Rated 3.8 out of 5 by 83
Rated 2.0 out of 5.0 by 5in3 Bathroom
Room smelled like smoke. Bathroom had hair on the floor more than just a missed stray, it was gross stuck in old grime. Food or coffee splattered on walls. Sink was cracked. The bed was comfortable and linens okay. Whole property seemed in need on renovation and sprucing up.
December 26, 2013
Rated 4.0 out of 5.0 by Consultant937 Great Experience!
My stay started with the staff welcoming me personally as a Platinum member and upgrading me to a suite on the fifth floor. The staff was extremely friendly and welcoming. I will definitely stay at this property whenever I visit the Cleveland area!
December 23, 2013
Rated 5.0 out of 5.0 by EDW1 President
When I checked in, I was met by a wonderful young lady by the name of Ashley.
She is a real credit to your company and this particular property.
Nice to meet someone who really cares and practices "customer satisfaction".
December 23, 2013
Rated 5.0 out of 5.0 by Carlald Nice, comfortable stay
We feel we received a good value and the room was clean and comfortable. We also has a nice dinner in the restaurant with a wonderful wait staff.
December 6, 2013
Rated 3.0 out of 5.0 by Nancy13354 Noise in hallway was intolerable.
The noise from the other guests was a disturbance every night. Very loud voices in the hallway. Even called front desk to complain on the middle of the night.
December 3, 2013
Rated 5.0 out of 5.0 by Fasteddi Best Hotel in Cleveland
Many thanks to Joe and all his staff for the services they provide to there guests. They make you feel like a special guest each and every time you stay.
December 1, 2013
Rated 5.0 out of 5.0 by Lila1022 Wow
This is the first ever hotel review I've written, but I feel compelled to share my great experience at the crown plaza. I was in town for an interview and staying here removed all of my stress. The friendly staff was more than happy to pick me up from the airport and take me to my interview, with a smile and great conversation. Will, the hotel manager was very accommodating and made me feel at home. My room was impeccable and very nice. I would absolutely recommend this hotel to my closest friends and would stay here again.
November 30, 2013
Rated 1.0 out of 5.0 by Kaz23 Dirty sheets!&
We stayed on nov, 19 ,2013 . Upon arrival I called down to front desk because our toilet wouldn't flush properly and our blankets and sheets had stains . They said someone would come up the maintence man was rude he did nothing and no one changed our sheets.i was very disappointed we had a long day at the Cleveland clinic and had to sleep in a dirty bed!
November 23, 2013
Rated 5.0 out of 5.0 by opsan This is a terrific property
The property is well-kept, well-staffed and provided a memorable experience. I am fortunate enough to be platinum, so was granted entry to the club room for a morning nosh and an evening beer (right after my workout .. HEAVEN). The staff is attentive and genuinely enjoys this property. Aura (the restaurant) has some creative choices on the menu, and I truly enjoyed Aitch in the bar after dinner. This property is a don't miss if you an work it into your travel plans.
November 20, 2013
Rated 2.0 out of 5.0 by t3hcr4zyc4t the only thing good was the aromatic sleep aid
I was forced to stay here after my first three choices were booked for that week, and let me tell you I won't ever miss reserving again because I don't want to have to stay here again. On the up side the amount of electrical outlets in the room was nice and the aromatic sleep aid for my weary travel hardened self was nice, but there was just not enough pros to outweigh the cons.
November 19, 2013
Rated 3.0 out of 5.0 by JCJV Shoes
I went to a wedding 11/9/13. Came back to hotel at 12:45 am with a few people. I took off my shoes and they got kicked under the bed. I left them there when I left the hotel. I called twice and nothing , not found. I checked everywhere else. On Wednesday I went to Crown Plaza and talked to the manager. She stated she would look under the bed and call me back.. Three hours later they called me back and had my shoes. I do not know whether to complain or congradulate them.
November 13, 2013
Rated 2.0 out of 5.0 by thisnicknamewasnottaken Shuttle Misinformation
I booked this hotel specifically because I had an appt. at the main campus of the Cleveland Clinic and was told that the shuttle could take me there. It was very clear in the conversation that we were both talking about the main campus. Once we arrived, we were told that the shuttle would not take us to the main campus but only to the nearby campus. In the morning, I spoke with the shuttle driver and it was obvious that many other patrons had been given the same false information. Thankfully, we had the use of a car and were able to work out the logistics of getting me to the clinic while my husband took a conference call. I recommend to this hotel that they expand their shuttle boundaries to the main campus. With the closure of the guest house at the main campus, people will be looking for alternative hotels. After this experience, I do not see it as an alternative. Minimally, the staff all need to be clear and consistent about the shuttle boundaries. As IHG Rewards members we were upgraded to a better room without requesting it, so that was a plus.
