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Rated 4.5 out of 5 by 251 reviewers.
Rated 3.0 out of 5.0 by Nice hotel overall, room had a few annoyances Nice first impression - sparkling clean, comfy bed, nice big TV, most things in great working order. However, the desk in the room had inadequate height under its drawer, with a hidden board to bang your knees into, so if you are 6' or more, beware. Another gripe - a big gap on one side of the AC unit and the ensuing cold drafts; had to stuff that with towels, which helped only partly. The breakfast had a pretty good selection, but oatmeal only in dry packets. December 16, 2014
Rated 5.0 out of 5.0 by Nice Hotel and Great Location Stayed here recently for a week. Staff was friendly, hotel was clean and modern and I was able to get around Richmond easily from its location. It was also close to many restaurants,shopping and anything else you might need. December 16, 2014
Rated 4.0 out of 5.0 by Thoughtful room assignment I travel with my dog, about 100lbs of Rottweiler. So when selecting a place to stay, that's my first priority. When we arrived, the hotel had assigned us a room on the first floor, near an exit. Perfect. Not so perfect, when we arrived, we learned that the hotel has a 50lb weight limit for pets. The front desk waived that, so the surprise was mitigated. On the other hand, we also learned that there is a previously undisclosed $50 pet fee. Surprise again! The hotel really ought to include these requirements on its web page. Hotel surprises at the end of a day on the road are unwelcome. So I recommend that you call and check before reserving a room online. Note: filling out this form was annoying because it got rejected for not clicking certain boxes. December 5, 2014
Rated 4.0 out of 5.0 by Great Value Good rate, clean and friendly hotel. Breakfast is good. A little dated, but a great value November 24, 2014
Rated 5.0 out of 5.0 by Comfortable, relaxing, safe, and great service. Great hotel I have no complaints will visit every time I'm in the area. Also will recommend friends and family to this hotel. November 24, 2014
Rated 4.0 out of 5.0 by Good Choice Good choice at decent value. Included Breakfast was nice. November 24, 2014
Rated 4.0 out of 5.0 by Nice place with friendly accomodating staff I needed to stay in the Richmond area for business, but was traveling with a pet. Holiday Inn Express Richmond Northwest I-64 was the only hotel that would accommodate my small pet. The Housekeeping Supervisor was especially kind in showing southern hospitality by making me and my pet feel welcome. I enjoyed my brief but pleasant stay in Richmond. Thanks, IHG Platinum Rewards Member November 9, 2014
Rated 5.0 out of 5.0 by Comfortable Room The room was very comfortable especially the bed and pillows. We enjoyed the breakfast food very much. The lady who kept the food supplied was a very nice lady. November 5, 2014
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