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Rated 4.6 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by great place to tstay quet, clean, comfortable and the staff was great. We hit the bed and went into a deep sleep then had a really good breakfast. This hotel does it right and could be perfect if they just included parking in their underground lot in the price of the room. Asking if you wanted to pay $8 to park inside or go find a parking space on the street was a bit weird. August 27, 2014
Rated 5.0 out of 5.0 by Great Hotel Great location and very comfortable. The hotel has everything you need to relax and get some rest and yet it is close enough to shopping and leisure activities. August 26, 2014
Rated 5.0 out of 5.0 by Good service Theresa at the front desk was friendly, helpful and professional. Breakfast staff were efficient and enthusiastic. August 25, 2014
Rated 5.0 out of 5.0 by Great accessibe room. Would stay here again if we were going to take a cruise out of Vancouver. One of the best accessible rooms I've been in. Close to the airport August 25, 2014
Rated 4.0 out of 5.0 by Excellent location and great service Excellent location for short stay. Free shuttle bus to and from airport and walking distance to Skytrain station - Richmond Bridgeport. Only takes 15 min on the train to downtown. Front desk service was friendly and helpful. Lovely breakfast included, you can even make your own pancake. However, the hotel does need some updating especially the air conditioning was so old and noisy which we had to switch it off in order to have a quiet sleep. August 24, 2014
Rated 3.0 out of 5.0 by Poor shuttle service Hotel was fine but the shuttle was too small to handle the amount of people waiting for it. The result was taking a taxi that the shuttle driver said would be reimbursed which was true but only at half the rate. Not a great way to start the vacation since we had to wait for 45 min for a shuttle that supposed to run every 30 min which finally arrived at 10:45 pm and filled and then had to pay for a taxi. We chose this hotel because of the shuttle and proximity to the bus and sky train. We saw shuttles for other hotels stop twice before the Holiday Express shuttle finally showed up. August 24, 2014
Rated 5.0 out of 5.0 by Great Service Overall I was very pleased with my stay. The Front Desk Staff were very friendly. They were effective at giving direction to get to places like Science World, Train Station. No long wait for Airport Shuttle. Driver very pleasant. Food was excellent with a lot of choices and plenty. Hotel was quiet for a good sleep at night after a long day of walk. I would stay there again if I happen to be in the area again. Down Side: Scary Area to walk at night. August 19, 2014
Rated 5.0 out of 5.0 by Always my choice This hotel is always my choice when I visit Vancouver. They have a new gym and laundry facility added in recent years that brings much better value to the hotel. Convenient location to the airport. Friendly staff who response to your need asap. August 18, 2014
Rated 5.0 out of 5.0 by great service, relaxing feel to rooms We enjoyed our stay and would come again, no problem! The breakfast was not a "pretend" breakfast, included everything from muffins, cinnamon rolls, eggs, sausages, toast, excellent coffee, etc. and a great place to sit and enjoy it! Very clean secure parking, and overall - enjoyed our stay! August 16, 2014
Rated 5.0 out of 5.0 by Accomadtion and Breakfast Excellent accommodation and helpful staff. Breakfast dishware and cutlery were not disposable items, this was the first Express which we have encountered this making breakfast an enjoyable experience.. August 14, 2014
Rated 5.0 out of 5.0 by Cleanliness Always enjoy my stay at this property. Staff are personable August 13, 2014
Rated 3.0 out of 5.0 by Just a few suggestions For those who do not know the Vancouver area it can be important to include the hotel address in the room confirmation email (first page). We erred in not doing a better job looking up the address, and ended up at the wrong Holiday Inn Express late at night and the two are very far apart. Check in very easy, breakfast decent and plenty of places to sit. We stayed two nights on either end of a longer trip and utilized the long term parking while we were gone. Shuttle picked us up at the airport. Second night we ended up in a room where the phone was dead and had to rummage around to plug in lamps. August 13, 2014
Rated 5.0 out of 5.0 by Great service good all over and we found the staff to be very accommodating . We will return to this property when in the area. August 13, 2014
Rated 5.0 out of 5.0 by Incredibly attentive, cheerful staff and very clean, comfortable room/beds We are repeat customers at this hotel for a variety of reasons. The staff are amazingly friendly and go out of their way to make our stay a great one.The rooms are very clean and modern and the beds are very comfortable. The breakfast is great other than limited fruit choices and the microwave and fridge in the room are handy. The air conditioned fitness facility is spacious and fully equipped ( recline bike, treadmills, elyptical trainer and free weights- only drawback perhaps is no stationary regular bike). The skytrain to downtown is only a 5-10 minute walk away and of course is a short ride to the airport on the free shuttle. Highly recommend this hotel! Great value! August 12, 2014
