Rated 4.2 out of 5 by 104
Rated 5.0 out of 5.0 by RamHerd Comfortable bed and great service.
Overall, great visit. Comfortable accommodations. good breakfast. Was a relaxing visit.
August 10, 2014
Rated 5.0 out of 5.0 by jpcyk Wonderful staff.
I stay at this hotel quite often, and the staff does everything possible to make sure my stay is top notch. Whenever I have had any problem, they have always taken care of it immediately. I have serious health issues, that they are aware of, and they make me feel as if I am among a caring family.
August 8, 2014
Rated 4.0 out of 5.0 by 2011RS Very comfortable pillows
Let's get the bad out of the way first. I made reservations for three rooms (myself and two officers) and specifically asked to have my room be nowhere near theirs or even on the same floor. The girl #I called the hotel directly# stated that she indicated a note on my reservation to put me "as far away from the other rooms, as possible". When we all arrived, I checked in first #304#. Imagine my surprise when they were given rooms 302 and 303! Next, I had raved about the hot breakfast selections and how, in the past, there were different choices each day. Well, sausage patties, eggs, sausage gravy and mufffins two days in a row is not 'different'. I was looking forward to something other than sausage on sausage :-)
Now for the good. The staff was very pleasant. The pillows were AMAZING! The mattress was nice #I slept very well#. It was nice to have a refrigerator and microwave, too.
August 4, 2014
Rated 5.0 out of 5.0 by Fram-1 Spectacular Customer Service!
An itinerary change late in the week had me scrambling for a room for the evening. With many activities in the Columbus area that week there were few options. Alice went above and beyond the call of duty! Not only did she check with other hotels in the area but checked online for me also. As luck would have it while she checked a room opened up due to a cancelation @ this Holiday Inn that was my original choice. Outstanding customer service in this day and time is rare and I will not forget the extra effort extended on my behalf.
August 3, 2014
Rated 3.0 out of 5.0 by yaddayadda Nice staff, hotel is designed like the Pentagon.
Confusing hallways and poor signage await you! Don't get me wrong, the staff is nice and the hotel is clean and newish. It's just that the rooms have attempted to be updated (poorly, but attempted) and the hotel layout makes zero sense. The maps on the doors are of no help. According to the map in my room, there was a stairwell next to my room but the only thing next to my room was another room. There are stairwells that only go up one floor in a four floor hotel. How bizarre.
July 25, 2014
Rated 5.0 out of 5.0 by Ed256 Good Room with Excellent Breakfast
Breakfast was fantastic. Actually included an automatic pancake maker (they were good). Room was clean and smelled good.
July 24, 2014
Rated 3.0 out of 5.0 by mattyraylite Convenient Location
Nice hotel and a good value that is close to a variety of restaurants and the interstate.
July 22, 2014
Rated 5.0 out of 5.0 by The Law Very comfortable bed and pillows
This hotel was very clean, friendly staff and very comfortable beds. We ended up because of this hotel booking another Holiday Inn Express elsewhere.
July 20, 2014
Rated 4.0 out of 5.0 by Ironmen Family Stay
Somewhat above average over all, but very comfortable bed and pillows.
July 19, 2014
Rated 5.0 out of 5.0 by MOLLY 71 CLEAN FACILITY, HELPFUL STAFF
NEED AN AUTOMATIC FRONT DOOR.
Nice new facility, Staff friendly and attentive to my needs.
July 17, 2014
Rated 5.0 out of 5.0 by Ollie1969 Guest room
Guest room was spacious, clean and comfortable. Staff was very courteous and arranged to have breakfast available one half hour earlier for our softball team to eat prior to leaving for games.
July 17, 2014
Rated 5.0 out of 5.0 by gunterk053186 Excellent Hospitality Team! Great Staff!
Staff was VERY HELFUL and WILLING to meet my needs! I had left some personal items in my room, and so I called and explained to the hotel manager how much these items meant to me, and she was more than willing to help, and got the items mailed to my home address. I very much enjoyed my business stay. The hotel is located in the middle of a populated area, so there are lots of stores and resturants to chose from. I would return to this hotel on my next visit.
July 16, 2014
Rated 4.0 out of 5.0 by sports family Large Room - Small Breakfast Area
We had a handicapped room. It was very large and comfortable. A lot of unused space. So handy to have the frig and microwave in the rooms. The bathroom was large. The placement of the towel rack was uncomfortable - right next to your head, if you were on the toilet. There were plenty of empty walls that could've accommodated the towel rack. The breakfast area was very tight - for the guests and the employees, as well.
July 15, 2014
Rated 5.0 out of 5.0 by West Coast Lady Family Reunion
Just spent one night until our cabin was available in Hocking Hills State Park
July 15, 2014
Rated 5.0 out of 5.0 by HS Teacher Comfortable, clean and airy
I would highly recommend this hotel. The service was impeccable and it was close to shopping and restaurants.
