Rated 4.6 out of 5 by 148
Rated 5.0 out of 5.0 by Ruth64 Enjoyed Our Stay
We stopped in Richmond, KY on our way to Tennessee. Our room was very comfortable and spacious. The staff was helpful. The hotel was inviting. Management was very accommodating. We would definitely stay at this facility the next time we are in the Richmond, KY area.
June 16, 2013
Rated 5.0 out of 5.0 by JCUI Great Stay
The best experience with Holiday Inn Express to date. Everything went as it should. Quick and easy check-in, very clean room, size and amenities in the room were excellent. Highly recommend, Wish all stays were that pleasant and smooth. Way to go for this hotel!!
June 14, 2013
Rated 5.0 out of 5.0 by 77Judy judy
The Room was Great ! Comfortable Bed. Will stay again in my mini travels. Travel all over the US and this is one of my favorites to relax.
June 9, 2013
Rated 5.0 out of 5.0 by tered rested well
Your Staff was very friendly. the lobby and dining rom and room was clean. Ant the offer of late check out was inviting but we left early. Thank You! teresa and ED
May 28, 2013
Rated 5.0 out of 5.0 by JJJ3 highly reccommend
Clean room, nice staff, everythign as advertised. could not have asked for anything more
Business traveler most of time, recently have had bad experiences with Holiday Inn's, This one was excellent.
May 15, 2013
Rated 5.0 out of 5.0 by GeoffM Great rooms and great service
Staff is very friendly and courteous. Rooms are well equipped and comfortable.
May 14, 2013
Rated 5.0 out of 5.0 by ugadogg Two very nice stays
We had two very good stays on our trip to Atlanta and back home to Michigan. The staff was was very pleasant and friendly. The complimentary hot breakfast was better than most and saved us a few dollars on our trip. The rooms were very clean and comfortable. We will be making the Richmond Holiday Inn Express our go-to stopover destination on our trips down south.
May 5, 2013
Rated 5.0 out of 5.0 by hazelm Visit to Richmond, Ky
Great place to stay. Have nothing negative to say about it. Got to visit our EKU granddaughter and also went to Rolex. Loved it all.
May 4, 2013
Rated 5.0 out of 5.0 by Dwegcm stay
Nice hotel. Very helpful staff. Looking for a clean, easy, friendly place with a fair price. Met and exceeded expectations and needs for our stay.
May 3, 2013
Rated 4.0 out of 5.0 by NewlyRetired Big and bright.
On our way home after 6 months in Florida. We have not stayed at this motel before but will try to work it in on our return trip this fall. Close to I75 and all the dinner selections you could ask for within a two minute drive or a 10 minute walk.
May 1, 2013
Rated 1.0 out of 5.0 by tfontaine1 Horrible experience
My wife and I were on the road looking for a place to stay for the night. While we had help from the people on the Priority Club 800# and they were great, the front desk was horrible! I've stayed at Holiday Inn Express plenty of times with great experiences, but this one was horrible. I first called the hotel directly to check on availability and got Jeff on the front desk. After I asked if they had rooms available and was told they did. I thanked him for his help and before I could finish, he hung up and never said a word. I called the 800# to use my points and got a room for the night. Upon arriving with my pregnant wife, I went to the front desk to find Jeff there. I told him I had a reservation and, without listening to me, he left the desk to get a 3 ring binder and said he had rooms and named the price. I repeated to him that I had made a reservation, and he looked at me and said he had already cut over to the next day because it was after midnight and I couldn't have made a reservation. I repeated again that I had made one for that night and while he continued to rebut me once again while he looked at the computer, he then stopped and said Priority Club customer service had never been able to do that before. From that moment on, he was extremely unfriendly, even at one point handing me the gifts for Priority Club members and saying their speal, but the look on his face said something totally different. His attitude was unacceptable! From the other comments, he must have had a horrible day or is new and doesn't like working the late shift. I would never stay at this location again. The room was also uncomfortable, the air wouldn't cool down and at 4am the next morning, both smoke detectors were going off with low batteries. The next morning on checkout, the girl at the front desk never asked how our stay was but she was at least friendly to me. Hopefully the manager will have a good discussion with Jeff on his attitude.
April 28, 2013
Rated 5.0 out of 5.0 by Paul1981 Excellent Facility and overall experience
Best holiday Inn Express that I have ever stayed at. We have stayed here before and we try to stay at this facility each time that we can. Clean, Comfortable and Friendly. Just a great experience.
April 19, 2013
Rated 5.0 out of 5.0 by wbg51 Nice and Convenient
Stayed one night after Keeneland trip and had a good evening- very accessible to I-75 and local areas. Comfortable bed and nice flat screen.
April 15, 2013
Rated 5.0 out of 5.0 by 02sweetat28 The Best!
I must say this was the best Holiday Inn Express we have stayed at! We have stayed at several and love them all--but this one went above and beyond! There was freshly popped popcorn and freshly baked cookies when we arrived! We had free movies to choose from! The staff was also superb! You should be extremely proud of your staff at this Holiday Inn Express!
