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Rated 4.5 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Friendly, helpful service and flexible to accom. guests From the moment the reservation was made, to the moment we called for directions, to meeting us at the front desk I dealt directly with employee Trudy at the Richmond Hill Holiday Inn Express. She is absolutely a warm, caring person and met any needs we may have had during our stay. All staff were great but we feel like Trudy took each step with us...from the booking to the check out process. We would not hesitate to refer others to this location. The location is great, just off the interstate, and we loved that we weren't right in the middle of the city and all it's "craziness". We could enjoy peace and quiet when we wanted. The hot breakfasts were a great way to start the mornings. The only issue that we didn't like was that the trash dumpsters were emptied around 2am - very noisy. I also wished the curtain drapes in the guests rooms closed all the way. The center of the drapes #called sheers# closed completely but was easy to see through. May 31, 2014
Rated 5.0 out of 5.0 by Ve Comfortable, great staff and great breakfast. Our stay was very comfortable and we will diffidently stay here again. Only thing we found too soft were the pillows. Thank you for a great stay! May 31, 2014
Rated 5.0 out of 5.0 by Comfortable stay We planned to stay at this hotel one night but our business kept us in the area so we checked back in for another night. The room was very comfortable. One problem...we left hanging clothes in our room when we left. :( When we noticed what we had done, we called and the hotel staff had our clothes and they promptly and economically sent them to us. That is great service above and beyond. Thank you!! May 30, 2014
Rated 5.0 out of 5.0 by clean and beautiful i have stayed at this property before and both times i had a great experiences, i love the hotel and it's staff! May 27, 2014
Rated 3.0 out of 5.0 by Comfortable Stay We slept well and great breakfast! We will most likely stay again. May 26, 2014
Rated 5.0 out of 5.0 by Zero complaints from my Family We really enjoyed our stay at this Holiday Inn Express. What impressed me the most was the cleaning crew. We stayed for two days. I needed extra towels, there was no problem. We needed to sleep-in a little longer, there was no Problem. When the lady came to clean our room, she asked if she needed to come back or just refresh things for us. The customer Service was OUTSTANDING! Checking in was a breeze. The front desk personnel couldn’t have been nicer. The place was clean and our rooms were Great. There was plenty of parking available also. What a great experience! I highly recommend this location. May 15, 2014
Rated 5.0 out of 5.0 by what a great stay! We were there because our car broke doqwn on 95 and had to be serviced for five days we were not planning a stay in port st. lucie but lucked out with this holiday inn . we were treated so well and there was not one staff member, desk , restaurant, bar or cleaning service that did not go out of there way to be so kind to us stuck with a broken down vehicle and treated so so well we are so grateful. I swear holiday inn is the best May 9, 2014
Rated 5.0 out of 5.0 by Great Break from the road. I have now stashed three different times at this HIE. I have always found friendly staff and excellent accommodations. I have found this inn to always be impeccably clean and well maintained. The free breakfast is a great way to get ready for the road. We will stay here again if the opportunity comes around again. Jim and Suzie Riverview, Fl May 9, 2014
Rated 5.0 out of 5.0 by extremely clean facilities One of the best HIE hotel i ever stayed at, very clean, great breakfast and good staff. May 8, 2014
Rated 5.0 out of 5.0 by friendly and helpful staff Breakfast staff kept the eating area clean and stocked with food. The coffee never ran out!!!!! The rooms were serviced and clean, the best. Thanks for a good stay May 7, 2014
