Rated 4.5 out of 5 by 454
Rated 5.0 out of 5.0 by blacksburg4life Staff are the best
I showed up, having booked for the wrong night and the staff made sure I had a place to stay without charging me extra. Thank you
May 23, 2016
Rated 4.0 out of 5.0 by dwalex2 Comfortable bed and dirty bathroom.
The same pieces of dirt were behind the bathroom door during our entire stay. Also, I killed about a dozen ants in the bathroom.
May 19, 2016
Rated 4.0 out of 5.0 by Rebelsoldier TV Bathroon and breakfast
No kleneex in bathroom
Breakfast staff not on the ball. Took break and ran out of sausage abd eggs causing wait
May 17, 2016
Rated 5.0 out of 5.0 by retiredF4 outstanding customer service
In an era where customer service is a rarity - it was wonderful to meet Sarah - head of housekeeping for Holiday Inn Express Richmond. She went above and beyond her job to make what started off badly a wonderful visit! Please know that she is a valuable asset to this location and if there is an employee reward program - she should receive it!
May 11, 2016
Rated 2.0 out of 5.0 by 123TRAVEL@ ANOTHER BAD STAY
I STAYED AT THIS LOCATION FOR THE SECOND TIME IN A THREE WEEK PERIOD. THE SAME RUDE MIDDLE AGE LADY WAS AT THE CHECKOUT COUNTER. SHE DID NOT ASK ME ABOUT MY STAY AND CERTAINLY DID NOT MAKE ME FEEL WELCOME. ROOM HAD A STRONG MUSKY ODOR. VERY DISAPPOINTED AND THIS HOTEL DOES NOT LIVE UP TO ANY IHG STANDARDS.
May 8, 2016
Rated 1.0 out of 5.0 by 123TRAVEL@ Richmond Stay bad staff
I was very disappointed with the customer service at this Holiday Inn stay. Staff employees were not very friendly. When I checked out the lady at the front desk almost refused to give me a receipt. She did not even ask me how my stay was or invite me back to the location. Front desk employees could use some training in good customer service.
May 8, 2016
Rated 5.0 out of 5.0 by Nini21 Good option for Richmond
The was a good option for visiting Richmond. A large, clean room with a good bed, nice pillows, and a very good shower made for a good night's sleep after visiting Richmond. While located a little out of the city, it was very easy to drive into the city to see all of the sights. I would definitely return when in the area again.
May 5, 2016
Rated 5.0 out of 5.0 by Colonial51 nice get-away overnight stay
the hotel staff here especially the host in the breakfast area were very courteous and helpful
May 3, 2016