November 11, 2013
Rated 3.0 out of 5.0 by tomatoseed Staffs are very nice
The staffs are very nice and helpful. However, the room is disappointed. I found out that my blanket has multiple bloody spots!!! But it was 1130 in the evening, and I could not afford to call house keeping and wait. But it was very gross. I slept without blanket.
November 9, 2013
Rated 5.0 out of 5.0 by royboy2013 excellent staff experience
I would like to commend the following for excellent service and friendliness:
Eddy and Jacia in the bar.
Pat, our server in the restaurant and
Sandy in the 5th floor lounge.
We enjoyed our stay and hope to return on our next trip to Cleveland
November 8, 2013
Rated 5.0 out of 5.0 by RAK406 Clean, Comfortable & Friendly
Visiting the Cleveland Clinic for treatment is always a stressful time. This time we needed to stay overnight, and I am very glad we did. The staff was friendly, professional and very helpful. Our room was very clean and comfortable. The pool and hot tub added some fun and relaxation to our trip. We couldn't have asked for a better place to stay. We are glad to have found our "home away from home" for our upcoming visits to Cleveland Clinic. I would highly recommend!
November 6, 2013
Rated 1.0 out of 5.0 by EHSOhio Not a very good experience
The bed sheets felt like newspaper
The bottles of shampoo and lotions were half empty and appeared to be used
my husband is a platinum member and the room was right near the elevators and we were woken up twice, once at 2:30 and again around 3:00 by very noisy guests talking very loud and arguing in the hallway by the door
In the morning as we were getting ready to leave there was a large bug crawling on the wall.
October 26, 2013
Rated 2.0 out of 5.0 by 101713 Not great
When we first walked in the side door, we almost left...it smelled of smoke. The room was nice looking, but the bathroom was dirty. The shower had dirt and grime, the floor was dirty and the trash can was dirty. When we pulled out the chair at the desk, it was covered with crumbs. The staff was nice. We had dinner at the restaurant - not very good at all. Overall, not impressed and just happy we were only staying one night.
October 21, 2013
Rated 5.0 out of 5.0 by Tammy1027 Nicest hotel I been too!!!!
I really enjoyed my stay at this hotel. The entire staff was very profess, polite and helpful. Everyone always had a smile on their faces and greeted us everytime we crossed path. I will definitely be staying here in the future. The rooms were extra clean and comfortable. The pool was a good luxury too, very huge. Me and husband didn't want to leave. Great place!!!
October 17, 2013
Rated 3.0 out of 5.0 by jazzy3star Make sure you know what you're getting!
We called before we booked and asked if a standard room was 2 queen beds. We were told yes! When we arrived, they gave us a king and said "Whatever we have available is standard." Not what we wanted or expected.
October 2, 2013
Rated 5.0 out of 5.0 by Cleveland5 Beautiful Room
This hotel was very BEAUTIFUL. I went their for leisure and it was GREAT. It was very spacious and relaxing. My only complaint was the bathroom was VERY small.....but CLEAN. I will definitely stay here again.
September 26, 2013
Rated 4.0 out of 5.0 by Kunks Comfortable bed and found and delivered refrigerator needed for meds
Comfortable bed,nice warm indoor pool area and they did locate the needed refrigeratoe
September 25, 2013
Rated 5.0 out of 5.0 by LB0808 Business Travel
This Cown Plaza is one of my most common travel locations. This Hotel has a Great location, provide clean rooms, and has a club lounge for IHG Members.
September 24, 2013
Rated 5.0 out of 5.0 by AndTravler Great Stay
I have visited this location a few times and every time the staff is kind and courteous. The accommodations in the room are comfortable while leaving enough room to work. I would recommend staying here if you are visiting Cleveland or Akron Area. It is centrally located and a quick commute. I will stay here again and again!
September 18, 2013
Rated 4.0 out of 5.0 by Jean101 Comfortable bed and very helpful staff
My husband and I stayed at Crowne Plaza while visiting the Cleveland Clinic. Since this was a stressful time due to a medical condition, I especially appreciated the thoughtfulness of the entire staff at the Crowne Plaza - Independence. The staff (especially Will and Ted, the bus driver) were exceptionally helpful. Since I did not carry my laptop, I greatly appreciated computer access in the lobby. The bed was comfortable and the bed linens were very nice. I was extremely pleased to see that there was a lighted magnifying makeup mirror in the room! The food at the Aura Lounge was excellent and the waitresses were especially pleasant. The only thing that was lacking was affordable transportation. It would have made our trip easier if the Crowne Plaza bus would have been available to transport us to the Cleveland Clinic and nearby mall - even with a fee. The Front Desk staff were great in that they arranged taxi pickup for us, but the taxis were very expensive - $80 for transportation to and from the mall!
September 15, 2013
Rated 5.0 out of 5.0 by Rachael111 Perfect for the night!
