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Rated 4.0 out of 5 by 112 reviewers.
Rated 4.0 out of 5.0 by staff and service We had booked many months ago for a wedding party to block a group of rooms for an overnight stay. Unfortunately many of the rooms were not available at the time mentioned for check in. My son, with too young children could not check in until almost 4 pm. This made it very difficult for them to attend a family party at 5pm. I realize staffing may have been an issue, but these reservations were made months ago, and if the hotel was busy, maybe more staff could have been added. August 7, 2014
Rated 5.0 out of 5.0 by Relaxing night and good breakfast Enjoyed a nice, relaxing night. There was a beautiful sunset over the Albany skyline. Breakfast had many choices--hot and cold. All staff we met were friendly and helpful. Would stay again. July 31, 2014
Rated 5.0 out of 5.0 by “Great Service, Nice Staff, Great place to Relax" Fantastic place! Clean, conveniently located, and, most importantly, safe. Staff: friendly, helpful with any questions and suggestions. Rooms: basic, but clean and comfortable July 28, 2014
Rated 5.0 out of 5.0 by Convenient and Comfortable After overcoming a few obstacles in signing in as there were many guests arriving at the same time for the wedding and another event, things ran very smoothly. The rooms were spacious, clean and comfortable. The shuttles ran efficiently back and forth from the hotel to the wedding venue. The Sports Bar graciously stayed open late to accommodate our guests for an after-party. The breakfast from six to ten the next morning was the perfect ending to a beautiful weekend - a variety of dietary choices and a delightful atmosphere to thank our guests for coming and to say our good-byes. July 24, 2014
Rated 5.0 out of 5.0 by Great stay All staff were excellent and responsive, polite and smiling. We had a very comfortable stay and recommend this location to anyone...Also had a fantastic view!!! July 22, 2014
Rated 2.0 out of 5.0 by Run Down Room The sole purpose of a hotel is to provide a comfortable, clean, quality room for a good night's sleep. The fixtures were rusty, the bathroom door did not shut completely, the toilet was rusty or dirty, the air conditioner worked sporadically (hot then cold), the mattress was too soft, the pillows were flimsy with warn sheets, the drapes wouldn't close (so we woke up at 5:30 a.m. sun), and the wallpaper was coming off of the wall (bubbling). July 14, 2014
Rated 5.0 out of 5.0 by HANYS Clean, comfortable room. Friendly staff. Convenient for business meeting attended. Great complimentary breakfast. July 14, 2014
Rated 5.0 out of 5.0 by Clean, comfortable stay. Stayed overnight for business. Staff were wonderful and very helpful. Room and bathroom were very clean. July 14, 2014
Rated 5.0 out of 5.0 by Great Hotel I stayed here one night for a business meeting. The staff upon arrival were friendly and courteous. The rooms was great. My only suggestion is easier access to an electrical outlet for cell phones. I had the same staff for checking out as well and again, they were very friendly and helpful. I would recommend this hotel. July 14, 2014
Rated 2.0 out of 5.0 by Smoking or Non-Smoking? Oh! You need towels! I made my reservation for two rooms for two nights a week before I stayed. Somehow I was not offered a choice of smoking or non-smoking rooms on the HI website. I don't smoke, nobody in my party does, but because I didn't specify, we got stuck with two smoking rooms! The hotel was booked completely and could not change our rooms on the first night. As soon as I got off the elevator it was very evident that the whole floor stunk of smoke! Our room wasn't too bad because it was also a handicap accessible room. The other room stunk like mariijuna or a skunk! My son complained and got relocated for the second night. When we got back to our room on the evening of the second night (after 9) upon using the bathroom we discovered only one single hand towel and two wash clothes. No problem...called the front desk and the person said she had some if I came down to the desk. I did, picked up the towels and went back to the room. Guess what? They weren't towels afterall, we got 3 bath mats! Have you ever tried to dry yourself with a bathmat? Unfortunately it was the next morning when I discovered their error. How could the maids make up a room without putting in the towels. Full hotel, broken laundry, not enough towels to go around. We got $20 per night off our room! Big Deal. Good way to treat your Priority Club members! July 9, 2014
Rated 4.0 out of 5.0 by Staff are Excellent and attentive Check in and out really fast. Staff friendly and efficient Rooms are adequate. Hotel is showing its age a little bit in some areas, Lobby, bathrooms. etc. Breakfast was very good and well stocked. July 9, 2014
