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Rated 4.5 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Richmond Thanks for your kind service, Great location easy on off Highway. June 25, 2014
Rated 5.0 out of 5.0 by great room The bed was soft and the room was clean. plenty of towels and overall a great visit. June 24, 2014
Rated 5.0 out of 5.0 by Really Good Place to stay while traveling We always stay at this hotel when we visit Richmond because of the service and the staff,the beds are comfortable ,the rooms are very clean, the staff is exceptional to say the least they bend over backwards to help make your stay pleasurable. June 24, 2014
Rated 5.0 out of 5.0 by Recent stay I called at about 1 to inquire about an early check-in and was told that the room probably wouldn't be available until closer to 3. I asked if I could call back in an hour to check again (I was in town for a wedding and wanted to check in before the rehearsal/dinner) and I was told that "it would be 3 in an hour anyways". I told the girl no, it would be 2 at that time. She then reiterated that it would be closer to 3 when the room was ready. I showed up at about 2:15 or so as I was nearby and spoke with a different front desk agent who said my room was available and I was able to check in. Everything else was great, except I didn't feel like the AC was blowing cold air on the second night. June 24, 2014
Rated 5.0 out of 5.0 by comfortable stay I have stayed at this hotel multiple times very convenient to 64 breakfast is great and hotel staff very friendly. June 23, 2014
Rated 5.0 out of 5.0 by Excellent Staff Front Desk Associate - Apiphany was OUTSTANDING! Have stayed at this property several times and will continue to do so. Always clean, appealing to the eye inside and out. Several restaurants in the area to choose from. Very safe environment! June 22, 2014
Rated 5.0 out of 5.0 by A great stay Enjoyed my time here it was a short stay but straightforward, clean, courteous and easy. Everything you want from a hotel. June 20, 2014
Rated 5.0 out of 5.0 by Wheelchair user Very good we enjoyed our stay and would recommend the hotel and plan to use it again. June 17, 2014
Rated 4.0 out of 5.0 by Billing My stay was good, but my billing was not correct and after multiple try's to have to have the bill corrected nothing has been done. June 13, 2014
Rated 2.0 out of 5.0 by Bug Bites and Noisy A/C Will Not stay here again. Ended up with three bug bites Smoky odd smell throughout the hotel. This is second stay where there has been a loud noise coming from either the equipment room or the A/C. Have stayed here several times in the last 2 years. Last two visits were not up to previous standards. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed Very comfortable bed...would like to know what style and make of bed...even though might be only available for Holiday Inn purchase and not consumer. June 11, 2014
Rated 5.0 out of 5.0 by comfortable bed andvery clean room I liked the fact that it was a quiet area but had food places and other stores and amenities closeby. June 9, 2014
Rated 5.0 out of 5.0 by Exceptional hotel experience! Our stay at this hotel was superior in every way. From the very beginning, every staff person was friendly and did everything possible to make our stay comfortable. Bed was comfortable, the room was clean, roomy, and very well appointed. First time EVER that I have had an AC unit that was so quiet you couldn't even hear it running, and it had a thermostat on it so we weren't having to constantly turn it off or on. The free breakfasts were awesome and included choices like we have not seen in such a setting. All in all, an exceptional experience from start to finish! June 8, 2014
Rated 4.0 out of 5.0 by Comfortable room. Cramped lobby Room was comfortable, quiet. Breakfast area was way too cramped and small for the crowd of guests that there were this morning. One minus..... No fitness center. No lobby area where you can relax and read away from the breakfast crowd. The towels in our room were not dried thoroughly..just damp... Overall a good place to stay June 8, 2014
Rated 5.0 out of 5.0 by Great Experience I was in Richmond on business and was pleased to find everyone at this hotel very friendly and helpful from my check in till check out. Very clean facility that is convenient to Richmond. June 8, 2014
Rated 4.0 out of 5.0 by Somewhat disappointed The bed was hard as a rock. definitely needs new mattresses. The noise level, especially in the bathroom, at night was excessive. The air handlers were exceptionally noisy. The biggest issue was the cigarette smoke on the 4th floor. I was expecting a smoke free experience. I spoke to the clerk and she informed me that the other half of the 4th floor had smoking rooms. She said that there was an ozone machine to block the smoke. I told her that it wasn't working. We have stayed there a half dozen times and may again. I just wish they would refresh the place. June 3, 2014
