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Rated 4.5 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by very clean and friendly staff This hotel was very clean and the staff very friendly. If we wouldn't have known better, we would have thought this hotel was new based on its condition. August 27, 2014
Rated 5.0 out of 5.0 by Great Place to Stay The room was fantastic, loved the pillows with firm and soft. Tv worked great and the internet. Had a great nights sleep August 22, 2014
Rated 5.0 out of 5.0 by Staff Great Staff!!! The staff is friendly, responsive, and already available. I really enjoy my stay because of the friendliness. I have stayed numerous times tis year at th is location. August 21, 2014
Rated 5.0 out of 5.0 by Pam The staff is friendly and helpful. The location is quite, near shopping, dinning, and freeway access. The rooms are clean and comfortable. The pool and hot tub are great. We enjoyed the breakfast and appreciated the longer hours on weekends. One of my favorite places to stay. August 21, 2014
Rated 5.0 out of 5.0 by Back again -and again it was a pleasure! Great staff! Great facilities and fantastic staff. Just a bit out-of-the-way. Once entrance was found -great location. Will be back again. August 20, 2014
Rated 5.0 out of 5.0 by Gluten Free breakfast options! My husband travels to Kennewick for work often so he/we have stayed in several hotels in the Tri-cities area and this Holiday Inn was by far the best! Great staff, very clean, excellent choices at breakfast- even gluten free and dairy free options (this is a big deal for my family). The first 3 nights we stayed in a suite and it was very comfortable for the 4 of us (1 being a teenager). We spent quite a bit of time in the room just relaxing so this room was perfect for us. The pool was clean and warm enough even this momma swam (usually the pool water is too cold for me) the spa was a nice size and was HOT (often hotel spas are not hot enough) and the ambiance in the pool area far exceeded other hotel pools- with the fake cliff/rock look and water falls made it tropical. About an hour after check out we found out that my husband had to work a little longer in the area so I automatically called the same Holiday Inn and booked a room for one more night. Our suite was no longer available so we stayed in a standard room which was just right for the one night. They even brought us a roll away bed for our younger son. We will definitely be staying here again. I would honestly say the only negative was the location- and I just mean where its located for driving purposes, not sketchy area. Super close to the mall, right next door to Kohls (these are all positives to me). Fortunately we are familiar to the area but someone unfamiliar may have a hard time getting to it. August 20, 2014
Rated 5.0 out of 5.0 by Most enjoyable Holiday Inn Express stay in a long time!! I traveled a lot with the USPS before I retired. I always stayed at either a Holiday Inn or a Holiday Inn Express when one was available. This Holiday Inn Express is one of my top three I ever stayed at. And the breakfast offered was the best one ever. When we travel through this area again I will stay at this Hotel!! August 17, 2014
Rated 3.0 out of 5.0 by No Parties I was shocked as a Platinum elite customer before check-in for my room that I had to sign a disclosure that I would not party in the room or allow others to party in the room. I could see if was a one time customer checking in but really Platinum elite I stay in Holiday Inns all the time and this was so off putting. The room was nice and breakfast was the typical HIE fare nothing different. The gym was very minimal and the exercise bike screen was going out and very difficult to see. Not one of the better HIE hotels I have stayed in and the advertisement that the room overlooks the river is a little far fetched. Should state the nicest rooms overlook the MOR and Ashley furniture buildings. The staff is very friendly just not all it was labeled to be. No acknowledgement as to being a platinum member. August 16, 2014
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