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Rated 4.6 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by Great Experience This was my first time staying at HIE in Richmond. Staff were friendly and helpful, which made check-in a breeze, room was clean and well maintained, free breakfast was very good and more than expected, great location, and I would definitely stay there again and would recommend this property to my family and friends. February 5, 2014
Rated 5.0 out of 5.0 by Enjoyable Trip I reserve three rooms on this trip and we're all very satisfied. Comfortable beds and good size room. All the breakfast items were very good, choice of cold or hot breakfast. It also quite accessible to the main highway. I will use this hotel again on my next trip. February 5, 2014
Rated 5.0 out of 5.0 by Good location and great service Good access to interstate and major highway entering Richmond. Helpful and polite staff February 4, 2014
Rated 5.0 out of 5.0 by Great Hotel and Great Value We found the hotel to be very nice and the staff all very friendly and helpful. Room was clean and comfortable and very quiet. Breakfast was the typical HIE selections but presented well with a staff person in the dinning room at all times to make sure everything was OK. We were traveling from Florida to NY and back and stayed here going both ways. I would highly recommend this Holiday Inn Express. February 3, 2014
Rated 5.0 out of 5.0 by Nice place to be when I can not be home Nice Hotel. Comfortable. Nice beds. I stayed four nights and I wish they had vacuumed the floors. Everything else was excellent. Would visit again. January 29, 2014
Rated 5.0 out of 5.0 by Staff and Accommodations were great Again, everything was great. Wish you had a waffle machine. January 29, 2014
Rated 4.0 out of 5.0 by need better sleeping set up. The heating experience left a lot to be desired. The layout of the room had the bed right next to the heating unit, and I had two choices: turn it down to 64 degrees and STILL be hot in the room, or turn it off completely and be cold when I got up. Also, the mattress and pillows were not the most comfortable in the world. Everything else was ok. January 27, 2014
Rated 5.0 out of 5.0 by Great room and wonderful staff My room was spacious, comfortable and clean. The staff were helpful and friendly. I will definitely use this hotel again. January 26, 2014
Rated 5.0 out of 5.0 by Hot and Cold Running Water with a Temp Swing on Heat The hotel was very nice except for the temperature of the room heating unit. With the temp set at 70 degrees the room would change from hot to cold with out changing the thermostat on the unit. The shower would also change from just right to hot or cold without touching the knobs. Just be prepared. The sink had an issue with delivering hot water. Sometimes it would take several minutes to get water warm enough to wash hands, etc. Aside from the above the hotel was very accommodating. January 22, 2014
Rated 5.0 out of 5.0 by Great Stay and Nice Facility Convenient to 64, great meeting room, pleasant staff. January 22, 2014
Rated 5.0 out of 5.0 by Nice front desk clerk at check in Upon check in, the lady made me feel good and was easy to work with. January 19, 2014
Rated 4.0 out of 5.0 by Comfortable and quiet Room was clean, hotel personnel very helpful and friendly. Convenient location but quiet enough to get a good nights sleep. January 17, 2014
Rated 5.0 out of 5.0 by Great Value for Price I have stayed at this property about once a quarter over the last two years. This property is a great location and a great value for the price. The only issue is that the breakfast room is too small if the hotel is full. January 17, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Great facilty, great location, gret staff. Breakfast service area is too small for the amount of traffic. January 15, 2014
Rated 5.0 out of 5.0 by Welcoming Receptionist After a difficult drive from the Washington, DC area, we were greeted in a very friendly way by the receptionist. She was efficient and provided helpful information. January 14, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Great place to stay. Outstanding breakfast. Really comfortable room. January 10, 2014
Rated 4.0 out of 5.0 by pv Friendly service, dog friendly, convenient location January 8, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and great breakfast This was our second stay and we will return. The staff is very friendly, especially the folks who take care of the breakfast service. January 4, 2014
Rated 5.0 out of 5.0 by Excellent Value Convenient location. Happy to see O'Charley's next door and Cracker Barrel across the street. The room was very clean. The hotel staff was very friendly and helpful. We needed a drug store. The front desk staff found us our drug store of choice, and printed Mapquest to make sure we found it. The breakfast was disappointing based on what I remembered from staying at Holiday Inn Express in the past. There was plenty of variety. It just didn't taste good. January 2, 2014
Rated 1.0 out of 5.0 by Disappointing Several years ago my wife and I stayed at this property and found it to be comfortable and clean with a very efficient staff, however, during our most recent visit we were very disapointted. First of all, we notice that the common areas were very muddy, but overlooked that and chalked it up as a weather related issue, eventhough the rain had not begun. Secondly, we checked in and were not recognized as IHG Platinum Members or any level members for that matter, which really put me on some feelings of not being welcomed to that which I am accustomed too when I choose IHG properties. Then when we raised the issue, we were told that we were listed as basic mambers, whatever that means. Finally, the next morning before 9am, we were awaken by housekeeping staff members loundly conversing in the hallway and worst of all, they began knocking on doors announcing their position which prevented us from our rest that we found very disturbing. Also, while heading to check out, we notice that the common areas had not been cleaned from the night before. December 25, 2013
