Rated 4.6 out of 5 by 190
Rated 5.0 out of 5.0 by Joanne55 Great night sleep
Our room was upgraded to a suite and it was wonderful! The best mattresses we've slept on while staying away from home. We had trouble figuring out the TV remote and when called they came up immediately and showed us how to work the remote. Breakfast was great! We've come to expect nothing but the best from Holiday Inn and are never disappointed! We'll be staying at the Holiday Inn in Reno next weekend and are expecting the same exceptional treatment.
February 24, 2015
Rated 5.0 out of 5.0 by Just K Top Notch Richland Option
The team at this Holiday Inn is on the ball. Housekeeping keeps the rooms incredibly neat and tidy. Very sanitary conditions. The breakfast consisted of a variety of tasty hot and cold options. the property was clean and orderly, and in outstanding condition. Mr Palmer runs an incredibly efficient, effective, and courteous team!
February 24, 2015
Rated 5.0 out of 5.0 by keck608 Great Stay!
Nice hotel which is close to events and shopping in Kennewick, WA. The Hotel staff were all very nice and helpful and filled us in on places to eat near where we were going for the evening.
We needed extra towels which were given to us but they were willing to deliver them.
The pool and hot tub were clean and the temperature of each was perfect.
We enjoyed our stay greatly.
February 16, 2015
Rated 3.0 out of 5.0 by Loren L. Nice place to stay!
We really like the Holiday Inn Express hotels. That is where we prefer to stay wherever we go. The Richland Holiday Inn Express is very nice, like all of the others we've booked. There was only one problem with this particular visit: some staff member placed us on the "DND" (DO NOT DISTURB) list for our second evening there. So when we returned from the funeral for a restful night in a cleaned room, it was not attended to by housekeeping. I contacted the front desk right away and the young man was very apologetic, asked us what we need, and within a few minutes he was at our door with everything we requested. I was very impressed with him and appreciate his response greatly. We will definitely stay at this hotel again!
February 12, 2015
Rated 5.0 out of 5.0 An excellent stay
I don't often give out good marks to hotels. I am a picky traveler with what I consider to be high standards. I was absolutely impressed throughout my stay at the Holiday Inn Express in Richland, Wa. The lobby was welcoming and friendly, the staff helpful and accommodating. My room was well appointed and comfortable. Even the desk and chair were a pleasant surprise. And to top it off, they had my favorite tea in the brewing station! My only possible complaint was the AC was a little noisy (and barely so), but since it was winter I didn't really need it. High grades all around. Well done, Holiday Inn Express. I will definitely be back!
February 10, 2015
Rated 5.0 out of 5.0 by Woodwkr Perfect Stay
As good as it gets.....I would stay here again in a heartbeat....Thanks!!
January 21, 2015
Rated 5.0 out of 5.0 Very good hotel for what it is
I stayed here 3 days and 2 nights and it was quite pleasant. The rooms were clean, staff was friendly, and this hotel is located centrally in the Tri-Cities, WA. I absolutely loved the complimentary hot breakfast in the morning. Check in was fast and easy as was check out. They have an indoor pool which looked nice but I didn't use it. The price did seem a little higher than it could have been but, overall, it was a nice stay.
January 21, 2015
Rated 5.0 out of 5.0 by grandlady Quiet, Relaxing and Comfortable...
The hotel is clean and the front desk service is personable and kind.
January 20, 2015