Rated 5.0 out of 5.0 by great experience Service was wonderful! Staff at the desk were very friendly and helpful. We were on the 8th floor and had a very nice view . Coffee and tea are available in the lobby around the clock. Breakfast was good. I left a jacket in the shuttle and the driver turned it in at the front desk. I thought it was gone for good. August 11, 2014
Rated 5.0 out of 5.0 by Great Location Nice and clean - great breakfast and airport shuttle August 11, 2014
Rated 5.0 out of 5.0 by Close to Vancouver airport My wife and I arrived in Vancouver on a late flight from Montreal. The Holiday Inn express in Richmond was our first choice because it is close to the airport. The shuttle arrives every half hour but is limited to 10 passengers. We were lucky to get a seat due to the number of people waiting. On arrival the check in was fast and the staff very courteous. The room was clean and comfortable. The breakfast was up to the holiday inn express standards. The shuttle back to the airport was very timely and quick. It was a great start to our mini vacation. . August 11, 2014
Rated 2.0 out of 5.0 August 2 stay We did not have a particularly pleasant stay - the sheets/blankets on one of the beds had a very distinct fish smell to them (we were too tired to complain), someone decided to use the luggage drop off area as their parking spot, blocking me in when someone came up from behind, the breakfast area was extremely crowded and disorganised, with people having to cross the area multiple time to get their food and beverages, and the staff in the breakfast area did not seem to understand simple requests. It is unlikely that we would stay there again, especially considering the cost of the room August 6, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff I was struck by how helpful and friendly the staff are at the front desk. Check in was fast, but they made time to help me get internet service for my iPad. The lighting in the rooms was very nice. The rooms were clean. I was impressed with the choice of Soft pillows or Firm pillows. The mattress was very comfortable. Breakfast was great. August 4, 2014
Rated 4.0 out of 5.0 by Bad night's sleep Only soft pillows. There was staff at the breakfast area??? I think one was watching the TV August 4, 2014
Rated 5.0 out of 5.0 by Right place for Cruising We stayed two nights, one at the regular rate and one night with the cruise transfers and free secure parking for seven days. The room was great. We had to do laundry and the equipment was great and reasonable. The morning breakfast was more than adequate. We also would recommend the Boat House for supper, just down the road from the hotel and if you ask they have a coupon for a free appetizers. Everything was great and the service was excellent. Would definitely recommend this location if you are arriving by air or by car. August 2, 2014
Rated 5.0 out of 5.0 by breakfast and service Breakfast is very good especially the cinnamon. Staff are very accomodating and fast service, room is clean, definitely will book this hotel again.. July 30, 2014
Rated 5.0 out of 5.0 by great place to stay Excellent staff, great value , you will not go wrong by making the Holiday Inn Express your choice while in Vancouver !! July 28, 2014
Rated 5.0 out of 5.0 by Holiday Our stay at your hotel was excellent, what attracted me to it (not knowing the area) was that breakfast was complimentary and there was a hotel shuttle to and from the airport. We chose the hotel as it was on the way to the ferry to Vacouver Island and we didnt want to travel all the way to Horshoe Bay - so it was perfect for us. We ate at the hotel across the road so that was easy too. The room was excellent - liked the pillows that said soft or firm, a great idea. Everyone was very helpful - the cinnamon rolls and pancake machine was amazing! July 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed The bed is comfortable and big bathroom. Could have more choice of breakfast. July 23, 2014
Rated 5.0 out of 5.0 by Good location and good service We recently stayed at this hotel for a day and night following a cruise. We found the staff to be friendly and very helpful. There was a problem with the air conditioner in our room; maintenance fixed it to some extent while we were out. Upon our return, we were told that the a/c was still somewhat noisy, and we were given the option to move to a different room. We were impressed with the staff's handling of this issue. The staff people also summoned a taxi for us, provided us with menus of local restaurants which would deliver food, and offered use of the breakfast room for us to eat dinner. They were all very hospitable and helpful. The driver of the shuttle to the airport was also great. July 21, 2014
Rated 5.0 out of 5.0 by experience good experience however short stay only overnite. Teen agers with me enjoyed the pancake bfst. Clean rooms excellent shower bath amenities helpful, lotion and conditioner which was not available in Europe. Overall good.): July 20, 2014
Rated 5.0 out of 5.0 by We always know Staying at a Holiday Inn Express means we know what to expect and that we will be comfortable and well taken care of. July 15, 2014
Rated 4.0 out of 5.0 by Good for an overnight Stayed one night to catch a plane after an Alaskan cruise. Room was recently refreshed and clean. very friendly and accomodating staff July 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service nothing to complain about. it was great. everything was perfect................ July 11, 2014
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