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Rated 4.7 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Great Location in Richmond, KY We found everything to be excellent when travelling to Florida. Room and staff were excellent. Great location for choices for dinner and any shopping requirements. February 25, 2013
Rated 5.0 out of 5.0 by Great customer service My family went to Richmond on a college visit and the staff was by helpful. They told us about their experience at the school and about the town. Made us not as stressed about the visit. Thank you. February 24, 2013
Rated 5.0 out of 5.0 by Comfortable indeed Third time here on a trip from WI to SC and we find it to be excellent all the time. February 16, 2013
Rated 4.0 out of 5.0 by Awesome Service The staff at this hotel is by far the most friendly and attentive of any hotel I have ever stayed at. February 14, 2013
Rated 1.0 out of 5.0 by Owner was extremely rude The owner hit my car and tried to deny it. I was quick to prove my case. Several other customers in the lobby could not believe how he acted. February 4, 2013
Rated 5.0 out of 5.0 by Cleanliness Very clean and nice hotel. Unfortunately no chance to open a window which is a major setback. February 2, 2013
Rated 5.0 out of 5.0 by Great Staff and Comfortable Bed The front desk staff was very friendly and helpful. The room was very clean and the bed comfortable. Had a great nights sleep. The breakfast was a bonus. Highly recommend. January 16, 2013
Rated 5.0 out of 5.0 by Accommodating We have stayed at the Richmond HI Express several times and the staff is most accommodating. Everyone from the front desk staff, housekeeping and breakfast area is pleasant and courteous. January 9, 2013
Rated 5.0 out of 5.0 by Great Room From the moment we walked in we were impressed by the friendliness of the young man at the front desk. He was also helpful in sending us to a resturant we enjoyed. The room and bathroom were both clean and decorated very nicely. This is the first time I have ever received a gift bag for being a priority guest. We had a great night sleep and took of the next morning. We were so impressed that we stopped at another Holiday Inn Express when we got into Florida, it was not as good an experience. We'll certainly be back when we travel through Richmond. January 8, 2013
Rated 2.0 out of 5.0 by piority dosen't count here called ahead to say was going to arrive early (2;00 pm) was told no problem room would be ready, got there at 2:20 had to wait till 3;20 , while waitting two other people came in and got rooms and one even got a priorty gift sack, after my room finally ready was expressly told would have to pay for my dog, said no problem, no ack of being piroty member or anything.This is first time was ever treated like this , I think they didn't like my lil doggie!!!! January 4, 2013
Rated 5.0 out of 5.0 by Great overall experience. We stay at the Holiday Inn Express in Richmond, KY frequently when visiting relatives. Our stay is always great. Great staff, very nice, quiet, comfortable, and clean rooms. January 2, 2013
Rated 5.0 out of 5.0 by Great night sleep& Caring staff: priceless! Even though our stay was brief, it was so enjoyable & peaceful. Each Staff member was so courteous and helpful. I'd like to single out Allen (front desk#, whom my husband and I recognized from our stay #many months ago#. At that time, during check-in, a very boisterous gentleman came in with many demands. Allen was extremely professional #while working with us, and trying determine just what the man was saying#. After exhausting every avenue for resolution, Allen politely but firmly explained he wouldn't tolerate this man's swearing, especially while other guests were near. Since the gentleman appeared to have been inebriated, and would simply not stay in control verbally, Allen picked up the phone to call 911. At that point the man left the site. Allen apologized profusely to us for the delay, & we were very impressed with the ways in which he handled himself and the situation. It made us feel safer #we had arrived very late that night#, even though we knew it was a very isolated incident. If it's possible, we'd like this to serve as a letter of thanks to him, and forwarded to his supervisor or HR manager). Thanks!! December 18, 2012
Rated 4.0 out of 5.0 by Bed and Breakfast Bed: The only unfortunate thing was that our preferred bed situation (king bed, no smoking) was not available when we made our reservation, and that situation had not changed by the time we arrived. Breakfast: Your signature cinnamon rolls were not available, something we really look forward to on our regular visits to this property. December 2, 2012
Rated 5.0 out of 5.0 by Outstanding Service The staff was friendly and warm. I felt truly valued as a guest. November 30, 2012
Rated 3.0 out of 5.0 by Nice room bad breakfast The room was clean and comfortable. The staff and cleaning crew were pleasant and always looking to assist guests. The only problem we experienced was the breakfast area. The freshness on some the items such as bread/pastries and fruit could use improvement. Would stay again given the positive aspects of the stay. November 24, 2012
Rated 5.0 out of 5.0 by Great Service The staff were wonderful. We arrived late in the day and they were able to advise us where to go for a meal and supplies. November 24, 2012
Rated 5.0 out of 5.0 by Staff is great; breakfast was weak All the staff that I met we're really friendly. Breakfast was only average, but they did have a bus load of people that seemed to overload the one person working at breakfast. I wonder why she did not have help when they knew there would be a lot of people at breakfast. November 22, 2012
Rated 5.0 out of 5.0 by AWESOME HOTEL An Awesome Staff & Facility. Indoor pool great for w winter swim. November 12, 2012
Rated 4.0 out of 5.0 by Enjoyed my stay The staff was helpful and cheerful. Breakfast was stocked and operational for the times posted. The room was clean, had NFL Network (necessity for a Thursday night), and fairly spacious. It had a microwave, fridge, and a big bathroom. Proximity to fast food restaurants was great, many were in walking distance. There's a few sit down restaurants up the road, and the local pizza shop delivered. November 5, 2012
Rated 5.0 out of 5.0 by Attention to details Through my work I have overnight travel at least 2 nights a month and have stayed in hotels across the state, including many Holiday Inn Expresses. I have to say this location, although perhaps because it is newer than other locations, was the absolute fanciest and most relaxing stay I have had. At check-in, although just a bottom level member, the clerks thank me for being a Priority Club member and provided me with a goody bag with a bottled water, a granola bar, a package of peanut butter crackers, a peppermint patty, and a chocolate that said "priority club" on the gold foil. When I got to the room and turned on the TV the welcome page included a personal message with my name wishing me a good stay. I didn't access any of the other amenities but this alone went above and beyond my expectations. I stayed at a different holiday inn express the following night and it just did not compare. October 22, 2012
Rated 4.0 out of 5.0 by Customer Service Skills need enhanced We have always stayed at this Holiday Inn when visiting Richmond. I am a Richmond native and alumni of EKU. Three of my four children graduated from EKU. We were in Richmond for my daughter to take a very important test on Saturday morning. Upon check in the male desk person was a little short with me but I was not overly upset. Later my daughter discovered that she had forgotten her toothbrush so went to the desk to ask for a toothbrush. The gentleman at the counter was on the phone explaining to someone on the phone that they had no rooms available because it was EKU homecoming. After he was off the phone when my daughter asked for the toothbrush she casually asked the gentlemen who EKU was playing for homecoming. He told her rather short that he did not know as he was not from here. It would seem to me if you worked in a college town and that contributed to your income you would at least know why your hotel was full!!! I don't know if he was just stressed or if he could use a refreser in customer service. Also, the noise level in the main hall where our room was located was horrible. I went out and asked the people across the hall from us who were partying in the hall to please lower there voices at 10, and 12 as we were here to take a test early on Saturday morning. They were still going strong at 3:00 a.m. I know the desk person had to hear the loud noise. October 19, 2012
Rated 5.0 out of 5.0 by Priority members are taken care of I love the baskets you get and the gold coin i get now that I am a gold member. They are just what I need after a long day of travel and I just want to relax. October 17, 2012
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