Rated 5.0 out of 5.0 by Highly Recommend and Pet Friendly We stayed for 3 nights and were impressed how clean the rooms and halls were. The self-serve breakfast bar is a life-saver in the morning, and the staff were all very pleasant. The location is ideal: easy access to I-64 in Richmond, and a Starbucks is just a short walk-away from the hotel. Despite its urban location, there is still a woodsy atmosphere around the hotel. A chain restaurant is right next to the hotel, and offers a discount if you present your room key. We opted for take-out, which was a lifesaver as we arrived late. The hotel is pet friendly, and we had our small dog with us. FYI: visitors with pets are restricted to the first floor. The outdoor pool was clean and pleasant. Can I find anything negative to say?? Sure, you always can if you look hard enough, but that isn't the case here. I would have liked to see an aluminum can recyclable bin in the vending area, maybe a ventilation fan in the bathroom would have been nice, but I had a pleasant experience and plan to use this hotel next time I visit Richmond, VA......NOTE: we used our AAA auto-club membership for a room discount..... June 1, 2014
Rated 4.0 out of 5.0 by Fine for the price It's pretty much consistent with other Holiday Inn Express hotels I have stayed at. Not a bad place to stay for the price. May 31, 2014
Rated 4.0 out of 5.0 by Tv The tv does not carry the channels, one month ago I told them of this problem, I lose channels on a daily basis, some return, some do not Robert does a great job Anna is a great house keeper Casandra works hard on the weekends and is very nice May 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A clean, comfortable place to rest your weary head. What more could you ask for after a long drive? May 28, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay From the check-in to the check-out, everything went extremely well. Nice place and very courteous staff. Oh yeah, and a Starbucks right across the street. Can't beat it with a stick. May 27, 2014
Rated 2.0 out of 5.0 by My Wife's BLOUSE was missing from our room!!!!!!!! Can't imagine someone entering our room and taking from our suitcase a white blouse that belongs to my wife!!!!!!! May 24, 2014
Rated 5.0 out of 5.0 by Great Place to stay Great staff, great location, comfortable bed. Would recommend this hotel to anyone. Plan on staying there for all my visits to the area. May 24, 2014
Rated 4.0 out of 5.0 by smoking room My only negative is that this hotel still sets aside rooms for smokers. Given the pervasiveness of tobacco odor and the danger of fire, perhaps all rooms should be non-smoking. Even so, on a very busy Friday we were able to get a room. Perhaps it was available only because it was a smoking room. May 24, 2014
Rated 2.0 out of 5.0 by Great housekeeping staff, courteous and helpful. Desk staff overly courteous and helpful until request for additional night's stay was requested. Needed a handicap room but what was provided was not handicap usable. May 23, 2014
Rated 4.0 out of 5.0 by Very comfortable bed and setting While traveling from south to north this was a very pleasant stay . The staff were very pleasant and helpful.our room very clean and comfortable for a much needed rest. May 20, 2014
Rated 5.0 out of 5.0 by Holiday In Exprest I-64 west I stay at this hotel frequently and have never had a bad experience. May 20, 2014
Rated 5.0 out of 5.0 by Great service I will definitely stay again when I travel for business purposes. Thank you for the hospitality. May 19, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 I arrived at this hotel on Tuesday afternoon May 13th, I was a Walk-In (No Reservation), the young lady who checked me in set the pace for my one night stay, she made me feel like royalty, very pleasant and highly professional, I know you reward your outstanding personnel she deserves a reward. Everything was perfect with the stay, I was able to relax. The Internet connection was secure and strong, room temperature did not vary from the set temperature which is rare. The hotel is close to the interstate, very easy to find, very close to a main street in Richmond where you can easily find every type of restaurant that you would desire. Thank you Holiday Inn Richmond Northwest I-64 for the perfect stay. May 18, 2014
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