Rated 4.1 out of 5 by 214
Rated 1.0 out of 5.0 by shellwood Suite - No Suite
After booking a Suite nearly a month in advance I was told upon arrival that a Suite was not available due to overbooking. I had friends coming in from all over, and wanted to spend the short two day stay together in the same room. We were given two double rooms, one for free. When I explained that this was a terrible inconvenience, I was told that Holiday Inn would "comp" one of the rooms. All in all, I saved $16 any taxes on my stay. I didn't feel this was an adequate compensation.
Not to mention that I was up till 2am with loud noises in the room next door to ours, and there way no running shuttle, when I specifically asked for one while booking.
I am truly disappointed in the care and concern from the staff when I addressed them about this.
March 3, 2015
Rated 5.0 out of 5.0 by creneemc Review
Great Stay, comfortable beds, clean, great service, easy check in and out
February 27, 2015
Rated 3.0 out of 5.0 by lynx67 Good location, needs improvements
As a frequent traveler and one who stays at Holiday Inn/Holiday Inn Express whenever and wherever possible, this location needs improvement. It was a Quality Inn in a past life and the transition to Holiday Inn standards must still be occurring. The room offered to me was on the 6th floor, which I later was told "had rooms with no thermostats." Meaning, no control of the hot and cold. That made for a terrible two nights' sleep. An offer was made to switch rooms, but at 1 AM, and I honestly thought I would be able to sleep better the second night, especially after the front desk clerk advised me that someone would fix the temperature control. The location is good - midway between The Fan/Carytown and downtown Richmond, the price is better than downtown hotels, the staff is friendly, the free breakfast is adequate (it is free, after all), although the food and coffee frequently run out. If you stay here, be sure to request a room with a working thermostat. And bring a humidifier......
February 26, 2015
Rated 5.0 out of 5.0 by jpaan Good Downtown Choice
We are new to the IHG family but continue to be impressed with the level of service at the hotel properties. We checked in to this property and were pleasantly greeted. In fact, Dylan - I think that was his name was more than accommodating, friendly and informative. Really made us feel welcomed and that he was there to make sure we enjoyed our stay. Crazy - customer service in today's world. After checking-in and going to our room we went downtstairs for coffee and again he asked if the room met our expectations and if there was anything else we needed - WOW. The room was great, clean and provided everything we needed. Property does show some age but was a good choice for the value. We made this trip for a local race that was downtown and met friends at another property. For service, convenience and value - we will be back here again.
February 25, 2015
Rated 3.0 out of 5.0 by Moosebasketball Large number of guests = no hot water!
Nice hotel. Clean. Friendly. We had no hot water. I called downstairs and was told to wait 5 minutes. We waited 30 and still no hot water. Breakfast was slow and very limited food selection, once again because of the number of guests. A hotel is aware of the number of guests and should be able to provide for that number or don't reserve that many rooms.
February 25, 2015
Rated 4.0 out of 5.0 by troy456 Comfortable bed, small fitness area
Bed was very good, softer mattress, not firm. The fitness room only had three pieces of equipment. Could use a bicycle.
February 23, 2015
Rated 4.0 out of 5.0 by DDB97 Great service
Good location. About a 10 minute walk to convention center. Nice diner nearby. Breakfast consists of eggs, biscuits & gravy, sausage, cereals - hot & cold, boiled eggs, yogurt, fruit, bagels, muffins, juice & coffee.
Beds are small. Double in size. Room size was adequate for 3 people and very clean. Staff is nice and helpful. Need to enter parking lot from street behind hotel. There is no entrance in front.
February 18, 2015
Rated 5.0 out of 5.0 by fencer2015 Comfortable bed and great service
thump up! Great Internet Service and Breakfast! Convenient Shuttle Service.
February 18, 2015