Rated 4.6 out of 5 by 76
Rated 3.0 out of 5.0 by hippydoc Need to separate "no smoking" areas from "smoking"
We asked for a no smoking room on the top floor. I don't know about the other floors, but the on the top (3d) floor, one end of the building is smoking, the other no smoking. There was so much smoke in the hallways at the no smoking end that it filtered into our room and made being in the room unpleasant for me since I am sensitive to tobacco smoke. When we got home 3 days later, my clothes still smelled of smoke.
May 22, 2013
Rated 5.0 out of 5.0 by Misscee Awesome Hotel!!!!!
We had an awesome time....Can't wait to get back in the Richmond area...We are definitely going to use this hotel again and recommend it to all we come in contact with that will be in the Richmond area...
May 22, 2013
Rated 5.0 out of 5.0 by germany Return time after time
The value for price of this location is outstanding. The facilities most outstanding attribute is the staff. They go out of their way to make our stay enjoyable!
May 20, 2013
Rated 4.0 out of 5.0 by urichmondmom clean rooms, comfortable bed, good breakfast
we reserved a number of rooms for our daughter's college graduation. We had a good experience except there was no effort to help us with an early checkin- even though we had already checked into one room for an extra night.
The breakfast service got overwhelmed on both Saturday and Sunday, but the staff on hand did her best to keep up.
May 19, 2013
Rated 5.0 out of 5.0 by Sista789 Nice staff
The lady preparing breakfast was very nice and served the best eggs, ever!
May 15, 2013
Rated 5.0 out of 5.0 by av8ordon Great Service
This has to be one of the nicest Holiday Inn Expresses in the Richmond. I know because I have stayed at almost all of them. The staff was very nice and fast at check-in. The ladies who ran the breakfast area were friendly and quick to resupply the food. Checkout was simple. Great place to stay.
May 6, 2013
Rated 3.0 out of 5.0 by Figs Standard Holiday Inn
Basic check in.
Priority club not recognized.
Front desk staff could be a little friendlier.
Elevator brutal wait time
May 4, 2013
Rated 4.0 out of 5.0 by Jack77 Always Good
We stay at this location very often when visiting family and friends in Richmond. The staff. Is exceptional.
April 21, 2013
Rated 5.0 out of 5.0 by wertyuio A Comfortable Night's Sleep
This continues to be one of my favorite hotels in my travels. The staff is always courteous & professional. I enjoy seeing, JoAnne, Suzanne & Robert when ever I visit, keep up the good work!
April 20, 2013
Rated 2.0 out of 5.0 by mimimimi bathroom
The hotel was attractive and appeared to be very nice. The room appeared clean, but the bathroom in the room was FILTHY! There were large amounts of hard, dried hair conditioner or soap dripping down the walls of the shower. There was long black hair dried onto two of the three walls of the shower and there was a substancial amount of dried on soap in the soap dish mounted on the wall in the shower.
We checked in rather late, but at 8:50am the maid was BANGING on the door trying to get in the room to clean it. It seemed pretty obvious to me that we hadn't checked out of the hotel, and checkout time wasn't until 12 noon...so why bang on the door to clean so early?
After speaking with the manager she credited my credit card for the room charge, which should have been done at a minimum and I was happy with that, but I'm not sure it made me feel very confident that perhaps the rest of the room was just as filthy as the bathroom. Very disapointed!
April 15, 2013
Rated 5.0 out of 5.0 by Rickey6 Great overnite
Rooms are clean, fresh and updated. Breakfast was very well done and the women who put it on where extremely attentive. All the staff that we came in contact with where friendly and eager to help. The best, most affordable room of three that we stayed in during our week long travel.
April 15, 2013
Rated 5.0 out of 5.0 by Bart1968 Great staff!
We were impressed with the staff from the front desk to our breakfast hosts and the cleaning service. All smiles and eager to please.
PS I forgot to mention to the front desk that the sink faucet was coming loose (Rm 307).
Thanks! We'll be back.
April 14, 2013
Rated 5.0 out of 5.0 by JanetPlanet Great Location and Service
We stayed at this Holiday Inn Express during a drive from Florida to New Jersey. The hotel is conveniently located and and close to the Richmond loop. There are several restaurants and other stores nearby. The staff was very friendly and welcoming. They offered a discount to the steakhouse next door and were very accommodating to our small dog who travelled with us. The room was very spacious and comfortable.The cleanliness standards are also very high. Breakfast was very good with a wide variety. This hotel has excellent security and is a good value!
April 13, 2013
Rated 5.0 out of 5.0 by Luv2Ramble A Clean Environment
The hotel building and my room were kept very clean during my stay. A hotel's cleanliness is very important to me. The hotel is also in a good location because it is right off of I-64 and Gaskins Roads leads you to other major roads and stores in the area.
The only thing I would recommend is for the hotel to have a service elevator. It appears that Saturday is a very busy day at the hotel. As guests were checking in, checking out or going about their day, the hotel's cleaning staff were also busy. However, they had to wait to take their large, blue work carts into the same elevator that the guests used. The guests understood the staff had to work, but missing the elevators due to it being crowded made the staff and guests have to wait a while for the elevators.
I also enjoyed the complimentary breakfast. I would stay there again and recommend it to others.
I would also like to thank Joanne at the front desk for answering the questions I had about my reservation.
