Rated 3.6 out of 5 by 301
Rated 5.0 out of 5.0 by year Comfortable bed and close parking for my room
In general the room was comfortable; it was an inside room so the room was dark while sleeping. The pool was nearby but the noise level was not bad.
July 24, 2014
Rated 2.0 out of 5.0 by ABC789 Under Holiday Inn Standards
This hotel could be a great project for a TV show that would be called Flip that Hotel. It's fine to have older hotels available to customers, but these are not called Holiday Inn.
The price for a night is simply too expensive for what this hotel offers. Everything in my room was, at best, outdated, only exception being the TV. Horrible smell, loud AC, terrible bed. The bathroom... well I can't find the words to describe it. The shower... i don't even want to find words to describe it.
Front desk service at check-in was below average. No smile from the employee, had to ask for my Gold status welcome gift. However, the check out crew was great. They even gave me a rebate following my comments on the room.
Even with that rebate, I still paid too much for what I got.
In short, a black eye for the brand.
July 23, 2014
Rated 5.0 out of 5.0 by mary1962 clean and comfortable
The only thing about this hotel was there was not too many elevators and the ones they did have were hard to find and a far walk from our room, so we had to use the stairs.
July 23, 2014
Rated 4.0 out of 5.0 by evanslou General comment
need to have coffee or at least water in lobby for travelers who are just arriving waiting for their rooms. Breakfast on second floor for Auxillary convention was horrible. Not enough coffee or milk and food was not tasty,,Need to have lifeguards at pool be more attentive to their jobs. They r supposed to be working not just sitting around and looking bored.....
July 22, 2014
Rated 3.0 out of 5.0 by SET48 Unprofessional front desk clerk
The billing for a coworker and myself was inaccurate. When I asked the front desk clerk to correct the mistake she claimed she could not. She sarcastically called me "hon" about 12 times. When I asked that she stop she smirked and looked at the customers behind me as if I was the inappropriate party. A desk clerk on my day of departure corrected the bill in a few seconds. I travel 3 nights a month for business. This hotel has never recognized my reward membership in the last 3 visits. I will not stay here again.
July 19, 2014
Rated 4.0 out of 5.0 by DW2H A bit bumpy at first, but it all worked out just fine.
I stayed for an overnight on my way upstate, and I really just wanted to relax and unwind before what I knew was going to be a crazy, busy week..... I've stayed here before, but apparently this time there was a kids soccer tournament during the weekend, and it as also opening day at the track up in Saratoga... so the hotel desk was hopping when I arrived and it was really hectic. There was some difficulty with my room assignment, and it took quite a while to get me situated, which made me wonder if I had made a mistake in staying here. My room was quite comfortable and away from the hub-bub of all the kids, and I got the rest I needed.... but being an Platinum member I'm used to a very high standard when I stay, so the next morning I voiced my concerns to the manager. She was extremely kind, apologetic, and generous by offering me some bonus rewards points for my trouble, instantly renewing my only slightly shaken faith in Holiday Inn.... my go-to hotel everywhere.
This one is perfectly located just off 87, with lots of choices of where to eat... and right down the block from the Colonie Mall.
July 19, 2014
Rated 5.0 out of 5.0 by lek123 another great stay
Clean, good food, and great pools. We really enjoyed our stay. Kids eat free at restaurant with purchase of adult meals. So it made dining at hotel restaurant very reasonable for our family. Room was clean and staff was very friendly and helpful. There is also a shuttle service to take u anywhere on wolf rd...restaurant, movies, mall, etc. Both indoor & outdoor pools were well kept. Will stay here again.
July 17, 2014
Rated 1.0 out of 5.0 by Cooden Room 115, stayed on 7/15/14
I never write reviews, but this Holiday Inn was so terrible that I had to write a review. This review is for room #115 and I stayed there on 7/15/14. I have also attached 5 pictures so that no one thinks I am making this up.
1. The bathroom needs to be remodeled--it's terrible. I attached pictures of the faucet which has the finish wearing away. Add to the fact that the bathroom has a drop ceiling? Really, a drop ceiling? It felt like I was in someone's basement taking a shower. Some of the tiles on the shower wall are stained with a light red color--I don't know if there was a crime scene in there or someone spilled something red on them. There are actual threads (from what I don't know), they are stuck in the caulking around the toilet. The toilet is small--I can't believe that these bathrooms aren't updated with elongated toilet bowls. The whole bathroom is just gross.
