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Rated 4.7 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Excellent rooms and Great Service I was very impressed with Holiday Inn Express. My expectations were exceeded by the rooms and how spacious and comfortable it was. The bathrooms were large and modern. The staff was friendly and the breakfast was very good. I would stay here every time I visit. June 11, 2014
Rated 5.0 out of 5.0 by great option although it was a short stay your hotel delivered as promised. Clean and very comfortable hotel and the staff was friendly and accommodating. June 10, 2014
Rated 5.0 out of 5.0 by Friendly staff and nice rooms. I have stayed at this hotel several times for business and I am never disappointed. The staff at the front desk are friendly, attentive and accomodating. They make it a priority to make my stay a nice one. The rooms are clean, comfortable and updated. June 10, 2014
Rated 5.0 out of 5.0 by Very pleased This was our first time at this particular Holiday Inn, but we will definitely stay again when we are in the area. The location is convenient and the staff were very accommodating. Everything in the room was in excellent condition. June 1, 2014
Rated 5.0 out of 5.0 by overall satisfaction Pleasant room, good location, good breakfast. Good layout of the main floor. May 31, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean I love the clean, crisp white linens, soft comforter, towels and shower curtain. The mattresses are just right. We slept uninterrupted all night long. The refrigerator is a good size to hold all our drinks and snacks. Their are so many channels on the tv to choose from and my husband loved going to the business office and checking things on the internet. It's our favorite hotel anytime we go to Richmond and we are never disappointed. The hospitality of the staff is very commendable. It's location is great with the number of restaurants within walking distance and the shopping mall across the street and easy access to the interstate. May 30, 2014
Rated 4.0 out of 5.0 by Great location, right off I-75 Very nice, everything in order, cannot complain about anything. Recommended. Enjoyed knowing it was very close to I-75. May 30, 2014
Rated 5.0 out of 5.0 by worked night shift and staff was great they left me alone in the morning when I was sleeping until after noon each day and then cleaned the room anytime I asked. Staff is first class. the staff at the front desk is first class, like Connie, the guys on afternoon shift and midnight shift. I got to know some of them during my extended stay and they were great. May 28, 2014
Rated 4.0 out of 5.0 by Great beds The room was great. The breakfast was so so. The gravey was luke warm, the eggs were cold, the sausage was cooked to long and they were hard, and the bisquits were hard. All in all the breakfast was a total miss. May 16, 2014
Rated 5.0 out of 5.0 by Great hotel We enjoyed our stay! Close to EKU! Better breakfast than most hotels! May 13, 2014
Rated 5.0 out of 5.0 by Awesome One of my favorite places to stay when traveling. The location is perfect great eats and shopping close May 6, 2014
Rated 5.0 out of 5.0 by Extra Clean Everything was well kept and maintained. The room was clean and neat. I was able to enjoy a swim in the pool with my 17 yr old grandson. Everything in the pool area was neat and clean. The pool was well maintained. I would recommend this place to anyone looking to stay in the area. My grandson may enroll in the college there and if so this will be our place to come when we see him. April 28, 2014
Rated 5.0 out of 5.0 by Comfortable We stay at this hotel twice a year. The rooms are quiet, clean and comfortable making for a good night's rest. Glad they take pets for a fee. Having a pet means you look in places you don't normally see and guess what, they are clean. Only improvement I would like to see is improved bathroom lighting. April 26, 2014
Rated 5.0 out of 5.0 by Good place to stay I normally stay here when I come to Richmond. It is usually always very nice and clean. It is a little higher priced but still worth the stay. April 13, 2014
Rated 5.0 out of 5.0 by Excellent hotel and staff Nice, clean, up to date and the staff is the best. One of the best HIE I have stayed at. Keep up the great work... April 13, 2014
Rated 4.0 out of 5.0 by Good clean hotel with professional staff Stayed at hotel in March 2014 for cheerleading competition. Hotel was clean and well maintained. Staff was helpful and friendly and they made our special Olympics team feel at home. We will stay here again. The only con is there is only one elevator and it is slow. April 5, 2014
Rated 5.0 out of 5.0 by Recent stay Rewards stay, worked really well. Courteous, convenient, quiet. March 28, 2014
Rated 5.0 out of 5.0 by Nice Stay We enjoyed our one night stay. The accomodations were nice and comfortable and the staff was very helpful and professional. However, the price for the room was higher than other similar Holiday Inn Expresses. March 25, 2014
