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Rated 4.7 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Very friendly staff & very comfortable room. Stopped on our way to TN. Made sure we stopped on our way back home. Highly recommend this site. August 3, 2013
Rated 5.0 out of 5.0 by Good stay. I was able to get my room early and drop off my luggage while we went out to lunch. The two ladies behind the front desk were very helpful and the room we got was very clean. August 2, 2013
Rated 5.0 out of 5.0 by Great Service and Friendly Very friendly staff and very helpful. Great place for kids. Nice pool. Very close to the highway. August 1, 2013
Rated 5.0 out of 5.0 by My 2nd visit this month We stayed here the 1st week in July. We liked it so much when we came back to Richmond the 3rd week in July we booked this hotel again. You can't go wrong staying here. We were greeted with a Priority Club goody bag. A welcome on the TV screen with our name. Can't say enough about the friendly staff (greeted every time we left or returned), hot breakfast, comfortable beds, different types of pillows to choose from, location near shopping and restaurants, washer and dryer on site, very clean inside and outside of hotel. Great place to stay!!! July 26, 2013
Rated 5.0 out of 5.0 by MY HOME AWAY FROM HOME I have traveled for the past 20 years , and I wolud rate this hotel as the best one that I have ever used . All the staff here are just like family to me , and never have I ever had one compliant . July 18, 2013
Rated 5.0 out of 5.0 by Clean and comfortable This is the first hotel in a very long time that I can say that the beds were comfortable. You can tell it had been recently remodeled. It was very clean and modern. The hotel staff were super friendly. The breakfast was good. It is in a good location to shopping and dining. If I am in the area again, I will be sure to stay here. July 17, 2013
Rated 5.0 out of 5.0 by Great Experience Overall, very clean! The stay was very relaxing. Just a very good experience. July 17, 2013
Rated 3.0 out of 5.0 by Nice room-the bathroom was another story I'm rating this property average because in the future i don't think we'll stay there again. The room itself felt like a blocked in cell, but it suited our needs for a nights sleep while driving up north. They also have fans in the ceiling, which helps with airflow and made the room more comfortable. The bathroom-i was not pleased with the bathroom at all. Although it appeared clean, it had the odor of urine, specifically in the shower. This was really disturbing to me, given the fact that we were traveling with a pet...i don't know if the past residents had a pet as well that they let go to the bathroom in the tub or what, but that smell could not be mistaken. I honestly would have requested a new room, but by the time i noticed, my husband had already unpacked the car and the dog. It was so late, i just decided i would shower with flip flops on, so that's what we both did. Very unpleasant-it made the stay less enjoyable and didn't allow for me to fully relax. The breakfast was normal for a Holiday Inn-nothing available to people with eating restrictions (allergies to dairy, gluten, soy, etc). I was lucky i packed a cooler for the drive bc i had food with me to eat. July 16, 2013
Rated 5.0 out of 5.0 by Great Place to Stay!! Love this hotel. Greeted by Michael at front desk. He was very friendly and did an excellent job checking us in. He recognized us as Priority Rewards members. The rooms are spotless. Comfortable beds with plenty of pillows. The "hot breakfast" offers a huge variety of food. The whole hotel staff is so friendly and helpful. Even a washer and dryer in hotel. Located near small shopping mall and plenty of restaurants nearby. Nice exercise room, too. July 12, 2013
Rated 1.0 out of 5.0 by Lousy Room & Breakfast This is a toal un-pleasant stay. The room was not upto the standard of Holiday-Inn Express. The owners have kept dollar store plates and kitchenware in the breakfast. The breakfast was also bought from walmart (cheap stuff). Never recommedn this hotel. July 9, 2013
Rated 5.0 out of 5.0 by Nice experience Staff was super friendly at the front desk upon arrival. Room was clean and spacious. Breakfast buffet had to have been on e of the cleanest and most organized buffets I have seen in my travels. The young gentleman who was in charge was friendly and polite and diligent about his duties! July 8, 2013
Rated 5.0 out of 5.0 by Excellent Staff & Stay I recently stayed at this hotel for a week and had a 5 star experience. From check-in to check-out the staff went above & beyond to make sure our stay was top-notch. The beds are very comfortable, with a choice of soft or firm pillows on each bed. The room was very clean, and was cleaned thoroughly each day. I would recommend this hotel to family & friends, and I plan on staying there again when I return to Richmond, KY in October. July 4, 2013
Rated 5.0 out of 5.0 by Parking Parking is extremely limited if you are pulling a utility trailer. June 20, 2013
Rated 5.0 out of 5.0 by Great Service and Room I stay at this property between 15 and 18 weeks a year. The room is always clean and housekeeping does a great job keeping it up each week I stay. The service is great and the staff go out of their way to make me feel welcome. The breakfast is always timely and very good. The desk crew always welcome me and are professional. I always recommend this property to business associates and friends. June 19, 2013
Rated 5.0 out of 5.0 by Excellent place to stay!! My wife and I and my family has stayed here several times and each time has been very nice. We love the clean and friendly enviorment. I have been very impressed with the staff and how they make you feel welcome from the time you make your reservation to the time you check out. Cannot imagine a better place to stay anywhere. We love staying here and will continue to do so everytime we get a chance to travel to Ohio. Thank you Holiday Inn Express in Richmond,Ky for a great stay! Make you all have a very blessed day. June 19, 2013