2. The fixtures in the room are either chipped or stained. The curtains and window treatments are stained. The doors are chipped and need to be repainted and the bathroom door and main door. The drop ceiling above the closet doesn't fit right, it is sagging. The closet doors with gold trim--nice touch from 1980-- and have to be opened with both hands or they come off the track.
3. The musty smell when the A/C is on. There is a reason why the room is set to a freezing 68 degrees--the ensures that the musty smell isn't too overpowering. Turn the A/C to 70 degrees or higher and the musty smell gets worse--much worse. I did call the front desk and ask about the musty smell but the rude guy who answered the phone said he could send engineering. He didn't offer to move me to another room, offered to send engineering. I asked him if anyone complained about the musty smell and he said that he has never heard a complaint. Read the reviews on this hotel and you will see the musty smell is mentioned in several reviews.
I am actually shocked that this is a Holiday Inn. I travel quite frequently for business and I'm an IHG Platinum member) and I usually stay at Holiday Inn & Holiday Inn Express. I WILL NEVER set foot in this dump again and I will definitely tell my co-workers to stay away from this place. Travelers beware--you have been warned.
July 16, 2014
Rated 2.0 out of 5.0 by moon123 Okay stay
The room and stay was satisfactory. I would rate everything as average. The water pressure in the shower was pretty good and the toiletries provided were nice. The air conditioning didn't function properly and the room felt swampy.
July 16, 2014
Rated 4.0 out of 5.0 by MrsCR Restful night before long trip.
The hotel was very nice. The room was clean and welcoming. Would stay again before an early flight out.
July 13, 2014
Rated 1.0 out of 5.0 by T2kulz Clean linens / otherwise disappointing
Hotel is long overdue for a remodel and layout improvements. First room had stains on walls, smelled and sink did not drain. The staff was very accommodating and friendly, but the hotel itself needs a cash infusion.
July 13, 2014
Rated 4.0 out of 5.0 by July 7 stay July 7th stay
Please see my previous comments. The room given the first time was dirty which grossed me out to see dirty towels and the bed in dissarray from someone else. The hotel staff immediatley responded, but the initial dusky dirty smell did not leave a good impression. The food itself from the inroom service was good, but I would have liked more hot food options. Previously when I stayed there, the menu had more options. The breakfast buffet was very good and the waitresses were very responsive. It gave me a good start to my day. Also, the hotel is close to my office so I will be staying there again.
July 12, 2014
Rated 3.0 out of 5.0 by disapointedAlbanyNY room not clean
room not clean, used bar soap, used towel, in room when first entering the room, ugh. staff not responsive.
July 12, 2014
Rated 2.0 out of 5.0 by ClaudineJ Not a good experience AGAIN
The room was dirty, the hallway was loud. This combined with my last bad experience where housekeeping left our door open!!!! I can not see me staying with Wolf Road Holiday Inn any time soon, perhaps NEVER again!!
July 11, 2014
Rated 4.0 out of 5.0 by Toke74 Enjoyable Stay
Nice location, comfortable stay. Indoor and outdoor pool area were pleasant and water temperature excellent.
July 11, 2014
Rated 1.0 out of 5.0 by OrCrush Not worth it
Not worth the money. Service was not good. Room were filthy and ratty looking. The only good thing was that they had 2 pools for the kids.
July 10, 2014
Rated 5.0 out of 5.0 Awesome
We enjoyed our stay, very well maintained, the staff was very courteous and friendly and our room was clean and comfortable. We will definitely be back again in 1 month.
July 10, 2014
Rated 3.0 out of 5.0 by Jim1234 It was okey
IT was ok.... Upstairs outside stairwell, filthy and littered with cigrette butts, steps broken, dangerous. Staff apparently didn't do their job in check in and acted annoyed to wait on us.
July 8, 2014
Rated 4.0 out of 5.0 by Tower Jockey Great bed, Quiet rooms
Arrived exhausted from a business trip to Midwest, asked for a very quiet room. Was given room 163 and it was very quiet. Slept 10 hours, awoke to a very nicely designed and equipt single queen room.
AM found my truck dead as I left the lights on... Was helped by the staff to jump my truck and asked if all was well.
