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Rated 4.5 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Great for family stay Nice convenient place to stay when visiting family. Appreciated the fridge and microwave in the guest room. September 1, 2014
Rated 5.0 out of 5.0 by Meets the Holiday Inn standard of comfort and cleanliness Room was comfortable and clean. No unsavory surprises. A reasonably good restaurant next door! August 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Clean and comfortable. Liked the choice of pillows Will definitely be back August 25, 2014
Rated 4.0 out of 5.0 by Great pool I love an outdoor pool which so many hotels don't have anymore. This hotel did, which was fun! August 24, 2014
Rated 4.0 out of 5.0 by What a Hotel Should Be Perfect overnight for any parent taking their child to college. August 24, 2014
Rated 4.0 out of 5.0 by Parking lot mess The parking lot was a mess, cars everywhere with way too many commercial trucks filling up too few parking places. Room was very nice and updated. August 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a very nice hotel. The ladies at the front desk were very friendly and very helpful. My parent's and I would definitely stay at this location again the next time we come this way. The breakfast was actually good also compared to the other hotel that I have stayed at while on vacation. August 22, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Hotel with Friendly Staff I've stayed at this hotel several times and it's always been well maintained and clean. Beds are comfrotable and the staff has always been very helpful and friendly. They even still have smoking rooms which is a huge plus!! August 22, 2014
Rated 5.0 out of 5.0 by August quick trip I have found that the Holiday Inn Express at this location is my favorite and only place to stay when I return to Richmond. I lived in Richmond for over 35 years. When I moved to Philadelphia I still had to visit my company to make sure thing were running OK and to see our employees. August 21, 2014
Rated 4.0 out of 5.0 Great Place to stay PLUS free Breakfast We stopped by this hotel on our way to the outerbanks. I booked 3 separate room as I was travelling with the extended family. We had rooms next to each other which helped out tremendously. The outside pool was very large and open until 11pm. We even had a chance to swim 'indoors' at the hotel next to this one (as a courtesy). Lots of vending machines, hook-ups for phone and I-Pads, Free breakfast.....etc. Definitely will stay here again!! August 20, 2014
Rated 5.0 out of 5.0 by Great stay Overall great stay in a very convenient location. Close to the interstate and restaurants. August 18, 2014
Rated 5.0 out of 5.0 by Great place to stay when visiting in the west end! Very clean and comfortable bed. I would definitely stay there again in the future! August 18, 2014
Rated 5.0 out of 5.0 by an overnight visit comfortable, well priced and easy to check in and out. Breakfast a bit limited but sufficient. Smiley staff were quite engaging. Would visit again - only 20 minutes from King's Dominion Theme park. August 17, 2014
Rated 5.0 out of 5.0 by Great Hotel The room was very nice and clean. The entire hotel was quiet and the room was comfortable and great for sleeping. We spent five nights and every night was the same!!! We highly recommend this hotel and will definitely be back. August 14, 2014
Rated 5.0 out of 5.0 by My Opinion Had a pleasant 1 week stay. This HIE is well managed, courteous, accommodating and well maintained. I highly recommend it. August 14, 2014
Rated 5.0 out of 5.0 by awesome desk clerk Monique hotel clean..staff friendly....liked that there was a restaurant next door...also loved the wonderful breakfast and 24 hour coffee...comfortable bed ...pool area pleasant.... August 13, 2014
Rated 5.0 out of 5.0 by Favorite in Richmond Cleanliness, friendly staff, great breakfast, good amenities, and convenience make this hotel the stop on my list when in Richmond. August 11, 2014
Rated 5.0 out of 5.0 by seawolves17 very clean, comfortable room. easy to get to and from the highway. worth the amount paid. i recommend this location to anyone looking for a great place to stay. August 8, 2014
Rated 2.0 out of 5.0 by Lots of other choices in this area Friendly, helpful staff but hotel doesn't even have its own entry--it's thru a restaurant's driveway. It was difficult to locate and the room was a disappointment as was the breakfast. August 7, 2014
