Rated 4.1 out of 5 by 370
Rated 3.0 out of 5.0 by RTY4 DISAPOINTED
ROOM NOT READY AT15-00 . SOME DAYS ROOM NOT CLEANED PROPERLY , NO TOWELS , NO TOILET PAPER.
NOISY BUILDING WORK . DOOR KEY NOT WORKING.
September 3, 2013
Rated 5.0 out of 5.0 comfortable and friendly
Lovely hotel, staff very helpful. The hotel was located central to everything. The hotel was having some building work going on but it did not affect our stay at all. Would stay there again.
September 3, 2013
Rated 5.0 out of 5.0 by CMC32 A Great Weekend
My partner and I stayed at the Holiday Inn Stratford-upon-Avon
over the August Bank Holiday and had a really great time.
Yes, there are renovations being done at the hotel, but with the
minimum disruption to the guests. The staff were extremely
helpful when checking in and out. The room was lovely with a view of the river and theatre. We went to the bar for a few drinks and sat outside as the weather was glorious. The breakfast in the morning was outstanding, hot and plentiful with everything you could possible wish for.
We will definately be staying here again - thank you Holiday Inn
September 1, 2013
Rated 4.0 out of 5.0 by mickeybee Great location - will be even better once renovation is finished.
We spent a couple of days visiting Stratford and chose to stay at the Holiday Inn, as we'd stayed at Holiday Inns before.
No major surprises with the room - adequate - but a long walk from the elevator. At least we were a good distance from the building work.
All members of staff were very efficient and friendly.
Breakfast was good, but let down by the queues on the second morning, as they had somehow failed to prepare enough cooked food for the guests...!
We still had a great time!
Thank you Holiday Inn Stratford-on-Avon.
August 31, 2013
Rated 4.0 out of 5.0 by Natphil Good sized family room, very comfy and helpful staff
We stayed in the family room which was very large compared with other family rooms we have stayed in. The bed was amazing and the curtain to seperate my son in a bunk bed enabled me and my husband to watch tv without waking him. The staff were very helpful with all questions we had. The breakfast buffet was good
August 30, 2013
Rated 5.0 out of 5.0 by Mazza28 Great family experience
I booked the hotel using an advanced deal which made it excellent value for our family of four to share. The room was extremely spacious with both children having their own sofa bed. It was very clean and bright and not at all noisy from other guests.
It was great to be able to go for a swim in the morning and the handy location with parking makes it an ideal base to explore Stratford and beyond. I would heartily recommend this hotel to families looking for a comfortable place to stay.
August 30, 2013
Rated 1.0 out of 5.0 by Jurek Comfortable bed
How disappointed we're we on arrival my good lady went to use the toilet no toilet paper in two toilets the third one was filthy hand cleaner two bottles empty on the floor. Finally got the keys at 3-30
No towels or bathrobes in the room.
Breakfast well what an experience two long queues for toast and food one toaster out of action food had run out so while waiting for replenishment an extremely rude and arrogant man started to be abusive to other guests in the queue about why we couldn't move out of the way as not everyone wanted beans so a cold breakfast was the order of the day.
The strange thing was it was evident that staff and management were familiar with this person as they were on first name terms
Also later were in great discussion with him going through and explaining the wonderful renovations that were taking place which I hasten to add we were woken up by drilling at 08-30 on bank holiday Monday had better experiences sorry.
August 29, 2013
Rated 5.0 out of 5.0 by shellie1616 lovely hotel fantastic staff :)
stayed on the second floor overlooking the front of the hotel and have to say we had a really nice couple of days. Staff were fantastic and the room was lovely and clean..
