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Rated 4.4 out of 5 by 112 reviewers.
Rated 3.0 out of 5.0 by Hotel need updating There were numerous marks and scratches on the walls - room needs painting. Microwave was sitting on a luggage rack/holder - table missing Air conditioner was not working, fan blowing but no cold air - needs to be fixed - notified front desk Initially sent to wrong room, wrote room 317 on keycard envelope but was supposed to be 315 October 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed, Friendly staff/ Great breakfast choices We arrived late and greeted with a smile. After a comfortable night, we enjoyed a great breakfast with many choices- including eggs, sausage, pancakes, yogurt, fresh fruit, and other pastry items. October 28, 2014
Rated 4.0 out of 5.0 by Clean and Friendly The staff was very helpful and hotel was very clean October 27, 2014
Rated 5.0 out of 5.0 by Safety Manager My review of this hotel is extreamly good, stayed for bussiness reasons for a little over a month. My son and I worked seperate shifts and the hotel staff was very proffesional and understood our needs. from the Manager on down each one was accommondating and a pleasure to deal with, October 20, 2014
Rated 5.0 out of 5.0 by Best Place in Town The best Hotel stay ever and the staff is outstanding October 14, 2014
Rated 4.0 out of 5.0 by in need of remodeling Hotel looked old and is need of remodeling. Alot of road noise outside. Small TVs. October 13, 2014
Rated 2.0 out of 5.0 by Disappointed recently We have stayed at this hotel several times in the past four years due to our daughter attending college near by. We sometimes bring our dog with us. The last time we stayed, we reserved a pet room for four people, as my parents and the dog were with us, for one night. After staying the night and leaving the hotel, we received a call from the hotel asking if we still planned on staying two more nights and if my parents would be staying in their room also. (Again, we had a reservation for one room for one night in one "double dog room.") In addition, we found out the hotel charged us $50 for our dog when we had never paid more than $25 previously. We tried contacting the manager about the additional cost. The first time we left her a voice mail asking her to return our call. This was over a week ago and still no call. Today we called again. The manager was gone and when we were given her voice mail, the voice mail box was full. In the past we have had good experiences here, and a good relationship with the staff. However we are disappointed in the recent customer service and the lack of response to our inquiry. October 10, 2014
Rated 5.0 out of 5.0 by GREAT STAFF This hotel is great! The staff couldn't be any better. They will help you with anything you may need. If you are in the area this is the only place to stay October 7, 2014
Rated 5.0 out of 5.0 by Wonderful stay Very friendly front desk person and nice clean room. I only stayed one night for business purposes. I did use the fitness center. It could use some updates, but a TV and towels were available. I've stayed at many hotels for my line of work and Holiday INN Express most definitely exceeds my expectations. October 6, 2014
Rated 5.0 out of 5.0 by Quality hotel conveniently off I-65 Great service; clean and comfortable rooms; and a great breakfast selection for a business stay. October 3, 2014
Rated 5.0 out of 5.0 by Great Staff Staff was efficient and very friendly. Quiet location. October 2, 2014
Rated 5.0 out of 5.0 by Always a comfortable stay We stay here every year around labor day. And always treated like family. September 23, 2014
Rated 4.0 out of 5.0 by Best Hotel in area Clean hotel. great service and wonderful staff. Comfort of hotel is great. Nee better signs from the road to the entrance September 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Great Service, Good Location and attentive Staff. Everything was clean and the price was cost effective. September 17, 2014
Rated 4.0 out of 5.0 by Would stay again Friendly people with clean rooms. Would recommend this as a nice place to stay. September 11, 2014
Rated 5.0 out of 5.0 by Great place to stay Breakfast was very good. Location was right off highway - easy to find. Room and bathroom were clean. Great price. September 9, 2014
Rated 3.0 out of 5.0 by Good service at older hotel The hotel is older, but the staff is great. There are some features that would be nice if the hotel were updated like the front door being automatic and a better bed and having a fridge and microwave in your room. But it is the best choice in the area. September 9, 2014
Rated 5.0 out of 5.0 by on the job This is a great hotel. I would tell anybody that was going to be in the area to stay there. You won't find a friendlier place and cleaner place to stay. September 6, 2014
