which were folded into the covers and that made the night less comfortable than it could have been, but it would not prevent me from staying again.
June 28, 2014
Rated 3.0 out of 5.0 by daisy61 Trainees
Need to make sure trainees are trained properly. Checked in with my husband and trainee receptionist confirmed we were there for two nights. When we checked our room key card it stated we were only there for one night. When I spoke to reception the lady on reception told me I must of made two seperate bookings. NO I had confirmation on my mobile for two nights. That was all sorted after she checked to see if the room was available for the other night. It got worse when I went out for the day the morning after check-in and could not get back into my room because the trainee had only programmed the card for one night even though he confirmed two nights. We stay here quite often, but was very disappointed that these things happened.
June 28, 2014
Rated 4.0 out of 5.0 by John Dee Good location and very clean
I have nothing to add to the replies to the questionnaire as my wife and I only stayed for the one night in transit to visit a friend nearby.
I was not too happy to be charged for car parking at the hotel but I guess this is now a sign of the times.
June 27, 2014
Rated 5.0 out of 5.0 by Dick H Great hotel, lovely atmosphere in a beautiful part of the UK
Stayed at this hotel on a tour of the West Country. Love Stratford and this hotel is so convenient for the town and all the facilities. One of the reasons I always use the Holiday Inn is because of the quality of the breakfast and the hotel did not let me down. Everything about this hotel is good and my wife and I were made welcome. We needed some help as my wife is in a wheelchair but this was easily forthcoming by the staff. I would recommend this hotel. Out of 5 stars I would give it 4 , I have never yet stayed in an hotel which I could give 5 to but this was close.
June 27, 2014
Rated 4.0 out of 5.0 by Homer in Cleveleys Excellent Hotel but........
It's said that a hotel is judged by the little things, but I'm sure that's not right. The Holiday Inn at Stratford upon Avon is brilliantly positioned, excellently run and has food as good as anywhere. Ok there were a few 'little things' that they got wrong. A bathroom door that wouldn't lock, a bar without Bacardi, a barmaid with stuttering English that tried to sell me an alternate drink to what I ordered - without telling me. Oh, and the internet connection went awol after the first day. But these are small fry when matched against how well appointed is the hotel. I'd go back again - and again. It's too good - and handy - to be ignored.
June 27, 2014
Rated 5.0 out of 5.0 by Anhysbus A most relaxing break.
We spent three night at the hotel from 20/6/14. The modern pleasant surroundings, good food and overall facilities made our stay very enjoyable and we will no doubt come again. The closeness of the hotel to the town centre and park enabled us to make the most of our stay without having to use the car. The friendly nature of the staff also contributed greatly to our enjoyment in particular the restaurant staff. Our room which was categorized as "executive" was comfortable and roomy but the carpet, furniture and bathroom looked tired and would benefit from re-refurbishment. Individual rooms in modern "travel lodges" are far superior but the hotel itself cannot be compared with such establishments. An excellent enjoyable stay which also featured lovely warm weather.
June 26, 2014
Rated 3.0 out of 5.0 by Rupert 111 very smart hotel
A very nice hotel spotlessly clean in all areas.
excellent bar, resteraunt and conference facilities with beautiful seating ares near the river.
June 24, 2014
Rated 4.0 out of 5.0 by Gonzalo 77 Precargo tarjeta de crédito
El precargo que hacen en la tarjeta de crédito llevo esperando mas de 10 días. Muy adisgusto con la situación.
June 23, 2014
Rated 5.0 out of 5.0 by Linda1964 Would recommend this hotel and look forward to staying again.
Hotel location was very good. Rooms were very clean and staff could not do enough to make our stay more enjoyable. This visit was for business and I hope to next time stay and have time to visit the area.