Rated 5.0 out of 5.0 by Great stay Quick one night stay went great. Very good continental breakfast. Great desk people. Will diffidently stay again. July 9, 2014
Rated 5.0 out of 5.0 by Love this location! I have been at this location many times and I am never disappointed. Erin at the front desk welcomed me as an IHG Rewards member and offered me a welcome bag or 300 points. The rooms were clean and the beds comfortable. Being able to control the air conditioner in the room came in handy on such a hot and humid night. I am sure I will return. July 7, 2014
Rated 4.0 out of 5.0 by Good -- clean, neat, quiet, gets the job done! Polite, prompt and courteous front desk staff. Clean, quiet room. Ceiling needed some minor repair. It was a nice hotel to stay at, a good overnight rest, going to and coming from a long drive to and from a visit with wonderful family! July 7, 2014
Rated 3.0 out of 5.0 by Attentive staff, comfortable bed Comfortable bed, great service. Problems with plumbing for which we were refunded a part of our payment. July 7, 2014
Rated 5.0 out of 5.0 by A very pleasurable stay Great location, nice amenities, very nice skyline view of downtown Albany, very close to shops and restaurants. Easy to get in and out of parking lot. July 6, 2014
Rated 2.0 out of 5.0 by Needs Improvement Hotel is always out of towels for pool and room. Beds are old. Way too much chlorine in the pool. Halls smell like smoke. View is not what they say. Breakfast was nice. July 3, 2014
Rated 2.0 out of 5.0 by Not impressed Bathroom not cleaned. mattress not very comfortable July 2, 2014
Rated 5.0 out of 5.0 by hotel experience great overall experience cordial and attentive staff, clean environment, good lighting, nice room, good breakfast choices and quality July 2, 2014
Rated 2.0 out of 5.0 by poor service would not recommend this hotel for business or pleasure. Very poor check in and room cleanliness. July 1, 2014
Rated 5.0 out of 5.0 by good lighting in room and clean The room had great lighting and also in the bathroom. The air conditioner didn't seem to work too good. Had the temperature at 62 and it was still too warm. June 30, 2014
Rated 3.0 out of 5.0 by Beautiful view and good location but We had a corner room and watched thunderstorms come in over Albany. That was the highlight of our stay. We had two different beds, one older, lower and uncomfortable and the other was higher and more comfortable. The bathroom was average but short on towels and the shower water pressure almost nil. Breakfast was ok but the juice machine was broken and there wasn't the variety I'd seen in other HIE hotels. I would suggest they put in a microwave for guests in the common room since they are not in the guest rooms unless you pay extra. Staff was pleasant but seemed flustered and constantly changing at the front desk. I might give this hotel another chance because its location is right off the highway but I'll have lower expectations next time. June 29, 2014
Rated 5.0 out of 5.0 by Visit june 23rd -24th 2014 Excellent hotel. Perhaps they could adjust the thermostat on the hot water boilier- not hot enough for shaving. June 26, 2014
Rated 5.0 out of 5.0 by Overnight stay- safe and enjoyable Clean, quiet, pleasant. Room nice and big. Staff helpful. Very good experience. June 21, 2014
Rated 4.0 out of 5.0 by Great Location and Quiet accomadations Close to nearby shopping outlets and the Venue. Near to the Albany international Airport and to city sites. June 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good service. We have stayed at this Holiday Inn Express several times now on the way from Ohio to New York and Connecticut to visit family. Check in is easy, the rooms are clean and the beds are comfortable. The air works well and the water is hot. The breakfast has a good variety and there is plenty of seating. I feel safe at this location, and there is plenty of good parking. It has everything you need for a good nights sleep. We will be back. June 16, 2014
Rated 5.0 out of 5.0 by Great Place to Stay It is a quiet clean hotel with very comfortable beds. Staff is very friendly and helpful. I have stayed here eight weeks in the past 3 months and it is my "home away from home". Overall great job and keep up the good work. June 16, 2014
Rated 5.0 out of 5.0 by Peaceful hotel and great service. overall great experience! peaceful area and clean rooms. excellent service. June 13, 2014
Rated 4.0 out of 5.0 by June stay Overall the hotel was comfortable and included amenities make this a good value. The customer service from the staff, however, was indifferent. June 11, 2014
Rated 5.0 out of 5.0 by Well maintained rooms Up to date, clean and spacious rooms. Good wifi and decent hot breakfast. June 5, 2014
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