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Rated 4.7 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Definition of customer service As we were traveling back to Colorado from California, we decided to stay in Richfield. It was late in the evening and we were tired. We were traveling with our small dog and had called a few other hotels prior to calling the Holiday Inn Express. Each of the other hotels said they were full and could not help us. LaNeal was working the front desk and his response was, " We are pretty full but stop by and I am sure we can accommodate you." He certainly knows the meaning of customer service! When we arrived he was amazing and extremely helpful. When making this trip in the future, we now have a comfortable place to rest. September 3, 2014
Rated 5.0 out of 5.0 by Clean and extremely comfortable room Would not hesitate to recommend this Holiday Inn and Suites could not fault any aspect of our stay. September 3, 2014
Rated 5.0 out of 5.0 by Peaceful Getaway We really enjoyed our overnight stay. Our boys felt like this was their castle and they were kings! September 2, 2014
Rated 5.0 out of 5.0 by Immaculate hotel and friendly staff! I was pleasantly surprised when we arrived. The front desk staff who checked us in was very friendly, the room was clean and beautiful, and the pool looked great. Unfortunately, we didn't have time for a swim since we arrived so late and had to leave early the next day. The mattress was super comfy. I actually wanted to check the brand of mattress since I usually have a hard time finding comfortable mattresses for home but had forgotten to do that before leaving the hotel. This was a great midway point for our road trip from Denver to L.A. I will definitely be staying here on our next trip to California and will take advantage of the pool next time too! August 29, 2014
Rated 5.0 out of 5.0 by Great service, quite, very clean Great place to stay at! Quick and easy access off highway, very quite. August 29, 2014
Rated 5.0 out of 5.0 by Nice comfortable stay Clean rooms, nice hot breakfast, but staff not attentive or knowledgeable about the area. Had to wait 15 minutes at the counter for checkout in the morning before someone showed up. No bells for calling staff inside. August 27, 2014
Rated 5.0 out of 5.0 by Friendly staff, excellent value -extremely accommodating/nice staff -good breakfast -clean hotel -comfortable beds -convenient to city center August 26, 2014
Rated 5.0 out of 5.0 by Great Service Very clean place and the pool was great! Thank you! August 25, 2014
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