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Rated 4.6 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by MOST COMFORTABLE BED EVER!!!! That is if you like downy, sleeping on cloud beds. If you like a firm mattress, you may want to mention this at booking..... quiet out of the way location. Loved the patio balconies along the north(?) side of the property. September 5, 2014
Rated 4.0 out of 5.0 by business stay Okay but little things such as no working remotes in rooms was very annoying. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and quiet rooms. Very clean rooms. Extraordinary comfortable beds with a variety of pillow firmness to choose from. Very quiet rooms. Able to sleep comfortably and easily the night before a race. September 1, 2014
Rated 5.0 out of 5.0 by My choice for the Tri-Cities The Richland Holiday Inn Express is a great find. I like the locaton and the hotesl amenities and staff are great. Also I think the complimentary breakfast is the best I have experienced out of all the Holiday Inns I have stayed at. Very friendly and attentive staff and love the evening cookies in the lobby. September 1, 2014
Rated 5.0 out of 5.0 by First time at HI Express was great Fantastic staff and facilities. Great breakfast with a large variety of foods available. Bacon every morning would be an improvement though. Not the cheapest room available but you get plenty of value for your dollar. The location is a little tricky to access due to the highways in and around Richland but well worth the little extra effort to get to. August 31, 2014
Rated 5.0 out of 5.0 by Great service. As usual!!! I've stayed at this hotel every month for 9 years. The service has always been great. The upgrades look wonderful. The morning staff put out breakfast early for the people that start really early. The manager, Mark is always friendly and remembers your name. August 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed; great TV! As Senior Citizens my husband and I travel for fun and relaxation and were able to unwind in a clean and comfortable setting. The window covers provided amble sleeping time even after the sun arose. And, when we were ready to eat, they were still serving freshly baked cinnamon rolls along with any thing else we chose for breakfast. August 29, 2014
Rated 5.0 out of 5.0 by very clean and friendly staff This hotel was very clean and the staff very friendly. If we wouldn't have known better, we would have thought this hotel was new based on its condition. August 27, 2014
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