Rated 3.8 out of 5 by 79
Rated 5.0 out of 5.0 by Di 74 great stay
We were in the area for a wedding and this was close to 95 and to where we wanted to be. From the check in to the check out, very friendly and helpful. Room was very clean, bed extremely comfortable and very quiet at night.
Food was OK but NITA the hostess/manager of the restaurant was very nice and gets an A plus for her services provided to help make us happy. Would definetloy stay there again and recommend it to anyone in the Richmond area.
July 24, 2014
Rated 2.0 out of 5.0 by scottL Not loving this place
When we checked in, the front desk attendant was great--I do want to recognize her as she was the best part of this hotel stay.
The elevator was not as clean as I've seen at comparably priced Holiday Inn's. When we arrived at our room the smell from the room was unpleasant but bearable. The floor of the bathroom was very slippery--the property manager came, acknowledged that we had a problem and sent somebody up from housekeeping to clean the floor again. It was done well the second time.
The high speed internet claim is a bit dubious
We ate at the restaurant 3 times: dinner on night one, not bad, not great. We had the breakfast buffet on morning one...not good at all. On the second morning one of us had the buffet and one of us ordered from the menu; the buffet was still bad, the menu order took more than 20 minutes to arrive and ended up not being the dish that was ordered. All in all, I would not recommend the restaurant.
The one morning housekeeping came to our room, only one bed was made, only two large towels were replaced int the bathroom i.e. no washcloths or hand towels were replaced and none of the toiletries were replaced. Housekeeping was very subpar.
We went to the pool one afternoon, it had a faint green tint to it so we didn't bother getting in thinking it might be a bit risky.
July 23, 2014
Rated 2.0 out of 5.0 by nick254 Nice room, terrible breakfast and fitness center
The room was fine, the breakfast was terrible, and the fitness center was a joke For breakfast the only cooked food were scrambled eggs and the coffee was mediocre. The fitness center had 5 machines (3 treadmills and 2 ellipticals) and 2 machines actually worked.
July 21, 2014
Rated 4.0 out of 5.0 by Abideen Great service
Overall good stay, just need some better pillows. I did book a king room and was instead given a queen. When I inquired, i was told no kings were available. I then showed the receptionist the holiday inn website, which says there were still more of the same king room I booked available. She said its wrong.
July 18, 2014
Rated 5.0 out of 5.0 by csm9 Great location and good quiet time
This is my second stay at this location,close to I-95 I always get a good night sleep.
July 15, 2014
Rated 4.0 out of 5.0 by Peacemakerb COMFORT LEVEL
Welcome by staff was very friendly. Attended to my specifications with ease and acknowledged rewards member. Small problem with room, had to move, but manager accommodated and made us feel welcome. Would stay at this hotel again. My favorite food (wings) were the worst ever. Need another recipe. Other than that, wait staff and other food selections were very good.
July 3, 2014
Rated 2.0 out of 5.0 by les27 This property needs attention to details
- toilet tank was running and handle is loose.
- TV was not working properly, the screen kept frozen every 10 minutes, was told was Comcast.
- Fridge was very noisy
July 1, 2014
Rated 5.0 out of 5.0 great
outstanding hotel ... nita did a great job hosting our group.. we will be back in about 3 months..
June 30, 2014
Rated 3.0 out of 5.0 by Melhub Fire alarm issue
It was ok after the fire alarm kept us up till 11:30pm when the kids had to swim at 6:30 am. We were there for a swim meet that requiring much sleep. They did accomadate us on Sunday with a late check out.
June 25, 2014
Rated 2.0 out of 5.0 by Gmay14 Find another place to stay in Richmond
This hotel is definitely not up to Holiday Inn standards, and certainly not worth the rate we were charged. Property needs repairs and customer service is sub-par.
June 21, 2014
Rated 5.0 out of 5.0 by Kenny D Convenience
Driving to New England from Florida. Very easy on and off Route 95. Food was quick and good. Room was clean. TV had the games I wanted. Easy to leave in the morning.
June 18, 2014
Rated 1.0 out of 5.0 by Busyytraveler Worst IHG property ever.
The rooms are dirty and sparse.
No hot tea, either!!
Stay elsewhere, this hotel is "bare bones" !
June 17, 2014
Rated 3.0 out of 5.0 by Victory4 Poor customer service with Guest Relations.
My stay was fine it was for 1 night. The customer service I received from your Guest Relations was totally unacceptable. We were there for a funeral. There was a mix up of where we were between Petersburg and Richmond. We were on the road and within an hour of arrival, when we discovered the error and we call Customer Care immediately. The person I spoke with was great in changing the hotels and said we had to speak with Guest Relations to have the cancellation fee waived. I was transferred, explained we were going to a funeral, things got confusing and as a courtesy due to the circumstances, could we have the cancellation fee waive. The rep didn't have an ounce of empathy. Didn't sound concern - just stated no and you will be charged for the Petersburg room because it is after 6pm. I am in management for customer service and if one of my reps acted the way this person did, they would no longer work for the company. Because of this rep in Guest Relations, IHG will not receive business from me nor the company.
June 10, 2014
Rated 4.0 out of 5.0 by Victory4 Guest Relations Service
My stay at the hotel was okay. The service I received from the Guest Relations Dept was a different story. We were there for a funeral and the information for which hotel was confusing due to the nature of the trip. We were coming from out of town and while we were on the road, I realized that we were going to the wrong hotel, I called. I explained the problem and reservation said they could cancel the hotel and book at the other but in order for us to avoid a cancellation fee we must speak with Guest Relations. The person I spoke with wasn't sympathy of our situation, showed no empathy and refuse to waive the cancellation fee.
