Rated 3.8 out of 5 by 72
Rated 5.0 out of 5.0 by Kristen07 absolutely fabulous!
My friends and I stayed here on 11/8 and had the most wonderful expirence. The ladies up front were very helpful from the start when I called to inquire about a last minute reservation all the way to check out. Room was wonderful especially for one of or friends who was on crutches and needed ample room to get around. I have stayed at more expensive hotels with "great reviews" that were terrible stays. This stay left my party and me satisfied 100%. Will definitely stay at a holiday inn express again!!
November 23, 2013
Rated 5.0 out of 5.0 by Stacey8 Richmond Marathon Stay
I stayed over Richmond Marathon weekend. The hotel is walking distance to the start and from the finish. The staff was super helpful and answered all my questions about things from parking to restaurants and directions. Race morning was rainy and the front desk was handing out garbage bags to help runners stay dry. My room was clean & quiet. Having a microwave, fridge & coffee machine was terrific. I highly recommend and will definitely return.
November 20, 2013
Rated 4.0 out of 5.0 by Pasquale73 Very helpful staff and good location
Our stay was marked by great service and a comfortable room. The only negative on the room is that the HVAC unit fan was noisy and there was no option to manually set the speed lower. The staff was extremely helpful in assisting us in various ways. One staff member in particular, helped us by allowing us to get breakfast when our schedule required us to leave the hotel a few minutes before the breakfast bar opened. Overall, we would not hesitate to recommend this hotel to anyone needing a place to stay in downtown Richmond.
November 17, 2013
Rated 4.0 out of 5.0 by da349 Nice Staff.
Cleaning staff and front counter staff very friendly and helpfull.
November 14, 2013
Rated 2.0 out of 5.0 by no1noz rewards
gave the desk my rewards account card & number .
no rewards posted to bt plan.
wont be staying here again
November 13, 2013
Rated 5.0 out of 5.0 by JenniferH22 Great rooms and friendly staff
Rooms are spacious and clean. The staff was all very friendly and helpful.
November 13, 2013
Rated 1.0 out of 5.0 by Klump Unhappy customer
No heat in the room and the coffee pot did not have the internal parts, so it was worthless. I informed the clerk on my departure but seemed less than concerned.
I doubt I will be back.
November 12, 2013
Rated 4.0 out of 5.0 Great Stay
Comfortable bed and clean facilities! Was greeted by a welcoming staff, whom was able to point me in any direction I needed.
October 30, 2013