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Rated 4.5 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Outstanding property! At the last minute we had to move out of our home while our hardwood floors were being refinished. Holiday Inn Express,Richland is the closest hotel to our home and my husband's business. Our room was fantastic! Comfy beds, dining area with real dishes, great desk and occasional coach and chairs. Our balcony was a terrific place to relax and view the river. The staff greeted us each time I came and went and were so very kind. Breakfast was wonderful and the space is large enough to accommodate business and leisure guests. It seemed funny staying at a hotel just a few miles from where we live. I will definitely recommend this property for anyone staying in TriCities, Wa. July 28, 2014
Rated 4.0 out of 5.0 by Eased the angst of a stressful workweek. Staff were very friendly and attentive. I arrived late and they made me feel from the onset that everything was fine and that they would wait just for me if they needed to. Likewise, I needed to cut my reservation short by 2 days and they took it in stride and I had my receipt in no time. A not-so-attentive agreeable staff could have added to the stress of my workweek away from home, but instead the staff at H.I.Expr. Richland eased my load. I had some equipment functionings not to my liking, but they paled in relation to the excellent service. Thanks! July 28, 2014
Rated 5.0 out of 5.0 Excellent motel As always this is a great place to stay, they remember me by my name and treat me like family. This is my favorite place to stay when traveling. July 27, 2014
Rated 5.0 out of 5.0 by Very happy Awesome. COuldn't have been more enjoyable. I loved it, just loved it, amazing as always July 25, 2014
Rated 5.0 out of 5.0 by Fantastic value, quiet, great staff! Was a little awkward to get to... strange road system near hotel. Once there, the fantastic staff, great value, and very quiet atmosphere was perfect. Front desk staff were incredibly helpful. Suggested dining venues were fabulous: Ice Harbor Brewery: Kennewick is a must! Will be back -soon! July 25, 2014
Rated 5.0 out of 5.0 by Overall great service This holiday inn express is one of the best i have stayed in, would highly recommend it to my friends to stay in. July 14, 2014
Rated 5.0 out of 5.0 by Restful night and good area I travel a lot for business and this is a very nice HIE property. This started at the front desk and I had a great first impression based on this. The hotel is close to the 240 but you don't hear any noise from this. July 10, 2014
Rated 1.0 out of 5.0 by Poor quality The stay in this hotel was disgusting. We were required to make up our own beds, someone spit all over the elevator walls, and after being notified, the staff did not clean it up, instead, allowed it to dry and remain on the wall the next day (and I only mention two of the list of complaints). I will never stay at a Holiday Inn Express again. I recommend staying away from this hotel and if this particular hotel is an example of the chain, stay anywhere else. July 5, 2014
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