Rated 4.4 out of 5 by 85
Rated 5.0 out of 5.0 by JFKentucky Very close to Fair Oaks, great value, CLEAN, great breakfast!
Just 5 miles to Fair Oaks. This is an older Holdiay Express but very well kept. I appreciate the very clean room and bathroom. Great variety at breakfast! Kids loved the pancake maker. We liked the sausage, turkey sausage, omelets and bisquits and gravy. Quiet! Outdoor Pool.
September 1, 2014
Rated 1.0 out of 5.0 by mleppala not good
Room stunk of cigarette smoke. Opened the fridge, and it smelled like someone died. It lingered. Beds not up to HIEx standards. I like HIEx, but I will not stay at this one again.
September 1, 2014
Rated 5.0 out of 5.0 by DAN Z WOULD STAY AGAIN
WOULD STAY AGAIN AT THIS HOLIDAY INN WHEN IN THE AREA CLEAN GOOD BREAKFAST
August 27, 2014
Rated 5.0 out of 5.0 by Sunflower Sue NIce clean comfortable stay.
We enjoyed our room - very clean and comfortable. It was nice and quite and the breakfast was great. Easy internet access. The bathrooms were large and very clean.
August 26, 2014
Rated 5.0 out of 5.0 by Beaches4 Great Breakfast!
Nice place, grounds could use a littel maintenance, breakfast was awesome!
August 26, 2014
Rated 5.0 out of 5.0 by stantheman86 Incredible Value
This was easily the nicest hotel I have ever stayed at for this price range. The facilities were excellent, the staff were friendly and helpful, and the breakfast was outstanding. Hope to stay here again on my next trip this way.
August 25, 2014
Rated 5.0 out of 5.0 by grams 1 Nice place to stay
Friendly staff and nice place to stay. Nice breakfast bar, the children enjoyed making pancakes.
August 21, 2014
Rated 1.0 out of 5.0 by leavitron I stay at Holiday Inn Expresses because I can expect consistency...
...unfortunately that is not the case here.
Check in: Clerk did not acknowledge my platinum status or offer me the 500 points or snack bag. I pointed this out and she said nobody asks for the snack bag so they assume everyone just wants the points. It doesn't matter, I am the customer and providing me the option is required. Clerk did not see my home location to make me aware of the fact this location was in Central time zone. I had to inquire when we noticed that time everywhere was off by one hour. Glad I did or I would have been late for my appointment the next morning.
Room 121: Room appears to be partially renovated to the new look and feel. However, even what is "updated" is old and damaged. Room had an odd, old smell to it. Carpet was old and heavily worn. Bathroom was a disaster: sink was cracked from something heavy dropped into it; wall had dirt on it by light switches; ceiling was sagging from obvious water damage from above with a tape seam coming undone and nails popping out. Refrigerator was half the normal size so was placed up on a luggage rack. It had no real freezer. (Glad I didn't bring/need any of my ice packs for my recent leg surgery. I would not have been able to freeze them.) A/C unit was quite loud. I could not hear any noises from the outside but I could hear an unusually high amount of interior noise - mainly other doors opening and closing. I got very little sleep that night.
Breakfast: Selection was adequate. Eggs were not good at all. (This is a trend chain-wide. I am guessing a switch to powdered eggs.)
Check-out: Clerk at desk did not ask how our stay was. This is a FIRST. I could not believe it.
This was the least satisfying stay at a Holiday Inn Express, period. I would not recommend this hotel. Not even at the severely discounted price at which I obtained the room via IHG Rewards. They need to invest the money into doing a proper remodel and training their staff in proper customer service. From my perspective, it is an insult to IHG to have this hotel branded as a Holiday Inn Express.
I expect a contact from management to address this terrible stay/service.
August 19, 2014