Breakfast was great more than enough to eat only let down was the restaurant in the evenings. For £25.00 per head you have a buffet style 4 course carvery. It was ok but overpriced due to the quality of the food. I would suggest eating in the bar, the menu was better as was the quality of the food and it cost a lot less than the restaurant, Would stay again and would recommend to anyone wanting to stay in Stratford
August 29, 2013
Rated 1.0 out of 5.0 by stacey134 Good central location
We've stayed here several times & have always enjoyed our stay. We chose to stay this time to celebrate my husbands birthday. Unfortunately we were disappointioed this time. On arrival, the receptionist told us there was a "little bit of a renovation going on". Half the hotel was shut off with workmen all over the hotel, relaying the floor we were walking on! The terrace overlooking the canal was all out of bounds although the workmen seemed to enjoy the view on their numerous cigerette breaks. The outdoor seatin
g area was moved to the car park! The TV remote didn't work but the maintenance team were "too busy" & we'd "have to wait". The towels in the room were all frayed & needed replacing. I'm sure the hotel will be lovely once it's renovation is completed but we felt that we should have been informed of the disruptions before our arrival
August 28, 2013
Rated 4.0 out of 5.0 by Magmo Ready for the refurb
Work is on going to refit the hotel, although visible this had little or no diliterious effect on our stay. Room was clean and spacious. 3/4 bath was adequate. Bed, pillows & linen were excellent. Towels were clean but shabby. General decor tired but in good order. No mini-bar and no facilities for ice. Telephones had a problem which did not allow us to contact house-keeping. Delivery of Iron & board was slow when requested. When refurbishment is completed I'm sure the Hotel will do the setting justice.
August 28, 2013
Rated 2.0 out of 5.0 by KarimAG Totally disappointed for having booked at this hotel
I booked for three rooms when I was charged for four rooms, at the time of booking I was told wifi is free whereas I was I will be charged, no refrigerator or water in the room, light not working,
Breakfast for vegetable sausage get non halal sausage.
I asked for black berry mobile charger. I was told that it is on order but not yet delivered. What a lie. Mobile charger with small thin head have been in use for nearly two years. I am told that the delivery has not come? S whom are your personnel fooling?
I regret having booked at this hotel having paid more than Holidy inn I stayed earlier in Birmingham where room had water and refrigerator. Though there again I was cheated that wifi is free but it was not.
August 28, 2013
Rated 5.0 out of 5.0 by Stevanda Customer service, cleanliness and a good breakfast
Despite the current renovation taking place the hotel continues to go about its business effectively and with the minimum affect on guests. We thoroughly enjoyed our stay and will certainly use this hotel again.
August 28, 2013
Rated 4.0 out of 5.0 by Quentin4 Excellent Stay
Despite the renovations taking place at this hotel, the standard provided was very good, and the stay most comfortable.
August 27, 2013
Rated 3.0 out of 5.0 by Ganso Doing their best under difficult circumstances
This is our fourth visit to the Holiday Inn at Stratford. We like the location. The hotel is undergoing extensive refurbishment and we recognise that does affect the general ambience of the place. Nevertheless the rooms were clean, comfortable and of a good size. We did not notice any noise from the building work and the builders appeared to be going out of their way not to cause disruption to the guests.
We look forward to returning when the work is completed.
August 26, 2013
Rated 5.0 out of 5.0 by johnntyjack what a pleasant stay
Nicely placed in very attractive grounds with smart seating outside.
The place was really giving the appearance of top end of the market at reasonable prices
August 25, 2013
Rated 2.0 out of 5.0 by Wolfe1957 Breakfast
After confirming king size room with breakfast at check in , paid for in advance best flexible and a complimentary. Night with breakfast due to ai previous problem , turned away at breakfast as not being on list , one person at reception not helpful.
August 25, 2013
Rated 1.0 out of 5.0 by Pearl52 What a disappointment
We have been coming to the hotel for years and bring mum and dad in August for their birthday treat one of the reasons we like it so much is the river side area and the big comfortable lounge, so disappointed to find it all shut off for refurbishment. Not a mention of this online when i booked it and surely doing the work during the Summer season when its at its best is not good.
The alternative bar area was dark and uncomfortable and the makeshift outside seating alongside the road was quite frankly a joke.
I appreciate that work has to be carried out but a polite warning would have been nice.
I would normally rate the hotel five out five but not this time i am sorry to say.
At this moment i can not recommend the hotel !
August 24, 2013
Rated 5.0 out of 5.0 by Clogs Great value for money
Considering the hotel is refurbishing, we were not inconvenienced at all. Don't know if this was reflected in the cost but we were astonished how reasonable the rate was and that the hotel is so convenient for the centre of Stratford upon Avon.
