Rated 4.8 out of 5 by 277
Rated 5.0 out of 5.0 by OutofTowner529 Thoughtful Service for First Time Parents Traveling with Infant
The staff was very attentive to my wife and I as we were on our first trip with our infant. We arrived early for check-in but the staff did not mind, in fact they already had the room ready for us! We were pleased they carried cribs so we did not have to bring a pack and play. The crib was setup in our room when we entered and our son slept very well in it. Thanks for the great service!
July 16, 2014
Rated 4.0 out of 5.0 by Pat256 Clean and comfortable
I was happy with the room. The air conditioner was very loud. I would have appreciated a list of restaurants in the area since there was not one in the hotel and I was not familiar with the area.
July 14, 2014
Rated 5.0 out of 5.0 by Jeanne1 Good room, service, food, and location
It was the perfect place for us to stay for our needs.
July 14, 2014
Rated 5.0 out of 5.0 by Scrappy18 Easy early check-in, clean and comfy
The directions on the website were perfect. We were greeted by Jafar with a big smile. He was able to give us an early check-in which was very helpful. He warned us that it was next to the elevator but nobody had ever complained about the noise. We took it anyway and he was right. It was very quiet and the room was comfortable and very clean. The fridge and microwave came in very handy and hubby enjoyed the coffeemaker. The lobby breakfast area was larger than I expected and was also kept very clean. Kathy kept everything stocked and even though she had to refill or fix the pancake machine a few times she never lost her smile. She even took the time to chat with a very young inquisitive little boy. The food choices were more than adequate. In fact there may have been too many choices and I may have over indulged a bit. You HAVE to have the cinnamon rolls!! We didn't stay long enough to try out the pool but maybe next time. I would highly recommend staying here and I look forward to returning the next time I visit Albany.
July 11, 2014
Rated 4.0 out of 5.0 by PreviouslyRegularCustomer Bad value
Just advised by hotel of a policy requiring a minimum of 2-night stays following our request for a room for a single night - this inappropriate policy means that we will take our regular business with this hotel or any other IHG hotel elsewhere.
July 9, 2014
Rated 5.0 out of 5.0 by DWMW2014 Great
After attending the Paul McCartney concert how could we not be happy. The hotel stay was a wonderful experience as well.
July 9, 2014
Rated 5.0 out of 5.0 by CNY Bizness Traveler Will welcome staying again
Every visit to this Holiday Inn is a great stay. I only miss not having a shuttle. Also, the staff did not recommend any taxi services, I wish they were knowledgeable on this.
July 3, 2014
Rated 5.0 out of 5.0 by BMA2014 Wonderful!
My parents came for my son's graduation; but they couldn't stay with us, as my dad can't do stairs. I requested a room on the first floor for my parents, because my dad recently had knee surgery. They put them in a great room on the first floor, right near the outside exit near the parking. He didn't have to walk far at all. My parents were very happy. They said the room was very clean, and the hotel was very quiet! They were very comfortable and could leave the hectic graduation party at my house, and go back to a comfortable, quiet hotel room to relax. We would definitely recommend this hotel to others; and all family visiting from out of town will be staying here!!!
July 3, 2014
Rated 5.0 out of 5.0 by discovirgirl Nice stay
The hotel was convenient to restaurants and the mall was on the same road. Easy street access. I especially enjoyed the Manager's reception on Tuesday night. They had grilled chicken, portabellas and cheeseburger, plus beer and wine for the hotel guests. Rooms were clean. I felt safe. Breakfast was average - egg pucks and sausage, biscuits and continental choices. It was only 15 minutes to the airport.
July 3, 2014
Rated 5.0 out of 5.0 by RMR7 Clean room, friendly staff
Jafar at the front desk was very helpful and nice. Check in was quick and easy. Breakfast was average and what one would expect. I was surpised that my credit card was charged $20 for "incidentals" even though I did not make any additional purchases. It took almost 1 week to get the $20 refunded.
July 3, 2014
Rated 5.0 out of 5.0 by RickG28 Fantastic Hotel
From the the time we checked in to the time we checked out, once again we were not disappointed with our stay. Evelyn who checked us in and out was very friendly and a big help. Looking forward to our next stay there.
July 1, 2014
Rated 3.0 out of 5.0 by Nato25 Thin walls and pricey
I am a frequent Holiday Inn guest. For this hotel experience, I arrived late and took one of the last available rooms for that night. The staff was very kind and the room was quite clean, but I felt the room was pricey compared to the competition. During the night I was awoken by blips indicating a text message had a arrived on someone's nearby cellphone. The blips were so loud that I thought a previous guest had left their phone in my hotel room. In the very early morning hours I was awoken by a loud conversation in a nearby hotel room. The guest was speaking on his cell phone and I could hear his entire conversation including all of the words of the caller. The call lasted a long time followed by more loud noises of showering and packing. After a loud door slam, I was finally able to return to sleep.
June 29, 2014
Rated 5.0 out of 5.0 by laureej Outstanding staff and comfort
From Lori at the check in to the gentleman in the kitchen to the room attendant.....to all, a most comfortable and rewarding experience. I have stayed at 5 star hotels and your service was just as good. Congratulations on a well trained ans cooperative staff.
June 27, 2014
Rated 5.0 out of 5.0 by JRA1 Very nice hotel
Clean, comfortable, good breakfast, very friendly and helpful staff.