June 22, 2014
Rated 5.0 out of 5.0 by dadeo relaxing in stratford
nice clean hotel impressive entrance and reception, staff very attentive, drinks a little pricey but expected, loved the seating by the river
very handy for access into Stratford walk in less than 3 mins
June 22, 2014
Rated 3.0 out of 5.0 by Sharks Good hotel and staff but little things spoil
Stayed for two nights. The shower was not powerful and trickled. On the second evening I had booked a table for 10 for a World Cup Dinner at the hotel. It took 45 minutes for my 7 bottle wine order to arrive having asked on 4 separate occasions. Clients and me not happy.
Will stay again as these were in my view blips.
June 21, 2014
Rated 5.0 out of 5.0 by icabod Clean room, clean shower and good service
We've stayed here before and will again as it gives us a relaxing break on our 300 mile journey. Sad that we can't always get in on a Friday night even trying months ahead, but accept grudgingly that conference bookings are good business for the hotel.
June 8, 2014
Rated 4.0 out of 5.0 by Pb86 Great Hotel in Stratford, looks and feels 5 star inside
Spent several evening here with business trips down to Stratford Upon- Avon and this is now my first choice hotel for the following reasons.
The hotel is modern and classy in the reception and bar areas with a lovely new outdoor bar area which overlooks the canal and makes for a perfect place to unwind in the evenings with a drink.
Bedroom's are slightly behind the rest of the hotel in terms of decor but they are clean and comfortable with modern bathrooms and reasonably good air-conditioning.
Breakfast is as good as you could expect it to be although i do prefer to have coffee/tea and toast brought to the table rather than making a single cup of coffee every time you want one from a machine which can never out do a good old pot of coffee!
I have used the swimming pool and steam room which were both really nice and clean although the swimming pool is rather small.
Changing rooms are a bit dated and could have been cleaner.
June 7, 2014
Rated 5.0 out of 5.0 by Rubbery 56 Good \return
As a wheelchair user as with non disabled it is always hard returning to a hotel you have been to before and hoping that this stay is as good as the last one. My wife and I returned to stay here after a short stay last year, this time we stayed for three nights along with two friends who we recommended this hotel to.
Well any doubts we had disappeared on booking in. The newly finished entrance was a delight to cope with even in my wheelchair as it is not as steep as the old one. Eating in the restaurant in the evening was a delight, we each had a different meal and they were all excellent, morning breakfast was also a delight. The rooms were clean neat and tidy with my own room as I have said before a delight as it has a walk/roll in shower. Access to the city was great and all amenities within the hotel easily accessed also easily, nice to relax in the bar area after a day wandering around town. All staff are a credit to the hotel and thank you to all for making it such a pleasant stay, we will be back. Wave stayed in IHG hotels many times both home and abroad and the only one that comes near to this is at Disney Florida.
June 3, 2014
Rated 5.0 out of 5.0 Cracking hotel
What a lovely surprise , e real gem of a hotel . Great staff and location . The out door bar and dinning area is worth a visit on its own
June 2, 2014
Rated 5.0 out of 5.0 by falcon5 Excellent stay
Excellent Hotel and well situated in Stratford upon Avon. Quality of food was excellent to and it catered well for children. The only criticism I have with the hotel was the cleanliness of the showers in the changing rooms of the swimming pool, they weren't particularly clean especially around the dispensers.
May 31, 2014
Rated 4.0 out of 5.0 by Markmustchooseanickame Very good, excellent location
We stayed here when visiting Stratford for the theatre. The hotel is perfectly located, right in the centre, overlooking the river and directly opposite the Royal Shakespeare Theatre.
The hotel is large with big conference facilities, a large lounge, bar, restaurant and outdoor terrace overlooking the river. The public areas were well appointed and modern... excellent.
The bar was a relaxing lounge with plenty of different styles of seating for all types of guests. We didn't eat dinner in the restaurant but breakfast was a wide variety of items and freshly prepared hot food... very good.
The room was clean and well equipped - we were upgraded to an executive room overlooking the entrance and with a view towards the theatre. It was reasonably comfortable and clean however it was a little 'tired' and the bed was badly (and uncomfortably) made with sheets that didn't fit. I believe the hotel is going through a refit so we may have been in one of the older rooms.
