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Rated 4.5 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Nice place for a family getaway Overall great stay with my family of 3. Located within an hour or less of just about anything! Staff was friendly, room was clean, beds and pillows were wonderful! My only complaint would be the televisions... there were no on-screen guides, no clock, no way to know what was on currently or coming on next...made it difficult to choose a channel. January 22, 2015
Rated 5.0 out of 5.0 by very good stay This HI Exress was clean, had very comfortable bedding and had a nice, warm pool. A mini-refrigerator and microwave in the room came in very handy since we had kids with us for a soccer tournament and were able to have food available without having to go out to eat. Staff was helpful and friendly. I would stay here if returning to the area. January 21, 2015
Rated 5.0 out of 5.0 by Pleasant stay Very pleasant experience staying at this Holiday Inn Express. The only thing I did not like was the Holiday Inn Express cancellation policy. Most hotels I stay at will cancel up to 6 pm on the day of arrival. I don't think I've ever done this, but I do like the option of doing so in case of bad weather circumstances, etc. January 8, 2015
Rated 4.0 out of 5.0 by Nice place TV Remote - no captions for Deaf; no Program guide available. Very basic remote for such a high end hotel! January 7, 2015
Rated 4.0 out of 5.0 by Reservation process and bathroom cleanliness I was traveling to PA for Christmas and was tired so I looked up the Holiday Inn Express hotels near Cleveland off I-80. I left my priority card at home so I tried to use the reservation system at the hotels website. I informed the agent I was a Prioity Club member and wanted to use my profile in reserving the room. When she started to ask questions regarding my name, address, credit card, I asked her again if she could access my priority club profile and she said no. I then proceeded to say good bye and looked up the Priority Club website and completed my reservation without incident. It would be my opinion that all IHG properties should use the reservation system for Priority Club or at least be transferred uopn request. The room in general was good except for the bathroom where there was black mold growing above the shower head. January 5, 2015
Rated 5.0 out of 5.0 by Great time Our family really enjoyed our stay. The pool was warm, the hot tub was hot, the staff was friendly, the food at breakfast(cinnamon rolls) was great. The staff even kept our frozen ice cream cake in their freezer until we needed it that night. We also enjoyed a NEW sofa pull out bed for one of our kids. Nice, spacious room. Low price for a great room/stay. January 4, 2015
Rated 5.0 out of 5.0 by great rest, great food, great service I see a doctor in Cleveland. I found this hotel online. We only had one minor issue that the staff immediately remedied. The bed and pillows were luxurious. Great water pressure in shower. Breakfast was impressive. I will be staying here from now on when we need a room. Easy on/off highway and less than 30 minutes into Cleveland. December 28, 2014
Rated 5.0 out of 5.0 by clean and comfortable clean, comfortable, convenient to business location and main highway access and restaurants December 27, 2014
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