I will be back.
July 4, 2014
Rated 2.0 out of 5.0 by Endoguy1 Bad experience on Wolf Rd at Holiday Inn
First impression isn't good with all the scaffolding you have to walk under in order to get to the front door.
Rachel at front desk was nice (new employee...I think that was her name)
Left message for Manager to call me regarding bad info about facility from front desk upon booking reservation
Batender was foul mouthed and food at bar took forever to arrive
July 4, 2014
Rated 5.0 out of 5.0 by huge Exceptional Service
Kyree was always available to help me whenever I encountered any problems. His personality and understanding make him a valuable asset to your company. I fell the Kyree would make an outstanding manager for your hotel. It was a pleasure to deal with him during my extended stay.
July 4, 2014
Rated 4.0 out of 5.0 by CUGWA An OK place to stay
This is your basic Holiday Inn hotel. Nothing fancy or outstanding but not bad either. The front desk staff was friendly and check in was smooth. The room cleanliness Overall I would stay here again.
July 3, 2014
Rated 5.0 out of 5.0 by Chris P1 Would stay again
I had the opportunity to stay at the 'tower' of the Holiday Inn on Wolf Road this past weekend. I was very happy with the room (I was sharing with my father and his wife). It was clean (which is very important to me); it was comfortable and it was overall very nice! I would recommend staying here to anyone! Chris P.
July 3, 2014
Rated 5.0 out of 5.0 by Destiny03 Clean room nice area
I had an excellent stay. The bed was comfortable. The area was nice and quiet. The hotel isn't far from Albany International Airport but I did not hear any planes from inside my room. The bathrooms were clean. I would recommend this hotel and I would stay here again.
July 2, 2014
Rated 2.0 out of 5.0 by katnjon not worth the money
As a gold IHG member, we stay in numerous IHG properties... This was NOT worth the money. With an enfant we requested a suite for which we were charged over 200$ for a room with a bar fridge and sink. It was a room that likely doubled as a conference room as it had a cork board and long conference table within. The bed folded up into a nook in the room and was not comfortable. There was a group of men outside next to the pool who got drunk and rowdy... Would not have been a big deal had our room not been directly across from this area. The hotel is dated and is in desperate need of renovation. When we inquired as to whether as gold members we could receive a complimentary upgrade or have the opportunity for a later check out we were told check out was 12pm and that we had the option of either trail mix or 300 IHG points. Honestly, we do not recommend this hotel to anyone, especially those travelling with an enfant who require a suite for making baby food. Thumbs down for this property.
July 1, 2014
Rated 4.0 out of 5.0 by rford097 Nice Stay
Great staff, great food, nice hotel overall. The hotel is a bit dated and conference rooms were a bit cold. However, the great staff and great food made up for this. Everyone was friendly and handled problems right away.
June 30, 2014
Rated 5.0 out of 5.0 by zoom38 Decent Hotel
Bed was comfortable, AC worked, reasonably clean. Overall decent stay.
June 30, 2014
Rated 5.0 out of 5.0 by Elissette Great Service
My husband, son and I were staying at your hotel for a basketball tournament at Union College. The stay was comfortable. My son was a little disappointed because there was not a basketball court in your hotel. He got over it after his other team players arrived at the hotel.
June 26, 2014
Rated 2.0 out of 5.0 by Jim412 Noisy room
I was placed in a room next to an outside door. Might have been the loudest closing door I have ever been next to, kept me awake till after midnight when I had a very early morning flight. I am a platinum IHG member, the staff should have known better and the management needs to fix this issue.
It was a small but comfortable room (except the noise), VERY convenient to the Albany airport, a bit more per night than my usual Holiday Inn stay.
June 23, 2014
Rated 5.0 out of 5.0 by Fun in Albany Not so good waitress
When we had the buffet on Sat. our waitress was wonderful. I asked for tea and she brought me a pitcher of hot water and a basket of tea bags to pick from. she offered us juice. She started our day out wonderfully.
On Sunday, our waitress a sort of short woman with a gravelly voice was not so good. I had to ask 3 times for tea. Finally she brought a small pitcher of hot water and dropped 1 teabag on the table. I had to ask for the basket of tea to choose from. Juice was never offered and we had to ask for it several times. This was the only negative part of our stay.
June 21, 2014