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Rated 4.5 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Hands down, best staff at any hotel! This was hands down, the best staff that has ever served us, and we've stayed at many different hotels for business year round. We love that every employee were so accommodating and went above & beyond to ensure we had a great experience! They made me a raving fan of this specific hotel & I will always stay here when I'm in their area. Thank you! January 27, 2014
Rated 4.0 out of 5.0 by Nice Facility; Poor Customer Service The facilities at this location are great, however, the staff, except the cleaning staff, is a bit short. They are very abrupt in answering questions, and especially the night crew. Just a 'tip' when people are traveling, they really, really like motel staff to be courteous and understanding. Conversation never hurts. Great rooms and pool area! January 14, 2014
Rated 5.0 out of 5.0 by Best Staff of any I deal with I'm on the road 4 nights a week and this is my favorite place to stay. The rooms are always clean and comfortable. The best thing about this HIE is the staff. Heather and Mark are constants and all of the staff from the front desk, breakfast attendant, maintainence engineer and housekeeping are tops. Never a negative face to be found. I've been staying here for over 2 years and when in Tri Cities is my only choice for lodging. January 11, 2014
Rated 5.0 out of 5.0 by Char C. Cheerful and friendly greeting at front desk. Colors and design of room were exceptional--lovely. Clean. Impeccable. A wonderful overnight stop. January 8, 2014
Rated 5.0 out of 5.0 by Awesome pool and family suite This hotel definitely lived up to my high expectations. I can always find something wrong at a hotel (usually many); however, I could not here. The pool area is large, non-echoy, nice sized hot tub, and open 24 hours; breakfast bar has many options and coffee is served all day; we were met with cookies and milk at check in, very clean rooms, DVD with TVs for kid movies, lots of space to move about in suites. Would definitely go back! December 31, 2013
Rated 5.0 out of 5.0 by Comfortable bed We had a great nights rest, beds were great and the kids enjoyed the pool and hot tub. They even had hot soup and fresh cookies in the evening and a great breakfast selection in the morning. December 29, 2013
Rated 5.0 out of 5.0 by Excellent My first time though the area and first time at this hotel.. but it was up the high standards I have to come to enjoy with the HIE line of hotels.. Was upgraded to a suite due to my Elite status without even asking.. Room was great. quiet.. and great view .. The breakfast was excellent... and plentiful.. Overall another excellent night of sleep.. Will do it again when I pass through! December 27, 2013
Rated 1.0 out of 5.0 by You have lost me as a customer I have been a very loyal Holiday Inn Express customer for years, searching out the Holiday Inn Express whenever and wherever I traveled. After interacting with the dishonest and greedy management at the Richland Holiday Inn Express however I will no longer be a customer. I would not recommend this location or any location owned by this particular management company. December 22, 2013
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