June 26, 2014
Rated 4.0 out of 5.0 by Albanian13 Convenient, comfortable and friendly
Like this hotel. Have stayed there many times. Breakfast leaves something to be desired (fake eggs are awful and no fresh fruit.).
Staff very friendly although requests take awhile to be answered - i ordered an extra blanket and it took over and hour to bring it.
Hotel is clean and beds are very comfortable.
June 25, 2014
Rated 4.0 out of 5.0 by Ralph_from_Maine Nice travel stop
My wife and son stayed at the Albany Western Ave University Holiday Inn Express June 20, 2014 enroute from Maine to Michigan (halfway point). We found the property to be fairly new, clean, and staffed with caring employees; nothing really to complain about - just what we'd expect from an Holiday Inn or similar level hotel. I was a little disappointed that the rate quoted on line did not indicate the significant fees and taxes typical in the State of New York -- that added over $25 (about 20%) to the bill. That aside, it was a pleasant stay. Breakfast was complimentary and included hot fare such as bacon, eggs, sausages, pancakes (automatic machine), etc. Also fresh fruit was available. We also enjoyed the pool and hot tub.
June 24, 2014
Rated 5.0 out of 5.0 by chico5 The Best Holiday Inn There Is
My wife and I have now stayed at least 5 times at THIS Holiday Inn.
It is the best by far we have ever experienced. Jafar at front desk is the epitome of helpfulness. The man ( Stewart?) working the morning breakfast was fantastic : friendly, helpful, cleaning; fast; serving.
I am not sure what it is but this is the best Holiday Inn ever. Close to great walking area at SUNY + good restaurants too. We will return.
June 23, 2014
Rated 5.0 out of 5.0 by Grammoo Quiet, clean, friendly staff
Hotel was quiet, clean, comfortable and the staff was efficient and friendly.
June 19, 2014
Rated 4.0 out of 5.0 by Moe2014 Nice Hotel for the Money
I would recommend this hotel for anyone travelling to the Albany area. The rooms are clean, the hotel appears to be newly renovated and the amenities are great. Would stay there again without a doubt.
June 18, 2014
Rated 5.0 out of 5.0 by KelPal 3 Night stay
I've stayed in this hotel before and I've never been disappointed! I even stayed at a Holiday Inn Express in Buffalo a week or so before this and this room had more to offer (fridge, microwave, plug-ins next to the beds were easy to get to/modernized with USB ports and plugs alike). Wireless internet worked perfectly, no problems and staff was very friendly. While I didn't use the fitness center or the pool, I explored and the fitness center looked like it had some nice WORKING equipment. I always recommend this hotel!
June 18, 2014
Rated 5.0 out of 5.0 by dar511 Great Service and comfortable bed
The customer service at this hotel was excellent. Everyone was so friendly and attentive. We were also amazed at the comfort level of the bed. My husband usually has trouble sleeping at hotels due to the discomfort of them, BUT this bed was perfect for him. He had no issues. I was very pleased with the overall hotel. I would highly recommend it to others.
June 13, 2014
Rated 5.0 out of 5.0 by Lucy Lady Friendly staff and quiet comfortable room
Our stay at Holiday Inn Express Albany Western Ave University was very enjoyable. The room was clean and comfortable. All staff made an effort to be friendly and answered all our questions.
June 10, 2014
Rated 5.0 out of 5.0 by ao266 Friendly
Everyone from the maintenance man to the staff behind the desk is friendly. Everyone smiles, says hi, and makes you feel at home. These people like what they do and you can feel it. I visit Albany once a year and every time I get the same consistent quality in a clean comfortable room. They offer a tasty breakfast that varies from morning to morning. Kudos to the friendly staff who are always there to help.
June 8, 2014
Rated 5.0 out of 5.0 by Twinsmom98 Excellent Service
The staff was exceptional and the hotel was clean and attractive. We had breakfast outside and it was overall a very nice hotel! Would recommend!!
June 6, 2014
Rated 5.0 out of 5.0 by SoccerFan19 Best in the area
We spend a couple days in the area every spring and have stayed at numerous competitors' hotels. This hotel is clean, well-kept, comfortable and comparably priced. It is located close to our interests in this area, and other area conveniences such as restaurants and shopping. We will continue to book this hotel in the future and will recommend it to others who are planning to stay there.
June 5, 2014
Rated 5.0 out of 5.0 by VB11590 Highly Recommended Property
Friendly and Efficient Staff
June 5, 2014
Rated 5.0 out of 5.0 by mattie3 Great stay
My stay here was great. Check-in and check-out were really simple and fast. The room was clean and had everything that I needed. Breakfast was good quality for a hotel breakfast. The pool was a nice bonus. It is also in a great location for shopping or going downtown.
June 2, 2014
Rated 5.0 out of 5.0 by borris2349 Excellent Service
The staff at this hotel were very good and paid attention to my every need.
June 1, 2014
Rated 5.0 out of 5.0 by soccerfan16 Weekend getaway
Always happy at Holiday Inn Express. It is our home away from home.
May 30, 2014
Rated 5.0 out of 5.0 by GoldenKitty2714 Excellent
I have to say that the staff at this Holiday Inn Express was exceptional! Every single staff member took the time to say hello, how are you, have a nice day, ect.. They were all happy and seemed genuine in their comments. Our room was very clean and comfortable. The breakfast was better than any other hotel we have stayed at! We would definitely stay there again!
May 30, 2014