Rated 1.0 out of 5.0 by Nothappy111 Disappointed
very disappointed with service and attitude. Americans not welcome here apparently. I stay for business here and this is the 3rd and last 2 week period I will stay here. They charge extra for parking (didnt the first time), an extra $15 a night for a little tiny refridgerator.
April 3, 2013
Rated 4.0 out of 5.0 by Hobbit89 Great location
Nice location. Easy in and out and easy access to Richmond.
March 26, 2013
Rated 5.0 out of 5.0 by Katkinson Enroute to Mexco
This is a great hotel for an overnite stay before or after a flight. We had a great sleep in a very comfortable bed and then a nice breakfast before our shuttle to the airport. Upon return we jumped in a taxi because shuttle does not run after midnight, but the taxi was paid for by the hotel. Great value!
March 23, 2013
Rated 4.0 out of 5.0 by Boltonboy Excellent Airport Hotel
I arrived at the hotel on the bus from the airport and despite seven people alighting and wanting to checkin at the same time, checkin only took a few minutes. The young man (Eric, I think from memory) who checked me in was extremely friendly and efficient. I have stayed here on four previous visits to YVR and was welcomed back - something I did not expect. I am not a gold member, just a plain old PC member and that was a very nice touch. Thankyou Eric.
The rooms are spacious and you can get a room with a fridge and microwave if you wish. There is also a decent in room iron and ironing board for those who need to press clothes before the day begins.
If like me you do not have portable internet access on your travels (yes, we still exist), the hotel offers internet access for a small fee. The hotel also provides for 10 minutes free access, which I found very useful for checking in for my next flight.
The only disappointment was the breakfast. I went down at 0630 and the eggs were cold and the sausages greasy and luke warm and the bananas were more brown than yellow. Not what you would expect after being open for only 30 minutes. That said, this has not been my experience on previous stays. There is plenty of fruit, breads and cereals, if hot (luke warm!) is not your thing. I went to a local restaurant for breakfast later that morning.
The front desk staff are friendly, efficient and nothing is ever too much trouble. When next passing through YVR, I will have no hesitation in staying here again. Overall 4.5/5 which would have been five but for the breakfast.
March 19, 2013
Rated 3.0 out of 5.0 by Elvira Not Easy To Make A Reservation
I stay at this hotel regularly, and am a Platinum member.
I had the4 greatest difficulty making a reservation as the man
at the reservation desk wouldn't accept my membership number as being satisfactory to make a reservation, apparently could find no information about me, credit card numbers etc. and at one point
allowed that I was welcome to take my business elsewhere.
This was not the type of experience I would like to have repeated, and it will deter me from staying at the hotel again in the near
future at least.
March 18, 2013
Rated 5.0 out of 5.0 Nice hotel and great service
This is the great hotel to services all the guest.
March 18, 2013
Rated 4.0 out of 5.0 by Art56 Business
Overall a good stay.
Comfortable room, reasonable price, OK breakfast, good wifi, shuttle on time, Hotel a little worn but functional, friendly staff.
Filling out this review not too user friendly.
February 28, 2013
Rated 5.0 out of 5.0 by MacKenzie Great Value and Airport Proximity
Recently stayed 2 days at your location. The indoor parking was easily accessible and brightly lit. The elevator was high speed and clean. The breakfast bar was well stocked and quickly replenished. The room was clean. The walls were a bit thin and heard radio/tv noise from the adjacent room after 11 pm on the first night.
The nearby Casino provided food/entertainment within walking distance.
Access to the commuter rail was also within a short walk.
Overall a very acceptable stay.
February 27, 2013
Rated 4.0 out of 5.0 by SWT19 Comfortable bed and clean room
Overall it was a great stay. The only problem was the wifi signal; always got disconnected due to weak wifi signal. Could not work because no internet connection.
Need to install signal booster on the 8th floor.
February 25, 2013
Rated 5.0 out of 5.0 by Cariboo Perfect Hotel before and after flights
Always a great stay at the Bridgdeport Holiday Inn. Express. The staff are excelent and very accommodating. They even gave us a bagged breakfast as we were leaving on the hotel shuttle at 4:15 a.m. which was well before breakfast would be served. in the dining room. We really appreciated this extra service. Very comfortable beds and pillows and surprisingly a very quiet room and hotel given its proximity to the airport. Definitely will be back!
