Rated 4.6 out of 5 by 126
Rated 5.0 out of 5.0 by YBETCHA Great Time
We loved our stay at the HIE in Richland. The staff was very friendly and the hotel itself, including our room, was clean and comfortable. We definitely will stay here next time we are in Richland. It was very close by to nice restaurants and the shopping mall.
September 17, 2014
Rated 5.0 out of 5.0 by acap62 friendly staff
very friendly staff and accommodating. Easy check in
September 15, 2014
Rated 5.0 out of 5.0 by albert23 Great stay for family
Very nice, clean hotel. The indoor pool was nice on a windy day. The hot breakfast was good with plenty of choices - my 4 year old daughter loved the pancake maker. The 2 queen suite was very roomy with nice amenities. Will stay again!
September 12, 2014
Rated 4.0 out of 5.0 by abee Clean room
Excellent room except for location by elevator. Just try not to get a room by the elevator. Nice staff, good hotel.
September 11, 2014
Rated 5.0 out of 5.0 by Constance from WA GREAT EXPERIENCE
Lee the front desk person made for an excellent stay and our expectations were exceeded.
On our first night, one of the chairs on our deck collapsed and I called down to the front desk. After checking to insure no one was injured, he brought a new one up right away. In addition, he was very helpful with helping us find water and other activities to do. He really assisted us with a great experience there.
When we return to the Tri Cities we will most certainly contact Lee for a reservation. He is the BEST and gives EXCELLENT customer service.
September 10, 2014
Rated 3.0 out of 5.0 by Squid13 Maintenance & attention to detail
Room maintenance required attention. Room service personnel should notify maintenance when problems noted.
Room not serviced after first night - discussed with office personnel and manager.
Be careful when parking next to perimeter grass - sprinklers may get vehicles wet and leave water spots.
September 7, 2014
Rated 5.0 out of 5.0 by Carm72 MOST COMFORTABLE BED EVER!!!!
That is if you like downy, sleeping on cloud beds. If you like a firm mattress, you may want to mention this at booking..... quiet out of the way location. Loved the patio balconies along the north(?) side of the property.
September 5, 2014
Rated 4.0 out of 5.0 by jhande business stay
Okay but little things such as no working remotes in rooms was very annoying.
September 2, 2014