Rated 4.5 out of 5 by 49
Rated 4.0 out of 5.0 by ServiceSalesMark Quick stop hotel
Pretty nice hotel. Could smell cigarette smoke in the room whenever the HVAC came on. First floor room, so came in from the parking lot. Not the hotel fault so not giving a negative review, just commenting that it was pretty noticeable and annoying. Breakfast room was clean and well organized, the room was quite nice and the location was good. Would stay here again.
November 26, 2013
Rated 5.0 out of 5.0 by MsMoe Great Staff
We stay at this Holiday often and always find the staff friendly and very accommodating. It is a very convenient location for us, as it is very close to family and friends. We will continue to stay at this location whenever we are in town
November 21, 2013
Rated 5.0 out of 5.0 by Lynn1978 Comfortable hotel and friendly staff
The staff was very welcoming and friendly. My room was clean and comfortable. I think it's time to up-grade the beds. I stay only at Holiday Inn's and it seems like the beds other places are more comfortable. I would recommend this hotel to anyone staying close by. In my opinion only, I feel the price is high, but this would not prevent me from staying time and time again.
November 20, 2013
Rated 4.0 out of 5.0 by DK23 Bed mattress was disappointing
Good news is I have had a more comfortable bed at this location before, bad news bed needs to be replaced. Food and amenities were as expected otherwise. The cost always seems high for the Tri Cities to me. Cheaper to stay in Portland at a similar hotel and same brand. Just saying.....
November 10, 2013
Rated 5.0 out of 5.0 by kat37 Great Stay!
We booked a queen suite for one night. We ended up extending our stay partially because of the excellent accommodations. Our 75 pound lab was welcome. The room was very clean and well appointed. My daughter loved the pool, and the soup, milk, and cookies in the evening. Breakfast was good. The staff was very friendly and competent. We had a great stay, here look forward to staying here again.
November 5, 2013
Rated 5.0 out of 5.0 by ConstantTraveler24 Great stay!
Clean rooms, friendly staff, great amenities, decent options for breakfast, and easy location. We received a free upgrade to an executive suite during our stay, and we couldn't have been happier with the gesture. The room was huge, very clean, and had all of the appliances we could need (fridge, microwave, dishes, etc). It was an exceptionally great stay!
October 29, 2013
Rated 5.0 out of 5.0 by commen12345 top notch manager
Top marks go to the excellent manager, Heather, and her kindness and quick action with the complaint I had regarding housekeeping. It is because of her extreme helpfulness that I will continue to book Holiday Inn properties. I may not visit Richland, WA, in the near future, but will definitely stay at this property should I return to the area.
October 25, 2013
Rated 4.0 out of 5.0 by TerriBear Comfortable bed and pillows
The room was very nice. I really enjoyed having the sliding door to outside, made it real easy to take the dogs out. Quiet. Friendly, helpful staff.
October 23, 2013