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Rated 4.7 out of 5 by 335 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great serivce A little pricey, stayed in 4 different hotels in our two weeks vacation, this was far the most expensive, but did have a Jacuzzi. Very clean, friendly staff! Free breakfast was a little bland. August 29, 2015
Rated 5.0 out of 5.0 by Quality Stay Beautiful hotel with professional, accomodating staff members. Love the breakfast. It is always nice to be greeted with a smile in the morning!. August 29, 2015
Rated 4.0 out of 5.0 by Nice room...courtesous Service Nice room...courteous service...just over-priced for Richmond KY. August 24, 2015
Rated 5.0 out of 5.0 by Great Place to Stay Did not:arrive until around 9:45 pm. Checked in, left to get something to eat. Came back and brought suit cases in and prepared for bed. Got up at 6:30 because there were three (women) that needed to get ready for the day. Went to breakfast at 8:30am and checked out of the Hotel at 9:30am. As I said I wasn't there long enough to truly enjoy my stay. August 22, 2015
Rated 5.0 out of 5.0 by Comfortable beds, pillows, and great customer service We absolutely love this particular HI Express. We purposely book months in advance when we plan on a visit with our son who is a student at Eastern Kentucky University. The rooms are large, the beds are very comfortable, and the pillows are heavenly. The personal amenities in the bathroom are exceptional and always fully stocked. The staff is friendly, professional, and always ready to answer questions. The complimentary breakfast has a wide variety of choices and is very good. We have stayed in other hotels in Richmond, and the quality for the prices charged does not compare to the HI Express. August 19, 2015
Rated 5.0 out of 5.0 by Great Service Very friendly staff and check in was a breeze. I travel a lot and this is one of the easiest to check in at. August 19, 2015
Rated 5.0 out of 5.0 by Always room for improvement We always stay at the Richmond, Ky. Holiday Inn because the beds are way more comfortable than at any other Inns we have stayed at. The staff is friendly and accommodating. There are few things that I would change - just install higher toilets for ease of use. August 17, 2015
Rated 4.0 out of 5.0 by Clean and friendly The hotel is very clean and the staff is very helpful, Breakfast is very good for a free breakfast. August 12, 2015
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