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Rated 4.6 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by High quality/safe and great customer service I recently visited the Holiday Inn Express in Richmond and had a wonderful, high quality experience. The hotel was immaculate, the beds were comfortable, and the breakfast offered a range of options. What stood out for me most- was the curteous, knowledgable staff, who exhibited a core focus on quality, which was consistent and valued. The team working at this location should be commended for performing at a very high level for customer service. Thank you July 21, 2014
Rated 4.0 out of 5.0 by Second stay and I'm just as satisfied This is my second stay at this particular Holiday Inn. I chose it again for it's cleanliness/good customer service and I was not disappointed with my recent stay. The employee who runs the breakfast area does a very good job - everything is clean and well stocked - hot breakfast items were hot - the coffee was very good! The hotel rooms were clean and room service was efficient. We also enjoyed the pool area although it was not open for the first two days of our stay. The ice maker was broken on our floor so we had to travel to another floor to get ice. This hotel is in very close proximity to shopping and a variety of restaurants. July 20, 2014
Rated 5.0 out of 5.0 by Very relaxing visit! Very relaxing stay at this hotel. My wife slept great which she rarely does.' Only one thing that I would change would be to move the smoking area outside the hotel further away from the front entrance. Way too close. July 18, 2014
Rated 5.0 out of 5.0 by Great people This hotel was a great choice. The staff was awesome, hotel was quiet and clean. Anything you need was very close. Would highly recommend this property. If you stay you must eat at the restaurant next door the food was great. Darryl July 17, 2014
Rated 5.0 out of 5.0 by Great Service and Comfy Guest Room! I travel quite frequently and can always rely on HIE to be a pleasant place to stay. This location is no exception! The staff are excellent and the rooms, bed and pillows are inviting and comfortable. My son and his family recently moved to VA, and the Richmond Northwest I-64 location will most likely be my 'home away from home' whenever I visit them. July 14, 2014
Rated 5.0 out of 5.0 by Great People and a Nice Room As someone who averages 3 nights a week in hotels, I have to say that the staff here are some of the nicest most accommodating folks with whom I have ever dealt. The room wasn't cleaned one day, but that is the only time in 10 months of stays here. I don't stay anywhere else when I am in town. July 14, 2014
Rated 5.0 out of 5.0 by No complaints Everything one would expect was done, and done well. Comfortable beds, attractive rooms, easily-located electrical outlets, and so forth. The breakfast was good. The internet worked very well. The only thing I want is a slightly lower room rate, but I traveled last minute on a holiday weekend, so I guess I should just be happy I found a very nice place to stay. It was a very nice place to stay, and I would stay there again. July 11, 2014
Rated 4.0 out of 5.0 by Food Ran out of biscuits, kleenex, toilet paper, fruit several days, Attitude seems to be well they are only here for a day Used to be more guest aware July 10, 2014
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