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Rated 3.9 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Another great stay Another great stay at this HI Express - Good parking at much better rates than other local hotels. Check-in was a snap. The room was clean, well appointed, and the bed was very comfortable. Free - WIFI! The selection at the complimentary breakfast was great and the quality of the food was top notch. We were pleased to see that the outside stairs were repaired and the patio was refurbished. We'll definitely be back. July 16, 2014
Rated 5.0 out of 5.0 by Great experience in Richmond the desk staff were charming. The housekeepers were friendly. I really enjoyed my stay there. July 10, 2014
Rated 5.0 out of 5.0 by Neat Good service, clean atmosphere, breakfast, no smell smoking, elevator security with card slot, quiet, clerk friendly and courteous July 9, 2014
Rated 5.0 out of 5.0 by Clean and Great value I had a very pleasant stay, all the way from the front desk customer service agent (Dylan), recognizing that I am an IHG member and handing me a welcome bag with water and nut assortment, it was also the cleanliness of the front area and all throughout, all the way to our check out friendly service. While not to forget, the housekeepers were very personable and smiling as you passed by and the breakfast was great and the breakfast attendant from the hotel kept the area extremely clean and inviting. We highly recommend this hotel to anyone staying in the Richmond area. If you need a con, the only one I have is the layout of the bathroom has a tight fit to the door/toilet and sink area, but that would be the architect/builder's issue, not the staff or manager. July 9, 2014
Rated 4.0 out of 5.0 by Nice staff, quiet room Staff was nice, room was clean and quiet. My profile was obviously viewed by the staff, as the location of my room was what I have come to expect as a Platinum member. July 3, 2014
Rated 5.0 out of 5.0 by Always enjoy our stay We usually stay at this hotel once a year and always enjoy our stay. Our room was clean, staff was friendly, check-in and check-out ran smoothly, and there was good and quick shuttle service to and from the Richmond Coliseum. Breakfast was good enough. June 30, 2014
Rated 2.0 out of 5.0 by Poor layout of rooms Worst layout of a bathroom I think I have seen! Toilet and vanity to close together. Can't step back from brushing your teeth or shaving without the fear of tripping over the toilet. Also toilet paper more than halfway under the vanity. Sink and tub very slow to drain. In my opinion there is nothing worse than standing in several inches of soapy water in a hotel room. The room was a suite with a king size bed, there was plenty of room within the suit, so why the third rate bathroom? June 23, 2014
Rated 5.0 out of 5.0 by Great Service Helpful, Friendly, Fun Staff who asked about our needs, provided useful information, helped us with anything we needed June 22, 2014
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