Rated 4.1 out of 5 by 162
Rated 3.0 out of 5.0 by Gordon62 Hotel stay
The receptionist on arrival was excellent and we were made to feel very welcome. The room was as expected for the price we paid. The breakfast was good.
The hotel is well located for getting into Albany and has adequate parking.
The only issue was that the fire alarm went off at 0100 in the morning and we had to stand outside for 40 minutes. When we returned to the room, there was noise for the rest of the night so we failed to get a good nights sleep. An unfortunate incident I accept but there was no apology in the morning from the management for the inconvenience when we checked out.
August 18, 2014
Rated 1.0 out of 5.0 by robert19 disturbed sleep
were woken up to a fire alarm at 12:30 am with little to no explanation as to why . also no apology upon check out .
August 18, 2014
Rated 5.0 out of 5.0 by BB08 Great room, great review
WIll always come back here when visiting albany area. Clean, quiet, and quality.
August 18, 2014
Rated 3.0 out of 5.0 by Blueberrygirl Quick stop over on College road trip tour.
PROS: Comfortable night sleep. Good recommendations for dinner closeby. Easy to find from the highway.
Cons: Too many guests at the breakfast, many selections were OUT, and long line to get ANY food. Coffee was terrible=cranky start to the day.
ALSO: Unfortunately, business center printer was broken. Front desk staff helpful to print information and maps from their computer, but administrative lock out prevented printing certain college maps. Caused a little glitch in our day.
August 16, 2014
Rated 3.0 out of 5.0 by Traveler Northeast Not as good as expected compared to other HIExp
Traveling to other Holiday Inn Express hotels, I was expecting this to be a very nice experience. I was somewhat disappointed.
A very nice staff (a bit slow on check in) but the building was not very good.
Breakfast room was very hot. Pancake machine was days without batter.
Our room's light switch was covered by the security latch (latch was positioned wrong by a stupid installer). I hit my head on the coat rack in the dark while trying to find the light switch.
The parking lot was so crowded that getting the car door open without hitting the next car was next to impossible.
I would only come here again based on the price per night being so much lower than at Saratoga hotels and at other local hotels.
Sorry, I expected better. HI Exp are still my first choice if good location and price.
August 13, 2014
Rated 3.0 out of 5.0 by Grandpa 1128 Great staff, Ok hotel
Got to room, bathroom door falling off hinge, Fixed right away. Took shower and stood in ankle high water (drain clogged).
Charged five dollars for parking, after three times around the full parking lot, went to desk and was sent right across the road to a lot of an old warehouse. The lines marking the parking spots allowed somebody to park behind me blocking me in the next morning, The staff was very helpful in solving things that I really don't want to deal with when I go to any hotel.
August 13, 2014
Rated 4.0 out of 5.0 by Mikensoo Good option close to "The Egg"
Second stay at this hotel, for an overnight in conjunction with a concert at The Egg, in Empire State Plaza. Great staff (front desk, shuttle driver); good-size comfy and clean room; nice breakfast. Only downside for me is there is nothing close by, so the free shuttle bus is a good idea. Wifi signal was pretty weak.
I'm sure I'd stay here again if I return for future concerts at The Egg.
August 13, 2014
Rated 5.0 out of 5.0 by dusty03 trip to saratoga
great convevient location. easy to get track. would definately stay here in future!
August 12, 2014
Rated 4.0 out of 5.0 by mkelso Good downtown value
Experience was very good. Shuttle driver was exceptional. The desk staff was very pleasant and helpful.
August 12, 2014
Rated 3.0 out of 5.0 by me11111 The hotel
The carpet in the rooms were wet. Carpets must have been just cleaned.
August 11, 2014
Rated 2.0 out of 5.0 by lems needs help
Rug in room very spotted and soiled. Room for breakfast was not air conditioned. There were floor fans in use and there was a musty smell.
August 10, 2014
Rated 5.0 out of 5.0 by Towpath Trekker Comfortable and Close to Erie Canal
Booked a special getaway rate as the final night of a bike trip from Buffalo to Albany along the Erie Canal. Staff was very accomodating and helpful since our party did a split check in. Plenty of parking across the street to fit a car and trailer. Location is less than 1/2 mile from the terminus of the Erie Canal. Slept great and the cinnamon rolls in the AM were excellent. Of note, early morning shuttle service to the train station may not be available on the weekend.
August 9, 2014
Rated 4.0 out of 5.0 by Hockeycv876 Plain Jane Hotel
Fine Hotel for a overnight stay. Not for an extended one. I would stay somewhere more fancy.
August 8, 2014
Rated 5.0 out of 5.0 by win109 winston mitchell
great hotel with lots packed into a small space. Out side ruff area.
August 7, 2014
Rated 4.0 out of 5.0 by dave813 overnight; did the job
happy with room and service was very good, didn't get to pool, sauna or Jacuzzi. Breakfast was average. Parking was difficult (used overflow lot across street). Elevators seemed very slow. Convenient location to Capital Plaza.