Rated 5.0 out of 5.0 by Cinnamon rolls+turkey sausage+super soft bed=perfect stay Im not one to normally write a review but I felt the need to do this with this hotel. I can honestly and truly say that our stay was very nice and comfortable. We stayed in room 128 the jacuzzi suite. We stayed 3 nights. Easy access to 95 and hwy 17 takes you right into Savannah. It was only about a 20 minute ride to the river front. First when we walked into the hotel we were warmly greeted and check in was a breeze!!! When we walked into our room we were very surprised at how much space we had in our room! It was very spacious! The pics on this site are true to what we walked into. The room was peaceful and quiet. The bathroom had bath and body works amenities which was a pleasant and refreshing surprise!!! I must warn you though that if you just lay across the bed you will get sucked in and what you thought was gonna be a quick nap will turn into a great nights rest!! We tried to get out of the bed but it was hard and because it was so very comfortable. The morning breakfast was great. It wasnt like your traditional continental breakfast...they actually had fresh hot cinnamon rolls and turkey sausage which was awesome for me being that I have high blood pressure! The pancake machine is a mini wonder! Everything was so clean and organized! The facility itself was clean and the outdoor area was just as clean! I have no complaints at all about our stay. We felt safe and secure. Each time I go to Savannah I will stay there. April 30, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express with a Plus This was our second time staying at the Richmond Hills Holiday Inn Express...yes, we returned because our first visit was great. We found this Inn experience to be one of the best from the very beginning. At check-in, Rishva and Jahmela made our checking in easy and quick. The rooms were clean, comfortable and quiet; once again we used the fitness facility. The hotel is clean and well kept...the grounds are well maintained. We felt secure and comfortable throughout our stay. We will be staying there again on our next trip. We were up and away too early to enjoy breakfast at the Inn. A real plus...the Inn is right off of Rt 95. April 23, 2014
Rated 2.0 out of 5.0 by Convenient location - marginal value Convenient location easy off/on I-95. Room was not clean and the mattress had seen better days. Wouldn't be a big deal if the hotel was cheap - but it was not. April 23, 2014
Rated 5.0 out of 5.0 by Great Stop on I95 with awesome breakfast We were on our way to Florida and needed a stopping point around the Savannah area. This was a perfect choice - easy highway access, great rooms and our favorite was the hot cinnamon rolls at breakfast. The breakfast also included wonderful scrambled eggs, pancakes and turkey sausage. Great start for the rest of the crazy drive to Florida! April 21, 2014
Rated 3.0 out of 5.0 by Hotel Shows its age I believe this hotel is in need of an upgrade. While it is a good value for your dollars, I was disappointed and would not make a reservation there in the future... April 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Richmond Hill, GA Motel was adequate and the staff was friendly and helpful. I do think it was a little too pricy, but I realize it was on I-95 and they and every other motel from Florida to Pennsylvania has a captive market. I try never to stay on properties on I-95 because they almost all try to take advantage of their location. The price was the only thing that was a negative. I would not stay there again but only due to the price. April 13, 2014
Rated 5.0 out of 5.0 by Honesty of the staff Personal service and honesty of the staff as they shipped a forgoten item to me within a day. Greatly appreciated. April 7, 2014
Rated 3.0 out of 5.0 by travelers stop Stopped for the night after driving all day with my elderly parents. I just wanted to take a shower, to find there was no soap or shampoo in the bathroom. I was so aggravated, that I just took a shower without the soap. When I spoke with the person at the front desk the next morning, all she would say was "well, maybe next time let us know and we will get you some". When I check into a hotel for $150 a night, I expect that the little things like soap are taken care of. Not a good value for the service. April 6, 2014
Rated 2.0 out of 5.0 by Poor sleep and noisy. We have stayed at many Holiday Inns, but I must say that the quality of bed and pillows is lacking. Not a comfortable sleep. As well, young people were playing frisbie in the halls and being very disruptive. Morning breakfast person was quite snarly. We said "Good morning" to her and were completely ignored. Not a happy IHG member. April 2, 2014
