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Rated 4.5 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Awesome Fantastic Place to stay. I stayed here in order to visit my mother at St. Mary's Hospital. Not far from the hospital. The staff were very nice upon check in and check out. By the ease of getting the room on such short notice, along with the courtesy of the staff, helped during my last visit with my mother before her death. Thank you. January 23, 2015
Rated 5.0 out of 5.0 by Home away from home ! Holiday Inn Express is a great place to feel like you're at home. From check in to check out, anything you need is at your fingertips down to fresh baked cookies in the evening ! There are several good restaurants nearby and a wonderful hot breakfast waiting each morning. This hotel is very conveniently located right off I-64 and Gaskins Rd Exit. It is our "go to" when we spend a night in Richmond. January 22, 2015
Rated 3.0 out of 5.0 by staff was coridal the experience was satisfactory. There was nothing that made the hotel stand out from my stay at other facilities. I was a bit disappointed that there wasn't a pancake machine as I have seen at other facilities January 11, 2015
Rated 2.0 out of 5.0 Disappointing check-in staff I have stayed at many IHG hotels, so this review is relatively speaking. The check-in staff did not greet me, and was not smiling. It doesn't surprise me at all that I wasn't acknowledged as a Gold Elite member. Not friendly in any way (intonation, etc) and no attempts to converse or make me feel comfortable. Also, it was the first time I was asked for my ID, as if I am some fraud or criminal, or under aged. First IHG hotel to do that, so that's something out of so many stays at other IHG hotels. January 4, 2015
Rated 4.0 out of 5.0 by Holiday Inn Richmond When going to Richmond, VA to visit, we stay in this hotel because of location and the friendliness of the hotel staff. December 31, 2014
Rated 5.0 out of 5.0 by Clean, comfrotable room , and helpful staff Affriving at midnight, and going to an early meeting, we only wish we could have stayed longer. The room was comfortable and pristine. The staff was helpful and the breakfast was available very very early. Only wish we could have had time to use the pool. December 22, 2014
Rated 5.0 out of 5.0 by Excellent hotel Always enjoy staying at this hotel. It is convenient and centrally located. Staff is always friendly. December 22, 2014
Rated 3.0 out of 5.0 by Nice hotel overall, room had a few annoyances Nice first impression - sparkling clean, comfy bed, nice big TV, most things in great working order. However, the desk in the room had inadequate height under its drawer, with a hidden board to bang your knees into, so if you are 6' or more, beware. Another gripe - a big gap on one side of the AC unit and the ensuing cold drafts; had to stuff that with towels, which helped only partly. The breakfast had a pretty good selection, but oatmeal only in dry packets. December 16, 2014
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