February 24, 2013
Rated 5.0 out of 5.0 by Kondabaga Our favourite place to stay
Several times a year my wife and I return home to Canada from SE Asia. We need to overnight near the Vancouver Airport before our onbound connection the next day. On each trip we stay at our favourite spot: the Holiday Inn Express on Bridgeport Road. Starting with the complementary shuttle from the airport, followed by the efficiency and friendliness of the hotel staff, and then the perfect room where we enjoy rest and quietness make this facility an easy choice. Especially after a long, tiring trip! We highly recommend this hotel.
February 23, 2013
Rated 4.0 out of 5.0 by Gary82 Parking
Wonderful stay once the staff got the long term cars out of the parking lot so we could park in the lot after the first night.
February 23, 2013
Rated 5.0 out of 5.0 by Kamloopsduo Home away from home
My wife & myself have been frequent guests at the Holiday Inn Express Airport for 11 years. The hotel staff offer warm, efficient service and create a very welcoming environment. Room cleanliness and the overall maintenance of the property is exceptional. The airport shuttle service is reliable and is such a convenience on arrival and departure. Hotel parking is an added bonus in an enclosed, secure area. And the breakfast offers a nice variety of choices to get you going in the morning, either quickly or at your leisure.
Over the years, staff treat us like family, always adding to the pleasure of our trips.
February 8, 2013
Rated 1.0 out of 5.0 by SensOfficeRaph What Happened???
Last year I stayed at the Holiday Inn Express Vancouver Airport and I had a wonderful stay. This year not so good.
From the time I checked in they did not recognize my priority club status.ie. Platinum vs Normal according to their computer system.
HQ should look into this as this is second HIE I have stayed at in the last month that this seems to be an issue.
Arriving at 7pm and leaving at 6:30 I was not a long time customer so my experience should be easy to manage.
Upon arrivial I had to advise that that I was a preferred customer and I requested an upgrade to which there was one left and the only reason I got it was I insisted. ie. why give them my loyalty if there is no reward. Last comment, breakfast was cold, servers were nowhere to be found. Hotel needs to improve to be at the HIE standard.
February 7, 2013
Rated 4.0 out of 5.0 by Moss11 Good stay !
Overall very happy with stay. There was something gross on my TV remote, a red/brown drop..jam ? Blood ? (hope not blood...) But other than that, it was a very good stay. I would recommend to others despite that, and stay again.
February 6, 2013
Rated 5.0 out of 5.0 by maddy49 Fantastic gym ...congrats
This Holiday Inn Express was always a great place to stay with comfortable beds and a great selection at breakfast but now with that new gym makes it my only stop in Richmond....
January 27, 2013
Rated 5.0 out of 5.0 by Mark2013 Excellent Service
We arrived late and the staff was excellent. The breakfast was quite good. I would recommend this hotel to others that want a clean comfortable hotel close to the airport.
January 15, 2013
Rated 5.0 out of 5.0 by Chuk Always reliable and comfy
We always find this hotel clean and comfortable. The decor is always up-to-date. The bathrooms are completely updated. But most of all we find the Staff is extemely helpful and friendly. It is so conveniently located to Bridgeport Station, bus from BC Ferries brings you to Bridgeport Station and it's an easy walk of 3 blocks to the Hotel. Schuttle to the airport is of course another positive. Our favourite place to stay coming and going from a trip.
January 8, 2013
Rated 5.0 out of 5.0 by PlatinumBill Fantastic Hotel
This Holiday Inn Express is by far one of the best in the country. I have on many occassions stayed with HI Expess's accross North America and I find this is one of the best. The staff treat you like family and it is always a pleasure to stay
December 11, 2012
Rated 4.0 out of 5.0 by sheartalent my only complaint
The room was mostly clean and comfortable my only complaint would be there was still hair in the bathtub that wasnt cleaned well. Which makes me question where else short cuts where made...