Rated 5.0 out of 5.0 by Great staff and rooms Check-in was efficient, Staff is very customer oriented and professional. The room was immaculate and very pleasing. Due to my wife's allergies, we requested that no air freshners or strong smelling chemicals be used to clean the room. The staff and cleaning crew responded perfectly to our wishes. Everbody was friendly and welcoming. The breakfast had a variety of options that should please everybodys taste, and the staff didn't let any of the food options go empty. If I'm heading south again, this will definitely be my overnight stopping point. Oh, ask the staff how to get to Steamers for a delicious evening meal; there is no need to go into Savannah to get an excellent meal . Try their prime rib or seafood. Here you have it all at one exit. A great room and a great meal. February 28, 2014
Rated 2.0 out of 5.0 by okay for price in area Our bed was very uncomfortable for 2--sunk in middle--for one in bed probably okay. We stayed at 3 HIexpress during our recent travels and the coffee was sure lacking--very weak. February 27, 2014
Rated 5.0 out of 5.0 by Great Service From check in to checkout the staff was very accommodating, friendly and informative. February 24, 2014
Rated 5.0 out of 5.0 by Great trip I was recently in Richmond Hills for business and had two rooms at the Holiday Inn Express. The rooms were ready early for us and we enjoyed a late check out. The rooms were always clean and the staff was great. I will definitely stay there again on my next trip. February 24, 2014
Rated 2.0 out of 5.0 by EXCELLENT EXCEPT for HOUSEKEEPING Let me begin by stating that if you are staying one nite, this property is a good choice. Front desk and breakfast room staff are attentive and efficient. Regrettably we stayed for 5 nites and had terrible experience with housekeeping. Failed to service the coffeemaker the first nite (remains of coffee in the machine; no new cups or sugar, etc.). That was easily fixed, but the following morning housekeeping was at the door about 9:30 - TOO EARLY!We vacated the room at 10:30 and REMOVED the "Do Not Disturb" sign as we left. Returning around 4:00 we found the room unmade but with coffee serviced. After notifying the desk of the situation - too late to remedy - we went on about our business. The following morning housekeeping was again at our room around 9:30 and one member of the crew, jabbering in a incomprehensible toungue (NOT Spanish), barged into the bathroom with coffee supplies and additional toilet paper (NOT needed). I blocked his way into the remaineder of the room as my wife was naked and hiding behind the closet door. I have stayed at many HIE's throughout the country, but have never had such rude and unprofessional service. The housekeeping staff cannot speak nor understand English well enough to convey their needs nor understand the guest's needs. February 16, 2014
Rated 5.0 out of 5.0 by k&kf excellent value. staff is very professional and helpful, and explained the rewards program. not sure I'll use it but it's free and I like the hotel! February 3, 2014
Rated 5.0 out of 5.0 by Friendly and helpful Staff We stopped here on our way to Florida on an unusually cold evening. The room was warm and clean. The lady at the front desk recommended two nice places to eat. I'm making the trip with golfing buddies in February and I'm recommending this Inn. My wife and I will be back next year. January 27, 2014
Rated 5.0 out of 5.0 by Great place to stay We travel south every year and this will our stop in future years. January 8, 2014
Rated 5.0 out of 5.0 by Best HIE off Hwy 95 We travel frequently to Fl and this was the first time we stopped at this location. It was a total delight. The lobby/breakfast layout and decor is the best. The tradtional bkfst items were done a step above. The hotel uses color and geometric patterns in the rooms and halls to give a warm modern feel. Staff was friendly and attentative. Most enjoyable was the casual attitude at breakfast as they do not rush you or strip down the buffet before the end of service time. We ordered in a chinese meal from the local rest (Bejing, I think, but the phamphlet is on the lobby counter) and it was 4 star . We will make this our permanent stop along the way January 6, 2014
Rated 5.0 out of 5.0 by the best place I've ever been This is a new building so everything is clean and neat. good location, kind staffs, clean room... it was really good time for my family. January 4, 2014
Rated 5.0 out of 5.0 by Very nice! Clean and comfortable. Easy access to the highway. Good breakfast. Will stay here again. January 1, 2014
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