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Rated 4.5 out of 5 by 218 reviewers.
Rated 4.0 out of 5.0 by Tv The tv does not carry the channels, one month ago I told them of this problem, I lose channels on a daily basis, some return, some do not Robert does a great job Anna is a great house keeper Casandra works hard on the weekends and is very nice May 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A clean, comfortable place to rest your weary head. What more could you ask for after a long drive? May 28, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay From the check-in to the check-out, everything went extremely well. Nice place and very courteous staff. Oh yeah, and a Starbucks right across the street. Can't beat it with a stick. May 27, 2014
Rated 2.0 out of 5.0 by My Wife's BLOUSE was missing from our room!!!!!!!! Can't imagine someone entering our room and taking from our suitcase a white blouse that belongs to my wife!!!!!!! May 24, 2014
Rated 5.0 out of 5.0 by Great Place to stay Great staff, great location, comfortable bed. Would recommend this hotel to anyone. Plan on staying there for all my visits to the area. May 24, 2014
Rated 4.0 out of 5.0 by smoking room My only negative is that this hotel still sets aside rooms for smokers. Given the pervasiveness of tobacco odor and the danger of fire, perhaps all rooms should be non-smoking. Even so, on a very busy Friday we were able to get a room. Perhaps it was available only because it was a smoking room. May 24, 2014
Rated 2.0 out of 5.0 by Great housekeeping staff, courteous and helpful. Desk staff overly courteous and helpful until request for additional night's stay was requested. Needed a handicap room but what was provided was not handicap usable. May 23, 2014
Rated 4.0 out of 5.0 by Very comfortable bed and setting While traveling from south to north this was a very pleasant stay . The staff were very pleasant and helpful.our room very clean and comfortable for a much needed rest. May 20, 2014
Rated 5.0 out of 5.0 by Holiday In Exprest I-64 west I stay at this hotel frequently and have never had a bad experience. May 20, 2014
Rated 5.0 out of 5.0 by Great service I will definitely stay again when I travel for business purposes. Thank you for the hospitality. May 19, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 I arrived at this hotel on Tuesday afternoon May 13th, I was a Walk-In (No Reservation), the young lady who checked me in set the pace for my one night stay, she made me feel like royalty, very pleasant and highly professional, I know you reward your outstanding personnel she deserves a reward. Everything was perfect with the stay, I was able to relax. The Internet connection was secure and strong, room temperature did not vary from the set temperature which is rare. The hotel is close to the interstate, very easy to find, very close to a main street in Richmond where you can easily find every type of restaurant that you would desire. Thank you Holiday Inn Richmond Northwest I-64 for the perfect stay. May 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed--and glad this one had a refrig. It was clean, comfortable and great location. The staff was courteous and helpful. May 17, 2014
Rated 5.0 out of 5.0 by Graduation We came back because of the friendly breakfast ladies and the cinnamon rolls. May 16, 2014
Rated 5.0 out of 5.0 by Great Place to Stay While in Richmond Area Hotel is consistently good in all aspects. Would highly recommend. May 13, 2014
Rated 4.0 out of 5.0 by Comfortable and quiet We have stayed here on multiple visits to Richmond. There have been no surprises. Comfortable and quiet rooms. Very good breakfast. Would definitely recommend. Just wish they had an indoor pool. May 12, 2014
Rated 5.0 out of 5.0 by Quality of breakfast The lady who tended to the supply and resupply did an excellent job. May 2, 2014
Rated 5.0 out of 5.0 by great room I like the rom. It was very clean, I like the high def tv in the room. May 1, 2014
Rated 2.0 out of 5.0 by Shabby stay at shabby property There are countless other options in the area that will offer a better value for the dollar. There was nothing remarkable about this location that would ever make it my "little hidden gem" when visiting the Richmond area May 1, 2014
Rated 5.0 out of 5.0 by 5K I arrived at the hotel with no problems, and was welcomed with a wonderful smile and a very joyful WELCOME. The woman (I am sorry I did not remember her name) was so pleasant and cheerful that it just made my day. We had thunderstorms and a tornado watch but the hotel was nice and safe. They recommended a couple of restaurants and told us that they would give us discounts if we showed our room key, which we did and got 10% off the bill. The next morning when checking out they recommended the Martin's gorcery store that has a wonderful bakery (I was looking for a cake to celebrate a birthday), and they wre right the cake was delicious. I would come back to this hotel at any time, it was great. April 29, 2014
Rated 3.0 out of 5.0 by Wanda Had a terrible experience with Wanda who commented on my salary two times, in front of others. She works with Medicare and, therefore knows what docs make. I was very offended and asked two others about this and they said she has lots of problems like this. Please don't use my name as I stay there 100 days a year. It was very crowded at breakfast and they wouldn't open the overflow room which they did last year. They also ran out of food twice. April 24, 2014
Rated 5.0 out of 5.0 by Great value! We had a great experience. Everything was extremely clean and the breakfast was very well stocked and the staff very attentive. Will definitely be staying again when we visit our son at college! April 23, 2014
Rated 5.0 out of 5.0 by Great value, terrific hot breakfast bar, convenient location Convenient, safe location, with wonderful cheerful and friendly staff. Breakfast bar has amazing number of hot and cold choices and the attendants keep it well supplied during the breakfast hours. Everything was as advertised! April 17, 2014
Rated 3.0 out of 5.0 by Small Spaces and slow elevator I was very disappointed with the small spaces within the hotel. The bedroom was a king size bed had little space to walk by, and the bathroom was really small. We went to breakfast which the area where you serve breakfast was too small, it felt like every person staying came for breakfast at the same time. The space was really tight and so frustrating that we checked out early to have breakfast at a local place. Also the elevator was extremely slow, that everyone passing would state I would take the stairs, because you will be here for awhile. April 16, 2014
Rated 5.0 out of 5.0 by Nice place for stopover Although it's away from the I-95 corridor from Florida to Ontario, it's quiet location along with neighboring restaurants make this Holiday Inn Express a very good choice. April 16, 2014
Rated 5.0 out of 5.0 by comfortable ,clean rooms This is an excellent location to stay in Henrico county near I-64 Richmond Va. for any reason business or pleasure, great staff, good food, clean comfortable rooms!! April 15, 2014
Rated 4.0 out of 5.0 by Good clean hotel would recommend As said in title, but add great Especially if working in west end April 11, 2014
Rated 5.0 out of 5.0 by Great hotel for the money Excellent place to stay. Clean, quiet, walking distance to a nice restaurant that gives a discount for staying at the HIe April 9, 2014
Rated 5.0 out of 5.0 by Hotel Stay Your hotel is in a great location, staff are pleasant, and the complimentary breakfast is a definite plus! Would definitely recommend! April 9, 2014
Rated 5.0 out of 5.0 by Friendly, courteous staff Staff is courteous and friendly. They are knowledgeable of the area and make good recommendations. The breakfast area is outstandingly clean and cared for. April 7, 2014
Rated 4.0 out of 5.0 by Convenient location Clean hotel in good location. Staff friendly and breakfast was great! April 5, 2014
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