December 1, 2012
Rated 1.0 out of 5.0 by BruceB Ridiculously Noisy at Night
The Costco loading ramp across from the hotel was extremely noisy all night long! I tried running my room's heater/fan at night, but that wasn't loud enough to drown out the noise of trucks and unloading. This happened at both of my stays at this hotel. I will NOT recommend this hotel to anyone because of the noise at night!
November 26, 2012
Rated 5.0 out of 5.0 by wayne2 One Night Stay
We only stayed one night and left our car for 4 nights in a very secure lot. The security in this hotel is far greater here then I have seen in any other Hotel / Motel we have stayed in. The staff were great and complemented with us in a.professional manor.
We would return and stay at this hotel when in the area.
I did not answer your breakfast question because we had a plane to catch. Yet he did offer us sweet rolls & muffins with coffee.
We thank your staff very much for making us feel right at home.
November 22, 2012
Rated 5.0 out of 5.0 by max005 Perfect Overnight for Vancouver Airport
We have both business and family interests on the west coast and travel from Ontario to Vancouver several times yearly. This has been a convenient area to drop off a rental car, have a good night's rest and breakfast at this hotel and take their convenient airport shuttle to YVR for early morning flights back east.
November 18, 2012
Rated 5.0 out of 5.0 by Davefromseattle Return visit!
Traveling to Vancouver every other month on business, I have stayed at several Holiday Inns and other hotels. I returned here as the rooms are clean, comfortable, parking safe, and guest service friendly and helpful.
Dave from Seattle
November 11, 2012
Rated 5.0 out of 5.0 by searcher Holiday Inn Express on Bridgeport, Richmond
So great! It is a given that we stay at the Holiday Inn when taking a flight from Vancouver. It is so comfortable and always caring staff ready to assist in a moments notice. Don't hesitate to book your stay at HI Express in Richmond.
November 2, 2012
Rated 5.0 out of 5.0 by Johnny18 Never disappointed
This is a perfect stop if you don't live in Vancouver and have an early flight or late return. A short 10 minutes from the airport on a free shuttle and a park/fly option for leaving your car whilst away allow considerable flexibility when booking flights.
The hotel is always welcoming. It's clean and remarkably quiet and, of course, there is always the complimentary HIE breakfast for those needing to make a fast getaway. It is accessible to downtown Vancouver from the SkyTrain station located about 4 blocks away.
I have stayed here more than a dozen times, and have never been disappointed.
October 26, 2012
Rated 1.0 out of 5.0 by deb53 GOOD SERVICE AND BREAKFAST
2ND TIME USING THIS HOTEL - USED PARK AND FLY RATE TO LEAVE CAR IN SECURED, GATED LOT. GOOD VALUE - GREAT LOCATION, SERVICE AND BREAKFAST SELECTION.
October 23, 2012
Rated 5.0 out of 5.0 by suzmcq Clean , comfortable with great service
very nice hotel with helpful, happy staff. quick lift to the airport.
would definitely stay there again!
October 15, 2012
Rated 5.0 out of 5.0 by xxdenxx Convenient Location, Very Good Service
My wife and I stayed for four nights and felt we were well taken care of. We were accomodated when we requested a room with a microwave at check-in and, over the next few days, our many questions about the local area were cheerfully answered. Breakfast was great as was the wi-fi access. Housekeeping did a particularly good job of keeping our room neat and clean Although the hotel is quite a way from downtown Vancouver, the Skytrain has a stop within easy walking distance - and it's a great alternative to fighting the heavy traffic.
The only drawback I can see to the hotel is that it's next to a large Costco warehouse store, and sometimes at night we could hear the trucks (and their back-up signals) as they pulled in for deliveries. Light sleepers might do well to request a room on the other (east) side of the building.
October 11, 2012
Rated 5.0 out of 5.0 by crazycorpse Comfortable bed at a very convenient location
Best last-minute deal for a very clean, comfortable room, with friendly staff and good service. Complimentary WIFI in the room. Convenient shuttle to/from the Vancouver airport. Walking distance to the Bridgeport SkyTrain station, and the weekend night market.
October 7, 2012