Rated 4.6 out of 5 by 197
Rated 5.0 out of 5.0 by Neemo123 Comfortable bed and friendly staff
When we arrived at the hotel, we were greeted by the friendly staff and during our stay they were very attentive and helpful with our needs. Overall we had a very pleasant stay.
January 22, 2014
Rated 5.0 out of 5.0 by Captain77 Best location for the city, without having to pay city prices
We have stayed at the Holiday Inn Express at least five times, and have never been disappointed. The same was true for this quick trip across the border.
The only confusion was over the garage fee --
When we called in the reservation, we were told that parking would be $12.00 nightly;
when we checked-in, one clerk told us that there was NO charge for parking (presumably because the garage floor was being resurfaced and parking was difficult); and
when we checked out, I think we paid $8.00 for each night's parking. No big deal, but still a bit confusing.
January 10, 2014
Rated 5.0 out of 5.0 by Java2 Good value hotel near airport
We required accommodations near the airport for a night before flying out in the morning. The free shuttle service from the airport, and returning to the airport in the morning, was very convenient. The complimentary breakfast was perfect before our morning flight. The beds were very comfortable. The rooms were rather small, but were very clean and perfect for our overnight needs.
January 6, 2014
Rated 4.0 out of 5.0 by Red hot lava Be careful of a windy night
The 8th floor was nice and quiet for rewards members until the wind kicked up. There were fans or banging sounds which resulted in less sleep.
Pros: nice, clean and friendly staff. Secured parking. Easy access to the highway.
Cons: no fridge or microwave.
January 6, 2014
Rated 5.0 out of 5.0 Great Value and Comfortable Room
Great stay at this well managed property!! Very clean and comfortable room and awesome bed. The breakfast was remarkable !! Would recommend this hotel !!!!
January 6, 2014
Rated 5.0 out of 5.0 by Carlawin Luv this hotel
Great value for money stay and fantastic, helpful staff ( Eric and Jenny..thanks for assistance)..will be back
January 6, 2014
Rated 5.0 out of 5.0 by Big Daddy Excellent for Travelling; Love the Breakfast!
Had an overnight in Vancouver before flying to Maui. Hotel's shuttle service was very prompt, and dropped us off the next morning right in front of our airlines' kiosks. Hot breakfast was delicious, had a good selection, and gave us a perfect start to a 6 hour flight. Room was very clean, quiet, and beds were comfortable. Front desk staff offered a wake up call, although it was not needed. I would definitely recommend this hotel to others.
January 5, 2014
Rated 4.0 out of 5.0 by BC777 Comfort bed and nice shower
Room is very comfortable, breakfast room was crowded when I got there around 9 am.
January 3, 2014
Rated 5.0 out of 5.0 by ArtsieAngie A pleasant stay
Room is clean, bed is comfortable, cleaning staff pays attention to detail, staff at check-in is very professional. Top that off with a good location right beside Costco and only a short walk to the Skytrain station! It is excellent value for an airport hotel.
January 2, 2014
Rated 5.0 out of 5.0 by Blondie68 Housekeeping
Housekeeping used her key to enter our room around 10:00am without knocking or announcing herself while the do not disturb sign hung on the door knob.
This is the same person who kicked us out of our room on our last visit because it was her last room to clean & she wanted to be done.
January 1, 2014
Rated 5.0 out of 5.0 by Reillykins Great Value for a Great night Sleep
I had to stay here overnight for a long layover I had from the airport, staff are extremely friendly, they have shuttles that take you to and from the airport and the beds are incredibly comfortable. My stay was worth every dollar I paid and then some. I slept really well and had a really good experience there.
December 30, 2013
Rated 5.0 out of 5.0 by PlatinumBill Great Stay
Once again a great place to stay. Always very pleasent and restfull
December 23, 2013
Rated 5.0 out of 5.0 by BillCASA Great place to stay
Hello, I again had the fortune to stay at Vancouver Airport Holiday Inn. I continue to get great service from these folks and enjoyed my restfull stay.
December 20, 2013
Rated 4.0 out of 5.0 by Sylvia42 Dependable quality.
The experience at the Holiday Inn Express is always dependably good. The free breakfast is above average and all day coffee is very nice to have. Being able to park the vehicle in an enclosed parking lot is a bonus
December 19, 2013
Rated 4.0 out of 5.0 by Guvvy Great bed & breakfast was excellent :)
Lovely big bed & breakfast was great, staff was friendly and location was good
December 16, 2013
Rated 5.0 out of 5.0 by Beckers Excellent Service
The Staff at HIE were very accommodating to our needs and we appreciated this very much! Thank you!
December 10, 2013
Rated 4.0 out of 5.0 by douggis Hotel shows some age but friendly/helpful front desk
Overall this was not my best stay at a Holiday Inn express.