Rated 5.0 out of 5.0 by Enjoyed Our Stay We stopped in Richmond, KY on our way to Tennessee. Our room was very comfortable and spacious. The staff was helpful. The hotel was inviting. Management was very accommodating. We would definitely stay at this facility the next time we are in the Richmond, KY area. June 16, 2013
Rated 5.0 out of 5.0 by Great Stay The best experience with Holiday Inn Express to date. Everything went as it should. Quick and easy check-in, very clean room, size and amenities in the room were excellent. Highly recommend, Wish all stays were that pleasant and smooth. Way to go for this hotel!! June 14, 2013
Rated 5.0 out of 5.0 by judy The Room was Great ! Comfortable Bed. Will stay again in my mini travels. Travel all over the US and this is one of my favorites to relax. June 9, 2013
Rated 5.0 out of 5.0 by rested well Your Staff was very friendly. the lobby and dining rom and room was clean. Ant the offer of late check out was inviting but we left early. Thank You! teresa and ED May 28, 2013
Rated 5.0 out of 5.0 by highly reccommend Clean room, nice staff, everythign as advertised. could not have asked for anything more Business traveler most of time, recently have had bad experiences with Holiday Inn's, This one was excellent. May 15, 2013
Rated 5.0 out of 5.0 by Great rooms and great service Staff is very friendly and courteous. Rooms are well equipped and comfortable. May 14, 2013
Rated 5.0 out of 5.0 by Two very nice stays We had two very good stays on our trip to Atlanta and back home to Michigan. The staff was was very pleasant and friendly. The complimentary hot breakfast was better than most and saved us a few dollars on our trip. The rooms were very clean and comfortable. We will be making the Richmond Holiday Inn Express our go-to stopover destination on our trips down south. May 5, 2013
Rated 5.0 out of 5.0 by Visit to Richmond, Ky Great place to stay. Have nothing negative to say about it. Got to visit our EKU granddaughter and also went to Rolex. Loved it all. May 4, 2013
Rated 5.0 out of 5.0 by stay Nice hotel. Very helpful staff. Looking for a clean, easy, friendly place with a fair price. Met and exceeded expectations and needs for our stay. May 3, 2013
Rated 4.0 out of 5.0 by Big and bright. April 26/13 On our way home after 6 months in Florida. We have not stayed at this motel before but will try to work it in on our return trip this fall. Close to I75 and all the dinner selections you could ask for within a two minute drive or a 10 minute walk. May 1, 2013
Rated 1.0 out of 5.0 by Horrible experience My wife and I were on the road looking for a place to stay for the night. While we had help from the people on the Priority Club 800# and they were great, the front desk was horrible! I've stayed at Holiday Inn Express plenty of times with great experiences, but this one was horrible. I first called the hotel directly to check on availability and got Jeff on the front desk. After I asked if they had rooms available and was told they did. I thanked him for his help and before I could finish, he hung up and never said a word. I called the 800# to use my points and got a room for the night. Upon arriving with my pregnant wife, I went to the front desk to find Jeff there. I told him I had a reservation and, without listening to me, he left the desk to get a 3 ring binder and said he had rooms and named the price. I repeated to him that I had made a reservation, and he looked at me and said he had already cut over to the next day because it was after midnight and I couldn't have made a reservation. I repeated again that I had made one for that night and while he continued to rebut me once again while he looked at the computer, he then stopped and said Priority Club customer service had never been able to do that before. From that moment on, he was extremely unfriendly, even at one point handing me the gifts for Priority Club members and saying their speal, but the look on his face said something totally different. His attitude was unacceptable! From the other comments, he must have had a horrible day or is new and doesn't like working the late shift. I would never stay at this location again. The room was also uncomfortable, the air wouldn't cool down and at 4am the next morning, both smoke detectors were going off with low batteries. The next morning on checkout, the girl at the front desk never asked how our stay was but she was at least friendly to me. Hopefully the manager will have a good discussion with Jeff on his attitude. April 28, 2013
Rated 5.0 out of 5.0 by Excellent Facility and overall experience Best holiday Inn Express that I have ever stayed at. We have stayed here before and we try to stay at this facility each time that we can. Clean, Comfortable and Friendly. Just a great experience. April 19, 2013
Rated 5.0 out of 5.0 by Nice and Convenient Stayed one night after Keeneland trip and had a good evening- very accessible to I-75 and local areas. Comfortable bed and nice flat screen. April 15, 2013
Rated 5.0 out of 5.0 by The Best! I must say this was the best Holiday Inn Express we have stayed at! We have stayed at several and love them all--but this one went above and beyond! There was freshly popped popcorn and freshly baked cookies when we arrived! We had free movies to choose from! The staff was also superb! You should be extremely proud of your staff at this Holiday Inn Express! April 13, 2013
Rated 4.0 out of 5.0 by Clean and convenient The staff at the Richmond Holiday go out of their way to be friendly and helpful every time we've stayed there. It's always clean and tidy. It's right off I-75 and has a variety of restaurants within walking distance so it's very convenient for us as we're traveling down to GA. The only downside is the bedding isn't as thick as I would like. April 11, 2013
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