Rated 4.5 out of 5 by 223
Rated 4.0 out of 5.0 by Kacee234 Comfortable room. Cramped lobby
Room was comfortable, quiet. Breakfast area was way too cramped and small for the crowd of guests that there were this morning. One minus..... No fitness center. No lobby area where you can relax and read away from the breakfast crowd. The towels in our room were not dried thoroughly..just damp... Overall a good place to stay
June 8, 2014
Rated 5.0 out of 5.0 by Jerry5713 Great Experience
I was in Richmond on business and was pleased to find everyone at this hotel very friendly and helpful from my check in till check out. Very clean facility that is convenient to Richmond.
June 8, 2014
Rated 4.0 out of 5.0 by mcrognale Somewhat disappointed
The bed was hard as a rock. definitely needs new mattresses. The noise level, especially in the bathroom, at night was excessive. The air handlers were exceptionally noisy. The biggest issue was the cigarette smoke on the 4th floor. I was expecting a smoke free experience. I spoke to the clerk and she informed me that the other half of the 4th floor had smoking rooms. She said that there was an ozone machine to block the smoke. I told her that it wasn't working. We have stayed there a half dozen times and may again. I just wish they would refresh the place.
June 3, 2014
Rated 5.0 out of 5.0 by Jobert82 Highly Recommend and Pet Friendly
We stayed for 3 nights and were impressed how clean the rooms and halls were. The self-serve breakfast bar is a life-saver in the morning, and the staff were all very pleasant. The location is ideal: easy access to I-64 in Richmond, and a Starbucks is just a short walk-away from the hotel. Despite its urban location, there is still a woodsy atmosphere around the hotel. A chain restaurant is right next to the hotel, and offers a discount if you present your room key. We opted for take-out, which was a lifesaver as we arrived late. The hotel is pet friendly, and we had our small dog with us. FYI: visitors with pets are restricted to the first floor. The outdoor pool was clean and pleasant. Can I find anything negative to say?? Sure, you always can if you look hard enough, but that isn't the case here. I would have liked to see an aluminum can recyclable bin in the vending area, maybe a ventilation fan in the bathroom would have been nice, but I had a pleasant experience and plan to use this hotel next time I visit Richmond, VA......NOTE: we used our AAA auto-club membership for a room discount.....
June 1, 2014
Rated 4.0 out of 5.0 by rum1 Fine for the price
It's pretty much consistent with other Holiday Inn Express hotels I have stayed at. Not a bad place to stay for the price.
May 31, 2014
Rated 4.0 out of 5.0 by Timmd Tv
The tv does not carry the channels, one month ago I told them of this problem, I lose channels on a daily basis, some return, some do not
Robert does a great job
Anna is a great house keeper
Casandra works hard on the weekends and is very nice
May 30, 2014
Rated 5.0 out of 5.0 by Michael1234567 Comfortable bed and great service
A clean, comfortable place to rest your weary head.
What more could you ask for after a long drive?
May 28, 2014
Rated 5.0 out of 5.0 by mancrib Nice Place to Stay
From the check-in to the check-out, everything went extremely well. Nice place and very courteous staff. Oh yeah, and a Starbucks right across the street. Can't beat it with a stick.
May 27, 2014
Rated 2.0 out of 5.0 by Victor A My Wife's BLOUSE was missing from our room!!!!!!!!
Can't imagine someone entering our room and taking from our suitcase a white blouse that belongs to my wife!!!!!!!
May 24, 2014
Rated 5.0 out of 5.0 by Dwolf Great Place to stay
Great staff, great location, comfortable bed. Would recommend this hotel to anyone. Plan on staying there for all my visits to the area.
May 24, 2014
Rated 4.0 out of 5.0 by Chivers smoking room
My only negative is that this hotel still sets aside rooms for smokers. Given the pervasiveness of tobacco odor and the danger of fire, perhaps all rooms should be non-smoking.
Even so, on a very busy Friday we were able to get a room. Perhaps it was available only because it was a smoking room.
May 24, 2014
Rated 2.0 out of 5.0 by Beowolf Great housekeeping staff, courteous and helpful.
Desk staff overly courteous and helpful until request for additional night's stay was requested. Needed a handicap room but what was provided was not handicap usable.
May 23, 2014
Rated 4.0 out of 5.0 by Sassy43 Very comfortable bed and setting
While traveling from south to north this was a very pleasant stay . The staff were very pleasant and helpful.our room very clean and comfortable for a much needed rest.
May 20, 2014
Rated 5.0 out of 5.0 by Rob M Holiday In Exprest I-64 west
I stay at this hotel frequently and have never had a bad experience.