Noisy heater kept me awake - reported three times before someone showed to 'fix' it - but was still very noisy afterwards #I gave up dealing with it#.
Refrigerators in some rooms - Mine took 4 requests to get one.
People were great #pleasant & trying to help#. Front desk person finally gave up on service people and brought me the refrigerator herself.
Breakfast was excellent.
Beds were awesome - Thanks for both firm & soft pillows!!
Very clean hotel and their new parking facilities look like they'll be great.
Please note: I would've preferred the Staff/Service rating to be split
December 9, 2013
Rated 5.0 out of 5.0 by BabyGrandma Excellent overall experience
Staff was most helpful and accommodating and the bed great, very comfortable and with pillows I wanted to take home. Breakfast was surprisingly diverse and satisfying for a complimentary breakfast. This would not be my idea of a destination hotel but definitely ideal for a park and fly vacation.
December 4, 2013
Rated 4.0 out of 5.0 by TravelMate4 Great Location near Airport and Monorail
Clean rooms, well stocked breakfast, close to airport & shuttle.
Would stay here again for a return flight home.
November 26, 2013
Rated 5.0 out of 5.0 by Carleton Great Service
Nice clean quiet room. Great breakfast and excellent shuttle service to Vancouver Airport. Very obliging service.
November 23, 2013
Rated 5.0 out of 5.0 by stewart49 great
WE enjoyed the room and the front desk was very helpful in advising us on a location for dinner and how to get back to 99 in order to get to your swim meet the following morning.
November 18, 2013
Rated 5.0 out of 5.0 by dos3 Great park ,stay and go package!
Great hotel for guests travelling to and from the Vancouver airport. Close location, airport shuttle, overnight and long stay parking package, complimentary breakfast and great rates.
November 14, 2013
Rated 5.0 out of 5.0 by John38 Outstanding
Great Gym , great room , great staff , excellent value and keep up the good work !
November 9, 2013
Rated 5.0 out of 5.0 by Crownpointboy Enjoyable stay
Only stayed one night after long flight from Europe. The experience was exceptional. We were entirely satisfied with the room and the staff were of great help. Breakfast was really good and we were surprised with the full range of choices we were offered. All in all a good experience and will certainly stay again
November 8, 2013
Rated 5.0 out of 5.0 by directorx Great Service and location
I had been traveling for six weeks and was flying out of YVR the next morning so I choose this location. The staff was exceptional at service and the room was clean and super comfortable. A five minute cab ride and your enjoying some of Richmond, BC's finest Asian cuisine.
November 1, 2013
Rated 4.0 out of 5.0 by outofbounds A great spot for overnight stay
This hotel is close to the public transit from and to the airport, not to mention they have airport pick ups and drops. We stayed for a couple of days before our cruise and had a great time in Vancouver. We wanted to stay away from the city but close to amenities.
This has a costco right next door and the tramline is 5 mins walk. Very accommodating staff and excellent service.
October 31, 2013
Rated 5.0 out of 5.0 by BillCASA Perfect Stay
I have the fortune of staying at this great place when I am in Vancouver. I am always greated with a smile and this means alot.
October 22, 2013
Rated 3.0 out of 5.0 by probat44 Location and Stay
It was good to have a ride to and from HI to airport. The staff was very friendly and helpful.
The unfortunate thing TV did not work. Not good.
If you want input then you need to allow people to send their input. You are making it difficult to give you input. That is not what you want to do or put your supportive customers feel..
October 20, 2013
Rated 5.0 out of 5.0 by Maggie1493 Great service and convenient location
Loved the airport shuttle - good pick up and delivery times. Also loved the location - near Costco and the Sky Train.
October 17, 2013
Rated 4.0 out of 5.0 by rebeccah Very nice hotel but access not easy without car
We stayed here as a rewards night and were very well treated. Our room was very clean, comfortable, and quiet. The property is very well managed, and we received excellent guest services. We were able to print our boarding passes out at the front desk, and the airport shuttle was on time and efficient.
Our only complaint (and this is not the fault of Holiday Inn Express) is that the property is not easy to access without a car. The bus stop is about a 5 minute walk away, but it is along a very busy road with no grass strip or barrier between the traffic and the sidewalk, which makes for some nervous walking close to trucks as they whiz by. There is also no restaurant on the property, which means walking back along the sidewalk to get dinner. We did receive an excellent suggestion from the front desk, Moxie's, which was across the street from the bus stop and quite good food. Obviously we survived the walks back and forth!
Breakfast is the typical HIE fare and does not start until 6 AM. The front desk is very kind and accommodating about providing some items for those who have to leave too early to eat on site. Coffee and tea are available in the room, of course.
We definitely recommend this property. But for anyone who does not like walking along a very busy road to get dinner, bring something with you so you don't have to go out again. Or order pizza.
October 14, 2013