Rated 4.0 out of 5.0 by Quick overnight stay We were heading home and knew we would need a place to stay on the way, so I booked us a room at the Holiday Inn Express. The staff was very friendly and accommodated all of our needs quickly. September 4, 2014
Rated 5.0 out of 5.0 by Very close to Fair Oaks, great value, CLEAN, great breakfast! Just 5 miles to Fair Oaks. This is an older Holdiay Express but very well kept. I appreciate the very clean room and bathroom. Great variety at breakfast! Kids loved the pancake maker. We liked the sausage, turkey sausage, omelets and bisquits and gravy. Quiet! Outdoor Pool. September 1, 2014
Rated 1.0 out of 5.0 by not good Room stunk of cigarette smoke. Opened the fridge, and it smelled like someone died. It lingered. Beds not up to HIEx standards. I like HIEx, but I will not stay at this one again. September 1, 2014
Rated 5.0 out of 5.0 by WOULD STAY AGAIN WOULD STAY AGAIN AT THIS HOLIDAY INN WHEN IN THE AREA CLEAN GOOD BREAKFAST August 27, 2014
Rated 5.0 out of 5.0 by NIce clean comfortable stay. We enjoyed our room - very clean and comfortable. It was nice and quite and the breakfast was great. Easy internet access. The bathrooms were large and very clean. August 26, 2014
Rated 5.0 out of 5.0 by Great Breakfast! Nice place, grounds could use a littel maintenance, breakfast was awesome! August 26, 2014
Rated 5.0 out of 5.0 by Incredible Value This was easily the nicest hotel I have ever stayed at for this price range. The facilities were excellent, the staff were friendly and helpful, and the breakfast was outstanding. Hope to stay here again on my next trip this way. August 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay Friendly staff and nice place to stay. Nice breakfast bar, the children enjoyed making pancakes. August 21, 2014
Rated 1.0 out of 5.0 by I stay at Holiday Inn Expresses because I can expect consistency... ...unfortunately that is not the case here. Check in: Clerk did not acknowledge my platinum status or offer me the 500 points or snack bag. I pointed this out and she said nobody asks for the snack bag so they assume everyone just wants the points. It doesn't matter, I am the customer and providing me the option is required. Clerk did not see my home location to make me aware of the fact this location was in Central time zone. I had to inquire when we noticed that time everywhere was off by one hour. Glad I did or I would have been late for my appointment the next morning. Room 121: Room appears to be partially renovated to the new look and feel. However, even what is "updated" is old and damaged. Room had an odd, old smell to it. Carpet was old and heavily worn. Bathroom was a disaster: sink was cracked from something heavy dropped into it; wall had dirt on it by light switches; ceiling was sagging from obvious water damage from above with a tape seam coming undone and nails popping out. Refrigerator was half the normal size so was placed up on a luggage rack. It had no real freezer. (Glad I didn't bring/need any of my ice packs for my recent leg surgery. I would not have been able to freeze them.) A/C unit was quite loud. I could not hear any noises from the outside but I could hear an unusually high amount of interior noise - mainly other doors opening and closing. I got very little sleep that night. Breakfast: Selection was adequate. Eggs were not good at all. (This is a trend chain-wide. I am guessing a switch to powdered eggs.) Check-out: Clerk at desk did not ask how our stay was. This is a FIRST. I could not believe it. This was the least satisfying stay at a Holiday Inn Express, period. I would not recommend this hotel. Not even at the severely discounted price at which I obtained the room via IHG Rewards. They need to invest the money into doing a proper remodel and training their staff in proper customer service. From my perspective, it is an insult to IHG to have this hotel branded as a Holiday Inn Express. I expect a contact from management to address this terrible stay/service. August 19, 2014
Rated 5.0 out of 5.0 by Reliable Clean. Reliable Holiday Inn Express service. Good price. August 14, 2014
Rated 5.0 out of 5.0 by Wish all hotels were this nice We were passing through the area and stopped. This hotel has one of the best breakfast selections we have ever seen. Which is a bonus. But the room itself is one of the nicest rooms we have stayed in. It was spacious and very very clean. The bathroom was very spacious for a family of four. I normally don't care about decor, but I must say - the counters, fixtures, bed linens (choice of pillows) really made it seem like we were in a luxury hotel. For our family - it all comes down to clean - if it's clean we are happy. And this hotel was excellent. August 11, 2014
Rated 3.0 out of 5.0 by Up date Stayed at this hotel a few times but they never have my current priority status, so I have never been up graded here... Also hard to find the front door August 10, 2014
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