Rated 4.0 out of 5.0 by Reliable & close to I-64 Someone else booked this room for me, and I was happy since I know HI's reputation for cleanliness. My standard king room was very clean and reasonably comfortable. My only complaint was that my pillows got a bit hot in the middle of the night--I found out later that they offer foam pillows on demand, so ask if you prefer them! This place is very close (I think less than a 1/4 mile) to the I-64 W on ramp which was great, and close to a Starbucks and Cracker Barrel for the morning. December 17, 2013
Rated 5.0 out of 5.0 by Memorable Stay The entire staff was wonderful. Pleasant and always smiling. Have stayed here before, but what struck me this time were the breakfast sessions. Wonderful selections for everyone. Perhaps because it was a Thanksgiving stay for most, the breakfast experience became like a large family meal on the second morning. Everyone chatting, table to table, and sharing hometowns, etc. Three days of morning get-togethers with new found friends will be a cherished memory! December 3, 2013
Rated 4.0 out of 5.0 by a good value, and a decent place to stay Our room was clean (except for one of the towels) and very comfortable, and, despite being on the highway side of the building, we noticed no road noise. Breakfast was very good, and with much variety. Desk staff was not overly friendly, but did give us what we needed in terms of information and check-in/check-out. I would stay here again. November 18, 2013
Rated 5.0 out of 5.0 by Excellent service and comfortable and cozy My family stayed for an overnight stay to take my daughter on a college tour. We had never stayed at any of the Hoiday Inn Express before,so we did not know what to expect. Upon arriving, we were greeted with a warm and friendly welcome...thank you Monique!!! Check in was a breeze. We went to dinner in the area returned late evening to clean and comfortable rooms. The next morning we enjoyed a great breakfast all to our surprise. Hot pancakes, waffles, scrambled eggs and cheese, sausage and bacon, biscuits, hot coffee and tea (including a variety of herbal teas). Yogurt, milk and a variety of juices. WOW...did I mention it was FREE! I highly recommend this HOLIDAY INN-EXPRESS- on INTERSTATE 64. Take my word you won't regret it!!! October 28, 2013
Rated 5.0 out of 5.0 by Excellent place to stay My partner and I have stayed here a few times for a quick weekend getaway from life. We have loved it. The rooms are nice and clean, and the staff is friendly. Their morning breakfast is excellent. October 23, 2013
Rated 5.0 out of 5.0 by An overall good overnight experience. The price is definitely right. Everyone, from the people manning the front desk to housekeeping to the lady who monitors the breakfast bar is extremely friendly and helpful. Any problems/concerns are immediately dealt with in a very friendly, professional manner. Rooms are clean and comfortable. My family has stayed at this particular HIE 4 times in the last 2 years and will not hesitate to do it a 5th time. October 23, 2013
Rated 5.0 out of 5.0 by The Best Breakfast buffet we have ever eaten in any Holiday Inn Express The room was clean, the staff was outgoing and helpful and it was a restaurant quality Buffet breakfast October 21, 2013
Rated 1.0 out of 5.0 by Slept on top of the Bed One night stay, climbed into to bed only to have the strong scent of urine wafting up my nose, somebody had peed in the bed. My assumption is the bedding was changed but it had gotten to the mattress and nobody bothered to look. It was just flat gross!!! It was midnight and I had already unpacked. So I chose to sleep on top of the bed instead of hassling with changing rooms. Needless to say this is my last time staying at this HI. Guest services did comp the room, as they should have. But then I had to ask to make sure IHG reward points would still be credited, 990 points.....woo hoo. I sleep in hotel beds 120 nights a year and this was a first for me. October 11, 2013
Rated 5.0 out of 5.0 by Amazing breakfast, very good experience We stayed at this hotel for the first time while passing through to the Outer Bank, and I will stay here every year from now on. The breakfast contained the usual continental items (bagels, toast, muffins) but also cheesy eggs, bacon, sausage, gravy and biscuits - all of which were fantastic! The room was very clean, and the rainfall shower head made for a wonderful shower. Also a bonus that they provide Bath and Body Works brand toiletries in the room. Although the room felt very clean, the one exception was the carpet which felt sticky in spots (my sandals were sticking to the floor as I walked around the bed). We stayed in a pet friendly room so maybe that had something to do with it. While this was a little unpleasant, I generally don't walk around hotel carpet barefoot anyway. Otherwise, an amazing experience and I would recommend to friends. Perhaps you guys could just clean the carpet in room 133 a little better next time:) October 8, 2013
Rated 4.0 out of 5.0 by Breakfast was great but facility could use some updates Nice staff. Breakfast was nice. Love the cheese eggs and the lady taking care of breakfast was very nice. Facility could stand to be updated. If the bumps and bruises of the facility were taken care of I would have scored them higher. September 30, 2013
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