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Rated 4.6 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Great Time We loved our stay at the HIE in Richland. The staff was very friendly and the hotel itself, including our room, was clean and comfortable. We definitely will stay here next time we are in Richland. It was very close by to nice restaurants and the shopping mall. September 17, 2014
Rated 5.0 out of 5.0 by friendly staff very friendly staff and accommodating. Easy check in September 15, 2014
Rated 5.0 out of 5.0 by Great stay for family Very nice, clean hotel. The indoor pool was nice on a windy day. The hot breakfast was good with plenty of choices - my 4 year old daughter loved the pancake maker. The 2 queen suite was very roomy with nice amenities. Will stay again! September 12, 2014
Rated 4.0 out of 5.0 by Clean room Excellent room except for location by elevator. Just try not to get a room by the elevator. Nice staff, good hotel. September 11, 2014
Rated 5.0 out of 5.0 by GREAT EXPERIENCE Lee the front desk person made for an excellent stay and our expectations were exceeded. On our first night, one of the chairs on our deck collapsed and I called down to the front desk. After checking to insure no one was injured, he brought a new one up right away. In addition, he was very helpful with helping us find water and other activities to do. He really assisted us with a great experience there. When we return to the Tri Cities we will most certainly contact Lee for a reservation. He is the BEST and gives EXCELLENT customer service. September 10, 2014
Rated 3.0 out of 5.0 by Maintenance & attention to detail Room maintenance required attention. Room service personnel should notify maintenance when problems noted. Room not serviced after first night - discussed with office personnel and manager. Be careful when parking next to perimeter grass - sprinklers may get vehicles wet and leave water spots. September 7, 2014
Rated 5.0 out of 5.0 by MOST COMFORTABLE BED EVER!!!! That is if you like downy, sleeping on cloud beds. If you like a firm mattress, you may want to mention this at booking..... quiet out of the way location. Loved the patio balconies along the north(?) side of the property. September 5, 2014
Rated 4.0 out of 5.0 by business stay Okay but little things such as no working remotes in rooms was very annoying. September 2, 2014
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