Rated 4.1 out of 5 by 164
Rated 1.0 out of 5.0 by Fred M Big disappointment
The person checking us in did not check to see if we had gold status or not, or if he did he did not acknowledge it. We did not get a room upgrade, or comment that none were available. When we went back, he realized for the first time our status, and then said no upgrades were available. Hmmm. The toilet was slow to drain, and then got very much slower. We called at 8PM and then several hours later when no one showed up. At the second call we were told we could move to a suite, but given the hour chose not to. The next day we mentioned it at check out and the person indicated nothing had been registered about our service request.
Not at all up to the standards we've grown to expect of the various Holiday Inn brands.
July 13, 2014
Rated 5.0 out of 5.0 by Rick from Port Perry Great proximity to downtown. Comfortable stay at a reasonable price.
We stayed at the hotel for the McCartney concert an extra day. Staff was great in every way. Not sure when I will be in Albany again, but if so, would return to this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by rudwung Great place to go after Paul McCartney concert in Albany, NY
We loved the Holiday Inn Express mainly because of being able to relax and not drive after a great concert that was only minutes away by walking. The front desk staff were great. The Inn was totally filled the night of the concert yet it was very very quiet. We slept in and missed breakfast and left around 11 a.m. The shower was wonderful. I slept very very well. There was some road noise outside but nothing that was problematic. Overall a great place to stay.
July 9, 2014
Rated 5.0 out of 5.0 by BigToe Great weekend!!!
Conveniently located right off the highway, this place was not only comfortable, it was clean, and all the employees were so helpful. Even the shuttle driver Mike (or was it Mark). He played No Cash Cab and asked trivia questions about the city and gave fun facts about landmarks we passed along the way. I got directions from a lady who was so helpful, I didn't need to turn on my GPS. She was so amazingly helpful and nice that my wife commented on it and she doesn't like ANYBODY! Come to find out it was the GM. Imagine that!!! Breakfast was unbelievable for a free hotel breakfast. A huge variety and everyrhing was fresh. The automatic pancake maker was pretty cool too. All in all, a wonderful experience.
July 2, 2014
Rated 5.0 out of 5.0 by waterskierscott Clean and comfortable
A very clean and comfortable hotel with comfortable beds and quiet rooms. The staff are very friendly and helpful. I did not use the pool or fitness center but hope to on my next visit. This place is my first choice when traveling to Albany for business or pleasure.
June 29, 2014
Rated 5.0 out of 5.0 by jasonvt8 Wonderful stay in downtown Albany
The staff were attentive and pleasant upon arrival. The courtesy shuttle was a surprise bonus and a wonderful addition. Recommend staying here for anyone who frequents the downtown Albany area.
June 25, 2014
Rated 3.0 out of 5.0 by uknjnow Stay
Nice hotel not nice bathrooms! The staff did a great job and were really helpful and caring.
June 25, 2014
Rated 5.0 out of 5.0 by Shrek3625 Great Location
We stayed for a concert. Had a great room, friendly staff. Great breakfast. We really enjoyed our stay.
June 21, 2014
Rated 2.0 out of 5.0 by jes1234 our stay
this hotel just does not meet the Holiday Inn standards I feel I have seen at all other locations I have stayed. Holiday Inn's and Holiday Inn Express are the only chain my husband and I stay at. We always love the staff, which they were very good here, however this hotel was old and had a strange musty smell. the rooms were not, in my opinion updated and cared for in the same fashion we are used to in the other holiday inns we have visited
June 21, 2014
Rated 3.0 out of 5.0 by tititi ti
I had to book with this place because of its location. Otherwise, I would never stay here.
June 21, 2014
Rated 1.0 out of 5.0 by ManzanoMtns Bad Mattresses, Leaking Door Closer in Room 228
I was Very Disappointed when I had two mattresses that were very worn out, and I felt metal as we tried to sleep.
They were built by Jamison Mattress Co. Are these Holiday Inn Approved mattresses? Built 7 years ago.
Also, the door closer was leaking oil on the door.
June 20, 2014
Rated 5.0 out of 5.0 by Allfo Nice hotel
We were just passing through Albany overnight and needed to find a place to stay for the night. The hotel is easily accessed from the highway. The free shuttle was a plus although we did have to call back a second time to be picked up from the restaurant. Albany was a surprisingly interesting city that I would like to explore again some time in the future.
June 19, 2014
Rated 5.0 out of 5.0 by pattid821 Unexpectedly great hotel
We made our reservations at the Holiday Inn Express because of its proximity to our daughter's apartment. It was a little pricier than we had expected, but it was also a much better hotel experience than we had expected! Truly excellent staff, very comfortable and clean rooms (more spacious than we expected), and a varied and very good breakfast. It's not in the prettiest part of town (right next to 787) but very convenient with lots of parking. Our experience completely changed our perception of what a Holiday Inn Express could provide!
