Rated 4.1 out of 5 by 214
Rated 1.0 out of 5.0 by shellwood Suite - No Suite
After booking a Suite nearly a month in advance I was told upon arrival that a Suite was not available due to overbooking. I had friends coming in from all over, and wanted to spend the short two day stay together in the same room. We were given two double rooms, one for free. When I explained that this was a terrible inconvenience, I was told that Holiday Inn would "comp" one of the rooms. All in all, I saved $16 any taxes on my stay. I didn't feel this was an adequate compensation.
Not to mention that I was up till 2am with loud noises in the room next door to ours, and there way no running shuttle, when I specifically asked for one while booking.
I am truly disappointed in the care and concern from the staff when I addressed them about this.
March 3, 2015
Rated 5.0 out of 5.0 by creneemc Review
Great Stay, comfortable beds, clean, great service, easy check in and out
February 27, 2015
Rated 3.0 out of 5.0 by lynx67 Good location, needs improvements
As a frequent traveler and one who stays at Holiday Inn/Holiday Inn Express whenever and wherever possible, this location needs improvement. It was a Quality Inn in a past life and the transition to Holiday Inn standards must still be occurring. The room offered to me was on the 6th floor, which I later was told "had rooms with no thermostats." Meaning, no control of the hot and cold. That made for a terrible two nights' sleep. An offer was made to switch rooms, but at 1 AM, and I honestly thought I would be able to sleep better the second night, especially after the front desk clerk advised me that someone would fix the temperature control. The location is good - midway between The Fan/Carytown and downtown Richmond, the price is better than downtown hotels, the staff is friendly, the free breakfast is adequate (it is free, after all), although the food and coffee frequently run out. If you stay here, be sure to request a room with a working thermostat. And bring a humidifier......
February 26, 2015