I understand there are polices. I am in customer service management. The service I received from this rep was horrible and just added to our stress. I had to pay for the room that was cancelled
June 9, 2014
Rated 1.0 out of 5.0 by bigbuckxx Room was extremely poor shape and no help from Hotel Staff
Room was extremely poor Quality compared to all rooms I ever stayed at before for business travel.Hpotel staff was not concerned about our stay.We had 3 other rooms with relative while on vacation.I would not recommended this hotel for anyone to stay at.The quality of this hotel is very substandard.
June 6, 2014
Rated 5.0 out of 5.0 by christy09 Front Desk
There was a gentleman who was extremely helpful at the front desk. Provided information about the surrounding, areas where to eat, etc. He also provided maps. You have a real team player with him. You should do something nice for him as he goes above his position to help the guest.
June 5, 2014
Rated 5.0 out of 5.0 by TY57 Great Hotel
Anyone who stays here will enjoy there stay. Quiet
June 4, 2014
Rated 4.0 out of 5.0 by Road Trip Great Place
Went for brief stay for a concert in the area. It was a quick 8 minute drive from The National.The room was very clean. The surroundings were very pleasant. The staff was very nice and helpful. My child left a personal item in the room. Although it took several phone calls the staff said they found it and would mail it back. Hope so!!
May 28, 2014
Rated 5.0 out of 5.0 by RAINE1 GREAT SERVICE
OVERALL EXPERIENCE WAS FANTASTIC. THE MAN THAT WORKED THE FRONT DESK WAS VERY FRIENDLY. HE PROVIDED ME WITH SHOPPING MALL INFO AND DIRECTIONS. HOUSEKEEPING SERVICE WAS WONDERFUL. ROOM NICE AND CLEAN AND THE HOTEL WAS VERY PEACEFUL.
May 1, 2014
Rated 5.0 out of 5.0 by maccam ALWAYS THE SAME
I stay at this Inn every time I'm in the area and I am always totally
happy with the rooms, the service and the staff.
April 25, 2014
Rated 2.0 out of 5.0 by Mike C new management
New management, then new staff. It shows in a disappointing fashion.
April 11, 2014
Rated 2.0 out of 5.0 by BizTraveler007 Don't go to the Restaurant Attached to the Property
The room and amenities at this property are absolutely fine. The 'Sporting News' restaurant next door was a nightmare. First the waitress charged me $12 for an English muffin breakfast sandwich and a coffee. After she told me it was resolved I found she had charged me 3 different times. Still trying to get my money back...
March 30, 2014
Rated 4.0 out of 5.0 by moving man VERY!! nice staff
Always enjoy my stay at Bells Rd. Inn. VERY!!! nice that they have parking for big trucks. Only wish they had breakfast bar.
March 7, 2014
Rated 4.0 out of 5.0 by Mike C Bartender Franchesca
As a frequent guest for a number of years, after work or after a long drive, when Franchesca is tending bar I am always certain to have pleasant experience. Franchesca serves her patrons meals from the menu as well as any waitress while also tending bar. What sets her service apart from the norm is her caring personality and attention to detail. Thank you Franchesca!
February 21, 2014
Rated 5.0 out of 5.0 by Love4 great service.
Have stayed at this property many times. Will go back.
February 14, 2014
Rated 4.0 out of 5.0 by Deszion Business trip
I had to make a quick business trip to Richmond, and my stay was actually quite pleasant. The only issue was that the bathroom was FREEZING for half of the trip, and we had to turn on the blow dryer for awhile to warm it up. Other than that, I had no issues.
February 11, 2014
Rated 4.0 out of 5.0 Hotel was clean and the staff were very friendly
The only issue I had encountered was one day of the three I was there , my room was not serviced at all.
The only food around is a Subway, Mcdonalds, & hotels restaurant. Hotels restaurant however had good menu choices and my meals were good, portions were plenty.
February 9, 2014
Rated 5.0 out of 5.0 by Sudy1 The restaurant
This hotel is just great. We stay there every time we travel to New Jersey, up and back. And every time we do this there is a problem at the restaurant. No chardonnay , other flavors but the one time the manager said I could bring my wine down. Always had a lager beer on tap not this time. My husband had to drink bottle beer and not a good selection.
That's the only game in town you would think they would be stocked a little better. They also charge top $ . We were in Georgia at a restaurant connected to the hotel and it was only $2.45 a glass of wine and $1.50 for draft beer. The sports bar !!!!! needs to get their act together.
January 29, 2014
Rated 4.0 out of 5.0 by favamom Restaurant Hurt Overall Experience
The actual hotel staff (front desk) was very polite and responded to any issue very quickly. The location of the hotel was a bit out of the way and there is only a Subway restaurant close by for eating options. While the Sports Grill on site would have been a convenient and fun option for food, the service was slow and unmotivated. If the restaurant was better, the location of the hotel could have been compensated for.
January 27, 2014
Rated 2.0 out of 5.0 by RSIMM Failed at the little things
The room was a typical design and clean, and everything in the room worked. But the hotel failed at the little things:
1 - Only one soap in the room, so you had to move it from shower to sink and back.
2 - TVs didn't work in the fitness center.
3 - I ordered room service breakfast (toast and fruit), and the toast came with no butter or jelly. Who eats dry toast?
4 - In the conference room for breakfast they put out yogurt but no spoons, and muffins but no napkins or plates. Had to find someone to ask for both.
December 8, 2013