June 19, 2014
Rated 5.0 out of 5.0 by NYC Security Consultant Courteous and reliable staff
On a recent stay I left behind a phone charger. I called the front desk to ask if housekeeping could look for it? They said they would check on it and get back to me. I was not expecting to hear back that day or that it would be found. To my surprise the front desk called me back in 20 minutes and it was found. The front desk fed ex'd it to me at my home. I really appreciated the prompt attention and response that I received from the staff.
June 16, 2014
Rated 4.0 out of 5.0 by dan_the_man Good experience
This is a clean and comfortable Holiday Inn Express, that was a pleasant stay and a good breakfast.
June 15, 2014
Rated 4.0 out of 5.0 by adessex Friendly Staff, Close to Downtown
I recommend asking for an inside room as it is close to major highways.
June 15, 2014
Rated 5.0 out of 5.0 by Stu Mitch Not enough electrical plugs for telephone and other electronic equipment
Appropriate for the location, price, purpose this is ridiculous, I just want to get out of this, you are going to lose me because you're too complicated I don't understand why you want all this extra information please the me alone going forward
June 14, 2014
Rated 4.0 out of 5.0 by s2000 ice machines and cleaness of room
over all had a great time your front desk staff is awesome
June 11, 2014
Rated 5.0 out of 5.0 by JoeC49 A Clean Place, Reasonably Priced
I stayed at this hotel overnight before a sporting event in Albany. The place was clean and nice, close to where I needed to be. Super quiet. Ample parking for $5. I'll probably stay here again. A fan in the bathroom would have been nice.
June 9, 2014
Rated 4.0 out of 5.0 Comfortable bed
The hotel was good. The pool and gym were right on top fo teh front desk and visible to anyone inthe lobby. That was a bad design. Staff was courteous and professional.
June 9, 2014
Rated 3.0 out of 5.0 by DS and DS Nice Stay!
Other than a few bumps the overall stay was nice and convenient. Nice location downtown and you can walk to restaurants and taverns easily.
June 8, 2014
Rated 5.0 out of 5.0 by jdimaio Love the steam room
It was a great stay and made even greater by the fact that you have a steam room. Don't ever take it out. It is a great perp for the traveler.
June 6, 2014
Rated 5.0 out of 5.0 by Bob 24 Very clean and excellent service
The hotel was very clean and had great service. Appreciated the free breakfast.
June 2, 2014
Rated 5.0 out of 5.0 by seemelater Quiet, Clean
Nice clean room with large choice of breakfast. easy to get around with the use of the shuttle. staff is friendly and makes you feel at home.
May 29, 2014
Rated 3.0 out of 5.0 by Anant Below average option if you have to stay downtown
The hotel is a dated property that is located in a rather clumsy part of Albany. Our room was old and dark. The bathroom reminded me of the 80s. The wifi was terrible at best. The staff was helpful but not friendly.
In general, a forgettable experience.
May 18, 2014
Rated 5.0 out of 5.0 by MrIcemaker1 Surprisingly nice stay
I usually try to avoid downtown locations because of the noise and traffic - but this was a pleasant stay.
I was lucky enough to get an "inside" room (the hotel is set up in a large square, with an open area in the center - there is parking there on the first floor.) Really great desk clerk (I arrived very late, and she was attentive and friendly) who printed a boarding pass for me that I needed - the business center printer was down for the day.
Clean comfortable room, good breakfast, friendly staff - what more can you ask for?
May 16, 2014
Rated 5.0 out of 5.0 by motek 40 year honemoon
We enjoyed our stay in april 2014 at the holiday inn xpress in downtown albany. Brittany G. the desk manger was very courteous and helpful with our stay. even finding availability for our last night in the suite with a jacuzzie. All the staff was very kind and helpful. Brittany stands out with a lot of request followed very well on her part. After 40 years the honeymoon we never had, was the moments at your wonderful establisments.
thank you, and look forward to return again.
May 7, 2014
Rated 5.0 out of 5.0 by Alsn7504 Excellent Service from Staff
We stayed one night here on our way to Washington DC. The room was very clean and comfortable. We had a minor issue that the room was very warm and unfortunately we couldn't get the air conditioner to work. Within minutes of notifying front desk staff of the problem, 2 people came up and reset the system. The pool was great. No deep end- only went to 4.5 feet deep but it was very clean. Hot tub was nice as well. Continental breakfast in the morning was great. Lots of variety. Parking was free. Everything we wanted to see was within walking distance. I would definitely recommend staying here. When we checked out the next morning, we found that they gave us a $30 discount due to the small inconvenience of the AC having to be rest. The staff was very helpful and considerate!!!
April 22, 2014
Rated 4.0 out of 5.0 by DMWIL Best Value in the area
I searched all the hotels in the area and found this one to be the best value. I was pleased with the entire stay and loved the proximity to the Amtrak Station, the shuttle was there within 10 minutes of me calling for it. I will definitely stay here the next time in Albany. Good job by all!
April 14, 2014
Rated 2.0 out of 5.0 by Amir51 Can and have to be better
Both the elevator and my "non-smoking" floor smelled like an ashtray. Absolutely horrible.
For the sake of fairness i did not smell smoke in the room.
April 11, 2014