Rated 3.0 out of 5.0 by Cowan comfortable but rooms were warm
phoned to make my reservation, the girl spelled my name incor rectly so did not receive a confirmation. Phoned back the man I spoke with corrected everything and sent confirmation.
First night had to change room because the air conditioner did not work. Lady that came up to my room to try to corrrect this was very nice.
Second stay of the week, I was very tired after a long day of work and travel, and wanted to sit down and just watch some TV. But of course the TV did not work and had to ask someone to come up and fix it.
They did and all was well after that, but it does leave me wondering if I will try another hotel for my next trip?
May 19, 2013
Rated 4.0 out of 5.0 by Jb1950 Good value close to YVR
Good value accommodation close to YVR, free shuttle to and from the airport. I rated the room as average because of strong smell in the room presumably from cleaning products used. They did change our room but the second room was only marginally better, although the smell did disipate after leaving the window open for a couple of hours. Other than this the room well appointed and the bed was comfortable.
May 2, 2013
Rated 5.0 out of 5.0 by Hech FANTASTIC SERVICE
As usual we stayed for one night in-between 2 long-haul flights NZ to the UK. The service we received from Rose and the team is exceptional, they always go that extra mile to do whatever they can to help us. They make our life easy and hassle-free, just what we want for our over-nighter. The rooms are very comfortable, so much so we slept in and missed the super breakfast this time - we'll set the alarm when we return in June! Thank you Rose.
May 1, 2013
Rated 4.0 out of 5.0 by Bluesgal58 Good for Overnight Stay
we needed a room for the night when returning home from Hong Kong on way to Seattle. this hotel was priced right, provided complimentary shuttle and a breakfast. Easy check in even late at night. Clean, comfortable and affordable
April 30, 2013
Rated 5.0 out of 5.0 by MCF65 Home away from Home
My wife and myself have been frequent guests of this hotel for several years. It has been our experience that all staff go out of their way to make our stay comfortable. The airport shuttle service is a very convenient bonus that can also be utilized for transport to the Canada Line airport station, an economical, rapid transit option to get you into downtown Vancouver if the need arises.
Over the years that we have used the hotel, refurbishing and updating have been the key to keeping the hotel fresh and professionally maintained.
April 13, 2013
Rated 5.0 out of 5.0 by Relavic fast and freindly
Just recently stayed twice at the Vancouver Airport Richmond location. On the way out to a vacation and the way back. Staff very curtious and efficeint. When we advised them of the return flight time they were kind enough to lets us know that if it ran late and we could not catch the free shuttle that they would happily pay for a cab for us. Over and above on that one. Breakfast was average, but would like to see options or at least the possibility for a gluten free option for people who are Celiac.
Over all execellent. Have used the same location on two different vacations now and will continue to use. Really like the ability to park my vehicle for free, while away.
April 10, 2013
Rated 5.0 out of 5.0 by CaNo Clean and Comfortable
I have stayed at this hotel several times. Staff are very helpful, the parking is convenient, the rooms are clean and the beds very comfortable. Good value all around.
April 8, 2013
Rated 5.0 out of 5.0 by Kelly7577 Great hotel and service
We love staying at Holiday Inn Express, great hotel and very clean and well kept, all staff are kind and very helpful. My kids love staying at this hotel, they love the breakfast. Also their new gym is awesome. Their housekeepers are all very helpful and they do a terrific job at keeping the rooms clean and tidy, nice big washrooms in the hotel with comfortable beds.
Have been staying at this hotel for the past two years, great and free shuttle service to and from the airport.
Great job to all the staff and keep up the great work :)
April 4, 2013