Rated 5.0 out of 5.0 by No surprises After a 10 hour drive thru rain, fog & then snow, we were very happy to see our Holiday Inn Express. Check in was fast & courteous, & we were given a great referral for a pizza place that delivered. The room was very clean & comfortable. As I said, no surprises,which is what I want when I'm travelling. Would definitely stay there again . March 22, 2014
Rated 5.0 out of 5.0 by January Stay I stay here at the Richmond, KY Holiday Inn Express several times a year, and am always VERY pleased with my stay. The facility is excellent, quiet and well-maintained. The staff is professional and pleasant. Breakfast is always great. Connie and her people do a great job of making you feel at home, and solving any problems you might have with a smile. February 3, 2014
Rated 5.0 out of 5.0 by Richmond HI Xpress Awesome stay Friendly and efficient hotel staff - Connie, Alan, Michael, Michelle & Stacy and Ruth January 20, 2014
Rated 2.0 out of 5.0 by Disappointing experience We arrived after an 8 hour drive only to be greeted by the front desk overwhelmed by the two bus loads of preteen cheerleaders waiting to check in. They overtook the hotel, elevator, hallways, breakfast room. We waited way too long to check in. To make matters worse, the next morning I witnessed a hotel staff member parking in a handicapped parking space. When I confronted her, she stated that there were no additional places to park. In fact, there were parking spaces on the sie and back of building. This is hardly professional conduct! We will look elsewhere on future trips. January 14, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Everything was great! Very comfortable and clean. VERY nice staff! The food was great! VERY kid friendly!! I would recommend this hotel!!! January 6, 2014
Rated 5.0 out of 5.0 by So very friendly! This is the second time we have stayed in this property and I believe it is better than the first time, if that is possible! The employees were helpful and friendly and I really liked the amenities like the touch screen info center and the ATM. Also, so convenient to the freeway during our regular travels south to see family. Will definitely stay here again. January 4, 2014
Rated 3.0 out of 5.0 by Good stopover on the way from Cleveland to Atlanta The unit had a good location. The manager apologized as he warned us that the card reader in the rear door didn't always cooperate. I found that to be the case although after the fifth or sixth try I was never actually denied entry. We had a handicap room and the tub setup was not ideal there was a bench at the back of the shower that could not be moved. At some time in the past, some of the front plumbing must have broken and that which replaced it was not ideal for someone with a handicap. The beds were good and the sofa bed was comfortable. The morning breakfast was what I expected from Holiday Inn Express - excellent. The room was very clean and nicely appointed. Somehow I managed to even get on the wireless without using the password. January 1, 2014
Rated 4.0 out of 5.0 by bed was extremely hard Do to arthritis and the hardness of the bed I could not get any rest and we had to check out after one night even as we had registered for two nights. December 28, 2013
Rated 5.0 out of 5.0 by Clean, Inviting and Friendly When I walked inside the hotel, the cleanliness of the entry as well as the friendliness of the staff. I met Michael who had helped me with my reservation over the phone. He was very personable and very helpful to make my stay enjoyable. The breakfast bar was very nice. When I came down in the morning or returned at night to the hotet, the staff greeted me each time with a smile and asked if I needed anything. The room was very clean. The beds were comfortable. I had sent a couple of my employees to stay there before my arrival and since staying there, I have recommended it to other employees. I did not sign up for the rewards program and wasn't sure if I could do it over the internet, since I will be returning in February to Richmond. December 18, 2013
Rated 5.0 out of 5.0 by Friendly staff We were greeted warmly by the desk staff, which started our stay on the right foot. Everything was great, save for the price which I felt was about $25 too high. But we were there when the hotel was sold out for EKU graduation festivities, so perhaps they were justified in their pricing. I would stay again, but would bring a sharper pencil with me. December 17, 2013
Rated 5.0 out of 5.0 by LOVED the suite It was a bit of a splurge but we were very comfortable when we stayed in the suite. It was clean and spacious. We also enjoyed the breakfast. December 11, 2013
Rated 5.0 out of 5.0 by Great Place to stay Clean and comfortable rooms; breakfast is better than most with a truly hot meal. Great way to start off the day. Hotel staff helps with your needs to make your stay comfortable. December 11, 2013
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