Rated 2.0 out of 5.0 by jkent Great staff, poor facility
The quality of the building, guest rooms, furnishings, etc. was not up to the standard of most Holiday Inn Express locations. Most Holiday Inn Express facilities are newer, cleaner, and fresh compared to regular Holiday Inn hotels. This facility has the feel and the smell of an out of date, older, Holiday Inn. Not bad, but not up to standards expected by Holiday Inn Express guests. On the other hand, the front desk staff was terrific. They quickly moved me from a smelly non-smoking room, where smoke was barely camouflaged by the overuse of spray freshener to a cleaner non-smoking room. Facility needs renovation. In the interim, free parking should be offered.
May 14, 2013
Rated 4.0 out of 5.0 by theMaQuilt Small complaints.
Refrigerators were set so high the items froze, luckily I did not place my insulin in the fridge. There was a bottle of frozen onions in refrigerator in room upon our check-in..obviously cleaning staff had not checked the fridge when cleaning. Parking for oversize viehicles limited. No notice in info on line about hotel parking situation. Nor is there notice of a $10 a night charge for parking. . Room carpeting could stand good cleaning or replacement. Otherwise, stay was nice. Convienent to hospital and for our purpose. Staff we dealt with performed well and were friendly.
April 10, 2013
Rated 5.0 out of 5.0 by Fonhome Nice Surprise
They have a shuttle! It was a treat to be able to go to the restaurant and not worry about traffic. This was the best surprise. The staff are accomodating and friendly, breakfast was good and rooms are large.
I will stay here again.
March 24, 2013
Rated 4.0 out of 5.0 by Karentl Could have been better
My husband and I stayed in Richmond overnight. This is conveniently located and the parking is located under the building, also convenient. We stayed in a king room. The walls appear to have had some damage and the hotel made repairs but the repairs weren't completed, not attractive. The room wasn't special, just average. The breakfast food was a little below average but there was much to chose from considering it was just a little something to keep the hunger away. The "eggs" we're actually pretty bad, but the staff was friendly. The room was cold when we walked in but didn't take long warm once we turned on the heat. The heater though was very noisy. Overall, I would return if I needed a one night stay in Richmond.
March 10, 2013
Rated 4.0 out of 5.0 by Michele66 Comfortable bed, very clean
Overall, I was very satisfied with my stay. The housekeeping service was excellent and most of the staff were very friendly.
If I had anything at all negative to say, it would be the front desk staff was not as welcoming or friendly as they were when we stayed there last year. They seemed rather disinterested. All other personnel, management, restaurant, housekeeping were wonderful.
March 9, 2013
Rated 2.0 out of 5.0 by aed0525 a lot of maintenance issues
This would have been a really nice stay if the hotel was keep in good working order. Our refrigerator leaked all over the carpet, our door would not shut unless slammed very hard, and our TV did not work ( I moved the plug to another outlet and it was fine but still)
February 18, 2013
Rated 1.0 out of 5.0 by Leslie101 Worst hotel experience ever
I was extremely disappointed in the stay at this hotel. Both nights we were awoken at 3 a.m. by people on our floor partying. We also could not operate our shower. It turns out there was a "trick" to it, as the shower had been improperly installed. Maintenance was clearly aware of this issue, but had made no effort to repair it prior to our stay, and didn't bother to alert us to it when we checked in. After complaining about both the noise and the shower, I asked about switching rooms, but this request was not honored. I will never stay at a Holiday Inn Express again. Very poor experience and customer service.
February 13, 2013
Rated 4.0 out of 5.0 by Opapa Breakfast Lacking
We were there Dec 30 and 31. There was hot coffee at the breakfast bar, and some of the standard items but other than that nothing. On the second day not even plates for the cold scrambled eggs. OK, not a big deal, because the room was clean and the beds comfortable, so we'll return next time we're in Richmond.
PS: Not too happy about the $10/night parking charge in a totally open and unguarded garage.
January 5, 2013