Rated 1.0 out of 5.0 by RC13 Front desk manager not helpful at all
I recently stayed here and had to check out early due to business. I expected to pay for that night which was fine because i was checking out unexpectedly. The problem starts when they cant give me a copy of my bill. They say they can email it to me. I say okay and double check the email. Good to go right? Wrong!
I wait patiently thru the weekend, still no bill. I call them, get a bunch of excuses, give them another email and still no bill to my in-boxes. And yes, I checked the spam, junk, etc...
Im working in the area again this week, so I stop by to "pick up" a copy of the bill. Well, they give me a two page copy littered with debits and credits, taxes and fees, etc that I can barely understand. I only stayed 4 nights, it shouldn't be that difficult... I have to submit these for business expenses.
Again, I get more excuses from the front desk, and he is a so called "manager". All I wanted to hear was, Im sorry we screwed up, let me fix this. He even picks up the phone when Im trying to get an explanation on my bill and proceeds to talk to this person instead of asking them to hold...
I have stayed here many times in the past and this was the first time they totally flopped on their customer service, but Im going to try other hotels in the area for now on. It was totally disrespectful.
May 15, 2013
Rated 5.0 out of 5.0 by CandJC One of our favorite Holiday Inn Express Motels
You wont be disappointed at this Holiday Inn Express.
The rooms, service, and breakfast are all excellent. They do something we've never seen done at any other motel - each evening they have a crockpot of freshly made soup and warm cookies set out....Yumm! Nice touch!!
May 11, 2013
Rated 4.0 out of 5.0 by MichaelAtAmazon A Delight for the Tri-Cities
As an Amazon employee, I visit the tri-cities frequently, and did not discover this Holiday Inn Express until 2013. I'm sorry it took so long. The rooms are spacious and well-kept, the front desk staff is terrific and, while I'm not a fan of carb-laden foods, breakfast is definitely a step-above the local offerings. I especially love the pool area - no one seems to know it's there, so I swim in the mornings. the workout room is depressingly familiar for the tri-cities - inexpensive cardio machines crammed into a small room with a television set. I could optimize the space in the room with some free weights and exercise mats.
May 1, 2013
Rated 5.0 out of 5.0 by WineMan1 Very Convenient
The suite was a little high priced. But it was very nice and roomy. The location of the hotel, literally 2 minutes from the mall and less than 2 minutes from freeway access, made it ultra convenient.
The evening soup and cookies/milk were nice touches as well.
The only downside was that the maid did not change the bedding in the sofabed being used and also knocked on the door to do cleaning super early in the morning (our fault for forgetting to put the DND sign up)- but it was before 8 am. Also, when I first opened up the sofa to use the bed, there was rubbish/food crumbs- so not as clean as you would hope to find.
March 27, 2013
Rated 5.0 out of 5.0 by Wow5 Great Priority Goodie Bag
Great service all around but they have one fo the best goodie bags for Priority Club members with apple, orange, water and other goodies.
March 25, 2013
Rated 5.0 out of 5.0 by CaptainDarryl Excellent without a doubt !
I have spent the night at Holiday Inn properties over 1500 times and have been the past in the top 1% of Holiday Inn Customers. With that said this is on of the best locations I have ever stayed at. From the staff to their breakfast, they didn't just put out a few of the items and change it up for the next day, they had it all out for a great selection every morning.
Great job and I know if I'm in that area again where I'll be staying.
March 24, 2013
Rated 5.0 out of 5.0 by TriCitiesTraveler 10 years of EXCELLENT Service
I have been staying at this hotel for 10 years for business in the Tri-Cities area. The accommodations and service is 2nd to none. Great work!
March 4, 2013
Rated 4.0 out of 5.0 by Carrie816 Very nice staff
Bed is hard as a rock, and could not adjust temp in the room I was in. I had to open the window, in January, for the night, in order to sleep comfortably. Shower curtain always smells like mildew, so this time I brought some Lysol, and it worked.
Room is very clean, except for smelly curtain. I wish the mattress was not so hard, I got up with a backache. I am used to Holiday Inn Express, so always stay, if I can, except where the Hotel is old and needing an upgrade. I find most all of them have a problem with an uncomfortable mattress and smelly shower curtain. I always have good service, and it always looks clean.
I have to take spare toilet paper roll out of holder, so I can unroll the one in use. (A bad design)
I like the microwave, for popcorn, the refrigerator, for left overs.
The breakfast is decent for what it is.....heated frozen, or ready to mix and heat food. Coffee is always good.
January 15, 2013