I recently stayed there hosting a bachelorette party for the bride, me and one other. The accommodations were perfect. We were able to relax in the pool, watch movies in the room, and go to dinner seconds down the road and everything was right there rather than going to downtown. The staff was extremely nice and inviting when we arrived and the rooms were clean without remark. I have already suggested this hotel to other people and I will stay again!
September 12, 2013
Rated 4.0 out of 5.0 by MadKing breakfast in your dining area
After all of the courteous treatment by every member of your staff, I was very disappointed with breakfast in the lounge area. The food was excellent but the staff was not. The person who seated us acted as if there was a line of people banging on the door to get in, there was not, just us 3 people. The server rarely came around and we had to go and get utensils from another table (I saw others doing this as well), she seemed more interested in collecting the bill. I can't rate this experience as poor, but I would not rate them much higher. The chef was out on the line at one point checking food levels and he was friendly and professional.
September 12, 2013
Rated 2.0 out of 5.0 by SouthValley2 Comfortable Bedding but a tad disappointed...
I have always loved Crowne Plaza hotels, they have always been just a step above the rest in my experience, except for this location - we were a bit disappointed!
Staff were wonderful, the gal at check in was so kind and personable, give her a A Plus......the Lobby area was beautiful, clean, sparkling, just as expected from the Crowne Plaza...However the building itself, was old, showing age and a bit dirty........so we walk down the hallway, great carpets and paint, looks more high end, then enter the room.........eeekkk...looked like an "other name hotel" that had been attempted to be remodeled.......the room walls had been covered with nice wall paper, however the walls needed to be patched or completely redrywalled because you could see every bump and lump in the old drywall, kind of tacky...Furniture was very nice, bed very comfortable with nice bedding, loved that...Then there was the bathroom, nothing special there.......dirty, dirty corners...and there was a hair in our bathtub.......Oh not good, creeps a person out...again, it appeared as if it were once a lower grade hotel that had been remodeled to represent a higher end hotel.......nothing special about the bathrooms at all......disappointing. AC unit could not be controlled, it was either way too hot or way too cold, we settled for too cold and slept with blanket up to nose. Husband ordered room service, it was quick and the food good, thank you.........Rent a movie, are you kidding me, who really pays 17.99 to rent a movie in their room, you can purchase it and watch it over and over for that price, that was disappointing since we were there because I had a procedure at the Cleveland Clinic so my time was spent resting in bed, with initial hopes of watching a good movie...that wasn't the case. I would have to rate this location as our least favorite in all the Crowne Plaza's we've stayed at....We had other options in the area that offered just about the same rate, but we picked Crowne Plaze based on the great Cleveland Clinic rate and the pictures...We really could of stayed at the your competer and had a much nicer room experience...Sorry Crowne Plaza...Thank you for the Cleveland Clinic rate, but not what we've come to expect from Crowne Plaza....
September 9, 2013
Rated 2.0 out of 5.0 by lsfb Hmmm.
Got there for early check-in, okay, 12:30ish. Cleaning floor, slight detour, no one to take bags, had to find carrier and return it. Ask for King bed, given 2 double bed room w/ frig & microwave. Called, they switched us to King bed room. No wait. But now, King - no frig or microwave. Unloaded. Sticky doorknob (in & out), sticky closet door, bath door, toilet seat, desk, etc. (maybe the cleaning product?) yuck. Cleaned everything, just in case.. Plenty of room for frig/micro. Three small drawers for clothes in DESK. Comfortable looking room, but inefficient. Didn't want to use shower, hairs. Bed okay. Blanket too heavy - on and off during the night. Both of us were up at 3:00 am, decided to get the heck out. Checking out receipt was $25 less that what was charged. Called they will reimburse. No carrier, desk clerk said "right around the corner" I said "no". He unlocked the room they were in to get me one. Didn't offer help or ask how our stay was (good think, huh?) Disappointing. PS Beautiful pool & we were planning on a swim but at 3:30 am, I think we couldn't wait to go home. OH, same guy cleaning floor, brought up our 2nd key, and saw him again with room cleaning cart (worker!). Sorry. Won't be back.
September 8, 2013
Rated 5.0 out of 5.0 by Msteff Nice Experience
Thoroughly enjoyed our stay at the hotel. Lovely room, good service......especially the shuttle service. Rick, the driver, went above and beyond to provide comfort, ease, convenience and knowledge! Front desk staff was friendly, knowledgeable and very pleasant. Only drawback: no regular coffee in our room (only decaf). Also would suggest serving some type of continental breakfast......
September 4, 2013
Rated 1.0 out of 5.0 by Crownplazacleveland Rude staff
Management does not know how to treat guests. Even the night manager screamed at a guest, got in his car and squealed out of the parking lot.
I don't believe I have ever witnessed a hotel with no professionalism from management and not a clear understanding off what Guest Service truly is.
I can list several other things I witnessed but it would fill up this entire page.
Bottom line Train your managers and staff to take care of your guests and honor what your Hotel has committed to.
September 3, 2013