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Rated 4.0 out of 5 by 185 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed, very good service Upon arriving, we were particularly grateful for the help of the desk clerk. He was able to help us with dinner suggestions and getting a taxi. The staff in general was very helpful. The room was clean and the beds comfortable. The only complaint was the sound isolation between the rooms. You could easily hear the people next door. December 15, 2014
Rated 5.0 out of 5.0 by Just in a nick of time After a problem at a competitor's hotel, I turned to Holiday Inn Express, as a gold member priority club member, I called in desperation for a room at the last minute. They were able to save me by giving me a place to stay in a "nick of time". Therefore I remain eternally grateful for them to give me a nice, comfortable, clean and secure place to keep my fun weekend on track to being a great weekend. Thanks!! December 10, 2014
Rated 4.0 out of 5.0 by great location, friendly staff the hotel stay was great, parking was very convenient and the staff was friendly. Only stayed a couple of nights but they let me keep the car there during day until the afternoon to drive back to the airport. December 8, 2014
Rated 1.0 out of 5.0 by Nightmare Stay Wait over 3 hours for a room that wasn't even mine. November 27, 2014
Rated 3.0 out of 5.0 by Comfortable bed Bed was good but the noise from other rooms filtered through quite easily. November 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service, and great value Very nice stay at this hotel. Staff was very friendly and helpful. The room was clean and comfortable (loved the pillows and the king sized bed!). The free breakfast was nicer than we expected - eggs, sausage, oatmeal, greek yogurt, fruit, etc. An overall good experience and good value. November 24, 2014
Rated 5.0 out of 5.0 by A very pleasant surprise Now admittedly, I'm not particularly well-traveled, but the Holiday Inn Express in Richmond really blew me away in terms of what I could get for the price. Comfortable, accommodating beds; delightfully soft pillows; a quite good breakfast; free Wi-Fi... On the slight downside, those very comfortable beds were half a bubble off plumb and pitched towards the center of the room, which is *just* enough to throw the "stupid panicky ape" part of the brain off during an attempt to sleep. Of course, if we'd have tested the beds before needing them at 1AM we'd have noticed, so that's on us. Still, let it be a lesson- test things beforehand! November 23, 2014
Rated 4.0 out of 5.0 by Great place for those on a budget This is my second time staying with the HIE in Downtown Richmond for an interview. The front desk staff were very attentive and prompt, scheduling my morning taxi ride and upgrading me to a king suite free of charge. The room was very spacious and comfortable and breakfast was more than adequate. Location, efficiency, and cost-effectiveness made this an excellent hotel for my trip. Would highly recommend it! November 23, 2014
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