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Rated 4.5 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Very satisfied with exception of the elevator Elevator service lacking......Very slow...Capacity limited with space for items.......... September 16, 2014
Rated 5.0 out of 5.0 by Good stopping point From central Ohio it is 500 miles. Easy to find location off of I-64. No need to drive once you get to hotel O'Charley's is right next door. September 15, 2014
Rated 4.0 out of 5.0 by Average Hotel, Poor Service, Very good Location Value and location were the reasons I chose this hotel. The size of the room, bathroom and amenities are solid and what one would expect with this chain. Location is great and hotel is located in close proximity to many restaurants, shops and is about 20 minutes from downtown, However, this hotel appears to be poorly managed with a rude, sometimes imcompetent, staff. Breakfast was lacking, front desk staff was rude and unhelpful when asking for the most simple assistance. Some employees exuded an unprofessional appearance, including wearing blouses that did not fully cover body. With new management this hotel could be an excellent choice for someone looking for a clean, moderately-priced hotel. September 15, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Great hotel. We enjoyed our stay and look forward to coming back. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service! Friendly staff, very comfortable rooms! Nice place to stay in Richmond September 15, 2014
Rated 4.0 out of 5.0 by Reliably well-managed This is a well-managed, modern property in a great location. Basically it's always a reliable stay, though again I found the room carpet to be oddly sticky, and this time the AC unit did not wick moisture out of the air - it stayed muggy, even though it cooled. Didn't really bother me all that much - just seemed odd. I'll certainly stay here again. Staff is polite and helpful, and the place is kept very clean and spiffy. September 12, 2014
Rated 5.0 out of 5.0 by All around great facility We had a great stay. Cost was very reasonable for the race weekend. Rooms were clean, beds comfortable and the staff very friendly. Location is very accessible to the track and an array of restaurants and shops. It is very close to the interstate for easy accessibility. Couldn't ask for much better. My family will definitely stay here on our next visit. September 11, 2014
Rated 5.0 out of 5.0 by Great stay! Although I only stayed for one night, the experience was very excellent. The check in staff member was very friendly and efficient and I got the early check-in I requested. The room was clean, the bed comfy and it's a big plus that all rooms have fridges and microwaves. Breakfast in the common area was very good, well stocked and the staff member attending the breakfast area was very friendly and attentive. She made me feel right at home! I would definitely stay here again when in the area. September 3, 2014
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