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Rated 3.9 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by comfortable room and excellent service This was our third stay at this hotel, we really like it. The rooms are very comfortable and clean and the staff is friendly, polite and always available to help with anything. We just found out too late that as guests of the Holiday Express Inn we could have used the YMCA swimming pool. We'll remember next time. We really enjoyed our stay at this hotel. August 15, 2014
Rated 5.0 out of 5.0 by Wedding weekend Lots of family in from out of town...even out of country and all was just great! Close to Shockoe Slip with lots of restaurants and pubs. Good location, plenty of parking as long as you drive a vehicle under 6' tall...low ceiling. Security well considered with key access required for elevator. August 12, 2014
Rated 5.0 out of 5.0 by Great Weekend! We came to the Holiday Inn for our Religious Convention. I have to say this was a very good experience. Everything was very neat and clean. The housekeepers made sure our beds were clean, fresh towels every night and Parking was convenient. Overall, very satisfied! If we have our convention next year here in Richmond, will definitely be staying here again. August 6, 2014
Rated 3.0 out of 5.0 by Improve More personnel at the front desk. The hotel was located convenient to my destination. August 6, 2014
Rated 4.0 out of 5.0 by Great Front Desk Crew Overall great room and breakfast was fantastic. The food was well prepared and the variety was wonderful. Front desk was clean. The only suggestions I have is to clean the carpet and chairs. There were spots on the chairs and floors. Made the room appear to be unclean. August 5, 2014
Rated 1.0 out of 5.0 by Disgraceful Holiday Inn Would not recommend to other travlers This hotel had wonderful but uninformed people working both in the reservation center and the front desk prior to check in August 5, 2014
Rated 5.0 out of 5.0 by Great Service overall Arrive at hotel Sat recieved by nice front desk staff ready to assist. The Room was clean and ready and the next morning the breakfast. was perfect.. Staff was always vailabel and courteas. July 31, 2014
Rated 1.0 out of 5.0 by Downtown Holiday Inn The staff here is incredible. The hotel is not! Stay somewhere else. I didn't compare rates because I have been so accustomed to getting a good deal with Holiday Inn so I can't comment on the price. I can tell you that I'm staying in a much better place within 10 miles of here this week and paying half of what I paid for the same King Suite. July 28, 2014
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