May 20, 2014
Rated 5.0 out of 5.0 by Tracy1023 Great service
I will definitely stay again when I travel for business purposes. Thank you for the hospitality.
May 19, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 ROADWARRIOR1953
I arrived at this hotel on Tuesday afternoon May 13th, I was a Walk-In (No Reservation), the young lady who checked me in set the pace for my one night stay, she made me feel like royalty, very pleasant and highly professional, I know you reward your outstanding personnel she deserves a reward. Everything was perfect with the stay, I was able to relax. The Internet connection was secure and strong, room temperature did not vary from the set temperature which is rare. The hotel is close to the interstate, very easy to find, very close to a main street in Richmond where you can easily find every type of restaurant that you would desire. Thank you Holiday Inn Richmond Northwest I-64 for the perfect stay.
May 18, 2014
Rated 5.0 out of 5.0 by Squrt Comfortable bed--and glad this one had a refrig.
It was clean, comfortable and great location. The staff was courteous and helpful.
May 17, 2014
Rated 5.0 out of 5.0 by coffeemom63 Graduation
We came back because of the friendly breakfast ladies and the cinnamon rolls.
May 16, 2014
Rated 5.0 out of 5.0 by LInor Great Place to Stay While in Richmond Area
Hotel is consistently good in all aspects. Would highly recommend.
May 13, 2014
Rated 4.0 out of 5.0 by CFC2 Comfortable and quiet
We have stayed here on multiple visits to Richmond. There have been no surprises. Comfortable and quiet rooms. Very good breakfast. Would definitely recommend. Just wish they had an indoor pool.
May 12, 2014
Rated 5.0 out of 5.0 by dallas1056 Quality of breakfast
The lady who tended to the supply and resupply did an excellent job.
May 2, 2014
Rated 5.0 out of 5.0 by Joe6957 great room
I like the rom. It was very clean, I like the high def tv in the room.
May 1, 2014
Rated 2.0 out of 5.0 by StuNami Shabby stay at shabby property
There are countless other options in the area that will offer a better value for the dollar. There was nothing remarkable about this location that would ever make it my "little hidden gem" when visiting the Richmond area
May 1, 2014
Rated 5.0 out of 5.0 by Lynnlot 5K
I arrived at the hotel with no problems, and was welcomed with a wonderful smile and a very joyful WELCOME. The woman (I am sorry I did not remember her name) was so pleasant and cheerful that it just made my day. We had thunderstorms and a tornado watch but the hotel was nice and safe.
They recommended a couple of restaurants and told us that they would give us discounts if we showed our room key, which we did and got 10% off the bill.
The next morning when checking out they recommended the Martin's gorcery store that has a wonderful bakery (I was looking for a cake to celebrate a birthday), and they wre right the cake was delicious.
I would come back to this hotel at any time, it was great.
April 29, 2014
Rated 3.0 out of 5.0 by Timmd Wanda
Had a terrible experience with Wanda who commented on my salary two times, in front of others. She works with Medicare and, therefore knows what docs make. I was very offended and asked two others about this and they said she has lots of problems like this. Please don't use my name as I stay there 100 days a year.
It was very crowded at breakfast and they wouldn't open the overflow room which they did last year.
They also ran out of food twice.
April 24, 2014
Rated 5.0 out of 5.0 by Lisa3377 Great value!
We had a great experience. Everything was extremely clean and the breakfast was very well stocked and the staff very attentive. Will definitely be staying again when we visit our son at college!
April 23, 2014
Rated 5.0 out of 5.0 by Grandma T Great value, terrific hot breakfast bar, convenient location
Convenient, safe location, with wonderful cheerful and friendly staff. Breakfast bar has amazing number of hot and cold choices and the attendants keep it well supplied during the breakfast hours. Everything was as advertised!
April 17, 2014
Rated 3.0 out of 5.0 by CDH14 Small Spaces and slow elevator
I was very disappointed with the small spaces within the hotel. The bedroom was a king size bed had little space to walk by, and the bathroom was really small. We went to breakfast which the area where you serve breakfast was too small, it felt like every person staying came for breakfast at the same time. The space was really tight and so frustrating that we checked out early to have breakfast at a local place. Also the elevator was extremely slow, that everyone passing would state I would take the stairs, because you will be here for awhile.
April 16, 2014
Rated 5.0 out of 5.0 by Dan5701 Nice place for stopover
Although it's away from the I-95 corridor from Florida to Ontario, it's quiet location along with neighboring restaurants make this Holiday Inn Express a very good choice.
April 16, 2014
Rated 5.0 out of 5.0 by T.M.G. comfortable ,clean rooms
This is an excellent location to stay in Henrico county near I-64 Richmond Va. for any reason business or pleasure, great staff, good food, clean comfortable rooms!!
April 15, 2014