The only criticism I could make was the wifi service - it was exceptionally confusing to get online and we ended up signing up four times (which were reversed without fuss). I got this impression this was a regular occurrence. Even when online the performance wasn't great.
Overall it is very good and a great place to stay in central Stratford.
May 30, 2014
Rated 4.0 out of 5.0 by GM67 Good but............Read On................
I booked on-line as I usually do with Holiday Inn and as booking is easy and savings can be made by doing so in advance.
My stay was at Stratford upon Avon for 3 nights at the end of May.
As per usual at Holiday Inn hotels I was warmly welcomed by the staff and was immediately impressed by the decor and cleanliness of the foyer area. However, I was a little disappointed by the decor condition once I stepped out of the lift. The corridors were a little gloomy (fudge brown paint) and the condition of the paintwork and fittings was a little tatty. Having said that the hotel is heavily used and keeping the public areas ship shape can't be easy. I do associate white surfaces with cleanliness though.
Once inside my room I found similar conditions, once more just a little tatty. The furniture was knocked about, but that is down to the neglect of the guests.
The bedding wasn't diamond white clean and the duvet and pillows did not properly fit the the duvet cover and pillow cases.
This is a bit disappointing bearing in mind the above average cost of staying at this hotel.
Unfortunately, the window would neither open or close properly, which meant that the noise of the air conditioning unit outside the window could not be sufficiently blocked out.
My only major gripe was on the Saturday evening a live music act was booked into the Hotel bar. I found this intrusive as having returned from an evening at the RSC Theatre I wished to sit and relax and have a quiet drink whilst reflecting on the outstanding performance I had just seen, but this was impossible with the loud music. Stratford is not short of venues for live artists to perform and I'm sure that the Hotel does not need the revenue that a live music act will attract.
Some of these comments may seem trivial, but I am making these observations and comparing Holiday Inn Stratford to Holiday Inn Bloomsbury, London were I stay regularly at the end of summer, which is faultless.
Overall, my stay was comfortable, but the Hotel experience could be improved upon
May 29, 2014
Rated 5.0 out of 5.0 by Gerordie Excellent setting
My wife and I Stayed at holiday inn at stratford upon avon last weekend and enjoyed every minute.the staff where excellent in every area,and could we could not fault anything,the new restaurant and terrace superb.well done holiday inn.
May 29, 2014
Rated 5.0 out of 5.0 by HA member Great weekend
I stayed here for two nights as part of a conference in May 2014. We had a great weekend. The staff are great - nothing is too much trouble. The location is fabulous - just minutes away from the city centre and across the park from the Theatre. At the back of the hotel are lovely terraces with heaters at night so you can sit with a drink and look out across the river - we had gorgeous weather so we made good use of these!
May 29, 2014
Rated 3.0 out of 5.0 by HRH Prince Andrew Rooms in need of refurbishment
The hotel has a wonderful position and the foyer is a delight but the rooms are in serious need of refurbishment, they;re looking tired and worn out, badly in need of redecoration. The company needs to invest in this hotel or it will become very tatty.
May 29, 2014
Rated 5.0 out of 5.0 by richt001 Holiday Inn + PLUS
Having stayed in many Holiday Inns, I have to say this is one of the best. It was more like the standard of a Crown Plaza. Will definitely be staying again.
May 28, 2014
Rated 4.0 out of 5.0 by Clowe123 Fantastic location but uncomfortable beds
Sofa bed had no pillows until we asked
It wasn't a sofa bed, it was a 'camp bed'
Main bed and pillows terribly uncomfortable
Windows nailed up so not able to get fresh air
No water in room
May 28, 2014
Rated 5.0 out of 5.0 by Jasper22 Lovely staff
We had a lovely stay at Holiday Inn, Stratford. The only slight negative was that house keeping need to up their game slightly. They need to clean in bathroom corners better, but they were polite and quick!
The restaurant staff were happy and helpful as well as the receptionists. All in all I would recommend Holiday Inn to my friends.
May 28, 2014