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Rated 4.2 out of 5 by 99 reviewers.
Rated 3.0 out of 5.0 Mattress too firm Great location within close proximity to all sorts of dining and shopping, many within walking distance. The only negative was waking up w a sore back and ribs due to the firmness of the mattress. This has never been the case at any other HolidayInn Express. As a matter of fact the comfort of the beds is one of the main reasons I always choose HIE. Unfortunately, because of this important detail I will have to stay elsewhere next time. I will give up the convenient dining & shopping for a comfortable nights sleep. August 14, 2014
Rated 5.0 out of 5.0 by good business hotel Hotel clean and quiet. Efficient and attentive staff. Located close to a major freeway, but not not apparent in the lobby or rooms. Plan on staying at this location for all my trips to this city (Columbus). August 14, 2014
Rated 5.0 out of 5.0 by Mopar Nats Hotel was great! Check in was fast, rooms where clean, food was good! August 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Overall, great visit. Comfortable accommodations. good breakfast. Was a relaxing visit. August 10, 2014
Rated 5.0 out of 5.0 by Wonderful staff. I stay at this hotel quite often, and the staff does everything possible to make sure my stay is top notch. Whenever I have had any problem, they have always taken care of it immediately. I have serious health issues, that they are aware of, and they make me feel as if I am among a caring family. August 8, 2014
Rated 4.0 out of 5.0 by Very comfortable pillows Let's get the bad out of the way first. I made reservations for three rooms (myself and two officers) and specifically asked to have my room be nowhere near theirs or even on the same floor. The girl #I called the hotel directly# stated that she indicated a note on my reservation to put me "as far away from the other rooms, as possible". When we all arrived, I checked in first #304#. Imagine my surprise when they were given rooms 302 and 303! Next, I had raved about the hot breakfast selections and how, in the past, there were different choices each day. Well, sausage patties, eggs, sausage gravy and mufffins two days in a row is not 'different'. I was looking forward to something other than sausage on sausage :-) Now for the good. The staff was very pleasant. The pillows were AMAZING! The mattress was nice #I slept very well#. It was nice to have a refrigerator and microwave, too. August 4, 2014
Rated 5.0 out of 5.0 by Spectacular Customer Service! An itinerary change late in the week had me scrambling for a room for the evening. With many activities in the Columbus area that week there were few options. Alice went above and beyond the call of duty! Not only did she check with other hotels in the area but checked online for me also. As luck would have it while she checked a room opened up due to a cancelation @ this Holiday Inn that was my original choice. Outstanding customer service in this day and time is rare and I will not forget the extra effort extended on my behalf. August 3, 2014
Rated 3.0 out of 5.0 by Nice staff, hotel is designed like the Pentagon. Confusing hallways and poor signage await you! Don't get me wrong, the staff is nice and the hotel is clean and newish. It's just that the rooms have attempted to be updated (poorly, but attempted) and the hotel layout makes zero sense. The maps on the doors are of no help. According to the map in my room, there was a stairwell next to my room but the only thing next to my room was another room. There are stairwells that only go up one floor in a four floor hotel. How bizarre. July 25, 2014
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