August 24, 2013
Rated 2.0 out of 5.0 by fizzer21 Rooms and coridors need some TLC
Have stayed here before and was advised that there was an ongoing refurb. However we did not expect such a limit on the meals provided eg. choice of only 3 veg. with carvery, little choice at salad bar and very limited number of sweets. Unlike previous visits where the choice was extensive. Had a problem with the window in the room asked why it did not open advised health and safety issue?? small fib maybe as window in room next door worked OK. Both rooms had problems with the wash basin not retaining water. Decided no point in raising this issue as the window was still on my mind. Overall it would seem the money is being spent in the public areas but I would say some of the budget should be diverted to the sorry carpets in the coridors and a general refit of the rooms.
August 23, 2013
Rated 4.0 out of 5.0 by AmericanBusinessTraveler Remodeling Was Unfortunate
Overall this hotel is good. The location in Stratford is unbeatable, the rooms were nicer than expected (first time staying in a Holiday Inn overseas), and the staff were welcoming and accommodating.
However, our original room was located directly above the remodel project which goes on 7 days a week, even early on Sunday mornings! Our second room was nice, but we found hairs on our pillows and sheets. Also we found dirt on our bathroom counter, the windows were screwed shut, although they still leaked rain into the room! The free upgrade to an executive room, along with two free drink passes was nice, but being told by the front desk that they had extended my stay when in fact they had not done so was frustrating.
I think I got my money's worth, however the rooms have a "tired" feeling and cleanliness might be an issue (our shower curtain smelled like body odor). I would recommend this property to others, but would advice to wait until the construction work is complete.
August 23, 2013
Rated 5.0 out of 5.0 by EllenG Just right for us every time
Just a one night stay this time - delighted to have a complimentary upgrade to an executive room. Difficult for hotel at the moment as they are upgrading the usual reception/bar/dining areas, but still able to provide good service. Rooms always quiet, a good size and well equipped with all the essentials. Executive room a treat for us with the bathrobes, bottled water, juice, crisps etc. Huge bed - very comfortable. Car parking usually £5.00/day, but free this time (because of the upheaval in the hotel I think). Very convenient location for Stratford and for touring in the Midlands. Would definitely recommend.
August 22, 2013
Rated 5.0 out of 5.0 by RosW18 So glad we picked Holiday Inn Stratford upon Avon
On reception desk the staff were polite and welcoming, reception area and hallways to rooms were clean and bright. As we requested, we were put next to our friends who travelled up from Kent. the room was well furnished and clean, with T.V. the bed was so comfortable, There were toiletries in the bathroom and hairdryer. Kettle with tea, coffee etc. The hotel is situated in the middle of the town, ideal. We really enjoyed our short stay here and would like to thank everyone for the great service, I would definitely stay here again.
August 21, 2013
Rated 3.0 out of 5.0 by Marshalla Going downhill
I've been staying at this hotel since before it became a Holiday Inn.
This is the first time I've been asked to pay BEFORE I've even seen the room - it made it feel like checking into a very cheap motel rather than a proper hotel.
The Executive room we had was tired with a loose shelf in the bathroom and damaged paintwork everywhere.
Ok for a couple of nights whilst doing other things, but no longer the hotel we used for our wedding reception.
August 21, 2013
Rated 4.0 out of 5.0 by JAG54 Mostly good
Stayed at the Holiday Inn in Stratford on Avon last week and had a good time. It was a shame though that the refurbishment work was being carried out during the peak tourist season although we were prepared for it .It did mean that breakfast had to be served in the ballroom which was fine apart from the apparent lack of toasters and a 15 min wait in a queue for a slice if toast!!! We felt sorry for the poor girl trying to organise the toast and keep up with demand. We opted for plain bread in the end. Everything else was fine and the staff really friendly . .
