Rated 4.5 out of 5 by 47
Rated 5.0 out of 5.0 by Mike1318 Desk Clerk Carol is Wonderful
Thank you for the courteous service from Carol. She went out of her way to make our stay very pleasent, she should be commended.
January 18, 2013
Rated 5.0 out of 5.0 by Scott3 Home away from home.
I stay here a lot and feel very comfortable. The staff are fantastic and the breakfast staff adjust their schedule for me when I have to leave early so I can eat. What a fantastic service. I am thankful. Great job to all the staff in Rensselaer.
January 15, 2013
Rated 5.0 out of 5.0 by Mike1318 Outstanding Customer Service
Stayed her on our way to a visit to Indiana University with our Daughters. Driving late and needed to get off the road, Carol your Desk Clerk was wonderful, kind compassionate. Really made a very long day end perfectly. She should be commended for her hospitality. Overall comfort and food were great. Would recommend this location to everyone.
January 14, 2013
Rated 5.0 out of 5.0 by Saradorman Kudos!!
I stayed at this hotel during a HUGE snowstorm and the manager on duty, I believe her name was Carol, was EXCELLENT!!!! She managed everyone's demands like a pro and was courteous and polite. We were all in the same boat and stranded because the interstate was closed and she let me and my elderly mother and our dogs stay there. People like Carol are the reasons that I will continue to stay at Holiday Inns!
January 7, 2013
Rated 5.0 out of 5.0 by NiceGuy1984 Staff is fantastic, even under fire!!
This was a fantastic find for me. I had no idea this hotel was at this exit on I-65. I have never seen any bill boards or signs for it. The rooms are fantastic, very comfotable. The staff is overwhelming!! Is a very comfortable, clean property!!!
While checking out, another guest had an issue with his room, concerning a plumbing issue. I felt sorry for the desk clerk as obviously the guest had not let them know about the problem when it happened, and he was being very rude and irate to the clerk. I must say, she kept her cool and handled the situation professionally, even tho I thought the guy was being a jerk! Kudo's to the clerk!!!
December 30, 2012
Rated 4.0 out of 5.0 by oskiluv business stay
had a good expierence at the rensselaer hie the service was very good
December 19, 2012
Rated 5.0 out of 5.0 by Rhonda63 Great place to stay!!
Hotel has clean. Staff was great, friendly and helpful. Would recommend it and would stay there again.
December 11, 2012
Rated 5.0 out of 5.0 by Travelinfool Great staff, Clean rooms
Call directly to the hotel if you can. Reservation line is answered in India & they claimed there were no rooms available.
My husband & I stayed there 1 planned night & the next night was because we unexpectedly were detained in the area. We called the hotel directly, were told there were no king sizes beds left, but were given a room. Carol, the lady at the desk, was more than helpful. She recommended a great place (that delivered) to eat dinner & when we arrived, she was able to give us a king sized bed.
Staff is great, the rooms were clean & comfortable. I we need to be in that part of Indiana again we will definitely stay there.
Breakfast is hit & miss, though there are enough choices we were able to eat a healthy meal before starting a day of work.
November 12, 2012
Rated 2.0 out of 5.0 by WestboundNDown Middle of Nowhere
We were very disappointed in the restaurants around the hotel. Pretty much just fast food. We drove around for about 30 minutes and ended up at Subway. The hotel was fine and the staff very friendly and courteous. It was just overall a bummer.
October 19, 2012