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Rated 4.7 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Very clean hotel and great service I enjoyed very much staying in this hotel fore last few months. This is a very clean hotel and staffs are very cordial and good professionals. I will recommend to anybody this hotel who are visiting Richmond area. November 1, 2014
Rated 5.0 out of 5.0 by Steelerman Nice place. We really enjoyed our stay; however, I fail to realize any value from the Priority Club with this visit. A little disappointing. October 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great location This was my first stay at a Holiday Inn Express and I was impressed with the room the comfort of the bed and the room was nice and clean and the staff was friendly and polite.Breakfast was fresh every morning and it was good. It was a great location close to shopping and restaurants for dining etc.and EKU campus was only 10 minutes away where our classes were held all week long. I would stay again at a Holiday Inn Express. October 30, 2014
Rated 5.0 out of 5.0 by Great rooms The Holiday Inn Express in Richmond was a pleasant place to stay for a weekend visit to homecoming. We had a first floor room,close to the reception area, but it wasn't noisy. The breakfast was adequate. My husband was disappointed that bacon wasn't an option. The staff was wonderful. Particularly one gentleman, who I believe was the manager. I am sorry I did not get his name. He was very jovial. The parking lot is small, so parking in the evening can be an issue, but we felt safe to walk around the property. October 29, 2014
Rated 5.0 out of 5.0 by Clean and smoke-free rooms Our stay at this hotel was very positive. Staff was friendly,courteous and helpful at check-in. Our room was clean and smelled fresh upon first entering. (Appreciate the non-smoking policy.) Comfortable chairs and adequate size of room made for a happy stay. Our king-size bed was very comfy, bed linens were luxurious. We also appreciated the close proximity of a variety of restaurant choices as we had been on the road long enough and didn't want to go a long distance to get an evening meal. October 29, 2014
Rated 4.0 out of 5.0 by Good Stay Good Stay but wish they had gotten my rewards number correct otherwise everything was good. October 28, 2014
Rated 5.0 out of 5.0 by Great stay, very good sleep We had a very good stay, a very good sleep on one of the best beds that I have sleep on in a long time. I will tell others to stop in at Richmond, IN and stay at the Holiday Inn Express in the future. October 23, 2014
Rated 5.0 out of 5.0 by Excellent front desk clerk and clean, comfortable room I was especially impressed with the front desk clerk - energetic, welcoming, efficient!!! Room was clean and comfortable. Breakfast had a lot of great options, even turkey sausage. We enjoyed out stay and would definitely recommend this hotel. October 23, 2014
Rated 5.0 out of 5.0 by Really nice room with really nice employees Nice large room-- very clean-- comfortable bed-- employees very nice and very helpful. Will stay here again when in Richmond. October 23, 2014
Rated 5.0 out of 5.0 by Wonderful fall retreat Our first time to stay at your Richmond location became a joy! It was convenient to restaurants, shopping, and EKU. We were in the area to visit arts and crafts in Berea and to see a friend in Lexington. We avoided the hubbub of traffic; especially front desk Taner was friendly and wonderful help for directions! Thanks for a great visit! Cincinnati David October 22, 2014
Rated 4.0 out of 5.0 by very clean...friendly staff. poor quality breakfast I am finding that the breakfast at Holiday Inn Expresses is getting poorer in quality...all sugary cereals...fake eggs with some fake cheese wrapped up in it...poor meats... I may be switching to another hotel line because of this. October 19, 2014
Rated 5.0 out of 5.0 by Friendly Staff, comfortable bed and pleasent guest room I was greeted with a genuine feeling greeting. the room was much nicer than I was expecting from an Express Hotel. Bed and pillows were very nice and the bathroom was decorated to higher standard then I was expecting from a Holiday Inn. If I have business in this area again this will be the hotel I will stay at. October 19, 2014
Rated 5.0 out of 5.0 by An all round great experience I stayed one night at the end of a long trip. I'd planned to set my alarm to get an early start the next morning, but the room was so comfortable I decided to skip the alarm and sleep in! I used rewards points to book the room, so I'm not sure what the charge would have been for the room had I paid for it. Therefore it is difficult for me to say how good a value it would be for those who were paying, but the room, small fitness center, and business center met my needs perfectly. I would definitely stay there if in the area again. October 15, 2014
Rated 5.0 out of 5.0 by Always great stay! Our son moved to Richmond last year - we stay at the Holiday Inn Express every time we come to town. The price is reasonable. The staff is great. The breakfast is good. The place is clean. The rooms are quiet. The beds are comfortable. What more could we ask for? We even brought our dogs! October 15, 2014
