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Rated 4.4 out of 5 by 309 reviewers.
Rated 3.0 out of 5.0 by Comfortable bed The staff was pleasant, The lobby was attractive and we love most Holiday Inns September 30, 2015
Rated 5.0 out of 5.0 by Slept like a rock, it was great. The bed was so nice and clean. We had no problem sleeping. It was very comfortable. September 29, 2015
Rated 3.0 out of 5.0 by Comfortable Bed I have stayed at this location numerous times The staff is always courteous and helpful. Rooms are clean and comfortable. I stay at Holiday Inn Express anytime I can as I find the rates to be reasonable and the facilities nice and clean. September 29, 2015
Rated 1.0 out of 5.0 by Bugs in Room I stayed in this hotel overnight on my to Florida. After putting my child to bed, she complained about a small bug on a pillow. I shook the pillow and did not think anything else about it. When she work up the next morning, she was complaining about more small bugs in the bed. I walked into the bathroom and seen more on the floor. I immediately got my child dressed and left the hotel. On the way out, I told a staff member about the bugs. His only questions to me was concerning my room number and whether I told the staff the night before. I was unaware that there was a bug issue in the room. I submitted a concern via IHG website and did not receive a phone call from anyone. I called IHG customer service today and was told to contact the hotel directly. I called the hotel and spoke with a male staff member who told me the issue was taken care of. I asked him when was this completed and he did not know the answer. I may not stay in this hotel again; however, there is a serious concern of a bug problem. September 25, 2015
Rated 5.0 out of 5.0 by 100th Birthday Trip Stop Over This was a very nice property. Clean and food was good. Employees were very helpful. September 25, 2015
Rated 3.0 out of 5.0 by Nice properly, lousy breakfast, expensive. Everything was great with the exception of breakfast. The "hot" food was served cold, not warm, but cold. The powdered eggs were not only cold, but not reconstituted properly, very crumbly. Wound up tossing my plate in the garbage. For $145.00 they should be able to work the microwave. I am very loyal to the Holiday Inn express brand namely because of the quality of their breakfast. The Richmond Hill property failed in that regard. I'll probably stay elsewhere next time. September 23, 2015
Rated 5.0 out of 5.0 by good clean stopover good friendly stop .close to 95.restaurants nearby .Would stay there again September 23, 2015
Rated 1.0 out of 5.0 by Leaking Roof and Uncaring Staff In the middle of the night the room upstairs from us sprung a leak and water began dripping through the ceiling into the bathroom, preventing anyone from using the toilet without getting soaked. I informed the front desk, who informed me that I needed to wake up my children (3 years old), pack everything, and move to a room upstairs and on the other side of the building. No on lifted a finger to assist my wife or myself. About an hour later we were standing in the hallway with all of our things and sleeping children in our arms, trying to enter our new room, to which the front desk staff had given us keys which did not work. I then returned to the front desk to get new keys, which again did not work. On the third trip the keys work. This entailed 4 trips up and down the elevator with a sleeping child while my wife stood in the hallway at midnight with the other sleeping child. Again, no interest in helping us from any of the hotel staff. No help, no apology, no reimbursement. We literally slept in our room for a few hours, took a shower and left. Horrible service. September 17, 2015
  • 2015-10-03T12:18:13.897-05:00
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