Rated 5.0 out of 5.0 by Front desk staff excellent We were just passing through so not a whole lot to say, but front desk staff was very sweet and helpful! August 5, 2014
Rated 2.0 out of 5.0 by Avoid the railroad tracks Usual HI room but this room is for those wanting to be up before 6 AM due to the room location August 4, 2014
Rated 4.0 out of 5.0 by Family travel This location is great for access to surrounding shopping and dining. Traveling across country with family to relocate for job and this was our last stop. Staff did well taking care of us and our needs:-). Traveling with our golden retriever and they took care of her also. Overall good place with good people! August 3, 2014
Rated 5.0 out of 5.0 by Friendly service and clean room The ladies at the front desk were extremely friendly and helpful with local restaurant information. August 2, 2014
Rated 5.0 out of 5.0 by Contacting this hotel It was a nice place. However, when I tried to call Holiday Inn Express directly it would not work. It rang for over 25 times and when I tried again it happen again. I do not like to use the 800 number, because it is hard to talk to someone that their English is easy to understand. I never was able to call direct. August 1, 2014
Rated 1.0 out of 5.0 by Terrible Guest Service It's called Hospitality! Arrived at 4AM after being stuck behind a terrible traffic jam due to an accident. Upon arrival, I stood at the desk for over 5 mins without anyone coming out to greet and check me in. I was coughing loudly and yelled out "Hello" a few times but still nothing. I then called the main hotel number to get someone on the phone. The front desk rep came out from the back and acted as if I was bothering her for trying to check in. She told me three times that she didn't have me in the system for a reservation and challenged me about whether I had the correct hotel. At this point, I was very tired and just not in the mood but I kept my cool and showed her a screen shot of the reservation confirmation. She found it and handed me my room key and hurriedly went into the back to resume whatever it was she was doing prior to my arrival. Very similar treatment at check out. No smiles, no "Welcome", no "Thank you for staying here" at check out, or "Please Come back again." I will not be staying at this hotel again. July 26, 2014
Rated 5.0 out of 5.0 by Breakfast greeting The hostess at Breakfast was a gem. She gave diners cheer and a real interest in their comfort. She gave a family a map and told them what was interesting to see. She asked me about my family who were looking for a house to buy. Her motherly care was so heart-warming. The desk clerk was also very friendly and very efficient. July 24, 2014
Rated 5.0 out of 5.0 by Good place to stay Nice place, staff helpful, pool was out of order otherwise was great. July 24, 2014
Rated 5.0 out of 5.0 Comfortable bed very relaxing The staff was flexible in accommodating our late check-in. The comfortable bed was welcome after a long day of sightseeing. The room and bathroom were very clean. Would definitely stay here again and recommend to others. July 22, 2014
Rated 5.0 out of 5.0 by High quality/safe and great customer service I recently visited the Holiday Inn Express in Richmond and had a wonderful, high quality experience. The hotel was immaculate, the beds were comfortable, and the breakfast offered a range of options. What stood out for me most- was the curteous, knowledgable staff, who exhibited a core focus on quality, which was consistent and valued. The team working at this location should be commended for performing at a very high level for customer service. Thank you July 21, 2014
Rated 4.0 out of 5.0 by Second stay and I'm just as satisfied This is my second stay at this particular Holiday Inn. I chose it again for it's cleanliness/good customer service and I was not disappointed with my recent stay. The employee who runs the breakfast area does a very good job - everything is clean and well stocked - hot breakfast items were hot - the coffee was very good! The hotel rooms were clean and room service was efficient. We also enjoyed the pool area although it was not open for the first two days of our stay. The ice maker was broken on our floor so we had to travel to another floor to get ice. This hotel is in very close proximity to shopping and a variety of restaurants. July 20, 2014
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