April 11, 2013
Rated 5.0 out of 5.0 Last minute getaway
Great area and close to everything. We were surprised at the wonderful variety at breakfast. Staff is very friendly and helpful.
My only complaint would be that our room must not have been used in a while and needed to be dusted. Also, the pillows were worn and needed to be replaced. Overall...room needed to be freshened -up.
April 9, 2013
Rated 5.0 out of 5.0 by Jan1421 Great room and breakfast
We have enjoyed our past two stays at this Holiday Inn Express in Richmond, Virginia. The location is so convenient to I-64, and other areas of the city.
The room was clean and comfortable with all the amenities we needed. We are staying at a Holiday Inn Express in Minneapolis at the end of this month, and hope it will be just as nice.
Also, the breakfast every day was very good with a nice variety . We have no complaints, and would highly recommend this hotel!
April 6, 2013
Rated 5.0 out of 5.0 by wertyuio wrtyuio
Excellent, I loved it! My favorite Holiday Inn property.
March 20, 2013
Rated 4.0 out of 5.0 by Tyler3 Great Place When Visiting Richmond
We had a great visit in Richmond; the sites, history and even Holiday Inn met our expectations. The staff was considerate and attentive which is unfortunately not always the case when traveling, the room was clean as well as the facility.
March 13, 2013
Rated 5.0 out of 5.0 by RefugeesFromFluvanna Excellent Experience
My wife and I made the decision to 'escape' the recent snow storm, and the expected power outage, by going to Richmond. We chose this hotel - a very good decision. Friendly staff, clean and comfortable room, Hi-def TV, fast Internet connection, very good breakfast, and it was warm (yep - our house was without power for two days) and the heat-air unit was ultra-quiet. When we learned that the power was back on - early afternoon - the folks at the hotel, without hesitation, allowed us to check out without paying for an extra night.
March 13, 2013
Rated 5.0 out of 5.0 by cwmrs Always an excellent experience
Ms.Johnson and her staff always offer friendly and professionel
service. I stay at this Holiday Inn Express every time I have business in Richmond and have never been disappointed.
February 28, 2013
Rated 5.0 out of 5.0 by germany Great Staff and Location
This is the second time that I have stayed at this hotel. The staff is very accommodating. I was there for a meeting and they went out of their way to assist with anything we needed. The facility is well maintained. It is conveniently located (within walking distance) to a restaurant and coffee shop. It is within a short drive to shopping. I would definitely recommend this hotel.
February 19, 2013
Rated 4.0 out of 5.0 by Jack77 Location
The staff at this location is extra friendly and helpful. We live outside of the Richmond area and visit family and friends monthly. The location is perfect for our needs.
February 15, 2013
Rated 5.0 out of 5.0 by Jack77 Customer Service Abounds
What a great staff! They always have a smile for you and are willing to help with anything.
February 9, 2013
Rated 5.0 out of 5.0 by Angie92360 relaxing getaway
My husband attended a lecture at a nearby hotel, so we went a day early and stayed at your property. We've been married 30 years, so
it was nice to get away from the kids and responsibilities. Your hotel was very clean, quiet, and comfortable. The breakfast was more than I was expecting and very good. It was great having a 12:00 check-out (versus 11:00), as I was "stuck" until my husband's lecture was over. Thank you!
February 3, 2013
Rated 5.0 out of 5.0 by Loony Enjoyed Our Stay!
Stayed for three nights while visiting family who live in the area. Hotel was very clean, quiet, and comfortable. Very polite, helpful staff. Great breakfast. This was our second stay at this hotel and will definitely stay again. Highly recommend if one is staying in the area.
January 29, 2013
Rated 5.0 out of 5.0 by jfab23 My go to hotel .
I have been staying at this property consistently for the past four years when in Richmond for business. Along with being in a great location, the staff is always efficient and friendly. They go out of their way to make you feel welcomed and "at home" . Joann welcomes you at the front desk by name, Sizanne. The manager is always available and mingling with the guests. Laurie, serves a great breakfast, always plenty of food and freshly prepared. Not to mention her personal touch of getting to know the guests. Try staying here next time you are in the area. I am sure you'll go back!
January 22, 2013
Rated 5.0 out of 5.0 by BobSRoanoke Very nice updated rooms
I am a business traveler and began staying at this Hotel when it first opened. About four years ago, I decided to change Hotels as the rooms were beginning to show some age.
I was very pleasantly surprised to see that the rooms have been updated, carpet replaced, very comfortable beds, and helpful staff. I will certainly switch back to staying at this Hotel going forward and highly recommend this property.
January 17, 2013
Rated 4.0 out of 5.0 by TikaChica Good Location, Good Hotel, Good Price
Don't go on Hotwire or a discounted hotel site. Call this place directly and you will get a good deal. Nice hotel good locale. Nice staff. I have stayed here once on a "dicsount" and once directly. I think a direct book is cheaper! Good buffett.
January 2, 2013
Rated 5.0 out of 5.0 by SteveGfromNJ Great mid-level hotel
Everything was done right. Not luxury, but comfortable and properly done all around
December 14, 2012
Rated 5.0 out of 5.0 by DMathias Clean and friendly
This property has always been a clean and friendly place to stay. I would say that it the reason I choose Holiday Inn. Perfect staff, location and care of the hotel.
December 10, 2012