August 6, 2014
Rated 2.0 out of 5.0 by MGunsCarr711 MGYSGTCARR
Overall for Short Stay overnights 2-3 day Conf Sminars etc GTG. For my Veteran-Military counterpart's, room stay meets requirements for short hops, inclusive of sufficient desk - work space etc within the room. Vehicle parking is tight so if late night at this spot may be a concern. Mon-Fri during day surrounding bustling with both pedestrian and vehicle traffic, after hrs isolated as it is off the highway and surrounded by a few abandoned bldgs. (no threat- just an observation). Weekend traffic around the area (above) lessened by 2/3rds so we shortened our neighborhood walks. Breakfast meals OK for price point meets requirements for available options...
August 6, 2014
Rated 1.0 out of 5.0 by Newbie7 Albany downtown holiday inn express
Next to a bus station, terrible part of town, dirty rooms, and loud. I was there with my two daughters and didn't feel safe.
August 5, 2014
Rated 5.0 out of 5.0 by Leegon77 Excellent hotel and great service.
I went this hotel last week on vacation. The hotel is very clean and comfortable. I recommend this hotel. And My family will use this hotel next trip. Thanks.
August 4, 2014
Rated 5.0 out of 5.0 by Dee215 Comfortable bed - pillows were awesome!
The room and bathroom were very clean. I did not attend the complimentary breakfast, so I cannot comment on that. The employees at the front desk were very helpful and did whatever necessary to accommodate my needs.
July 30, 2014
Rated 5.0 out of 5.0 by Mkachmar friendly and helpful staff
Had a one day stay, used the pool and free breakfast. convenient to the downtown Albany Egg events.
July 29, 2014
Rated 5.0 out of 5.0 by Purple Crush Albany - USS Slater
Holiday Inn Express Albany - Downtown is a nice hotel to stay when you are visiting Albany NY. The room is clean and quiet, it has free Wi-Fi; the breakfast has a good selection of food, and the location of the hotel is convenient. It is about 10 minutes walk by the river to the USS Slater, and downtown Albany. I highly recommend it.
July 28, 2014
Rated 1.0 out of 5.0 by kapustk911 Not very impressed
The room was priced well, the staff overall were good. The AC didn't work in lobby or my room. they didn't move me to another room because it was booked, they didn't offer to put me up in another hotel either. My room was 81 and humid all night….didnt get much sleep.
July 26, 2014
Rated 4.0 out of 5.0 by Flounderandhairpin Everything was good except that we requested a fridge for medical reasons and it was not granted
We really enjoyed our room, the hotel amenities were pretty good and the staff was very friendly. We were very impressed with the breakfast served. There were a lot of yummy options. Our major complaint was that we needed a fridge to store insulin for our son. While we requested it for medical reasons it was still not granted. We are always prepared with a cooler just in case; however, we strongly feel that the Holiday Inn Express should have been more diligent with this.
July 22, 2014
Rated 2.0 out of 5.0 by Goody88 Smelly Room
Check in was great, staff was nice, but the third floor and our room smelled so bad we got up and left as early as we could. Would not stay at this property again unless the smell could be explained and had been fixed.
July 21, 2014
Rated 4.0 out of 5.0 by SCHSTeach Good service, sketchy neighborhood
We had a good experience at the Downtown Holiday Inn Express in Albany. The staff was friendly and the service was good. The floor that we stayed on had a very strong cigarette smell to it. The door to our bathroom was off the hinge at the top and would not shut. The coat rod in the closet was not attached. The hotel is right beside the highway which is a good thing for convenience in and out of the hotel, but the traffic made it hard to sleep at night.
July 18, 2014
Rated 5.0 out of 5.0 by KAmidwest surprise overnight
This is close to the train station but also close to downtown. Staff was very pleasant and the shuttle was welcomed. I enjoyed my sleep, my room and my breakfast
July 18, 2014
Rated 5.0 out of 5.0 by Duggan Thanks Holiday Inn
We arrived late but had no problems getting checked in. We had some business to conduct (printing off a real estate document, signing it and getting it returned asap) and the front desk staff (Rachel!!) was a huge help. We wouldn't hesitate to stay here again.
July 16, 2014
Rated 4.0 out of 5.0 by Creme7 Truly impressed with my stay!
Overall the stay was acceptable. The staff was great, the complimentary breakfast was very impressive! I have to admit, it was the best spread I've had for a complimentary meal at a hotel. I still can't get over the freshness of the cinnamon rolls...delicious.
Besides my wifes missing leggings from our room, we had an awesome time at this facility!
July 14, 2014
Rated 1.0 out of 5.0 by Fred M Big disappointment
The person checking us in did not check to see if we had gold status or not, or if he did he did not acknowledge it. We did not get a room upgrade, or comment that none were available. When we went back, he realized for the first time our status, and then said no upgrades were available. Hmmm. The toilet was slow to drain, and then got very much slower. We called at 8PM and then several hours later when no one showed up. At the second call we were told we could move to a suite, but given the hour chose not to. The next day we mentioned it at check out and the person indicated nothing had been registered about our service request.
Not at all up to the standards we've grown to expect of the various Holiday Inn brands.
July 13, 2014
Rated 5.0 out of 5.0 by Rick from Port Perry Great proximity to downtown. Comfortable stay at a reasonable price.
We stayed at the hotel for the McCartney concert an extra day. Staff was great in every way. Not sure when I will be in Albany again, but if so, would return to this hotel.
July 10, 2014