April 13, 2013
Rated 4.0 out of 5.0 by Scurt Clean and convenient
The staff at the Richmond Holiday go out of their way to be friendly and helpful every time we've stayed there. It's always clean and tidy. It's right off I-75 and has a variety of restaurants within walking distance so it's very convenient for us as we're traveling down to GA. The only downside is the bedding isn't as thick as I would like.
April 11, 2013
Rated 5.0 out of 5.0 by zman31 Up to date and remodeled
Great facility and friendly staff. also located in a convenient location for our stop with near by restaurants and shops.
April 6, 2013
Rated 5.0 out of 5.0 by Rhinos1 Great Stay! Clean Facility - Comfortable Bed - Friendly Staff
I chose to stay at this Holiday Inn Express over other hotels in the local area and I’m glad I did. The reception staff made check in a breeze. They are quick, efficient, attention to detail, but most importantly they are friendly. They are very knowledgeable about the local area’s attractions and help with directions. The entire facility is nice and very clean. Rooms are inviting, relaxing and I always get a good night’s sleep because the bed is comfortable, the AC/heating unit is quite and I do not hear the traffic noise. Housekeeping staff goes out of their way to accommodate your needs. I’m not a sit-down-to-eat breakfast person, but I have to admit their breakfast selection is impressive and the cinnamon rolls…are you kidding me? They’re simply the best cinnamon rolls of any complimentary breakfast I have ever had!
I had never been to Richmond before my trip in February, but since then I’ve been back twice and I have more trips planned.
This is where I stay.
April 1, 2013
Rated 5.0 out of 5.0 by BBA60 another great stay
I always like staying at the Holiday Inn Express in Richmond. The room and facilities are very nice and so are the staff.
I will stay here the next time I'm in the area.
March 27, 2013
Rated 5.0 out of 5.0 by Sharma Friendly staff and very nice breakfast facility.
We found the facility to be very nice, clean and welcoming. Enjoyed our morning breakfast selection. The staff at the reception area were friendly and very helpful.
March 26, 2013
Rated 5.0 out of 5.0 by Caring44 Great experience for both of us
Have stayed here before on the way to and from Florida. Always choose the hotel because of high standards .
March 25, 2013
Rated 5.0 out of 5.0 by Snoozie Great Stop-over
After traveling all day we were ready for respite and relaxation...and very pleased to discover our accommodations exceeded expectations! Our room was spotless and inviting, the front desk team welcoming, and the overall decor was appealing. We enjoyed the breakfast selection and ambiance and will certainly return again.
March 23, 2013
Rated 5.0 out of 5.0 by DAK04 Friendly Service
Very comfortable rooms. Good breakfast every day. The front desk staff were what made it great - smiling faces and friendly greetings every day early or late. The chair in the laundry room was a very thoughtful touch and much appreciated.
March 22, 2013
Rated 5.0 out of 5.0 by coach81 great stay
very nice staff and hotel location room was very comfortable just a nice relaxing visit
March 20, 2013
Rated 5.0 out of 5.0 by Sam3181 A Great hotel after a long drive!
After driving 11 hours with 5 children under the age of 5 this hotel was a relief!! We received a friendly welcome from the gentleman behind the desk. Our room was clean with high ceilings and a ceiling fan which was fabulous. Bathroom was so clean and welcoming and the beds were comfortable with great pillows. The location is close to restaurants, gas and Starbucks which are all needed on a roadtrip. Breakfast Bar was great and the attendent was friendly and helpful. This hotel SURPASSED my expectation of a Holiday Inn Express!! Highly recommend a stay here if you are travelling I-75.
March 14, 2013
Rated 5.0 out of 5.0 by norwegian39 Cleanliness
Delighted to stay in a facility that bills itself as the only non-smoking hotel in Richmond!
March 13, 2013
Rated 5.0 out of 5.0 by Cycleman98 The Best
Richmond is the best Holiday Inn with the best staff anywhere. The best....period!
March 6, 2013
Rated 5.0 out of 5.0 by I75Floridatraveller Great Hotel - great stay
We thoroughly enjoyed our stay here. Clean, clean hotel and rooms. Great staff service, good breakfast and had a fantastic sleep. Will come back to stay again when travelling I-75 to Florida every year.
March 3, 2013
Rated 1.0 out of 5.0 by Jef7 Lost My Business
After staying at this property over 14 years I will not be back.
March 1, 2013
Rated 5.0 out of 5.0 by Dawg320 Great Location in Richmond, KY
We found everything to be excellent when travelling to Florida. Room and staff were excellent. Great location for choices for dinner and any shopping requirements.
February 25, 2013
Rated 5.0 out of 5.0 by KYPackerFan Great customer service
My family went to Richmond on a college visit and the staff was by helpful. They told us about their experience at the school and about the town. Made us not as stressed about the visit.
February 24, 2013