Rated 5.0 out of 5.0 by Very comfortable overnight stay. Very quiet and comfortable on a Friday night before a local home game. Easy on/off from the interstate. Lots of familiar services locally. Easy reservations and friendly staff. Staying again on our way home. October 14, 2014
Rated 5.0 out of 5.0 by Good place to stay for EKU visit. Newly renovated so everything was clean and nice. Suitable location and easy to get to. Breakfast was convenient with an ample amount. October 14, 2014
Rated 4.0 out of 5.0 by Good Experience This was my second time staying in Richmond, Kentucky. This is a good hotel, if you need to stay in the area. October 13, 2014
Rated 5.0 out of 5.0 Just a Nice Place to Stay. Everyone on staff was nice and helpful, clean motel with nice pool. Easy access to highway and lighted parking. October 9, 2014
Rated 5.0 out of 5.0 by Perfect Stay! Nice large room. Very clean. Everything was in good working order. Felt like the type of room you would find at an upper end resort. Good location near shopping and restaurants. The staff was helpful and friendly. They even opened up the breakfast area early so guests could get on the road sooner. Thank you! October 8, 2014
Rated 5.0 out of 5.0 by Great People The employees were very friendly and were able to answer our questions about the facility. They are very proud of their facility and have every right to be. Our stay was comfortable and satisfying.On October 5, 2014
Rated 5.0 out of 5.0 by Wonderful! Our stay here was great! The staff is outstanding! Allen made us feel at home. Nice and quite area, rooms are clean and comfortable and the breakfast is great! We will definitely stay again! Thanks to all there that made our experience wonderful! P.S. the bowling alley across the street is also very fun and affordable! October 3, 2014
Rated 5.0 out of 5.0 by Clean hotel with friendly helpful staff The only things I found not to like extremely well about the hotel was that the kingsize mattress was too soft (I have a Sleep Number bed with adjustable frame and I use a sleep number of 90), and that the top outside surface of the bathtub had been poorly repaired right where you would see it everytime you looked at the tub. The rest of everything was of the quality I expect from Holiday Inn Express. October 2, 2014
Rated 5.0 out of 5.0 by Excellent stay! Super nice hotel! Room very clean. Bed and pillows very comfortable. Staff very friendly. Would definitely recommend this hotel and will stay again!! September 28, 2014
Rated 5.0 out of 5.0 by This one hits a HOME RUN! We first used this hotel in 2000, a couple weeks after it opened. Anytime we're in the area, we try to stay here. The place always looks sparkling from the lobby to our individual bathrooms. This is the best Holiday Inn we have ever stayed in, including the old style back in the 60's going forward. The only thing, and its picayune, the breakfast is not as good as it was when you first opened - too much prepared food especially the scrambled eggs. But that's a minor thing. I sound like a Holiday Inn commercial but this is nothing but the truth. I'm a big baseball fan and this one hit a home run! Tom September 23, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Great staff! Clean Rooms! Safe Location! Great Breakfast! September 20, 2014
Rated 3.0 out of 5.0 by Average Stay We were on our way through Lexington on a cross country trip and choose this Holiday Inn because they allowed dogs. While we had no issues finding the hotel (great location with easy highway access) the check in was a bit rough. Also, we felt the quality of the hotel wasn't up to the Holiday Inn standards that we have experienced other places. The beds were uncomfortable, the room, especially the shower was dirty and there were only half of the bathroom amenities (no shampoo but there was conditioner). Overall, not impressed. September 19, 2014
Rated 5.0 out of 5.0 by Excellent The cleanest most comfortable hie I have stayed in recently, possibly ever... I highly recommend this property!! September 19, 2014
Rated 5.0 out of 5.0 by Excellent Staff Great stay, Excellent hotel and excellent staff!!! September 17, 2014
Rated 5.0 out of 5.0 by availability They had availabilities when no one in other towns did and I am so glad. This was an excellant place to stay, staff very accomadating, we needed handicap accessable, was no problem. Clean, great breakfast, all around great place! September 17, 2014
Rated 5.0 out of 5.0 by Great stay We were looking for a Hotel outside of Lexington on our way to Gatlinburg. We picked this one in Richmond and were so happy with it. It was more than we expected and we would definitely stay here again if ever in the area. The staff was very friendly and the room was great, very clean and updated. We did the free breakfast the next morning and the variety and cleanliness were excellent. September 12, 2014
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