July 15, 2014
Rated 5.0 out of 5.0 by Juandoo Convenient, friendly and safe
So convenient to my sister's place. Love that we have a variety of places to meet for meals as well as shopping in the area. The staff is always friendly and helpful. The hotel parking is well lit and I have always felt safe to come in, even late at nite.
July 11, 2014
Rated 4.0 out of 5.0 by guest 2014 great location
enjoyed the variety of places to dine and shop. the hotel was comfortable and priced accordingly. safe enviroment and well lighted. good choice overall.
July 10, 2014
Rated 5.0 out of 5.0 by OneSpirit Great Service
Overall stay was great, close to restaurants, shopping, airport and interstate. I would lodge there again
July 10, 2014
Rated 4.0 out of 5.0 by Bart S15 Great Service
Reservations were easy and the staff very helpful. Check in and check out was very fast.
July 7, 2014
Rated 4.0 out of 5.0 by denbu Clean property
This hotel was your standard Holiday Inn Express. I would stay again if I was driving through Ohio.
July 3, 2014
Rated 5.0 out of 5.0 by SandraU Friendly staff
This hotel is a great place to stay when in Columbus. The staff is extremely friendly and exceeds my expectations in for filling all our needs.
July 2, 2014
Rated 5.0 out of 5.0 by NateBigBlue Friendly Staff and Clean Rooms
You will not be disappointed with the Holiday Inn-Columbus East-Reynoldsburg. It has everything you need when you have to be away from home. The rooms/bathroom were clean, beds comfortable, breakfast good--nothing to fancy-just your standard (eggs, pancakes (I think) cereals, yogurts, fruit, danishes, coffee, juice, etc. Lastly, the staff at check-in were pleasant to deal with. I would stay here again!
July 1, 2014
Rated 5.0 out of 5.0 by Pat1351 Customer Recognition is Excellent
I stay at this property once every two weeks. The recognize me and greet every time!!! It make you feel good!
June 27, 2014
Rated 5.0 out of 5.0 by geowardjr No Complaints
Overall very pleased with this location. Felt the hotel was well worth the value of what rate I paid for the room.
Had read some reviews about not enough hot water and other miscellaneous complaints. I never ran out of hot water and have to say that the price I paid to stay here was well worth it.
June 25, 2014
Rated 4.0 out of 5.0 by Bears73 Easy on/off access to major Interstate and a friendly place to stay.
This hotel is a convenient place to stay if traveling through the
Columbus, Ohio area. I stay here when traveling on the interstate on my way to Illinois. It's a good value and easy on and off access to I-70. Staff is always friendly and breakfast is a nice extra.
June 23, 2014
Rated 4.0 out of 5.0 by Heath101 Comfortable bed, staff were great, noisy neighbors even went to bed
We stayed during a busy weekend with lots of noisy youth groups around. Thankfully the group next to us seemed to have a curfew because they got very quiet after 10 PM. The staff and breakfast at this Holiday Inn Express were great. The front desk staff kept their cool while a gentleman explained that he didn't have AAA or AARP but was a member of NRA. He asked if that counted for anything. The young lady didn't know what NRA was, and was very professional and nice as the man explained it. Great job!
June 20, 2014
Rated 1.0 out of 5.0 by IHG27 service poor
they tried to charge us for breakfast when it was included-then the bar mix drinks were poor. The bill was not put under the door in the am so I went to the desk. The clerk was involved in a very long discussion with someone/guest which made the guy in front of me wait and me even longer-just to get our bills. I had been standing there a long time and just as I got to the desk a guy walked up on the side and she talked to him first-she had to have seen that I was standing there for at least 10 minutes already. That was a further delay because the guy that just walked up was complaining that they were charging him for breakfast which he was told was included also. She kept telling him it was not and to check with his boss-to which he replied check with yours. She said there was no supervisor on duty for another 30 minutes.
June 18, 2014
Rated 3.0 out of 5.0 by TGMI Great breakfast but terrible beds
The hotel was conveniently located, but the beds were rock hard. No one in my group slept well.
June 17, 2014
Rated 5.0 out of 5.0 by Rhonda25 Excellent Staff
Staff Shawnda worked with making us really want to come back.
June 13, 2014
Rated 5.0 out of 5.0 by Fae39 Mistakes become Opportunities
We had made a reservation at another hotel located directly across from the Holiday Inn Express. We walked into the Holiday Inn Express thinking it was the
other hotel. When we asked for our reservation, they couldn't find it and we realized our mistake. My husband said he liked "this" motel, it was clean and neat and the staff was so welcoming. They had a room available, so we walked to the other motel and cancelled our reservation, came back to the Holiday Inn Express and completed our reservation. We were meant to stay there and were not sorry we made the change! We like Holiday Inn Express and would like a listing of all locations.
June 12, 2014