August 19, 2013
Rated 4.0 out of 5.0 by Hector969 A disappointing lowering of standards
I felt I had to complain about the standard of our room in the Stratford upon Avon Holiday inn. My wife and I have both stayed at this hotel previously and I have stayed on business on a number of occasions. During this visit we found:
1. A stained room carpet
2. Our bed not made up correctly
3. Uncleared surfaces
4. Our bathroom extractor fan not working
5. Mould on the bathroom tiles
6. Dirty uncleared corners in the bathroom
Currently not up to the normal Holiday Inn standards
August 19, 2013
Rated 5.0 out of 5.0 by Bridri Very Good Highly recommended
Excellent, good location, lovely room, clean and tidy and very helpful staff, However, we did think it was pricey in comparison to others.
August 17, 2013
Rated 2.0 out of 5.0 by Kev26 Unwelcome Visitor!
The best thing about our 2 night stay in Stratford Upon Avon was the 45 min boat trip from the Holiday Inn Pier. It was very enjoyable and we would definitely recommend it. The staff in the hotel were pleasant and the refurbishments which are currently being carried out didn't really affect our stay too much. Shame about the room though. We had a family room which was looking past it's best. The beds were uncomfortable especially the sofa bed which our son slept on. He actually ended up with back ache and he is only 11. There was no fresh air in the room because the window was screwed shut and as the air conditioning only appeared to work on one setting we were either too hot or too cold. It was also very loud.
The unwelcome visitor made an appearance at 3.30am on the second night. An interconnecting door between our room and the next was noisily opened, We thought it was locked but were shocked to hear someone unlock and then open it for a for moments just feet away from our sleeping son. Suitably wide awake due to this scare, we then had to endure mobile phone calls, a noisy friend arriving back in his room, and a long stint of drunken snoring from our intruder. By 5am we abandoned all hope of enjoying the remainder of our stay, so packed up and hit the road home. We rang the hotel manager who was very apologetic about our experience and we were given a full refund.
August 17, 2013
Rated 2.0 out of 5.0 by Orwell Queues everywhere!
Location is about the only reason I would consider staying here again. We arrived at 2 to be told that check wasn't until 3, the receptionist was friendly and offered to take our luggage until then. However we arrived back at 3pm to a queue that was 10 deep at reception with only one poor member of staff on the desk! Completely understand the need for a set check in time but why not allocate rooms as they are ready and avoid the scrum at reception?
The room was clean but rather tired. We discovered that we only had hand towels, rang reception and got some bath sized ones delivered to the room. Again receptionists very polite.
Breakfast the next morning we were met with another queue to be seated. One manager very politely but slowly seating everyone. Whilst we stood in the queue a couple of other managers sauntered past and squirrelled away to back rooms. Food was ok, wide selection and lots of staff clearing tables, despite there being loads of empty ones- why one of these members of staff couldn't help seat people was beyond us. However, we felt lucky when we left breakfast to discover the queue to be seated was now about 30 deep, down the corridor and snaking in front of the lift!
Hard working and very nice staff that clearly need managers to step up and sort out the poor organisation. When we checked out actually felt sorry for one of the receptionists. She was dealing well with a customer complaining, but when said customer asked for manager all she could offer him was for the duty manager to ring him later. Symptomatic of the hotel's problems.
August 16, 2013
Rated 1.0 out of 5.0 by HelenCa Awful!
Dirty & noisy because of the renovations that we were not told about when we made the booking. They weren't even mentioned when we checked in, and it was too late for us to find anywhere else to stay. Facilities were either not available or altered so that our stay was pretty grim all round. Not at all what we'd expected from previous visits. Our trip was ruined,I doubt they'll even post my review.
August 15, 2013
Rated 2.0 out of 5.0 by inkbm Definitely a let down
I booked a reward night at short notice for an RSC Theatre night. RSC is right next door, which is the best thing about this hotel.
Hotel is definitely showing its age and they are undergoing quite some renovation to the bar and restaurant area. However, there's nothing about this on the website or in the booking confirmation. Jacuzzi was out of order too :(
Bedroom and bathroom feel very run down (we had a standard room as the room upgrade for Platinum wasn't available)
Breakfast in a conference room felt like a school cafeteria and definitely wasn't worth £10pp. I get better for £5.50 in my local transport cafe.
August 14, 2013