Rated 3.8 out of 5 by 81
Rated 1.0 out of 5.0 by Leslie101 Worst hotel experience ever
I was extremely disappointed in the stay at this hotel. Both nights we were awoken at 3 a.m. by people on our floor partying. We also could not operate our shower. It turns out there was a "trick" to it, as the shower had been improperly installed. Maintenance was clearly aware of this issue, but had made no effort to repair it prior to our stay, and didn't bother to alert us to it when we checked in. After complaining about both the noise and the shower, I asked about switching rooms, but this request was not honored. I will never stay at a Holiday Inn Express again. Very poor experience and customer service.
February 13, 2013
Rated 4.0 out of 5.0 by Opapa Breakfast Lacking
We were there Dec 30 and 31. There was hot coffee at the breakfast bar, and some of the standard items but other than that nothing. On the second day not even plates for the cold scrambled eggs. OK, not a big deal, because the room was clean and the beds comfortable, so we'll return next time we're in Richmond.
PS: Not too happy about the $10/night parking charge in a totally open and unguarded garage.
January 5, 2013
Rated 5.0 out of 5.0 by Striker Front Desk Staff Is Excellent
Very helpful check-in and check-out. Very comfortable room. Breakfast was delicious and expertly staffed. Good restaurants in walking distance. Underground garage provided easy in and out. Quiet location, but near downtown.
December 4, 2012
Rated 5.0 out of 5.0 by NovaGirl Richmond Marathon
We stayed at the Holiday Inn express while we were in town to run the Richmond Marathon. It is a great location - just a few blocks from the starting line. The staff was very pleasant and helpful.
November 17, 2012
Rated 3.0 out of 5.0 by RichmondRunner As Expected
I've stayed at other Holiday Inn Express hotels and this one fit the bill of the others. Unfortunately, they did not have any non-smoking suites available when I booked a few months prior. They did try to accommodate us with a non-smoking double upon arrival but that just did not work for as us as far as space went.
That being said, the room was fairly clean for a smoking room. Still stank of stale cigarettes and deodorizer though. There were also several burns on the carpet. While I expected this, I was still crossing my fingers that there would be better air circulation. You aren't able to crack any windows so you have to rely on AC units to clear the air which didn't do much.
All in all, the front desk staff was polite, the cleaning service was OK. They took our used towels after one use and neglected to replace them until we asked for them when they came back.
Overall, I would stay here again in if in downtown Richmond but would hope to score a non-smoking suite.
November 16, 2012
Rated 4.0 out of 5.0 by Madone08 Richmond Marathon
I selected this hotel for our stay while participating in the Richmond Marathon. Overall the experience was pleasant. I did find it odd though that there wasn't an earlier breakfast option for the participants, and no check extension for the rooms. These are two very key options that should be consider. A nice breakfast before a marathon and the option the to use our hotel for shower and clean up would have be even nicer. I've had these same amenities at other hotels. The one plus side was the extended use of the parking garage helped.
November 15, 2012
Rated 4.0 out of 5.0 by marathon13 Marathon Weekend Experience
I was in Richmond for the marathon weekend and this location was easy to get to and from both the start and finisher lines. Despite a full hotel, the staff was able to relocate me to a non-smoking room, which I did not realize when making the reservation online that this needed to be indicated as many chains are completely non-smoking. The staff went out of their way during a stressful weekend.
November 15, 2012
Rated 4.0 out of 5.0 by Scarlet2012 Late Check-Out
Our family had two rooms. Family members were running in the Richmond Marathon and we requested late check-out. We were told we could have until 1PM. When we returned to our room via the downstairs parking lot we were unable to access the elevator and our rooms - we had to make our way back to the lobby, stand in line and waste precious time to have our keys reactivated. This is not the first time this has happened. We would request that staff be reminded when granting late check-out that the "key issue" be checked. Thank you.
November 15, 2012
Rated 5.0 out of 5.0 by Danavec Good Service
I want to compliment Sariah for taking the trouble to identify a problem in the system processing my gift card. She took teh initative to identify the problem, track down the issues, and to solve the problem. She stepped up and volunteered to do this, and was also considerate enough to call me and let me know that the problem was solved.
I have also foudn all of the staff at this hotel to be very helpful in general, but Sariah took the time to help in this extra way.
November 13, 2012
Rated 3.0 out of 5.0 by Brit STAFF
The staff on duty when we tried to check in were less than helpful or polite. Despite having been there since 1450 and no rooms available, when they were available they were given to other people who had just walked in with total disregard to those waiting in the lobby area. When I finally was being taken care of a bottle of water was set on the counter as a reward for being a loyal Priority Club member, boy what a thank you!! The reedeming factor came on Sunday morning with the staff and service in the breakfast area and the day, front desk manager and also the housekeeping supervisor. I was also disappointed at the cost, which was no better for being a Priority Club member.
November 5, 2012
Rated 4.0 out of 5.0 Great Location
The Holiday Inn Richmond is located within blocks of the new Canal Walk and Museums. The staff was very friendly, giving us information and directions to dining and sites in Downtown Richmond.
The hotel is located in an area of the city that is apart from the hustle and noise, but that makes the surrounding area feel very empty on a Friday night.
Overall, we had a great experience at the Holiday Inn Richmond and would recommend it to couples and business travelers.
October 25, 2012
Rated 5.0 out of 5.0 by BuckyBeav Wonderful Stay
I really enjoyed my stay at the Holiday Inn Express Downtown. The staff were wonderful. Everyone there was just so nice. They were so friendly and went above and beyond answering my questions that I had.
October 17, 2012
Rated 5.0 out of 5.0 by BuckyBeav Wonderful STAY
I completely enjoyed my stay at the Holdiay Inn Express Downtown. It was very relaxing and the staff went above and beyond making sure my stay was exceptional. GREAT JOB
October 17, 2012