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Rated 4.6 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Breakfast greeting The hostess at Breakfast was a gem. She gave diners cheer and a real interest in their comfort. She gave a family a map and told them what was interesting to see. She asked me about my family who were looking for a house to buy. Her motherly care was so heart-warming. The desk clerk was also very friendly and very efficient. July 24, 2014
Rated 5.0 out of 5.0 by Good place to stay Nice place, staff helpful, pool was out of order otherwise was great. July 24, 2014
Rated 5.0 out of 5.0 Comfortable bed very relaxing The staff was flexible in accommodating our late check-in. The comfortable bed was welcome after a long day of sightseeing. The room and bathroom were very clean. Would definitely stay here again and recommend to others. July 22, 2014
Rated 5.0 out of 5.0 by High quality/safe and great customer service I recently visited the Holiday Inn Express in Richmond and had a wonderful, high quality experience. The hotel was immaculate, the beds were comfortable, and the breakfast offered a range of options. What stood out for me most- was the curteous, knowledgable staff, who exhibited a core focus on quality, which was consistent and valued. The team working at this location should be commended for performing at a very high level for customer service. Thank you July 21, 2014
Rated 4.0 out of 5.0 by Second stay and I'm just as satisfied This is my second stay at this particular Holiday Inn. I chose it again for it's cleanliness/good customer service and I was not disappointed with my recent stay. The employee who runs the breakfast area does a very good job - everything is clean and well stocked - hot breakfast items were hot - the coffee was very good! The hotel rooms were clean and room service was efficient. We also enjoyed the pool area although it was not open for the first two days of our stay. The ice maker was broken on our floor so we had to travel to another floor to get ice. This hotel is in very close proximity to shopping and a variety of restaurants. July 20, 2014
Rated 5.0 out of 5.0 by Very relaxing visit! Very relaxing stay at this hotel. My wife slept great which she rarely does.' Only one thing that I would change would be to move the smoking area outside the hotel further away from the front entrance. Way too close. July 18, 2014
Rated 5.0 out of 5.0 by Great people This hotel was a great choice. The staff was awesome, hotel was quiet and clean. Anything you need was very close. Would highly recommend this property. If you stay you must eat at the restaurant next door the food was great. Darryl July 17, 2014
Rated 5.0 out of 5.0 by Great Service and Comfy Guest Room! I travel quite frequently and can always rely on HIE to be a pleasant place to stay. This location is no exception! The staff are excellent and the rooms, bed and pillows are inviting and comfortable. My son and his family recently moved to VA, and the Richmond Northwest I-64 location will most likely be my 'home away from home' whenever I visit them. July 14, 2014
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